REVscene Automotive Forum - Rogers

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Rogers - Stolen Phone Policy

My sister got her cell phone stolen from her school locker. She called it in to Rogers to report the stolen phone last week. She just called again to ask whether someone was able to trace who was using the phone. They told her that they could not provide that information. To my understanding Rogers should be able to trace who is using it. Why won't they give that information to her?

My sister is shy so maybe she wasn't asking the right questions? Maybe I could try to talk with Rogers. Or is it just Rogers policy not to provide that information?

Edit: I have to learn how to be nice while what I said had nothing of value to the OP.

Unless someone is stalking your sister or using her phone in a malicious method either against her for for their own gains, Rogers doesn't give a fuck. Even if they did, they'd never tell you who has the phone. Privacy laws, my friend. Only police are able to get that information (legally) and only for the reasons mentioned above.

I just find that frustrating. My sister got this phone from Rogers when she signed up and now she doesn't have a phone. The only good thing about calling in the stolen phone is so that the thief doesn't use her SIM card and charge LD calls?

Even if Rogers doesn't give her the name of ther person who stole the phone, can't Rogers even call this person to let them know he/she is using a stolen phone and should return it to Rogers?

Why would they? The person who stole her phone already knows it's a stolen phone. They just swap out the sim, done and done, although the phone is still traceable by imei.

They look at it as another potential sale. It's not their fault your sister lost her phone.

Thanks for the input Alphamale.

It's just frustrating how Rogers can't even disable the phone through the IMEI.

http://www.boygeniusreport.com/2009/...implement-eir/

Quote:

As sad as it is, it should be no surprise to anyone that theft is a pretty regular occurrence in the electronics industry. Though most mobile retailers take plenty of measures to prevent losses, it’s not possible to keep it from happening 100% of the time. When you’re dealing with third-party retailers and authorized dealers it really becomes difficult to keep all inventory safe as the carrier. So, Rogers is allegedly going to begin taking advantage of an EIR, or Equipment Identity Register, which logs reports of stolen mobile devices and keeps them from being used. According to an internal Rogers document courtesy of one of our ninjas, if a phone is stolen and the IMEI is identified, Rogers will input it into the international registry which prevents it from being used on over 40 GSM networks worldwide. Unless you’re in some obscure country that uses a tiny GSM network, consider yourself out of luck if you have a stolen Rogers device in your hands. For Rogers, the days of the five-finger-discount are over. Hit the link for a copy of the internal document detailing the deterrence plan.

EQUIPMENT IDENTITY REGISTER (EIR )PROGRAM
Over the last several months, there have been thefts at Rogers and Fido stores across the country. These incidents have taken place at our corporate stores, our Dealer stores/ 3rd party stores as well as at various shipping and logistics points.
As part of our ongoing loss prevention program, Rogers Wireless and Fido have joined an international equipment registry to block the usage of stolen handset inventory.
On March 6th, 2009, Rogers Communications Inc will introduce the Equipment Identity Register (EIR) as a continuation of our commitment to safety in the workplace and loss prevention.
When a device is stolen from an authorized retailer, its unique non-transferable IMEI will be blocked in the new Rogers database and inputted into the international registry, effectively preventing the usage of the handset on nearly 40 GSM networks worldwide. This will help deter theft and fraud of Rogers/Fido devices from authorized retailers and support our continued efforts to ensure working environments are safe for employees.
A new step in the “Incident Report” process will allow stores and shipping companies to report stolen inventory along with their police reports to the EIR team as part of standard procedure.
As many of these stolen handsets do end up in the hands of unsuspecting customers who may have purchased them from unauthorized venues such as eBay, Craigslist, HowardForums, etc. it is especially important that you become familiar with the processes, positioning, and FAQ’s related to the EIR project. For your convenience, FAQ’s have been included in this communication.

That's good to know they are doing something about it going forward. Thanks for the info hi5-ive!