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Old 11-29-2011, 07:06 PM   #1
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Help, wireless network hacked???

Hey guys, bear with me, I'm not that tech savvy. Anyways, I don't use my wifi that often, but lately I noticed my Kindle hasn't been able to connnect to my wifi, basically when I scan networks, my network (Jeremy's Wireless with WPA-personal setting) is not detected. Thought it was just my Kindle, but tried connecting to wifi with my netbook and same problem. So I look into my router settings, and now, I just noticed my network SSID has been changed to "THE RCMP ARE CORRUPT - LOLGGNORE"! WTF???!!! Also, security mode has been changed to "disable security" and host status is "inactive". Even when I try to connect to this network, I still can't connect.

Anyways, how did this happen? I have McAfee Total Protection all the time. And secondly, how do I fix this???!!! I've called Telus technical support and I'm waiting for my callback (not sure if tech support is open after 8pm)...but any help in the meantime is appreciated!!!
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Old 11-29-2011, 07:19 PM   #2
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Hard-reset your router to factory defaults (there will be a recessed button for it somewhere), then set everything up the way you want it again.

McAfee only protects the machine it's on... someone could have hacked the router itself, or another system connected to it. If you have remote administration enabled, they could have got into it that way.

Are you using the Telus all-in-one modem/router, like the Siemens or 2Wire unit?
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Old 11-29-2011, 07:24 PM   #3
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^It's a Telus all-in-one Siemens SE567...I'm on the phone with tech support now. He doesn't think it was hacked...something about a failed system update? I think given the name of my SSID, it sounds like it was hacked?
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Old 11-29-2011, 07:26 PM   #4
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Just find the button on the router that resets it. Press it and set everything up again
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Old 11-29-2011, 07:26 PM   #5
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^It's a Telus all-in-one Siemens SE567...I'm on the phone with tech support now. He doesn't think it was hacked...something about a failed system update? I think given the name of my SSID, it sounds like it was hacked?
The Telus rep is full of crap. A failed system update doesn't change the SSID to something retarded like that. You're router was hacked into. Hard reset and then change your password to something strong as well as disable remote admin.
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Old 11-29-2011, 07:28 PM   #6
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i bereive this fits;

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Old 11-29-2011, 07:34 PM   #7
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The Telus rep is full of crap. A failed system update doesn't change the SSID to something retarded like that. You're router was hacked into. Hard reset and then change your password to something strong as well as disable remote admin.
Thanks guys. Just got off the phone with telus, everything is setup and wifi working again. He's still giving me the same BS story about how Telus was trying to implement an update and a glitch caused the name change...why is he giving me this story? Anyways, how do I disable remote admin? Also, should I change my passwords to my online banking, etc (I have McAfee total protection on my computer, and it says everything is 100%). Lastly, apart from password protection, are there any routers with improved security features?
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Old 11-29-2011, 07:53 PM   #8
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Telus all-in-one Siemens SE567 is garbage
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Old 11-29-2011, 08:02 PM   #9
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Thanks guys. Just got off the phone with telus, everything is setup and wifi working again. He's still giving me the same BS story about how Telus was trying to implement an update and a glitch caused the name change...why is he giving me this story? Anyways, how do I disable remote admin? Also, should I change my passwords to my online banking, etc (I have McAfee total protection on my computer, and it says everything is 100%). Lastly, apart from password protection, are there any routers with improved security features?
McAfee is pretty much irrelevant in this case, yes change your passwords. I'm assuming Telus' story is to prevent their router from sounding weak and poorly secured.
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Old 11-29-2011, 08:19 PM   #10
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Telus all-in-one Siemens SE567 is garbage
Darn, just missed black friday/cyber monday sales. Looks like I'll have to wait til Boxing day. What router would you recommend for <$100?
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Old 11-29-2011, 08:35 PM   #11
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There are lots of great routers for <$100, no need to wait. A-Power has this one on sale for $50 right now: A-Power.com - Buy TP-Link TL-WR1043ND 4 Port Wireless N Gigabit Router 2.4GHZ 802.11 N/G/B 300MBPS #15925 - TL-WR1043ND - Canada

First thing you can do to secure your Siemens though, is change the admin password - it's "telus" by default and I have yet to come across one that the user has changed.

