MindBomber | 01-03-2011 08:35 PM | Quote:
Originally Posted by nabs
(Post 7249947)
i made a transaction of once a day, and hardly ever pulled out money from an ATM... I know it was most likely some kind of computing error or error on my account, but all they said was too bad so sad. | I have quite a bit of experience with credit unions, I don't want to name names, but two people I'm close to are executives at local institutions, so maybe I can give some helpful advice.
When I started seeing my gf she had an regular account at a credit union and payed service charges despite qualifying for a youth account; when I raised this issue on her behalf the institution reversed all the charges she has mistakenly incurred and switched her account to a youth account, they were very apologetic for not realizing their error themselves.
A teller will not have the authority to reverse the charges, and they may not realize the issue is something that should be dealt with by management, so I'd suggest you request a meeting with your branch manager. Have the manager provide you with a breakdown of all the service charges you've incurred from the time you opened your account, and explain to you the reason for each charge. If they can't provide an explanation for the charges or there is an error the charges should be reversed and the funds redeposited into your account. If the branch manager is uncooperative then request a meeting with her manager or their email contact information, continue up the ladder until the charges are reversed. I expect the BM will reverse the charges, but you could go as high as writing a letter to the board of directors.
I would never go to a big bank, I'm all about credit unions. Not only does banking at credit unions support local companies, but the service is generally much better. A credit union relies entirely on the support of its community, so they take issues like this very seriously and their smaller locally based management structure makes it easy to get in touch with the people in charge to solve problems like this.
Keep us posted, because there's no way they will leave illegitimate charges on your account. If they are correct, at least this way you'll find out what they were for. |