my guess is... you know what it is. teksavvy runs on shaw's backbone so

i'm already on teksavvy dsl and just wanted to switch to the cable...so i'm already a teksavvy customer...

what i'm thinking is that since i'm not pressuring anyone, they'll put me in the backburner...i'll email them daily..lol...

how is their dsl service?

i guess its fine and fairly reliable but i only have the 3/1 dry loop...in this case they are using the telus infrastructure...

there are times that i see that it stops giving me a signal (by looking at the router) but this is probably once in a blue moon and lasts for a few seconds...

did they install it yet?

the update is, they didnt come so i called and they said they moved the date.
i asked why they didnt inform me and they said they did.
i checked my email and all i got was an order confirmation email, and after sifting through the email i found the install date was changed to 3/15/2011.
i wrote them a complaint letter telling them they should find better ways to communicate important information to their clients.

at least call me or send me a separate email that has "date changed" in the subject...

so they're supposed to come tomorrow. if they dont for whatever reason, im cancelling.

i got a 'confirmation' (whatever that means) for tomorrow. let's see.

i 'confirmed' yesterday and nobody came or called today

lol

http://www.speedtest.net/result/1205584214.png

got my connection...here is my result for a 7.5/0.5 profile...enjoy...

how much you paying?

thinking of getting the 15/1 profile, but the 7.5 looks decent enough......

you doing any gaming? can you tell me the avg latency say for COD or wow?


thanks!

http://www.speedtest.net/result/1205800604.png

here's what i'm getting for the night time...i just got the $29...i don't do gaming unfortunately so i can't comment on the latency...

on my old dsl..i used to get 2.9 Mb/s dl and around 0.5 ul...so for a lower price..i think its worth it..:D

sooo my installation got rescheduled till next tuesday.
this is their 3rd attempt to send a technician. i think anyone else would have just cancelled by now.
they gave me a free 2 weeks credit but im still pissed

c'mon...a 1.5 week additional wait...look at me...it took a month...but once you're there, you'll be happy as a clam.. like me!

reason im pissed is because they didnt come twice and never even bothered to call me about it! expected a bit more customer service from a smaller company..

you should remember that the people coming to your location works for shaw or a contractor for shaw (i wish i'm one of them!)...its them that at times chooses not to go for whatever reason and possibly doesn't tell shaw who in then doesn't tell teksavvy...
this is more true since i don't think teksavvy has offices here in vancity

hmmm at least now we know we can start by using their dsl service first then switch to cable later on

yep..follow my footsteps..but then again, if i had a phone line, i would get the 6/1 profile for the price i'm paying with dry dsl

got your connection yet, unit?

yeah got it.
its not bad but i think i preferred shaw
teksavvy is faster on speedtest but actual throughput shaw comes out on top for me.
also im not certain but when i use ps3 media center via wireless it drops the connection more often than it did on shaw. i would normally assume its a router problem but its happening regularly

So i called them today as my situation is quite unique at home. We have both shaw and telus. I have the shaw account because my siblings hog the internet like a mofo and they have their seperate telus. So tech savvy said we need to disconnect our telus lines before they can come and put their system. They also said they need 7 days of disconnection. Is that true?

possibly...are you looking into the teksavvy dsl? how about looking at the teksavvy cable...you might not need any downtime for the telus side as it should be separate

I told them I want the cable not the dsl so i dont know why she would tell me there would be downtime. Maybe because i have already have shaw in our basement?

usually it should be pretty seamless. The downtime is perhaps taking the infomation off from shaw to put it back into shaw/teksavvy...its stupid but it shouldn't be much of an issue seeing you have telus to fall back on for a few days/week if that happens

Where do you all live? I checked TS for my office(DT) and Residence(Cambie/49th) = No availability, wth?! I get both Telus and Shaw at these places.