[ilvtofu]

On their website it says the first thing you see is "We realize that it's the "fear of the unknown" that keeps some people from purchasing a Pre-owned vehicle."

I didn't have that fear when I purchased my car a month and a half ago, but now I think maybe I should've had it.

All over the website you see stuff about "100% satisfaction"

http://morreyauto.com/nissan-coquitlam/about_us.php

^if you scroll to the bottom of that page, It says minimum 5 month/ 5000km powertrain warranty. and that they come with a 150 point mechanical inspection and ar FULLY RECONDITIONED

My car has less than 2000km from the day I bought it, and it has
-Rusted through exhaust
-1 broken rear shock
-Broken hood struts
-broken 3rd gear synchro
-and probably some others that I haven't found yet

And within the first couple of days I brought it to get a wheel alignment that it desperately needed, This shouldn't be my responsibility especially when the car has barely been driven.

What can I do to get reimbursement/repairs for my car from the dealership?
Can I take legal action?
What's covered under warranty?
Anyone know someone who has connections with morrey nissan?

Please no stupid joke answers

Thanks in advance

[ilvtofu]

seems like pre-owned = pwnd in my case... Thanks Morrey Nissan, maybe RS can help!

[!Yaminashi]

I dont think powertrain warranty will cover any of that, except maybe the 3rd gear synchro
They could just turn around to you and say all of that happened AFTER you bought it

What did you buy?

[sonick]

Go to the media, Global News or something usually air consumer protection stories, check their site for the reporter/contact.

[Rich Sandor]

What did you buy? (make/model/year/mileage?)

Have you been talking to your salesperson and the manager about your problems?

That should be your FIRST course of action.

[!Yaminashi]

What did you buy? (make/model/year/mileage?)

Have you been talking to your salesperson and the manager about your problems?

That should be your FIRST course of action.

I agree, legal action should be your last resort

[spoonek4]

Let us know if there's any update.

[Rich Sandor]

I mean, If I sell a car to someone and he's unhappy, I want him to come tell me ASAP so I can do something about it.

That way he'll maybe buy another car from me or send his friends to buy a car from me.

Last thing I want is for a customer to have bad thoughts when they see my name.

[jing]

"Plus, all qualifying vehicles come with a minimum 5 month / 5,000km powertrain warranty. "

That's IF your car qualifies.

[!Yaminashi]

"Plus, all qualifying vehicles come with a minimum 5 month / 5,000km powertrain warranty. "

That's IF your car qualifies.

I dont see why it wouldnt qualify if it was bought from their dealership

[CivicTypeRice]

Well, how old is your car?

[quasi]

I don't get it, all those things you listed aren't powertrain related except the transmission issue. If you had a mechanical inspection done by a 3rd party which I'm sure you did because not doing so would be idiotic they should have found broken shock, hood strut and rusted exhaust. Caveat emptor, buyer beware.

You're buying a used car not a new one and probably don't have a leg to stand on legally.

[skyxx]

I don't think powertrain includes Suspension :/

[DC5-S]

NEVER trust a dealership.. they are crooks.. they are only looking to make money.. i know someone who was sold a car with a cracked block

[BEEB]

I personally have experience how a dealership "recondition" their pre-owned cars. Recondition in their book means - outdoor spray paint the bumper if it's scratched, interior carpet spray paint if the carpet is stained, armorall all tires, and check if any missing exterior or interior trim pieces, etc.

Dealers won't get you new shocks, no new parts, no new exhaust if it's not broken before you sign the papers. Once you sign the papers, it's your responsbility. I've very negative experience with the dealership used car lot, so it would be better to buy private and save that 6% tax.

[Rich Sandor]

NEVER trust a dealership.. they are crooks.. they are only looking to make money.. i know someone who was sold a car with a cracked block

Depends on the dealership. Yes, it's a business and it's there to make money. However there are good businesses and there are bad businesses.

Believe it or not there are dealerships with managers and salespeople that actually are honest.

[ilvtofu]

The car is the one in my DP, as you can see it looks great on the outside, new fresh paint and everything, maybe it was the impulse of such a nice looking car that led to the purchase, The car just reached 155,000km today and it's an 88 N/A 300zx
I've driven it for less than 2000km since it left the dealership,

The question really is, since they performed inspections on the car, and "RECONDITIONED" it shouldn't all the problems with the car be fixed?

I still don't know how I didn't notice the exhaust, maybe because it sounded pretty nice with the hole LOL, you don't even need to be a mechanic to see the rust! 3 or 4 weeks ago one of the tips fell off too...

Is there something I can do with BBB by the way?

