[fobulaus]

For those who don't know:
When you buy extended warranty from Visions, IF you do not have to use the service to get anything fixed, you get your money back in the form of an in-store credit...

Isn't this too good to be true?? The whole point of warranty is to get it "in case" anything happens, but now it seems like I only buy it if I need it, otherwise it's free..... :confused:

[R-kOO]

i bought a tv from visions like 1 yr ago or so?? i bought the warranty too

1 more yr to go !...and i get it back if my tv doesnt explode...

and use that to buy another tv altho its only around 250 bucks or so

[Presto]

I don't believe you get your money back. You get what you paid for the warranty in store credit. I can speculate why they would do that. It encourages people to purchase the extended warranty. Even if the customer doesn't have to use it, they win in 2 ways: Customer comes back to buy something because they have store credit, and they have the opportunity to sell the customer more stuff. The other way is if the customer doesn't use the warranty, he just might forget about it, and not even take the store credit. There's the opportunity for profit at both ends.

[wahyinghung]

We got their extended warranty when we purchased our Sony LCD TV and 1.5 yrs left till I get my money back in the form of gift certs....... *touches wood *

[fobulaus]

I don't believe you get your money back. You get what you paid for the warranty in store credit.

Oh yeah that's what I meant... That to me seems to good to be true..

[fobulaus]

Even if the customer doesn't have to use it, they win in 2 ways: Customer comes back to buy something because they have store credit, and they have the opportunity to sell the customer more stuff. The other way is if the customer doesn't use the warranty, he just might forget about it, and not even take the store credit. There's the opportunity for profit at both ends.

You forgot the 3rd case: TV breaks and there are some expensive repair costs...

[quasi]

I'm willing to bet that more people then not don't redeem the credit after not using the warranty. They'll either forget about it or lose their reciept. It's like there price match they say it takes 2-4 weeks to recieve a credit in the mail. I used it when I bought a bunch of shit when I bought my place it took me about 5 emails, 2 phone calls and almost 8 months before I recieved my credit.

[Presto]

You forgot the 3rd case: TV breaks and there are some expensive repair costs...

Yes, the TV breaking would be a win for Visions too. Doesn't really matter if it's expensive or not, since Visions probably isn't the one footing the repair bill.

[benwang]

i m one victim of visions extend warranty few years ago.
the saleman said i will get my money back if i dont use my warranty.
but i received a letter saying i get my store credit instead of money plus i will have to spend certain amount (at least $600) so i can use my credit.
i will never buy extend warranty at vision again

[fobulaus]

i will have to spend certain amount (at least $600) so i can use my credit.

Ok thats the scam I was looking for... that's ridiculous if you have to spend $600 to use a $30 instore credit..

How much was your warranty?

[Shun Izaki]

It's not all that dumb, in the end they still get the money

[nipples]

but BB and FS dont even give that option of credit back if you dont use it. so it seems like a pretty good idea. but visions is way too hectic for my liking.

[scheng924]

visions is scary.. i don't know why...

[Eclypz]

i m one victim of visions extend warranty few years ago.
the saleman said i will get my money back if i dont use my warranty.
but i received a letter saying i get my store credit instead of money plus i will have to spend certain amount (at least $600) so i can use my credit.
i will never buy extend warranty at vision again

you sure it was a $600 min. purchase?
I got my credit letter last year, and there is no way i had to spend $600 to get the credit...

If i recall correctly, i spent about $400 for a $250 credit.

PS: Don't ever go to the Visions on Marine....the store manager there is a douche...

[illicitstylz]

PS: Don't ever go to the Visions on Marine....the store manager there is a douche...

agreed.

me and a friend looked in their car audio department for wiring, asked about pricing and recommendation, said we'd come back after we decide if it's what we're looking for.

as we're leaving, the manager ( was never in our conversation with the car audio department sales ) approaches us right before the exit and says " so what, you're not going to buy anything? " with his arms stretched out.

never again.

[tacobell]

i previously worked at both Visions and Futureshop. With the Visions warranty, if there is no claim required, you will get your warranty money back in terms of a store credit. I can't recall exactly, but i think you can use the credit towards purchase of $250 and above. You have to mail it in, wait for a store credit to be mailed back, etc, etc, the process can take many weeks to complete.

Also a big note, if you need to file a claim during the warranty period, Visions will allow for one time repair only, once you use the claim, the rest of the warranty is voided. For example, if you buy a tv with the 3 year warranty plan, bring the tv in for repairs in the first year, you no longer have a remaning two years. This really sucks if you need to repair something like a remote, if they fix the remote, there goes your warranty.

If your buying things like flat panel tv, speakers, notebook computers, camera, I would definitely suggest you consider buying the warranty, but for other things, if something were to break, most often it's cheaper just to buy a new one.

Forgot to add, Visions is Canadian owned and operated so supporting local business is a plus, but reality is there's so much competition with the big box retailers and online store fronts that I don't see a small retail outlet like this surviving much longer. Take that into consideration if purchasing long term warranty plans, if the company goes under, chances are, there's no recourse for your warranty as well. FYI, i don't work for futureshop any longer so this is a total unbias view.

[turbomelon]

I remember reading on the visions extended warranty that in order to get your 250 back you have to spend over 400 dollars at visions. Which means you have to pay another 150 to "get that 250 back".

[ImportPsycho]

reality is there's so much competition with the big box retailers and online store fronts that I don't see a small retail outlet like this surviving much longer. Take that into consideration if purchasing long term warranty plans, if the company goes under, chances are, there's no recourse for your warranty as well.

