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07-24-2011, 12:49 AM
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#1 | | RS controls my life!
Join Date: Oct 2005 Location: Burnaby
Posts: 750
Thanked 308 Times in 88 Posts
| to novus or not to novus?
so novus is now offering their full line of servises to my building and i'm wondering if i should switch or just try and milk shaw for free shit to get me to stay?
novus is offering new subscribers in my building crazy deals on 100Mbps internet, free hd pvr's plus they will reprogram my old pvr to work on their network and home phone with more features then i'm getting currently with shaw for a lot less then i'm currently paying? i've also found article from the cbc saying that shaw is doing everything they can to undercut novus' prices and match offers and ish.
so, to novus or not to novus?
novus aparently has really good sutomer service and i havn't found a bad review yet.
Last edited by jackal; 07-24-2011 at 12:55 AM.
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07-24-2011, 01:18 AM
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#2 | | I contribute to threads in the offtopic forum
Join Date: Apr 2005 Location: Vancouver
Posts: 2,764
Thanked 281 Times in 96 Posts
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I love Novus - great customer service, great price, competitive programming packages... no complaints after 1.5 years with them.
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Nikonian
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07-24-2011, 01:23 AM
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#3 | | Need to Seek Professional Help
Join Date: Aug 2009 Location: Burnaby/Bavaria
Posts: 1,033
Thanked 140 Times in 79 Posts
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shaw doesnt have a very good retentions program from my experience. they rather just let you go. imo, telus has a pretty good retention program. that being said, try negotiating with shaw and if they dont match, switch to novus. you might have better luck than i did.
__________________ Quote:
Originally Posted by Jun Kitami  sounds like a buncha faggot noobs to me...
then again, what do I know... i've only been here since 2000 | /// E46 328i | |
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07-24-2011, 04:52 AM
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#4 | | WOAH! i think Vtec just kicked in!
Join Date: Jun 2002 Location: North Vancouver
Posts: 1,665
Thanked 91 Times in 39 Posts
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go with novus very fast for what you are paying. good customer service. I'm happy with then. Posted via RS Mobile | |
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07-24-2011, 05:05 AM
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#5 | | Banned By Establishment
Join Date: May 2009 Location: Skorpios
Posts: 437
Thanked 534 Times in 106 Posts
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Is novus better in terms of reliability compared to Shaw ? The net keeps on going out on me quite regularly now.
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07-24-2011, 05:11 AM
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#6 | | 14 dolla balla aint got nothing on me!
Join Date: Mar 2010 Location: Vancouver
Posts: 663
Thanked 268 Times in 95 Posts
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I've tried Novus at my friends place a long time ago and it was amazing. I would definitely switch to it if I had the chance to.
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db1 - daily [sold]
ca5 - 2013 winter beater/dead
db2 #51 - garage queen/summer daily
golf mk3 - 2016 winter beater [sold]
ae92 - 2017 spring beater
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07-24-2011, 06:28 AM
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#7 | | WOAH! i think Vtec just kicked in!
Join Date: Jun 2002 Location: North Vancouver
Posts: 1,665
Thanked 91 Times in 39 Posts
| Quote:
Originally Posted by Onassis Is novus better in terms of reliability compared to Shaw ? The net keeps on going out on me quite regularly now. | I had Shaw when I lived in Richmond. Novus in downtown was definitely more reliable for me. The upside of going to Shaw is that they offer these cheap plans for the first 6 months then after 6 months it's cheaper to go with Novus.
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07-24-2011, 07:37 AM
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#8 | | WOAH! i think Vtec just kicked in!
Join Date: Apr 2004 Location: Vancouver
Posts: 1,687
Thanked 731 Times in 294 Posts
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^ so is novus primariy for downtown or can we get it say in East Van?
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07-24-2011, 07:39 AM
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#9 | | I answer every Emotion with an emoticon
Join Date: Feb 2005 Location: somewhere
Posts: 7,906
Thanked 2,485 Times in 1,007 Posts
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if you can get it, GET IT... heard nothing but good about them so far..
