Robbers Retentions: Loyalty? (Rogers)

[rien]

Originally Posted by Plush

Just got off with retention and again they impress and make me happy .

I did an early upgrade (Got an iphone 4 a year ago). They Offer me $110 credit + free 1 month for all my lines to offset the remaining balance of early upgrade fee . So now I will be paying $159ish for the Iphone 4s. They also add 500mb LTE Data for $15.

Now my mom's line cost $40 and it includes the following:

- 250 Min
- Unli Starts 5pm with unli weekends
- My 5
- Call Display With Name Display1
- Visual Voicemail Plus
- 100 US & International text messages2
- 500mb LTE

What do you guys think?


Rogers never fails to help me

When you call back, do you just disregard whatever note about a plan discussed in a previous call and start completely new with the CSR? Usually I find them bringing up "well in Oct 2011 you were offered...etc"

[gYU]

Originally Posted by Plush

Just got off with retention and again they impress and make me happy .

I did an early upgrade (Got an iphone 4 a year ago). They Offer me $110 credit + free 1 month for all my lines to offset the remaining balance of early upgrade fee . So now I will be paying $159ish for the Iphone 4s. They also add 500mb LTE Data for $15.

Now my mom's line cost $40 and it includes the following:

- 250 Min
- Unli Starts 5pm with unli weekends
- My 5
- Call Display With Name Display1
- Visual Voicemail Plus
- 100 US & International text messages2
- 500mb LTE

What do you guys think?


Rogers never fails to help me

I would keep this plan! Teach me your pro-negotiating skills LOL
Seems like you got $10 off for the 500mb data. Btw I believe it depends in the area you are in for whether or not you get LTE.

[shenmecar]

Originally Posted by gYU

I would keep this plan! Teach me your pro-negotiating skills LOL
Seems like you got $10 off for the 500mb data. Btw I believe it depends in the area you are in for whether or not you get LTE.

LTE In Your Area | Rogers LTE

Just deselect GSM and HSPA on the map to see LTE coverage only.

[davy]

It also depends on your phone too. If your phone isn't LTE capable, you won't get it. iPhone's would not be on LTE.

[Plush]

Originally Posted by rien

When you call back, do you just disregard whatever note about a plan discussed in a previous call and start completely new with the CSR? Usually I find them bringing up "well in Oct 2011 you were offered...etc"

I usually go by notes or reference number. I only negotiate once IDK why but they always never fail me

[Plush]

Originally Posted by gYU

I would keep this plan! Teach me your pro-negotiating skills LOL
Seems like you got $10 off for the 500mb data. Btw I believe it depends in the area you are in for whether or not you get LTE.

Yes I did keep this plan and yes LTE is pretty much useless for now since Iphone 4s doesn't support it but its in my advantage. This way I could call them for an early upgrade for iPhone 5.

Your correct they give me a $10 off for the 500mb LTE

When you try to negotiate with rogers don't threaten them that you will disco or ask like a little kid. Use reverse psychology. Find a different way to input on their mind that you need help.

[Plush]

I called Rogers Retention again to see what they could offer me for a brand new number (I decided not to accept the family plan that they offered me since I got a really good deal on the line that I just did an early upgrade.).

The plan cost $58 and it includes the following:

200 Mins
Unli Starting from 6PM (Evenings and Weekends)
Unli Canada Wide Texting (could be switch to My5, Double Your Mins or Unli Local Network Calling)
100 International Texting
Unli Canada
CD + Visual VM + Other BS
500mb LTE
$100 Activation Credit

I search thoroughly on their website and I cant find a similar plan. The closest I could is this

http://www.rogers.com/web/Rogers.por...bel=WLRS_Plans

but the 200 min plan listed on the link doesn't include

100 International Texting
Unli Starting from 6PM (Evenings and Weekends)
CD + Visual VM + Other BS

Does this mean that they give me a semi retention plan right after signing a new number? What do you guys think about this plan? Is it worth getting compare to virgin mobile offer Virgin Mobile Coverage and Plan Offered ?

Note: The phone user needs international txting

Thanks

[Anjew]

$58 + grf(2.58) + tax?

[Plush]

Originally Posted by Anjew

$58 + grf(2.58) + tax?

Just tax...

What do you think?

I need input about this plan.... I need to get a number asap

Thanks

[Szeto]

that's a pretty good plan. You should take the offer. Here is mine, just a hair under $70 with tax/grf.

250 Mins
Unli Starting from 6PM (Evenings and Weekends)
Unli Network
Unli Incoming
Unli Text
CD + VM + Other BS
6GB iphone plan

[Plush]

Originally Posted by Szeto

that's a pretty good plan. You should take the offer. Here is mine, just a hair under $70 with tax/grf.

250 Mins
Unli Starting from 6PM (Evenings and Weekends)
Unli Network
Unli Incoming
Unli Text
CD + VM + Other BS
6GB iphone plan

Ye no kidding... I dont know why they offer me this for signing up a new number. Technically retention cant offer promo for new numbers.... I guess I'm lucky....

