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Vancouver Off-Topic / Current EventsThe off-topic forum for Vancouver, funnies, non-auto centered discussions, WORK SAFE. While the rules are more relaxed here, there are still rules. Please refer to sticky thread in this forum.
Went to Hagens today around 5:30....no wait at the border either way. Lady was saying they rented the warehouse behind them (in addition to the two buildings they own) in preparation for the holiday season. At least THEY were thinking ahead.
speaking of returning to canada. there's that patch of road where it says "do not block intersection" along the line-up to the border. this asian dude in a caravan decides to try and sneak ahead of me while i wait behind the intersection (which at this point has been a 15 minute wait)...i lost count on how many times he said "sorry...i know i wrong"
I hate when people do that. Ive even seen people doing that on the canadian side by driving in the nexus lane then cutting in the areas infront of the driveways Posted via RS Mobile
That's terrible business practice. Fcuk TSB and the owner. That's no way to treat a customer especially if it's their fault. Even if you were being a dick/jerk in your communication with them (which may not even be true) they shouldn't bar you from their service for something like that.
I've never used TSB before and I don't think I will.
The thing is, I wasn't confrontational, and I kept my e-mails professional, so as to not start any fires. I'll post up the last few e-mails:
Spoiler!
From: __________
Ian,
Your parcel has been found – it was knocked behind some others and was not visible at first glance. You can pick it up anytime at no charge.
We would have hoped for a little more understanding from you as we have endeavored to provide our good service not only our regulars, but our new holiday customers, and now many of the Letter Carrier customers who have switched over. As I mentioned before, this holiday season has maxed out our facility, our staff, and our time and yet we have still taken the time to stop our proceedings to find your parcel. Misplacing a parcel is a big deal to us, so you can imagine the frustration when, on top of that, a customer insinuates that we are not working hard enough.
This has left a bad taste in our mouth and, after explaining this situation to _____ the owner, he has asked that you find another receiving service to use from now on.
(Response from me)
Hello ______,
Thank you for your sense of urgency in finding my package.
To clarify on what I had e-mailed you earlier, I have been happy with the service TSB has given me so far, and I have had no complaints in the years I’ve used your service until this one. I’m sure that missing a package is one-in-a-million.
The day we came in to pick up the package, we waited patiently for 90 minutes, and didn’t put up a fuss when we were told that the package could not be located. Before parting, I was told that I would be contacted, and was very patient when I received nothing by the end of your business hours. It wasn’t until after calling, being told that I would speak to somebody “in the next ten minutes,” and receiving nothing for the third time that I decided to write an e-mail.
Though I do understand it’s the holiday season, at the very least I just wanted some sort of clarification on my situation, because nobody had spoken to me about it since visiting your facilities earlier in the week.
It was the lack of communication that took a toll on me as a customer, and I definitely believe that your staff has been working super hard this holiday season-- I did not say otherwise!
I had ordered three additional packages during the Black Friday weekend that are still in transit to your facilities, and I would like to request to continue using your services until all of them have been received.
I’m sad to hear that _____ would not like to continue business with me, and though I don’t agree with it, it is out of my hands.
Thank you again,
Ian _____
I was very happy with their service (mainly because you don't have to deal with them for more than five minutes at a time), but from this point forward, I won't be recommending them as a reputable receiver anymore.
Makes me wonder, is it really worth it for most of u to buy stuff and send to point Roberts? Given its a 20 or more drive to the border from outside of south delta, plus 30-60 mins in the non-nexus lanes and then return - add gas used onto that, unless ur saving $100+, I can't see how worth it it is
Time is money after all
Ladner/tsawwassen residents, totally get it, everyone else, I just can't put my finger on it being worth it
The thing is, I wasn't confrontational, and I kept my e-mails professional, so as to not start any fires. I'll post up the last few e-mails:
Spoiler!
From: __________
Ian,
Your parcel has been found – it was knocked behind some others and was not visible at first glance. You can pick it up anytime at no charge.
We would have hoped for a little more understanding from you as we have endeavored to provide our good service not only our regulars, but our new holiday customers, and now many of the Letter Carrier customers who have switched over. As I mentioned before, this holiday season has maxed out our facility, our staff, and our time and yet we have still taken the time to stop our proceedings to find your parcel. Misplacing a parcel is a big deal to us, so you can imagine the frustration when, on top of that, a customer insinuates that we are not working hard enough.
This has left a bad taste in our mouth and, after explaining this situation to _____ the owner, he has asked that you find another receiving service to use from now on.
(Response from me)
Hello ______,
Thank you for your sense of urgency in finding my package.
