ok, well from what i can see your door, 1/4, and bumper are all repairable. There is absolutly no need to replace any of the parts.
However, those are not "scratches", it is sinkage. Its the sanding in the bodywork swelling, and causing the primers to sink into them. There is more than one reason why this would happen, however I wont bore anyone with them.
Also the issue with your lower moulding is wrinkling, again, a problem that should have been corrected, or if qualified, should have never happened to begin with.
Regardless of which, that is a sub standard repair, and I would be embarrest to have produced that.
Im sure icbc will see it your way, and look after it properly.