+1
i'm suprised visions is still kicking around when even A&B sound went poop

[valent|n0]

agreed.

me and a friend looked in their car audio department for wiring, asked about pricing and recommendation, said we'd come back after we decide if it's what we're looking for.

as we're leaving, the manager ( was never in our conversation with the car audio department sales ) approaches us right before the exit and says " so what, you're not going to buy anything? " with his arms stretched out.

never again.


PS: Don't ever go to the Visions on Marine....the store manager there is a douche...


I third this . Vissions on marine the Car Audio guys is a total dick head, rude , and in your face A** H8le , bast*rd
I was there questioning for install warranty and he told me rudely that I was in the wrong place, the repair is on another street. but they way he spoke to me was really rude, promise myself never to go back to vissions Unless they have the $1 DVD player sale

[fobulaus]

Also a big note, if you need to file a claim during the warranty period, Visions will allow for one time repair only, once you use the claim, the rest of the warranty is voided. For example, if you buy a tv with the 3 year warranty plan, bring the tv in for repairs in the first year, you no longer have a remaning two years. This really sucks if you need to repair something like a remote, if they fix the remote, there goes your warranty.


What? You serious?? I can only use the warranty once? What happens if I make a claim during the 1st year when the factory warranty is still in effect?

[Supafly]

I third this . Vissions on marine the Car Audio guys is a total dick head, rude , and in your face A** H8le , bast*rd
I was there questioning for install warranty and he told me rudely that I was in the wrong place, the repair is on another street. but they way he spoke to me was really rude, promise myself never to go back to vissions Unless they have the $1 DVD player sale

just to clarify...is he the older asian fellow?......

[Jsunu]

just to clarify...is he the older asian fellow?......

I had run ins with this guy, was super pushy at the TV section trying to steal comission from another guy, WTF his supposed to be in car audio only!

Also I get a lot of "do you need any help with anything" just as we are walking out the door. Feels like im buying from a shady place whenever I go there.

[racerman88]

it is a good deal, my buddy bought an alarm for his other car with the credit he got back

[dru]

I think it's a pretty good deal. FF and BB always push for PSP and extended warranties and for some products it makes sense to buy them. Visions is just offering an incentive to buy it now because you can use it as credit if you don't use your warranty.

I'm not sure about spending a certain amount before actually getting the warranty credit, but I wouldn't be surprised. In the end, I think think you're gonna get a deal. To get $250 off if I need to spend $150 heck I'll do it. If this is the case, I think they should inform the customer though and not just make it seem that they get cash back with no strings attached.

[SolidPenguin]

But the thing with FS and BB service plans is that you can use it as much as you want during that time period. Visions is only once. which blows hard.

[ChaKo]

i bought a tv at the visions on marine with this warranty and they ended up trying to slip me the demo model. i opened the box to find a used tv with fingerprints all over it and the stickers they keep on it for display. i ended up returning the tv, but the incident inspired me to do a search on visions customer service and found a thread where some people were complaining they weren't able to redeem their warranty credit unless they bought something over a certain amount at regular price. in the end, one of the guys couldn't buy a 2000 dollar tv because, like all their tv's, it was marked down from its originally insane price. that was a while ago though and by the looks of the replies in this thread, i guess they change their policy.

[winks]

i bought a tv from there 5 years ago with extended warranty. bought another tv few months ago and used the $300 extended warranty credit on the tv that was on sale (at cost price as it was clearance) for $1500. i would defintely buy extended warranty from them again. not sure about 1 time warranty claim though

[heleu]

They are using your warranty money to finance their store. It's basically using you as accounts payable or a bank, except you don't collect interest.

Sneaky (or smart?!) way to do it. Plus, 90% of the people don't collect the warranty money, and they still make a profit when you buy your next item. It's winwinwin for them.

[hotjoint]

They are using your warranty money to finance their store. It's basically using you as accounts payable or a bank, except you don't collect interest.

Sneaky (or smart?!) way to do it. Plus, 90% of the people don't collect the warranty money, and they still make a profit when you buy your next item. It's winwinwin for them.

:werd:

[SHIFT_drift]

Also a big note, if you need to file a claim during the warranty period, Visions will allow for one time repair only, once you use the claim, the rest of the warranty is voided. For example, if you buy a tv with the 3 year warranty plan, bring the tv in for repairs in the first year, you no longer have a remaning two years. This really sucks if you need to repair something like a remote, if they fix the remote, there goes your warranty.


Not true anymore. They will repair it as many times as it takes within the warranty period. Also if it goes in 3 or more times you will get a replacement item. As for the money back, true it is in store credit and there is a minimum purchase amount, but thats still better than anywhere else where you will never even have the chance to get your money back. When you make your purchase all of the info is on your receipt...

[valent|n0]

just to clarify...is he the older asian fellow?......

No , He has Dark Skin, Skinny, he is an older guy .. tall

[Lord JKL]

anyone knows when does the vision electronic in port coquitlam opens up?

pass by it everyday, building looks to be fully build from the outside...

[SHIFT_drift]

anyone knows when does the vision electronic in port coquitlam opens up?

pass by it everyday, building looks to be fully build from the outside...

It's open right now. Official Grand opening is on the 13th i think.

[fobulaus]

I still think this warranty is quite legit, compared to the warranty FS/BB has which offers NOTHING in return... my only fear would be Visions not sticking around for the next 3-4 yrs