To clarify on what I had e-mailed you earlier, I have been happy with the service TSB has given me so far, and I have had no complaints in the years I’ve used your service until this one. I’m sure that missing a package is one-in-a-million.
The day we came in to pick up the package, we waited patiently for 90 minutes, and didn’t put up a fuss when we were told that the package could not be located. Before parting, I was told that I would be contacted, and was very patient when I received nothing by the end of your business hours. It wasn’t until after calling, being told that I would speak to somebody “in the next ten minutes,” and receiving nothing for the third time that I decided to write an e-mail.
Though I do understand it’s the holiday season, at the very least I just wanted some sort of clarification on my situation, because nobody had spoken to me about it since visiting your facilities earlier in the week.
It was the lack of communication that took a toll on me as a customer, and I definitely believe that your staff has been working super hard this holiday season-- I did not say otherwise!
I had ordered three additional packages during the Black Friday weekend that are still in transit to your facilities, and I would like to request to continue using your services until all of them have been received.
I’m sad to hear that _____ would not like to continue business with me, and though I don’t agree with it, it is out of my hands.
Thank you again,
Ian _____
I was very happy with their service (mainly because you don't have to deal with them for more than five minutes at a time), but from this point forward, I won't be recommending them as a reputable receiver anymore.
LOL what a joke. It's like they expected you to sit there and be quiet until they got it sorted. Sorry but that's not how it works.
Good for you for staying civil. I'd be quite insulted to get that e-mail...I would've plastered it all over social media. Most of the business for any of the Point Roberts shipping companies is through word of mouth.
By the time you drive through south delta to Pt. Roberts you would already be at the Blain crossing. Why everyone doesn't use Hagens is beyond me. Happy customer for 7 years, I've NEVER waited longer than 10mins even in peak periods and they have never lost a package and are always friendly. They excuse "Pt. Roberts is closer for Vancouver people" is weak. It's MAYBE 5-10mins less time but at the 90 minutes you wait at TSB, you would have been half way home from Blaine already/.
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^Yup, been using Hagens for 4 yrs now, very good experience overall. They did however lost one of my packages this one time, it was found about a month later. The owner Steve was very helpful and kept me informed all the way.
Makes me wonder, is it really worth it for most of u to buy stuff and send to point Roberts? Given its a 20 or more drive to the border from outside of south delta, plus 30-60 mins in the non-nexus lanes and then return - add gas used onto that, unless ur saving $100+, I can't see how worth it it is
Time is money after all
Ladner/tsawwassen residents, totally get it, everyone else, I just can't put my finger on it being worth it
There have been instances where shipping to the states would be free, but shipping to Canada would be $20. I always ship to my Canadian address because you're right, for $20 it's not worth the time:
House to Point Roberts - 30km and 35mins one way
Receiving fee -$3.50
Border wait - ~5mins (Nexus)
Waiting for package - 5-20mins
Some of my friends just don't understand it's more economical to just pay the extra shipping +possible taxes to ship to your door. Though, I calculate this every time just to make sure.
BUT, a lot of US retailers will not ship to Canada. ie. Hockeymonkey and the house. And if this is the case, we don't have the option to ship to Canada.
Blaine is about 15km further away from me one way. So it's not worth it for me, otherwise I would just ship my stuff there.
usually i just ship to canada...but people just need to calculate the $$/effort. however when it creeps up to $30 shipping difference, it's pretty much a no brainer for me as i'm gonna save another $15-20 in gas when i fill up at 98c/L
Makes me wonder, is it really worth it for most of u to buy stuff and send to point Roberts? Given its a 20 or more drive to the border from outside of south delta, plus 30-60 mins in the non-nexus lanes and then return - add gas used onto that, unless ur saving $100+, I can't see how worth it it is
Where do you get 30-60 minutes at the border from? I've been there probably close to 100 times in the past decade, and the longest I've ever had to wait is maybe 20 minutes. Most of the time, it's probably 5 minutes.
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Quote:
Originally Posted by InvisibleSoul
Where do you get 30-60 minutes at the border from? I've been there probably close to 100 times in the past decade, and the longest I've ever had to wait is maybe 20 minutes. Most of the time, it's probably 5 minutes.
By the time you drive through south delta to Pt. Roberts you would already be at the Blain crossing. Why everyone doesn't use Hagens is beyond me. Happy customer for 7 years, I've NEVER waited longer than 10mins even in peak periods and they have never lost a package and are always friendly. They excuse "Pt. Roberts is closer for Vancouver people" is weak. It's MAYBE 5-10mins less time but at the 90 minutes you wait at TSB, you would have been half way home from Blaine already/.