Once you have a new router, you should disable the wireless on the Siemens and set it to operate in bridged mode, thus disabling all the router functions, and make sure to change the admin password.
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Old 11-29-2011, 08:41 PM   #12
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D-Link DIR-655 is what's recommended a lot and what I currently use. Rock solid and has never crapped out on me. ASUS RT-N16 is decent too if you like flashing ddwrt/tomato firmwares.
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Old 11-29-2011, 08:57 PM   #13
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Those are good ones too - I have an RT-N16 running DD-WRT, and when I got it, I gave my sister my DIR-655. Both have USB ports for USB disk/printer sharing as well.
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Old 11-29-2011, 09:41 PM   #14
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^It's a Telus all-in-one Siemens SE567...I'm on the phone with tech support now. He doesn't think it was hacked...something about a failed system update? I think given the name of my SSID, it sounds like it was hacked?
Telus CSR as he's saying that:
everyone else on RS reading it:
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Old 11-29-2011, 10:19 PM   #15
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After reading this thread, I'm finally getting rid of my piece of shit Siemens for the DIR-655.
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Old 11-30-2011, 10:43 AM   #16
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One simple security feature you can enable is hiding your SSID. The only difference is that it takes two more steps to setup a new wifi device, but it would be much, much harder for an average person to hack into it.
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Old 11-30-2011, 02:28 PM   #17
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Hide SSID and use a MAC filter. That's all I do.
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Old 11-30-2011, 02:34 PM   #18
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You did not get "hacked"

You probably didnt change your admin password
let me guess your router ip is 192.168.1.254

username Admin
password telus
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Old 11-30-2011, 06:34 PM   #19
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You did not get "hacked"

You probably didnt change your admin password
let me guess your router ip is 192.168.1.254

username Admin
password telus
you need to have access to the WiFi network to be able to access the admin site. therefore, his WiFi password was broken through.

I'm betting that the wireless encryption was set to WEP, which is an encryption type that can be hacked. when you set your new password, you should use WPA encryption. that, as far as I know is virtually unbreakable.
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Old 11-30-2011, 08:26 PM   #20
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Costco has the Linksys E3000, does anyone have any experiences/opinions on this router?
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Old 12-01-2011, 12:10 AM   #21
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Hello,

I'm just going to be forward and reveal, I am the "hacker" who has broken into over thirty thousand (and counting) Telus customers' routers and internal networks. I will not disclose any details regarding the technical side of the breach, but I will say that I am able to run any command on any of the routers Telus has FORCED upon their customers, as an administrator, regardless of whether they have changed the password on the hardware or not. This includes forwarding any traffic I want past the software firewall in the routers into the users' internal network. Telus has abused their customers for far too long, opening unpatchable (save for new hardware) holes, while at the same time blocking basic functionality of a network connection (in the name of security. HA!), and in general, not being even close to network neutral. I will use this platform as a way to broadcast a message across the provinces. The RCMP in this country have for too long been allowed to run unchecked. They have more power than any other organization in the country, and know it. I look forward to the day when I can see a police officer and feel protected, not fear of their ability to act however they please with little or no repercussions. Perhaps this will be once the RCMP lose provincial contracts, or are forced to abide by stricter regulation. But I doubt it. The thought that you can give any human overwhelming power over other humans, with no outside influence, and expect them to maintain their principals, is absurd. In the interest of brevity, I will end only by saying this. The attacks will continue to happen until Telus agrees to fix the issues within their network, and revise their business standards, and I will take any opportunity I see fit, to oppose the organized criminal group we know as the police. Do not try to find me, you will fail. We are anonymous. We are legion. Expect us.

Sincerely,
LOLGGNoRe

PS: I also have a small Penis and the police laughed at me after they beat me up.

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Old 12-01-2011, 12:30 AM   #22
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ummmmmmmmmmmmm
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Old 12-01-2011, 02:26 AM   #23
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who the fuck is this idiot?
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Old 12-01-2011, 01:28 PM   #24
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Sorry to threadjack, but I'm having issues setting up the DIR-655. When I try to use the installer disk, the default telus info refuses to work, and if I go without a password and follow the steps, it won't move past the step where you turn on the router. Will the Siemens still have to be connected anyways?

What am I doing wrong here?
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Old 12-01-2011, 01:42 PM   #25
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Sorry to threadjack, but I'm having issues setting up the DIR-655. When I try to use the installer disk, the default telus info refuses to work, and if I go without a password and follow the steps, it won't move past the step where you turn on the router.

What am I doing wrong here?
You're using the installer disc.
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