mingookwon
05-14-2009, 09:03 AM
I recently had issues at Kia Richmond regarding getting my deposit back from the dealership. I am just wondering if any of you had a simliar case, I am trying to make a story of it through a local newspaper. so that others don't suffer the same mistake that I've made.
if you are interested in getting your story out
you can write me at mingookwon@hotmail.com or call me at 604.619.3819
Thanks.
Full story
We have walked into Kia Richmond on Mar 18, 2009 to lease a Kia Soul. After having our vehicle appraised for trade in, we didn’t like our appraisal value and decided to make cash down on the lease. After the vehicle that we wanted was figured out, we were led to their Finance manager, Lenore Stratton. She quoted us on the price of the vehicle for the lease. After reviewing the numbers, we were about to leave thinking it was a bit too high for us to purchase. As we were planning to leave, Dion Allen, the service manager, pulled us aside and asked us what price would make us drive out the car. He told us to give him some time to work on the deal, and came back with a number that we were happy with and we made a deposit of $1000 on that day.
We get a call couple of days later from Lenore telling us that the lease can’t be approved under the company name, and would have to be co-signed. We first had my associate Injae Chang co-sign the lease and it was turned down, then I co-signed for the lease and was turned down again. However, she told us that we would be approved for financing for around $320/month, which was $40 dollars higher than the monthly lease payment with taxes included. Being confused, we went down to the dealership to get the deposit refunded, and Dion Allen pulled us off to the side again and asked to give him a couple of more days. We weren’t feeling very secure at this moment. Before anything more could be said, Dion drove off the lot.
The next day Mar 28, 2009, we didn’t want to continue the business relationship with Kia Richmond and wanted to get deposit refunded. I called and left message twice and never got a phone call back as he was busy helping another customer. On Sunday Mar 29, 2009, I finally get through to the finance manager Lenore, and she tells me that the deposit will be refunded within 10 business days. I get a call from Max a short while later, asking why I don’t want the vehicle. I told him I do not want the vehicle because I don’t feel comfortable with the whole business practice. He told me that he will check back with his service manager Dion and call me back, which he never did.
On Monday Mar 30, 2009, I called back to confirm the return of the deposit. Dion, the service manager, tells me that the deposit can’t be refunded because of the extra work he put in to bring the car over to his dealership and I get the same message from Max, the manager. However, we never special ordered our vehicle, as the vehicle we wanted was a black 2009 Kia Soul 4u.
if you are interested in getting your story out
you can write me at mingookwon@hotmail.com or call me at 604.619.3819
Thanks.
Full story
We have walked into Kia Richmond on Mar 18, 2009 to lease a Kia Soul. After having our vehicle appraised for trade in, we didn’t like our appraisal value and decided to make cash down on the lease. After the vehicle that we wanted was figured out, we were led to their Finance manager, Lenore Stratton. She quoted us on the price of the vehicle for the lease. After reviewing the numbers, we were about to leave thinking it was a bit too high for us to purchase. As we were planning to leave, Dion Allen, the service manager, pulled us aside and asked us what price would make us drive out the car. He told us to give him some time to work on the deal, and came back with a number that we were happy with and we made a deposit of $1000 on that day.
We get a call couple of days later from Lenore telling us that the lease can’t be approved under the company name, and would have to be co-signed. We first had my associate Injae Chang co-sign the lease and it was turned down, then I co-signed for the lease and was turned down again. However, she told us that we would be approved for financing for around $320/month, which was $40 dollars higher than the monthly lease payment with taxes included. Being confused, we went down to the dealership to get the deposit refunded, and Dion Allen pulled us off to the side again and asked to give him a couple of more days. We weren’t feeling very secure at this moment. Before anything more could be said, Dion drove off the lot.
The next day Mar 28, 2009, we didn’t want to continue the business relationship with Kia Richmond and wanted to get deposit refunded. I called and left message twice and never got a phone call back as he was busy helping another customer. On Sunday Mar 29, 2009, I finally get through to the finance manager Lenore, and she tells me that the deposit will be refunded within 10 business days. I get a call from Max a short while later, asking why I don’t want the vehicle. I told him I do not want the vehicle because I don’t feel comfortable with the whole business practice. He told me that he will check back with his service manager Dion and call me back, which he never did.
On Monday Mar 30, 2009, I called back to confirm the return of the deposit. Dion, the service manager, tells me that the deposit can’t be refunded because of the extra work he put in to bring the car over to his dealership and I get the same message from Max, the manager. However, we never special ordered our vehicle, as the vehicle we wanted was a black 2009 Kia Soul 4u.