Because a 90 minute wait is normal for TSB or other receiving places in Point Roberts, but not in Blaine?
Most of the time, the wait at TLC is no more than 5 minutes, and I doubt the border lineup is ever longer than Blaine, so how could Blaine possibly be faster under normal circumstances?
Just as an FYI, part of the recent problem with TLC was that UPS turned up one day with 3 trailers full, without any warning - this started the shit show that we are all seeing now
Sounds normal to me. Don't see why UPS would give them any warning even with 3 trailers full. Would it make a difference if that same volume was distributed over 3 days instead? Probably only a small difference, which would be the packages that get picked up within two days of it showing up. No matter what, they would still have been unprepared for the volume that arrived.
my girlfriend wants to get something from the sephora online site and wants it shipped to TSB. We know theres a "Canadian Checkout" on the site but few of the products she wants to order is online available on the U.S. site checkout. When we checked-out, we had to fill out shipping address and billing address. The shipping address we put as the TSB address but for the billing address, we couldn't put our address since we didn't have the choice of choosing Canada as our country (only restricted to U.S.). Do we just put our billing address as TSB address or what else can we do?
Yeah, as others have said, call in to your credit card provider and ask them to add their address. However, this is definitely not guaranteed to work. Some places don't just require a US billing address, but also a US-issued credit card. Doesn't hurt to try though.
Because a 90 minute wait is normal for TSB or other receiving places in Point Roberts, but not in Blaine?
Most of the time, the wait at TLC is no more than 5 minutes, and I doubt the border lineup is ever longer than Blaine, so how could Blaine possibly be faster under normal circumstances?
Quote:
Originally Posted by InvisibleSoul
Where do you get 30-60 minutes at the border from? I've been there probably close to 100 times in the past decade, and the longest I've ever had to wait is maybe 20 minutes. Most of the time, it's probably 5 minutes.
The problem is when you say "most of the time," I am guessing it is during regular weekday work hours where most people are working. Outside of work hours, the only time you can pick up is Saturday or on the odd weekday evening (e.g. Wednesday for TLC).
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Some of my friends just don't understand it's more economical to just pay the extra shipping +possible taxes to ship to your door. Though, I calculate this every time just to make sure.
The biggest thing I'm worried about is how long it sits at customs. I've had things sit there anywhere from a couple days to several weeks. I'd rather have it shipped to PR in 3-5 days and pick up.
Where do you get 30-60 minutes at the border from? I've been there probably close to 100 times in the past decade, and the longest I've ever had to wait is maybe 20 minutes. Most of the time, it's probably 5 minutes.
I also go to Point Roberts quite a bit. I usually go at off peak hours too. In my experiences it is not very common to wait less than 5mins to get into Point Roberts. I would say on average at least 10-15mins to get in and 20mins to get back to Canada in the regular lanes. I use nexus now so it's much faster.
I could see if you went during peak hours, the wait could be 30-60mins no problem.
Quote:
Originally Posted by JKam
The biggest thing I'm worried about is how long it sits at customs. I've had things sit there anywhere from a couple days to several weeks. I'd rather have it shipped to PR in 3-5 days and pick up.
This is also true. To each their own, I just hate driving so that's why I try to avoid it as much as possible.
By the time you drive through south delta to Pt. Roberts you would already be at the Blain crossing. Why everyone doesn't use Hagens is beyond me. Happy customer for 7 years, I've NEVER waited longer than 10mins even in peak periods and they have never lost a package and are always friendly. They excuse "Pt. Roberts is closer for Vancouver people" is weak. It's MAYBE 5-10mins less time but at the 90 minutes you wait at TSB, you would have been half way home from Blaine already/.
For me living in Richmond, there is no way driving to Blaine is the same as driving to PtR (35km vs 20km respectively 1way from Google Maps). I also have a Nexus pass so either border crossings are very minimal so I don't count that but typically the Blaine crossing is a lot longer than PtR. I don't usually use PtR during the holiday season but when I go get packages from TLC, I usually look at a 5 min wait to get my stuff (most recent trip was early Dec, just right after the shit hit the fan and I waited in line maybe the usual 5 minutes still) ... caveat for me is that I go during a weekday morning to avoid weekend rush ...
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The problem is when you say "most of the time," I am guessing it is during regular weekday work hours where most people are working. Outside of work hours, the only time you can pick up is Saturday or on the odd weekday evening (e.g. Wednesday for TLC).
For those that work after 9:30am, can go early in the morning and get there right when it opens at 8am and still make it in on time.
I went to pick something up at TLC two Saturdays ago and even then it was maybe a 15 minute border wait.
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