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Furthermore, if OP has scratched the deck in anyway, then OF COURSE he's not entitled to a refund. That is why you pay the profesionals to do the job so they can take care of the unit itself during the installation. If it gets damaged cosmetically or functionally during the installation, they are responsible for it. If you damage it cosmetically, then YOU are responsbile for it and therefore have voided your return policy. Your warranty however is still in tact and can be used through Alpine. |
i say get a small claim. go to website and fill up the form for small claim. bring the papers to provincial court and pay the processing fee. go back to store and talk to the manager. give him the notice so he knows he is being sued. he's got 14 days to response. make sure to ask for money and not a replacement product unless he is willing to make a deal before the court date. i've been there done that so i know what i'm talking about. i did it not for the money! i did it because i know i was right and i wont let them get away with it without a fight. after 4 months of waiting i finally got what i wanted. i win!!!! |
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I guarantee you the Manager refused the refund/exchange because you bought it online from the company, not his store. Any refunds and exchanges that are purchased from other stores, in this case online, hurt that store's sales. Its best to bench test things first before installing. |
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What about the return you ask? Returns for defective products go GENCO or DFO. They go back to the manufacturer at NO cost to the company. Often, stores will make products defective even if they're not when a return comes so that they don't have to suffer the loss. |
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who buys shit from visions? |
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^ This. I agree with you. |
Print this out and take it with you to another store: http://www.visions.ca/Pages/Default.aspx?contentId=5 Does not mention decks anywhere. |
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