Computer Tech, Gaming & Electronics THIS SPACE OPEN FOR ADVERTISEMENT. YOU SHOULD BE ADVERTISING HERE!
Silicon Valley.
Tips & tricks, tech support, home theatre, online gaming, reviews, latest news... |
 | 
07-24-2008, 10:11 PM
|
#1 | | Rs has made me the woman i am today!
Join Date: Mar 2002 Location: Vancouver
Posts: 4,443
Thanked 61 Times in 40 Posts
Failed 11 Times in 3 Posts
| Shaw Closest retailer?
So I've been experiencing problems with Shaw for the past month, well, for quite a while.
And I believe it has to do with the Moto Shaw modem.
I say this because the old terayon modem has absolutely no problems whatsoever.
It cannot be due to my router* because no lights are off and I switched from a crappy router to a wrt54gl.
This could be a flakey modem, I don't know.
The Shaw retailer store near Metro got closed down.
Is there another one other than West Cordova downtown?
I also remember the lady said modems have a 5yr warranty, I thought it was free to exchange whenever...
edit: *
__________________ Quote: Originally posted by CKMack
you'll NEVER understand women |
Last edited by way2quik; 07-25-2008 at 12:10 AM.
| 
|  | |
07-24-2008, 10:20 PM
|
#2 | | My homepage has been set to RS
Join Date: Dec 2004 Location: Edmonton, AB
Posts: 2,451
Thanked 186 Times in 80 Posts
Failed 23 Times in 11 Posts
|
There is one in North Vancouver. I think it's on pemberton ave.
__________________ Quote: Originally posted by CRS
I would make a comment in regards to your intelligence but I don't think that you would appreciate the full mockery of that comment.
In other words..
I would love to insult you but you wouldn't understand. | | |
| | |
07-24-2008, 11:11 PM
|
#3 | | HELP ME PLS!!!
Join Date: Nov 2005 Location: vancouver
Posts: 5,995
Thanked 1,382 Times in 480 Posts
Failed 51 Times in 26 Posts
|
call the tech line and complain
they will send someone over to help you...instead of you driving to them
| |
| | |
07-25-2008, 12:22 PM
|
#4 | | I subscribe to Revscene
Join Date: Mar 2002 Location: Vancouver
Posts: 1,962
Thanked 12 Times in 2 Posts
Failed 0 Times in 0 Posts
|
I think you have to call the tech line and complain first, otherwise they will not exchange it for you. Well, at least that was what I did. 
__________________
You are not afraid of dying in a crash,
but you are afraid of speed bumps
and parking lot on-ramps
| |
| | |
07-25-2008, 11:12 PM
|
#5 | | HELP ME PLS!!!
Join Date: Nov 2005 Location: vancouver
Posts: 5,995
Thanked 1,382 Times in 480 Posts
Failed 51 Times in 26 Posts
|
always complain and try to get something out of it for free lol
| |
| | |
08-30-2009, 11:29 PM
|
#6 | | No Duplicate Accounts Allowed
Join Date: Apr 2007 Location: BC
Posts: 818
Thanked 70 Times in 28 Posts
Failed 326 Times in 41 Posts
|
ive cancelled with them, where do i go to return modem/stuff from SHAW??
on the shaw site, i only see authorized retailer (bb, fs, etc), not actual shaw office locations
where is it?
| |
| | |
08-31-2009, 04:34 AM
|
#7 | | To me, there is the Internet and there is RS
Join Date: Apr 2007 Location: Okanagan
Posts: 17,300
Thanked 10,079 Times in 4,392 Posts
Failed 435 Times in 233 Posts
|
we just showed up one day cause ours was messed up, told them we wanted a new one and the girl just took it and handed us a new one, didn't even ask our account name or anything. this was a few years ago tho.
