REVscene Automotive Forum - Autowest Infiniti / BMW?

Quote:

Originally Posted by Pumbaa (Post 6241539)

So far we just talked to the advisor, which he would go back in fourth with his service manager, and the best they could offfer for all this mess is $2600repair with 15% discount. But we shouldn't have to pay for the previous $1800. On top of all this, if they were professional enough, they should of told us to get the ICBC claims right at the beginning, not until we paid for 1800.

Well I'd suggest talking to the manager directly and voicing your concern again as to why you shouldn't have to pay for the initial $1800 if it was caused by misdiagnosis. That's what service managers are for. As for conduct wise, customer relations manager is there also for you to vent and have them see your point of view as well.

I do know, getting all worked up on RS about it will not help your situation or wallet, and i think talking to both customer relations and service manager directly would have a better chance at reaching a mutual agreement on this.

I know, I know how angry you feel.. give the alternative a try first.
Good luck, please post back here of how it went after if you choose to take my suggestion.