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07-24-2011, 09:26 AM
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#10 | | I Will not Admit my Addiction to RS
Join Date: Mar 2004 Location: Argh
Posts: 531
Thanked 114 Times in 56 Posts
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I've been using novus for a few years now, been going out lately because they just upgraded their service. Slowest speed they offer just got bumped from up 20mbps download to 25mbps and 10mbps upload. Comparing to Shaw, Novus slowest speed (fibrenet20) download is the same speed as Shaw extreme, and Novus upload speed if that is important for you.. is 4x faster than shaw extreme and 2x faster than Shaws higher end Broadband 100.
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07-24-2011, 10:08 AM
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#11 | | Rs has made me the man i am today!
Join Date: Jan 2005 Location: Vancouver
Posts: 3,144
Thanked 1,843 Times in 553 Posts
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You can see if Novus is available in your building with this: Novus - Defining Digital Culture
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nns | |
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07-24-2011, 12:15 PM
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#12 | | I contribute to threads in the offtopic forum
Join Date: Apr 2005 Location: Vancouver
Posts: 2,764
Thanked 281 Times in 96 Posts
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The only outage I've experienced in the past 1.5 years was a couple weeks ago, when they were upgrading their network to support the bump in bandwidth for all of their subscribers (I was on the 20/10, 110GBs cap plan and it's now 25/10 with a 150GBs cap). I guess if you don't like monthly caps and do download a lot, then you may run into some issues with Novus, as they have hard caps (you can't use the internet if you hit your cap and have to pay first before you can use it again).
Otherwise... no complains with Novus. They matched every single offer that Telus, Rogers, or Shaw had come up with when I called them... Right now I'm paying $28 for Basic HDTV + sports channels HD + 25mbps down/10mbps up internet - can't complain!
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Nikonian
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07-24-2011, 01:14 PM
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#13 | | Old School RS
Join Date: May 2004 Location: Port Moody
Posts: 4,556
Thanked 3,947 Times in 1,202 Posts
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OP, do you live in Brentwood Gate by any chance?
I used to have Novus when I lived in Yaletown and was always very happy with their service, I am looking forward to switching back to Novus.
Mark
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I'm old now - boring street cars and sweet race cars. | |
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07-24-2011, 01:52 PM
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#14 | | My bookmarks are Reddit and REVscene, in that order
Join Date: Sep 2006 Location: Vancouver
Posts: 4,442
Thanked 13,465 Times in 1,814 Posts
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Originally Posted by FerrariEnzo if you can get it, GET IT... heard nothing but good about them so far.. | ^
This.
Although I've not used them myself, I've not read 1 bad review about them.
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07-24-2011, 02:03 PM
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#15 | | I help report spam so I got this! <--
Join Date: Dec 2010 Location: Vancouver
Posts: 2,867
Thanked 1,215 Times in 535 Posts
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I have Novus and used to have Shaw before. Novus is definitely better in terms of customer service and speed. And like many other said, their upload speed is crazy.
They did an upgrade few weeks back and that was the only time the net has been out during the day. If it suddenly gets slow or going in and out, you can call their customer service and get it fixed in under 5 minutes and that's not exaggerating.
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07-24-2011, 02:56 PM
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#16 | | RS controls my life!
Join Date: Oct 2005 Location: Burnaby
Posts: 750
Thanked 308 Times in 88 Posts
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Originally Posted by lowside67 OP, do you live in Brentwood Gate by any chance?
I used to have Novus when I lived in Yaletown and was always very happy with their service, I am looking forward to switching back to Novus.
Mark |
Yes I do  703 Posted via RS Mobile | |
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07-24-2011, 03:27 PM
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#17 | | Ubereem Mod
Join Date: Mar 2002 Location: Richmond
Posts: 3,070
Thanked 120 Times in 63 Posts
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Does novus have Fairchild TV?
__________________ Quote:
Originally Posted by Culture_Vulture sometimes I like to use kindergarten art class scissors to cut my pubes | | |
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07-24-2011, 03:56 PM
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#18 | | (╯°□°）╯聽不到 ╮(°□°╮)
Join Date: May 2004 Location: The Womb
Posts: 17,991
Thanked 11,196 Times in 2,276 Posts
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if u live downtown and the building is developed by concord, then 90% sure u have it
I believe Novus is jointly owned by them
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07-24-2011, 03:59 PM
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#19 | | Rs has made me the man i am today!