__________________ 1991 Toyota Celica GTFour RC // 2007 Toyota Rav4 V6 // 2000 Jeep Grand Cherokee
1992 Toyota Celica GT-S ["sold"] \\ 2007 Jeep Grand Cherokee CRD [sold] \\ 2000 Jeep Cherokee [sold] \\ 1997 Honda Prelude [sold] \\ 1992 Jeep YJ [sold/crashed] \\ 1987 Mazda RX-7 [sold] \\ 1987 Toyota Celica GT-S [crushed] Quote:
Originally Posted by maksimizer  half those dudes are hotter than ,my GF. | Quote:
Originally Posted by RevYouUp reading this thread is like waiting for goku to charge up a spirit bomb in dragon ball z | Quote:
Originally Posted by Good_KarMa OH thank god. I thought u had sex with my wife. :cry: | | |
| | |
08-31-2009, 10:08 AM
|
#8 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jan 2004 Location: Van/Bur
Posts: 5,031
Thanked 1,563 Times in 515 Posts
Failed 60 Times in 33 Posts
|
There is no point in contacting tech support.. Just go to the store and ask to replace with a newer model... They will only ask for information before giving you a new one.... Ive had customers that have had internet problems that lead to the old model modems and we just tell them to go to shaw and exchange no problems.. Since shaw has been expanding and changing. Ive noticed that alot of the older modems sometimes dont work to their full potential and need to get replaced.... Shaw doesnt metion this becuase it costs them money to exchange the modem.. But you are free to any time./.
__________________
Cash Rules Everything Around Me!
Current:
2006 Honda Fourtrax Rancher 400cc ATV (Offroad trails + Winter Snow Plow)
1995 Toyota Tacoma (Toy Hauler)
2003 Honda Civic SIR (Daily Beater)
2018 KTM 390 Duke (Gas Saver)
2017 Subaru WRX Sport-Tech + STI 6MT (Weekend Track)
2022 Yamaha MT09(Faster Gas Saver)
Past:
2014 Honda Grom
1971 MG MGB Tourer
Kayo MR125 Race Bike
2001 Honda Odyssey
2009 Toyota Corolla CE
2007 Honda Ruckus
2007 Husqvarna SM610 SuperMoto
2001 Honda S2000
| |
| | |
08-31-2009, 04:27 PM
|
#9 | | RS controls my life!
Join Date: Jul 2005
Posts: 759
Thanked 780 Times in 194 Posts
Failed 11 Times in 5 Posts
| Quote:
Originally Posted by way2quik So I've been experiencing problems with Shaw for the past month, well, for quite a while.
And I believe it has to do with the Moto Shaw modem.
I say this because the old terayon modem has absolutely no problems whatsoever.
It cannot be due to my router* because no lights are off and I switched from a crappy router to a wrt54gl.
This could be a flakey modem, I don't know.
The Shaw retailer store near Metro got closed down.
Is there another one other than West Cordova downtown?
I also remember the lady said modems have a 5yr warranty, I thought it was free to exchange whenever... | if you're using the motorola modem, then it's best to just contact technical support to have them run a few tests. if it doesn't work out, they'll book a technician to come out and inspect the modem itself
if you bring it into retail without contacting technical support first, they may not swap the modem Quote:
Originally Posted by simsimi1004 ive cancelled with them, where do i go to return modem/stuff from SHAW??
on the shaw site, i only see authorized retailer (bb, fs, etc), not actual shaw office locations
where is it? | there's only 3 locations in the lower mainland
vancouver (1067 west cordova street), north vancouver and surrey (10445 138th street) Quote:
Originally Posted by Dragon-88 There is no point in contacting tech support.. Just go to the store and ask to replace with a newer model... They will only ask for information before giving you a new one.... Ive had customers that have had internet problems that lead to the old model modems and we just tell them to go to shaw and exchange no problems.. Since shaw has been expanding and changing. Ive noticed that alot of the older modems sometimes dont work to their full potential and need to get replaced.... Shaw doesnt metion this becuase it costs them money to exchange the modem.. But you are free to any time./. | i believe way2quik is already using a motorola modem
| |
| | |
08-31-2009, 04:36 PM
|
#10 | | My homepage has been set to RS
Join Date: Jun 2003 Location: Surrey
Posts: 2,181
Thanked 174 Times in 69 Posts
Failed 6 Times in 4 Posts
|
I had an issue with my Shaw modem and went to the Surrey location and they just gave me a new one. Tech support told me to do all sorts of shit, total waste of my time.
