REVscene - Vancouver Automotive Forum

Jgresch · 10-01-2010, 10:48 AM

Quote:

Originally Posted by CorneringArtist

I think it was Raybald.

lol does he own it or is it a lot car?

CorneringArtist · 10-01-2010, 11:05 AM

Quote:

Originally Posted by Jgresch

lol does he own it or is it a lot car?

It's plated and had some of his personal stuff in it. I did snap a few quick pics from my phone.

!Tigger · 10-03-2010, 09:38 PM

Yeah that's me! I still want those couches lol.......
That car is probably a demo for the managers

Jgresch · 10-03-2010, 10:47 PM

^ i was gonna say I doubt he would buy a car...
and the couches sold for $800 lol....

Btw since its technically Oct1st I can tell you I'm going to COQ volvo

sooo close to home. Not too sure what I'm doing there though, probably P/T business manager, maybe weekends because there is only one full timer now...

!Tigger · 10-04-2010, 05:09 PM

well if you are there, tell David (Hyundai SM) raymond from Hyundai NS says hi lol

Jgresch · 10-04-2010, 05:21 PM

^ service manager or sales manager? lol but will do

PK-EK · 10-08-2010, 02:10 PM

Quote:

Originally Posted by PK-EK

Didn’t want to make another thread, this is kind of off topic but still kind of works since we are talking about SAs

I'm currently working as a Level one apprentice, but I have not passed the new ITA written final exam... (I just tried it a second time a few days ago and i didn't feel good about it)

I do have some service advisor experience because of cut backs at my shop;i am currently the SA and Apprentice
With the new ITA final exam for both 1st and 2nd year and the fact that working on cars is actually "hard work" I was thinking that maybe i should go and be a service advisor at another place.

IDK from what I’ve seen, a lot of successful SAs and Service Mangers were starting off as Apprentices first....

I'm still young so i can still kind of change my mind, but I don't really know what to do
what do you guys think? Tech or SA?

Update:

So I didn't end up passing my second attempt at the Exam and I don't think i want to talk it anymore
I'm really looking into being a Service Advisor
but I'm a little worried about stress

Would you guys think its less stressful at a Dealer, cuz most customers will come to you and ask for work to be done, not as much Up-selling as a Repair Center would have.

Outputs?

Jgresch · 10-08-2010, 02:24 PM

There is probably just as much upselling at the dealership.
Posted via RS Mobile

!Tigger · 10-13-2010, 09:33 PM

if you are good at talking with customers, go for it. you have the background to talk to customers and try to sell what needs to be done.

BallPeenHammer2 · 10-13-2010, 11:12 PM

Quote:

Originally Posted by PK-EK

Update:

So I didn't end up passing my second attempt at the Exam and I don't think i want to talk it anymore
I'm really looking into being a Service Advisor
but I'm a little worried about stress

Would you guys think its less stressful at a Dealer, cuz most customers will come to you and ask for work to be done, not as much Up-selling as a Repair Center would have.

Outputs?

There ARE upsells at a dealership, but there's usually a more strict guideline. SA's can also choose NOT to sell to a client, even based on tech recommendations.

Those ads from independant shops (MrL, etc) and etc are bullshit. So many times I have clients come in complaining about a problem such as oil leaks, bulb issues, etc., only to have my techs find wrong parts, improper installs, jimmy-rigging shit, etc. Had 1 shop sold my customer a fuel filter on her car at 60k. Volvo's don't need'em 'til about 100k! I've seen wrong oil filters, NO OIL IN ENGINE, loose filters, wrong bulbs, pre-mature replacement of parts/fluids, etc. Had one other shop location (Yes, I pick on them because they market knowledge and dependability yet they collectively fuck up the most) put the WRONG COOLANT into a client's car (GM Dexcool) and COMPLETELY fuck up the radiator and all its lines. Coolant pump too. That set back the customer almost 3Gs to fix. how did you think that case went? =)

At a dealership, a dedicated customer base is VITAL to them, as the Service Dept of a dealership is its financial backbone. Given that, the dept MUST be honest and transparent in its dealings in order to survive. Rule#1 of a dealer SA: If the car don't need it, you don't sell it. Period.

Dealers are MORE stressful. There are customer feedback systems in place that require the SA to be at their upmost attention when helping a client. Clients generally walk into a dealership expecting MORE, since you would be at the forefront of providing them with advice, and they expect that you'd know it all since a dealer deals with SPECIFIC makes. not all of them.

Remember too: 80-90% of ppl walking into a dealership is already in a pissy/upset/worried/unsure mood. It's the mixture of not knowing what to expect, time being wasted, shit being broken AND the bullshit Midas and mr.lube ads feed them.