Join Date: Jan 2005 Location: Vancouver
Posts: 3,144
Thanked 1,843 Times in 553 Posts
| Quote:
Originally Posted by Bonjour43MA The only outage I've experienced in the past 1.5 years was a couple weeks ago, when they were upgrading their network to support the bump in bandwidth for all of their subscribers (I was on the 20/10, 110GBs cap plan and it's now 25/10 with a 150GBs cap). I guess if you don't like monthly caps and do download a lot, then you may run into some issues with Novus, as they have hard caps (you can't use the internet if you hit your cap and have to pay first before you can use it again).
Otherwise... no complains with Novus. They matched every single offer that Telus, Rogers, or Shaw had come up with when I called them... Right now I'm paying $28 for Basic HDTV + sports channels HD + 25mbps down/10mbps up internet - can't complain! | The cap is 250 GB, not 150 GB.
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nns | |
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07-24-2011, 04:26 PM
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#20 | | RS has made me the bitter person i am today!
Join Date: Apr 2002 Location: Coquitlam
Posts: 4,834
Thanked 712 Times in 272 Posts
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currently on Novus 25mb, home phone, basic cable for $55/m
Last edited by ImportPsycho; 07-24-2011 at 05:31 PM.
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07-24-2011, 04:29 PM
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#21 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
| Quote:
Originally Posted by jackal | do u guys live in the highrise then fizgareld? cuz i live in the low rise and theres no novus. i heard novus is faster and cheaper too.  | |
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07-24-2011, 05:13 PM
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#22 | | RS controls my life!
Join Date: Oct 2005 Location: Burnaby
Posts: 750
Thanked 308 Times in 88 Posts
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yeah high rise
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07-25-2011, 10:04 AM
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#23 | | RS has made me the bitter person i am today!
Join Date: Apr 2001
Posts: 4,968
Thanked 2,459 Times in 1,126 Posts
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My building in Burnaby-Brentwood has had Novus for 3 years. There's really no reason not to go to Novus if it's available unless you have issues with a hard cap. I've had only one unannounced service outage during the time I've been with them and that was only about a month ago. As others have mentioned, they're in the process of upgrading their infrastructure, so service outages (announced of course) have been a bit more frequent. They are good at giving you plenty of advance notice when they need to suspend internet service.
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07-25-2011, 10:10 AM
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#24 | | My homepage has been set to RS
Join Date: Dec 2008 Location: Vancouver
Posts: 2,308
Thanked 825 Times in 341 Posts
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from the responses sounds like the answer is "to novice". i dont have novice available in my area and recently switched from shaw to telus and i can only say...i dunno if novice is the best or not...but i do know shaw is the worst >:-( Posted via RS Mobile | |
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07-25-2011, 10:40 AM
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#25 | | Trollollolloing RS sine 2005
Join Date: Feb 2005 Location: Richmond
Posts: 7,093
Thanked 2,471 Times in 704 Posts
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Originally Posted by drunkrussian from the responses sounds like the answer is "to novice". i dont have novice available in my area and recently switched from shaw to telus and i can only say...i dunno if novice is the best or not...but i do know shaw is the worst >:-( Posted via RS Mobile | how is telus for u? did u sign contract? and waht area r u in?
im thinking of switching over to telus since shaw's been crappy for the past few months for me, if i can get novus i will switch to no in a heart beat.
__________________ Quote:
Originally Posted by MajinHurricane I had some girl come into the busser station the other day trying to make out with every staff member and then pull down her pants and asked for someone to stick a dick in her (at least she shaved). | Quote:
Originally Posted by 1exotic Vtec doesn't kick in on Reverse. | Quote:
Originally Posted by Ulic Qel-Droma its like.. oh yeah oh yeah.. ohhhh yeah... OOoooOohh... why's it suddenly feel a bit better... ohhhh yeahh... ohhh...oh..fuck... it probably ripped. | | |
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