Wow, I honestly though that my experience at BMW Langley was a one-off thing, which is why I didn't really share it with anyone. Did not expect so many people having poor experiences with him. It's funny cuz people actually praised the salesperson, and the dealer, when I asked a similar question two years ago:
http://www.revscene.net/forums/69038...-mainland.html

^Link is a bit outdated, but still has some helpful information that the OP may be able to use

Hey Joshua, not for 1yr or so........waiting for 2013/14 991 c4s pricing to drop a bit more! haha!

Of course... want repeat business from loyal customers :troll:


yeah it got a busy!

Sorry for not having any of us help you yesterday though. Feel free to PM me if you have questions for something specific!

couldn't agree more with you Tofu1413. Most sales guys don't understand when you start making a few bucks and want to buy something more special to reward yourself, it is not just getting the car of your dreams, but the experience of buying the car of your dreams. Since you have allot of repeat customers I am sure you are well versed in providing your customers this positive purchasing experience. :)

To be frank, premium service is basic for a premium dealer. gotta rep the brand yo.

Word really gets around in Vancouver, so a bad rep isnt a great thing.


I did have a few disgruntled customers, but the reasoning were simple: the car constantly gave them headaches or they were being completely unreasonable.

After sales service I try to help out as much as I can, as I completely understand how troublesome sometimes from a customer stand point (I get annoyed by my own car issues too), putting in a few words here and there making things easier for the customer keeps them happy!

People are naturally attracted to what is familiar if its a good experience. I for one would show loyalty to the sales guy/team that made my buying experience enjoyable. Hell I've even paid more money (albeit negligible) to shops that I'd rather support. Its just like being a regular at a restaurant or bar.

need more customers like you.


I have met people that cheap out on $50 and end up driving cross town to do a deal...


then in turn tells me they had a shitty post sale experience when they come back for servicing.

:seriously:

I would suggest Open Road Bmw. Or for that matter any Open Road.
Great Customer service. :)

Seriously the best place for deals is BJ. I deal with Khan (didn't know tofu worked at BJ) and got two new BMWs from him in August. There's no BS and the discounts are deep.

I've decided against leasing ($7500 interest over $30,000 depreciation, almost 25%)... Does anyone know when incentives usually roll around? Dealers claim they only have a profit margin of 8% but I find it hard to believe they would disclose their true margin. With that being said, do you think 8% off MSRP is reasonable at the end of the year?

8% sounds about right. Dealers don't actually have much mark-up on new cars. That's why they charge you so many fees (finance fee, documentation fee) to make up for that.

They usually have more room to negotiate for pre-owned cars. At least that's what I was told.

Depends on what model you are looking for. I see $ off and interest rates incentives on the 3 series and a few other models now.

:seriously: i hope your being sarcastic

depends on the pre owned car as well....

volume stuff/ bread and butter X1 / 3 series / some 4 series... and even X3....

jesus. what mark up. especially the 1 year old or younger units.

certified pre owned? same. dealer pays for the certification... and cuts quite a bit into the gross / mark up.

Hey Post up your pic, so I know who I should grab when I go in again ! I can't ask the front desk ladies like "Hi, I'm here looking for Tofu"

btw, we saw a young fellow staring at us when we left the parking... a fairly young fellow in his 20's I think. Was that you? We were driving a grey MB C class

There's four younger chinese/ asian guys here.... :pokerface:

I think asking for "tofu" would work... as reception already knows now. :megusta:

pic too scary. pm him and ask for contact info instead :p

i'd be like: oh hey... BEEB :troll:

ha... actually, you star in your own sales videos on the BJ website so i guess your cover is blown :lol

EleGiggle "are you tofo?..you all look the same"

looks like tofu might be the next michael ho :troll:

PRINCE OF BMWSSSSSSSSSSSSS :lawl:


YEAH RIGHT.


i dont need commercial on chinese tv dancing around... :lawl: BO MA WONG JEEEE SON.

the funny thing is, his google reviews are very high

https://www.google.ca/#q=bmw+langley...f81cbcd0a464,1

tofu is only selling used I think....

yep.

however, i have someone at new car side that can help out as well.