Since when is ignorance an excuse?
I read all the posts up till here and it seems as tho this happened more than once.
I have an FB page for my shop. I dont update it but I do check on it periodically. I never set it up an employee did and that employee was charged with updating it and maintaining it but me as the business owner I still checked in on it. Thats the least I can do for my business.

Social Media is such a juggernaut nowadays. Public lynching behind a computer screen. Humans have such a mob mentality. Everyone loves to jump on the hate train in any situation, including this one. I'm almost afraid of it and don't partake in it business wise for the fear that one broken egg could spoil the batch. It's very difficult to recover from something like this. Not defending the current situation at all as it appears that the owner has not conducted himself in a responsible manner, but more expressing my thoughts towards the power that social media has. Even if it gets proven that the business owner was 100% legit, which won't happen, the damage has still been done.

In fairness, with all the fuss of changing to HST and back, it's possible (though probably unlikely) that it was a simple programming error in the POS system, accidentally hitting 5 instead of 6 when entering the setup, and nobody caught it before. Again, unlikely... but then, if they've been intentionally overcharging on the tax for an extended period, it's weird that nobody would have caught that sooner, either.

The owner never thought about setting up a camera or two...?

Shit like this are more common than you think with regards to mishandled money, employees stealing from tills, etc.

Could be a possibility for sure.. but what looked weird to me is on the receipt it showed

Tax1: 0.XX

Every place I've been to shows GST (5%), or back then HST (12%), just something like that rearranged showing the % number.

It seems a little sketch to me... can anybody chime in on this?

Social media or any other forms of internet presence is almost a necessity for any retail related businesses in today's age. It's almost as if a business doesn't have any internet presence, they practically almost don't exist. Sure, a business according to your logic could avoid the pitfalls of social media and the like by avoiding them completely, but good luck competing against your competitors who are more commercially visible than you.


People are forgetting that the internet is just a powerful tool, that's all; primarily because of its globalized community moreso than anonymity. It can/and has elevated even the smallest mom and pop operations if you legitimately provide good service or superior products. I myself personally depend on reviews a lot not only for restaurants but for any products i buy. A handful of bad reviews shouldn't sway viewers if the good reviews outweigh the bad

The reason why this phenomenon is different is because what once just started as a $30 cheat against 1 person became a documented multi %1 tax skim cheat against everybody. And that's why it affects more people than just the original guy that complained. Compound that with the way management and ownership is countering the situation by insisting that they free of error and are not resolving either issue, well, then i can't blame the multitude of displeasures currently being voiced by everyone.


So the lesson here is:
Don't fear the internet. Just don't scam people, period. The people that are putting you in business are the exact same people that will put you out otherwise.
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While I agree with what you are saying it still only takes one pissed off client to get the ball rolling. The loudest voice gets heard. Whether they are right or not sometimes gets lost in the quagmire. When someone has nothing to lose what stops them from defecating all over your business and leave you defending yourself when you shouldn't have to to begin with. The Internet makes this happen very quickly because of it's globalization. I do not discredit how this can work in a businesses favor though.

Perhaps my general faith in humanity is kind of pessimistic. LOL!

Not unusual, all depends on the POS system and how it's programmed. Most of them these days are computer-based and could be easily set up by a user to NOT display a percentage or tax name.

Some also probably come with "generic" settings to just read "Tax" since the name of the tax will be different depending on where it's installed, with the expectation that would be changed to "GST" or whatever is relevant once it's installed. This seems more likely here, in fact, as it would have the options to support multiple taxes (such as "Tax1" for GST, "Tax2" for PST, "Tax3" for Liquor Tax, etc.), and so the default would be showing if it had never been renamed.

Congratulations, Internet Warriors, you've slain another dragon!

http://forums.accuweather.com/upload...1402138005.gif

Did it actually close down or is it just BS? I'm so going to call and find out

Chances are just changed names with a sign that says "Under new Management"

Cause that was a lot cheaper than paying the guy his $30 back. LOL.
That's internet: 1, others: 0

Lol the restaurant is actually closed. It has been for atleast a week.

I walked by the other day and laughed when I saw it was closed at like 11am on a saturday.

It will probably re-open with a new name, no idea if the owners will be the same or not.

Some people have no idea how to run a business lol
it was such a simple solution to this whole issue

but yeah, they probably rebranded, same shit different name.

i forgot about this story. i really hope the person who was scammed was actually stolen from. if not, god damn that would be rough for the restaurant.

eitehr way, shows you the blind power of the internet.