Well, my dad said its better to purchase warranty for 5 years, instead of paying for 560$ more for a new laptop.... So I called him to see how much the warranty is and possibly ask for a discount on that.... I called at 12:03 and he said that he is with a customer and that he will call me back.... It's already been 40 minutes, and still no call.....

I have also considered taking the store credit and buying a camera but, its a 840$ store credit, so I will still have a remainder.... =/ I have REALLY wanted to purchase a dell laptop too...

buy a new tv dude or just a ps3 + camera or something
i honestly think 840 for a laptop is too much. you can pretty much buy 2 dell laptops at that price if you aren't obsessed with looks and crap
(but if you're using it for school then whatever right?)
if you get store credit will they add $50 to it? LOL

He just called me, 4 hours later.... is that how Managers act? He didn't really have an excuse for taking 4 hours.... anyways, should I take the store credit? Should I keep my laptop? It doesn't seem like I have anther option... I would like to purchase another brand, specifically Dell. But I really need my laptop ASAP shipped... which would probably be 2 weeks time....which is not fast enough.... any opinions?

Good luck with Dell too. :p

They messed up one of my order before forgetting to deduct a discount advertised on their website. Never realized until item arrived. Called them and they admitted the mistake. But told me "Sorry! but we can not return your money. Can I offer you a free mouse pad instead?". I was like "WTF?" You admitted it's your mistake but you can't not return me the money?"

It was only a small accessories with few bucks, but that made me stop looking at Dell altogether.

$840 for a laptop is too much?
:rolleyes:

^I actually think $840 is too little for a laptop...

it is if it's just for school...
you're paying 3k+ for tuition + books, why spend another 1k or 2k(in terms of a macbook) for a not-always-need-but-helpful laptop??
if all you need is to run basic functions of word + occasional messenger program and web browsing, then why do you need top of the line everything in your laptop?

and wow are you guys like made of money or something? o.O"

I am not made of money, but I would have bought the 1299.99 laptop... since its more reliable and lighter for school.... But saving money now is good :P

yes, apparently .renn.sport is made of money, didn't you know?

for a pretty good laptop, 1300 isn't THAT much. It does hurt the wallet, but if its a good and reliable laptop, imo it's worth it.

Have to remember the SR-series he's looking at isn't a bottom end laptop like a acer travelmate or inspirons

Dell direct never gives you support. Deal with dell authorized resellers, no mistakes ever...Plus they have acctual reps only they deal with... The worst that could happen is you get a delay in shipping cause of stock in parts....

If you order online there could always be a web error. Back when they had dell deals there was a 23" Monitor for $169.99. Mistake made by marketing but still had to authorize those who bought them @ that price... We got 30 of them.. LOL...

I guess you just had back luck..

Plus if you didnt know dell authorized resellers sometimes get better prices than dell.ca depending if its on sale or not from the website.

Update: I just got the blue screen......even after my repairs... FML man, don't buy from Sony...

my Sony Z replacement is working great :D

^yiu...i guess im 黑子... :(... Give me your Z!!!!

I will be going back to them to demand a refund/credit back... then I am gonna buy another laptop... I can't take it anymore...

just go in there and demand a full refund so you can go to futureshop (just say that) to buy a laptop. if they give you store credit politely tell the manager to pass you the phone so you can dial head office as you wish to log a complaint.

^I've already returned my laptop. I got a full store credit of $844.43 on a gift card. A day after, I sold my gift card on craigslist for 760$...... Now I don't need to deal with them at all!

Wow...that totally sucks...you lost a bit of money and a lot of time on this. Too bad they couldn't do anything for you.

Like you said, you've washed your hands clean of this. Hopefully this time around, your experiences will be better. Good luck!

Yeah, good luck with Dell. I'm posting from my Dell laptop, which is failing for the third time. My friend's Dell just failed for the 4th time.

Dell laptops in my experience have been pretty decent. I had an Inspiron way back in the day and it worked pretty well for me.

IBM (which is now Lenovo) are pretty good too. Styling might be a bit plain for some, but build quality is great. I've had my T42 for almost 4 years now and it's still chugging along strong. The 9 cell battery still gives me 4 full working hours of charge as well.

Lower end HP's I would stay well away from. They're definitely budget and not the greatest build quality.

Like I've mentioned earlier though, every manufacturer is going to have a bad machine every so often. It's how well they treat you and resolve your issue that makes the difference. Having hardware issues and getting an RMA isn't a big deal to me - getting the run around and not backing up their product pisses me off to no end.

You do have to read up on your dells. Some batches have common problems and are under extended warranty if you do a little bit of searching.... I have sold plenty of dells and never had a issue with hardware or software...

I've heard great things about the older ones. My brother's had several over many years and had great experiences. My more recent experience has been less than stellar. I wouldn't write off their whole product line just on an experience with one model, but it has been troublesome.

I have to laugh at the phone techs. I had a fan fail and it was making a grinding noise. When I described it to the tech he said he would need to reflash the bios. Riiiight. I understand that they need to check off their troubleshooting list, but seriously.

On the other hand their Canadian service division is stellar. I sent the computer to an Ontario repair depot, at Dell's cost, and they had it back in my hands in under 48 hours.

Yeah dell warranty is really good.. aslong as your under warranty you get your parts next day 9am.. I do all my warranties online, and usually receive a email within 30 mins... I hate talking to tech yet alone any phone system with a bunch of extensions... They are very precise though on warranty they want to know the exact problem, sometimes they ask me to test a fan like wtf just send me a new one its making noise... all in all i like dells warranty but i still rather build my own white box... less chance for hard ware failure..