1. Parked at friend's place in downtown, but in a "reserved" visitor's spot.

2. Towed by busters in 20 minutes

3. Got car back from Busters on East 1st + Quebec St.

4. I wanted to know how the car was towed, and if entry was required (since my handbrake is always engaged when I park) - Receptionist was a bitch, couldn't give me information, referred me to truck driver which referred me back to receptionist.

5. Receptionist wouldn't even give me a pen to write with or her first name for my records, citing company policy. I kept my cool and treated her nicely and with respect.

6. I went home and filed a complaint with the BBB, and give a brief phone complaint with the BC ARA (Automotive Retailers Association)

7. Called in next day (Sunday) to leave a message with the operations Manager (Fred Gibralth), I remained cool and contempt in my message, stating that I was upset with the Rep and that I wanted my simple question answered.

8. No response on Monday, no response on Tuesday at noon

9. I phoned in Tuesday afternoon to try to catch the manager, but receptionist told me he is and will be in a meeting for the entire day. I said "BULLSHIT, I work as a receptionist myself and I know exactly what the hell is going on here... NOW PUT ME THROUGH" she put me through to voicemail... I left another polite message stating once again that complaints has been filed with multiple agencies.

10. I called into the BC ARA once again, and this time the receptionist forwarded me to the CEO, (which he was really polite with, props to him) he told me to send him an e-mail describing my situation, and he would personally talk with Busters to get this sorted out with me.

11. In about 20 or so minutes of talking with the CEO, Busters gave me a call, but it was still the goddamn receptionist. She answered my question, saying that "I understand you may have a problem with a certain customer service rep, and I just want to know about your situation". I talked her through, and all she really did was pull up my file, and answered "well your car was towed with dollies, there is no record of the driver needing entry, since dollies were used - in other words your car was towed using the correct manner. As for the service rep you dealed with, I'm sorry but it's just her method of speech".

12. I further pushed the fact that the rep used FALSE policies to refuse giving me her name, or a pen - but once again the receptionist told me that "it's just her rash tone of speech, I'm preety sure she didn't really mean it". I called bullshit, and demanded to speak with the mythical Fred (Operations Manager). She said the best I could do was leave a voicemail. I did, and still haven't gotten a reply yet. I think I'm just going to leave it at that - I just wanted my answer for a simple question, and in the end I got it

13. There's no damage to my car, checked my rims, my undercarraige, my doors, everything - It's just that it took so much time and effort to get ONE SIMPLE question answered.

Oh BTW: it turns out what I was looking for is on my invoice all along, it's just that the retard tow truck driver didn't write hard enough for my copy to turn out dark enough for me to read