100 credit + I will tell a rogers store that in order for me to get the phone in their store they need to promise that I will get this

http://mobilesyrup.com/2012/04/05/ro...-select-plans/

This guys needs commission specially the one on the malls They will drop for this hehehe. I will get an Xbox 360 with Kinect for only $149.99

[Anjew]

so i called rogers inquiring about adding a 3rd line for my mom and they told me about the ultimate value plan.

for 24.97 (no contract)

Unlimited BBM1
Unlimited Extreme Text Messaging2
Unlimited Picture & Video Messaging2
Unlimited Local Evening & Weekend
Calling From 6pm3

they said since its a 3rd line, i would be able to get unlimited incomming for a year and any value pack for 50percent discount.

what do you guys think? i would have jumped on this if it had caller id included with the 24.97....

[kristianhay]

Just got this plan with an iPhone 4, meets what I need perfectly.

200 Daytime Minutes
Unlimited after 6PM + weekends
Caller ID
Voicemail
Unlimited text/picture messaging
500mb Data (Unlimited for the first 2 months)

Total per month = $48. I'm pretty happy with it!

[BaoTurbo]

^ what did it take for you to make them do that for you

[kristianhay]

Not much really. When I called, the first person I talked to said the best deal I could get was $70 and it didn't even include everything I got. Asked to be transferred to customer retention and they did.

I did a bit of research on the best plans people have had from other companies and pretty much said that X company offered me this and that, and if Rogers could offer something better. Been a customer for X years, like the companies services but I need to get the best bang for my buck.

I think a lot of it has to do with who you talk to, but don't settle until you're happy with what you got.

[Cassijon]

so ive been negotiating my plan with retentions the last few days. been REALLY lucky with hot sounding females lol

this is what ive committed to now

200 daytime mins
unlimited eve/wknds at 6 pm
unlimited incoming calling
call forwarding/transfer
=$17.50

unlimited canada wide network calling(rogers to fido/rogers)
=$5

unlimited international texts, visual voicemail, call/name display
=$20.79 - 50% =$10.40

6gb data plan
=$30

monthly discounts(carried over from last yr retentions contract)
-$10 data discount
-$5 monthly plan discount

$17.50
+ $5
+ $10.40
+ $30
+$2.35 GRRF
= $65.25

-$15 in discounts

= 50.25 plus tax

[Cassijon]

also finished negotiating my gf's contract

200 daytime mins
unlimited incoming
unlimited eve/wknds at 6 pm
unlimited texting
my10 canada wide
visual voicemail
call/name display
1gb data
GRRF

$50.75 plus tax

[saucywoman]

Originally Posted by Cassijon

also finished negotiating my gf's contract

200 daytime mins
unlimited incoming
unlimited eve/wknds at 6 pm
unlimited texting
my10 canada wide
visual voicemail
call/name display
1gb data
GRRF

$50.75 plus tax

Renegotiate mine please lol

[silvercivicdx]

yeah me too please lol

[ninjai123]

Originally Posted by Cassijon

so ive been negotiating my plan with retentions the last few days. been REALLY lucky with hot sounding females lol

this is what ive committed to now

200 daytime mins
unlimited eve/wknds at 6 pm
unlimited incoming calling
call forwarding/transfer
=$17.50

unlimited canada wide network calling(rogers to fido/rogers)
=$5

unlimited international texts, visual voicemail, call/name display
=$20.79 - 50% =$10.40

6gb data plan
=$30

monthly discounts(carried over from last yr retentions contract)
-$10 data discount
-$5 monthly plan discount

$17.50
+ $5
+ $10.40
+ $30
+$2.35 GRRF
= $65.25

-$15 in discounts

= 50.25 plus tax

thats one hell of a deal unlimited international text? unlimited network wide canada? is that mean you can call anyone in canada that have rogers and fido? 50$ is a steal then.

[Cassijon]

Originally Posted by ninjai123

thats one hell of a deal unlimited international text? unlimited network wide canada? is that mean you can call anyone in canada that have rogers and fido? 50$ is a steal then.

yup. anyone in canada with rogers/fido and unlimited texting including overseas etc. im totally happy with my plan.

this is why i will not jump ship to mobilicity/wind etc.
ya they might have cheaper unlimited plans or whatever, but rogers still has the best network in the country, and prob the best choice of handsets.

maybe i should hold a "negotiating with rogers retention" masterclass haha.

[shenmecar]

Originally Posted by Cassijon

also finished negotiating my gf's contract

200 daytime mins
unlimited incoming
unlimited eve/wknds at 6 pm
unlimited texting
my10 canada wide
visual voicemail
call/name display
1gb data
GRRF

$50.75 plus tax

u must be a good talker or extremely lucky, i have the same plan for 56.35 =(

[JSALES]

Can anyone school me on what is a "Hardware Upgrade Admin Fee?"

[terkan]

lol that's $35bux worth of useless charge.. kinda like activation fee.. except they rename it to something else.. and no they won't waive that shit

[sas]

This is my current plan:

300 Daytime
Call display
VM
2500 text
1000 Canada LD
6GB data
Evenings weekends at 6

$57 all in.

Debating if I should switch carriers reneg with retentions.. You guys think I could keep the plan but for $45 all in?