If the buyer wins the dispute, he/she will need to send you back the item with tracking. He/she pays for return shipping, but will get the original price + original shipping cost refunded.

i received a flattened blu-ray steelbook, the seller wouldnt give me a refund/partial refund; i provided pictures and all.. he wanted me to mail it back to him with tracking (he didnt even mail it to me with tracking) to MEXICO (he lied about item location) and only then would he give me a "partial refund"...

a partial refund would leave me with nothing, the price for shipping back to mexico tracked would cost more than the product

i was going to take him for the full item amount through paypal but he kept whining and i dragged it out until he accepted a partial refund and i keep the item (i was able to bend/knock it back into place, still kinda fucked up tho)


but we both have lots of positive feedback (and thats my point) feedback isn't everything

glad it sort of worked out.. I don't think you should give a partial until she provides pictures though; but get her to remove the dispute first, then ask for pictures again :)

well I think it's too late now, the case is 'resolved' and Paypal already debited my account and sent her the money already, unless it's possible for me to file a dispute against the buyer?

nope, the buyer just got a free item. paypal always side with the buyer, seller beware.

^
Werd.

I got scammed (or so I think) once on ebay because buyer claimed the package arrived empty. And don't even pay for Canada Post's insurance, it's a pain in the butt to go through the entire process. I went through it and didn't get a dime. Because in most cases, you cannot meet their requirement set by Canada Post to grant a refund.

Fortunately it was only a $100 ish item, I took it as a cheap experience. Never dealt with eBay ever again.

I sold some Digital Designs headphones last February to a guy in California. I used Canada post parcel service (no signature, no tracking number) which included $100 insurance. The buyer claimed that he did not get the item so after a few emails back and forth he escalated it to a Paypal claim. Hesitantly, I gave him a full refund to protect my Ebay feedback status.

So I did a Canada Post claim for my $100 (the cost of the headphones). Honestly, it a was a royal pain in the ass but by the end of July, I finally got my money back. They give you 72 days before you can even start the claim.

At the end of all of this I got all my money back from Canada post but it took forever. Here is my advice for next time:

- Always get insurance that has a tracking number
- Always post 'no refunds on shipping' in every Ebay ad you do
- When Paypal is involved, you gotta bite the bullet and give them a full refund no matter what unless you can prove that they are fucking with you.
- Always keep your mailing reciepts and claim documents because you never know when you are going to need them.

Good luck. If you need any more details on my experience, please let me know.

If the buyer claimed he never got the item, how did Canada Post issue you a refund from insurance?

It's basically your word vs their's, did you have to provide any evidence? ie, Paypal history with that buyer?

I'm wondering if I can do the same thing with Canada Post, except in my situation the item is damaged.

I don't see why specifying this would matter, since PayPal would require the seller to refund the original price + original shipping if the buyer wins the dispute.

I had to provide the Paypal reciept. Canada Post investigates the issue by contacting the buyer and asking them questions. The idea behind this whole operation is that Canada Post is banking on the fact that most people won't follow through with the claim because of the amount of time it takes. If you are persistant, you will prevail.

If you specify 'no refunds on shipping' then that pretty much covers your ass. If Paypal really wants you to refund the whole amount then they will request that of you. BUT, the buyer will most likely not ask for the shipping refund amount because you stated that you wouldn't refund it in the ad. It does work as I have used this tactic before.