Shaw > Telus

They are doing upgrades to vdsl in a lot of areas, so people are being moved off a section of ports that are being upgraded. That or you have line issues and may need work done. Easiest thing is to go on to the online chat and talk to an agent. Last time i did it took under a minute to get someone.

so my 12-15mbps plan has two ip's
only one ip seems to be consistently affected...(goes down every 2-3 weeks for dayss)

is taht telus problem or on my end?

stop being a cheap ass and upgrade

how am i being a cheapass i have the 12-15mbsp one and everyone else here is hving problems?

My internet and tv was down around 10 ish.. for about 2 hrs and I have Shaw..

My dad uses Telus and he says it's completely shit. Disconnects, downtime is ridiculous. I use shaw myself though. Shaw is great - rarely any downtime or anything

Anyone else notice the irony of saying "go chat online while the internet is down?" That's like when a troubleshooting guide says "if you are having problems connecting, please check out our handy FAQ at http://www.howtogetonlinewhenyou'reoffline.com"
Posted via RS Mobile

^:haha:

Shaw's been rock-solid for me for years. Only had two brief outages in the five years I've been in this place (well, aside from a couple times the bill didn't get paid... :facepalm:

Get NOVUS lol.

What do you expect. Telus is still using telephone lines for ADSL which is a dieing technology. Until they roll out fiber to your house, like they do in Alberta, they will continue to suck... ( depending on where you live ). They have been rolling out fiber to some distribution boxes all over the city, but the copper that goes to your house is still the weakest link.

The majority of the distribution boxes in the lml have been upgraded and now contain the ports for the dsl2+/vdsl. Copper is a weak link and is no longer used in new construction. Shaws coax is copper too though.

And to Graham, yes it is difficult to use the online help if your internet is down, I meant that post for the people having intermittent trouble or for those that have access to a different internet connection.

To the poster that said he is losing one of his ips, it sounds like a telus problem, but maybe try a different router?

My Internet always turns off around 4 in the morning. Coincidence anyone?
Posted via RS Mobile

Just a little bit of economics guys. If all of us switched our services to Shaw Communication, then Shaw can just do what they want (mostly negative) in terms of customer support, product pricing, and many other services. Because if there is not a worthy company in the cable/internet/phone markets competing with them, Shaw will not have to worry about customers switching to the next alternative anymore. I know some of you said Telus is not too reliable, but Shaw is definitely not perfect too.

Thanks Captain Obvious. Did you just pass Economics 101? :rolleyes:

^lmao. I like how he tries so hard to explain simple facts.

Why don't you analyze it using Porter's Five Forces for us as well?

i've used shaw and telus before in more than 1 house.

telus d/c's sooooo often. shaw d/c sometimes, but once in a blue moon.

how ur Telus service is depends on who came and installed it.

If you got a legit Telus guy your service most likely works without issue

If you got a contractor chances of your service working 100% flawlessly are I would say 40%

Shaw/Telus it just doesnt matter, its all depending on who comes by to set it up for you.


Also like to say a bunch of the time the issue isnt with the Telus service itself but rather the shitty wiring people have in their homes

Not being a racist but I always hated calling Telus in regards to my internet fucking up....99% of the time it turns out to be someone on the other line that has a heavy accent that I can't understand and makes me 100% more annoyed that I can't understand, or they can't understand what my problem is......

/rant.

http://t0.gstatic.com/images?q=tbn:w...nSpace.jpg&t=1

40% of the time, it works everytime.

shaw package ftw

lol this is true.


I thought I was the only one also, my internet was messed up for 2/3 days.

My telus tv and internet has never disconnected :)

I was going to sign up for telus offer(new building) i got, optik internet, phone, TV for $10 each for a year. but fk telus slow donkey ass speed.


Can't wait for...

http://forums.redflagdeals.com/free-...monton-923543/