ENTRY TO THE VENUE
Gate G will open at 6:00PM. All Guests (including those with wheelchairs or mobility issues) will enter through Gate G. All other Gates into the venue will be closed. For your safety, Security staff will conduct a thorough screening including bag check and pat-down upon entering at Gate G. Prohibited items will be confiscated and Security staff reserve the right to refuse entry to those in violation of BC Place policy. Please arrive early and be prepared.
PICKING UP YOUR TICKETS FROM THE VENUE
It is strongly encouraged that tickets are printed in advance to avoid lineups on the day of the event. To pick up your tickets at the venue you will be required to show your confirmation number, photo ID, and the credit card used to purchase the tickets.
The Ticketmaster Box Office at BC Place located at 765 Pacific Blvd is open daily 9am $ 5pm to pick up and purchase tickets before the show. Please note this office will be closed Christmas Day, December 25th. Tickets will be on sale on the day of the event unless sold out prior. In addition to the Ticketmaster Box Office, Gates D and H will be open to pick up previously purchased print-on-demand tickets on the day-of-show, December 26th. These Gates will be open for ticket pickup starting at 5:00PM. Entrance into the stadium will not begin until 6:00PM. If someone has left hard-copy tickets for you to pick-up, please go to the Gate D ticket booth to collect.
Large bags, large purses, backpacks or bulky items including large coats will not be permitted on the event floor. A Coat Check for these items will be located inside Gate G at Section 216 on your way to the event area. Checked coats or bags will cost $5 per item. All items must be picked up by the end of the night.
ROGERS WIRELESS BOX OFFICE
Ticket holders who purchased their tickets through the Rogers Wireless Box Office can access an express Rogers WBO entrance located at Gate G.
VIP TICKET HOLDERS
VIP Ticket holders can enter through a VIP express entrance at Gate G, VIP ticket holders will be given a wristband on entry at Gate G and can proceed to the VIP section. There will be marked signage near the stage for entry into the VIP section. There will be a Coat Check available for VIP Ticket Holders inside the VIP section.
Guests are required to pass through security screening upon entry to the venue. Screenings will include a bag check and/or pat-down search. Refusal to submit to the security screening will result in denial of entry to the venue. Any guest that is denied entry or removed for any violation of facility rules will not be issued a refund.
Prohibited items will be confiscated and Security staff reserve the right to refuse entry to those in violation of the event policy. Prohibited items include (but is not limited to) the following: Alcoholic Beverages, Illegal Drugs, Drug Paraphernalia, Weapons and Projectiles of any kind, Cameras with Detachable Lens, Video Recording Equipment, Outside Food & Beverage, Cans, Bottles or any Liquids, Glow Sticks, Gum, Candy, Pacifiers, Dust Masks, Hula Hoops, Stuffed Animals or Dolls (including plush backpacks), Balloons, Balls, Inflatables, Frisbees or any other items which could compromise public safety and/or harm the reputation of the event.
DEADMAU5 REPLICA MOUSE HEADS:
Only costume Mau5 heads will be permitted after a thorough search at the gate $ no helmets or masks will be permitted.
A variety of merchandise will be available for purchase at the show including T-Shirts, L.E.D. Sunglasses and L.E.D. Foam Sticks. Stands will accept cash, credit and debit.
ATM's are located throughout the building. There are 2 ATM's located on the event floor level.
Guests may use personal cameras and cell phones to take photos within the venue. Cameras with any-size detachable lens will not be permitted on site. Video cameras or video recording are not permitted at the show.
There are two ways to access BC Place from the Stadium/Chinatown Skytrain station:
Upon exiting the Skytrain, walk up the stairs to exit the station and turn left onto Beatty Street. Gate G is approximately a five minute walk up Beatty Street to the Terry Fox Plaza, then around the stadium to Gate G.
Or, upon exiting the Skytrain head down the stairs to exit the station at Expo Blvd. Turn right and the Stadium is just a short walk along Expo Blvd.
NOTE: At the conclusion of the event, the last Skytrain will leave Waterfront Station at 1:16am. For those traveling by bus, all suburban services connect with downtown Vancouver's #15 and #17 buses, which provide the closest drop-off services to BC Place. Translink's customer information number is: 604.953.3333 or visit TransLink
Vehicle parking in lots closest to the stadium ranges from $10 to $25 during event times. Downtown parking lots range from $3 to $6 for evening parking.
DIRECTIONS TO THE VENUE
Please reference Google Maps for directions to the venue, located at BC Place, 777 Pacific Blvd. Vancouver, BC.
FOOD AND BEVERAGE
BC Place will offer a range of food and beverage for sale throughout the event. Permanent concession stands accept debit, credit, and cash. Portable stands accept credit and cash only. Alcoholic beverages will be available inside designated 'beer gardens'. Guests who appear under the age of 30 will be required to show valid ID to enter this restricted area.
SMOKING BC Place is a smoke-free environment. Smoking is prohibited on stadium property, including external plazas. There are no designated smoking areas.
There are no in/out privileges once inside the stadium, except for emergency purposes.
FAN FORCE GUEST ASSISTANCE
Fan Force Guest Relations staff are on hand to help make your event experience as memorable as possible. If you need assistance on show day call 604-661-3434, email firstname.lastname@example.org
or text FORCE to 69050. For enquiries after an event please contact 604-661-3401 or email@example.com
A taxi stand is located at the Plaza of Nations on Pacific Boulevard.
Please visit Home - BC Place
and follow BC Place on Twitter @BCPlace for event information and updates. For any additional questions please contact firstname.lastname@example.org
Information contained in this document is believed to be accurate at time of writing, however is subject to change. Please refer to the event website on the day of the event for any updated event information. ENJOY THE FESTIVAL!