Ordering From carcaresmart.com, Experiences?
 

Earlier this week, I ordered some products from them, and have yet to receive any confirmation or reply to my email inquiry. Supposedly, a benefit to registering on their site is so that I can track my order after I pay for it. How the heck do I get the tracking number if I can't contact them and receive nothing from them? :S

Anyone ordered from them recently and have received their products? Luckily I paid with my credit card through PayPal, but I would rather receive the items. :(

A lot of people have had bad luck with carcaresmart.com. You should have gone with icanpolish.com or eshine.ca. icanpolish is a rs sponsor, Ben's an awesome guy to deal with as well. Did you try get a phone number off of their site? Try call them if you can. Anyways, good luck and now you know who not to order with :)

I've ordered hundreds of dollars of products from them before and never had a problem, although I hear that you aren't able to pickup from the Burnaby postal outlet anymore.

Have you ordered and received their products recently though?

Did you receive a confirmation email, and did they used to be prompt in answering your inquiries?

I can't wait any longer, I was counting on receiving the products by the end of this week but the temperatures are warmer, and my car is filthy.

I ordered a few items about a few months ago and had it shipped after the confirmation. I never had the need to contact them although I knew any place that doesn't have a phone number to call in to would probably have some shaky CS.

The only info I have is the address of their Burnaby pickup location. Maybe the people there might have a number you can contact CCS through..

CarCareSmart Inc.
7B Unit#1611 - 4500 Kingsway
Burnaby, BC V5H 2A9

I'll see if previous shipping invoice has a number.

Good news, I did get an email from them today telling me my items have been shipped.

I also had my car washed today at the Esso automated carwash, mainly for the undercarriage spray.

Fwiw, automated car washes aren't such a good idea. It might introduce swirls and watermarks to your paint.

http://www.youtube.com/watch?v=PZjWkB_q2lE

They never have anything in stock that I want to buy. Even checking a few months after those items are still out of stock.

I'll spend my money elsewhere.

The carwash mentioned is a touchless. The ESSO ones seem to be good in IME, but the ones at the Shell stations suck bad.