As a SA, it would be your job to meet them, take their shit, not take it personally, and have them smiling and shaking your hand once they've paid and left with the car. All the same time, hoping the tech's axtually fixed the problem.

I love my job. I love cars. I love dealing with these situations. It's the main reason why I left a large international corporation for. I'm totally down with the work, and I'm totally ok with the stress because I can deal with it. I can sell, and I can establish that trust within the first 2 minutes a client meets me for the first time. Can you? Only way to find out is to try it.

can you shrug off rudeness?

Can you make snap decisions?

Can you talk to people, all the time, from different backgrounds, circumstances and temperaments?

Can you handle stresS?

If you can't say yes to all those above, then SA may not be for you.

Remember, it's MORE stress at a dealer. Not less.

BallPeenHammer2 · 10-13-2010, 11:21 PM

FYI to all non-believers:

Mr. L oil change on a 2006 Volvo XC90 - about $60-65 plus tax.

My DEALER - $49.95 + tax.

Jgresch · 10-13-2010, 11:46 PM

^ Are you at a volvo dealer???
Which one?

LilKai · 10-13-2010, 11:51 PM

regency volkswagen, work there as a sales person since feb 2010~

rJZx · 10-13-2010, 11:57 PM

Anyone know of any dealerships hiring?
im in need of a part time job haha

BallPeenHammer2 · 10-14-2010, 12:48 PM

Quote:

Originally Posted by Jgresch

^ Are you at a volvo dealer???
Which one?

North Van!

!Tigger · 10-14-2010, 05:13 PM

LOL i was at the north van one today, picking up something for my accounting department. wait.. are you the asian guy? that works as a SA?

BallPeenHammer2 · 10-14-2010, 11:12 PM

I've been found out! LOL

Who were you?? didn't notice you there?

BallPeenHammer2 · 10-14-2010, 11:14 PM

Quote:

Originally Posted by ilmatic

Anyone know of any dealerships hiring?
im in need of a part time job haha

check craigslist. tons of them right now.

One good way is to search "advisor" under "jobs".

!Tigger · 10-15-2010, 06:25 PM

I talked to you before, volvo from jp hyundai. Resetting an oil service interval.

Jgresch · 10-15-2010, 06:42 PM

oh shiiiitt, its weird how the volvo places dont have JP in the name....

and !Tigger, do you know anybody in service at any of the toyota stores well enough to get cost+10? usually when I call other stores from work they just give me 15% off or w.e it usually is. I need some prices on a few Tundra Parts but I'd rather get my buddy cost +10 instead of 15 off.....

CorneringArtist · 10-15-2010, 08:11 PM

One of the parts guys at JP Toyota Surrey is on RS, i think his username is wonger_88 from what he told me...shoot him a PM and see what happens, MAYBE some strings can be pulled. I don't really want to ask on your behalf since I'm just a service lot person.

!Tigger · 10-15-2010, 10:25 PM

Lol k pm me what you need, ill ask them

Puck Luck · 10-17-2010, 10:05 AM

Quote:

Originally Posted by BallPeenHammer2

North Van!

Hey, i met the foreman of the n-van volvo about 10 years ago at my ex's friend's friend wedding. We were happened to be seated at the same table and when we found out we were both tech's at dealerships, naturally we ended up talking shop.
What really impressed me was when I said my brother in-law brings his volvo to that dealer, i described the car, 95 black 850 turbo sedan, he sat back thought for a second then blurbed out my bros inlaw's name. I thought wow! you're good.
can't remember the foremans name though and not even sure if he's there anymore.
This november marks my official 20 year at the same honda dealer.

BallPeenHammer2 · 10-18-2010, 06:45 PM

Quote:

Originally Posted by Puck Luck

Hey, i met the foreman of the n-van volvo about 10 years ago at my ex's friend's friend wedding. We were happened to be seated at the same table and when we found out we were both tech's at dealerships, naturally we ended up talking shop.
What really impressed me was when I said my brother in-law brings his volvo to that dealer, i described the car, 95 black 850 turbo sedan, he sat back thought for a second then blurbed out my bros inlaw's name. I thought wow! you're good.
can't remember the foremans name though and not even sure if he's there anymore.
This november marks my official 20 year at the same honda dealer.

Posted via RS Mobile was his name Dave? Shaved head? If it is, he's pretty awesome. Great knowledge and customer service.

Puck Luck · 10-18-2010, 11:46 PM

Honestly, i can't remember his name or what he looks like. this was 10 years ago