__________________
Preemo
--
| |
| | |
09-01-2009, 11:24 AM
|
#11 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jan 2004 Location: Van/Bur
Posts: 5,031
Thanked 1,563 Times in 515 Posts
Failed 60 Times in 33 Posts
| Quote:
Originally Posted by MikeyStyle if you're using the motorola modem, then it's best to just contact technical support to have them run a few tests. if it doesn't work out, they'll book a technician to come out and inspect the modem itself
if you bring it into retail without contacting technical support first, they may not swap the modem
there's only 3 locations in the lower mainland
vancouver (1067 west cordova street), north vancouver and surrey (10445 138th street)
i believe way2quik is already using a motorola modem | Well techincally they are all motorola modems, but diffrent versions and firmware.. He just needs to get the newer ones...
__________________
Cash Rules Everything Around Me!
Current:
2006 Honda Fourtrax Rancher 400cc ATV (Offroad trails + Winter Snow Plow)
1995 Toyota Tacoma (Toy Hauler)
2003 Honda Civic SIR (Daily Beater)
2018 KTM 390 Duke (Gas Saver)
2017 Subaru WRX Sport-Tech + STI 6MT (Weekend Track)
2022 Yamaha MT09(Faster Gas Saver)
Past:
2014 Honda Grom
1971 MG MGB Tourer
Kayo MR125 Race Bike
2001 Honda Odyssey
2009 Toyota Corolla CE
2007 Honda Ruckus
2007 Husqvarna SM610 SuperMoto
2001 Honda S2000
| |
| | |
09-01-2009, 11:25 AM
|
#12 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jan 2004 Location: Van/Bur
Posts: 5,031
Thanked 1,563 Times in 515 Posts
Failed 60 Times in 33 Posts
|
Here is a post from my Tier 2 tech..
" OLD SHAW CABLE MODEMS – We have discovered that Shaw has upgraded their Internet cable infrastructure over the last 12 months or so. We have also discovered that their older modems (approx one to two years or older) do not realize the performance gains and in some cases customers have experienced poorer performance. We have seen performance improvements of up to 5-10 times after installing a new modem. Needless to say, Shaw are not being proactive about this as this costs them on modem replacement units. In each of our customer examples Shaw replaced their older modem with a new one at no charge through a Shaw store. Let us know if you have any questions."
__________________
Cash Rules Everything Around Me!
Current:
2006 Honda Fourtrax Rancher 400cc ATV (Offroad trails + Winter Snow Plow)
1995 Toyota Tacoma (Toy Hauler)
2003 Honda Civic SIR (Daily Beater)
2018 KTM 390 Duke (Gas Saver)
2017 Subaru WRX Sport-Tech + STI 6MT (Weekend Track)
2022 Yamaha MT09(Faster Gas Saver)
Past:
2014 Honda Grom
1971 MG MGB Tourer
Kayo MR125 Race Bike
2001 Honda Odyssey
2009 Toyota Corolla CE
2007 Honda Ruckus
2007 Husqvarna SM610 SuperMoto
2001 Honda S2000
| |
| | |
09-01-2009, 04:42 PM
|
#13 | | RS controls my life!
Join Date: Jul 2005
Posts: 759
Thanked 780 Times in 194 Posts
Failed 11 Times in 5 Posts
|
shaw is trying to switch everyone from a terayon modem to a motorola modem, but if you already have a motorola modem, then there's no need to switch unless the modem itself is defective
did you get an e-mail about it or was it posted in the forum for shaw?
| |
| | |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | |
All times are GMT -8. The time now is 04:07 AM.
|
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
The banners on the left side and below do not show for registered users!