I still feel royally pwnd by this dealership for paying so much for this car, It's an eye catcher thats for sure, but I could've probably bought one without the new paint for 2-3k

Also The car has a rebuilt engine that has warranty on it till october or so, But i think that warranty only covers engine components that were rebuilt/replaced.

Also I have e-mailed the stealership twice and haven't been e-mailed back.

[!Yaminashi]

What exactly are dealerships' definitions of "reconditioned?"
Is it just so it runs fine with no problems, or to bring it back as close to "new" as possible?

Why not call the dealership, or better yet go in and speak with the sales manager?
That would be alot more effective than emailing and posting here

Speak with someone there FIRST, THEN decide what you want to do

[ilvtofu]

I'm currently filing a complaint online with the BBB, seems like it'll be more effective, because the car was purchased under my dad's name, I don't think the dealership is taking me seriously, but on BBB i'm stating that i'm filing this for my dad.

[!Yaminashi]

So why not get your dad to go down there with you? If they dont take you seriously, they sure as hell will take your dad seriously

[Rich Sandor]

#1 reconditioned doesn't mean fuck all. It's a very vague term that means they cleaned up the car. It does not mean you are getting a "new" car.

You bought a 21 year old car. It WILL have issues.

Welcome to reality.

Sorry in advance if the truth hurts.

[GordonTse]

the dealership i work at, we have BCAA as a 3rd party inspect all cars after the techs have saftey'd them. so you know our cars are legit.

[Dentz]

You bought a 21 year old car. It WILL have issues.


From one 300ZX owner to another, that right there is the biggest factor to what's wrong with your car. Did you expect it to be perfect?



Honestly, lets run down the list:
-Hood struts (no, really? Go to lordco, or whatever and buy a new set for $30)
-Blown shock (go to ukranian tire, and get a shitty replacement one, OR upgrade)
-Rusted Exhaust (Again, the car is probably on it's original, 21 year old exhaust - time to upgrade (which will be cheaper then OEM)
-Syncho (this is the only "serious" thing, which should be covered under your warranty)

[ilvtofu]

I wasn't planning to actually complain, but then I see no harm done,

It's my fault I didn't notice the exhaust rusted through cause I'm sure it'd been like that for a while,
At the time the hood struts worked but those are pretty cheap and aren't a big deal.

All the problems are minor, 3rd gear doesn't grind unless its going pretty fast, not city speeds.

As far as the shock goes, I don't really notice that problem, but my brother who is a mechanic says one of the rears is busted. I'll trust him on that but it's really not a big deal. Maybe I'll get a tokico kit or something.

^after 21 years you'd hope that none of the shocks have ever been changed,
and considering it has a rebuilt engine that they did and has less than 5000km on it, you'd expect the engine/drivetrain should be pretty good.

Thanks though, I'll get that syncro fixed since a powertrain warranty should cover a syncro. It's they're fault for not inspecting it well enough, I'll try to squeeze this out of 'em,

I've been shopping around for exhausts from crappy tire to overseas auto, I was just gonna buy a nice aftermarket one neways,

[Ikkaku]

^ btw are you felix's bro? lol

[Dentz]

I wasn't planning to actually complain, but then I see no harm done,

It's my fault I didn't notice the exhaust rusted through cause I'm sure it'd been like that for a while,
At the time the hood struts worked but those are pretty cheap and aren't a big deal.

All the problems are minor, 3rd gear doesn't grind unless its going pretty fast, not city speeds.

As far as the shock goes, I don't really notice that problem, but my brother who is a mechanic says one of the rears is busted. I'll trust him on that but it's really not a big deal. Maybe I'll get a tokico kit or something.

^after 21 years you'd hope that none of the shocks have ever been changed,
and considering it has a rebuilt engine that they did and has less than 5000km on it, you'd expect the engine/drivetrain should be pretty good.

Thanks though, I'll get that syncro fixed since a powertrain warranty should cover a syncro. It's they're fault for not inspecting it well enough, I'll try to squeeze this out of 'em,

I've been shopping around for exhausts from crappy tire to overseas auto, I was just gonna buy a nice aftermarket one neways,


Here, I've never bought anything off of the Z store, as I've got a Z32 (we have specialty stores), but check these out:

http://www.thezstore.com/page/TZS/PROD/PEC26/15-6314

http://www.thezstore.com/page/TZS/PROD/PSDC02C/23-3989

[ilvtofu]

^oo thats a nice cat back, 285 ain't bad either

Thanks for the site I never came across it on google before,

[ilvtofu]

Aww they're sold out of turbos, but 1000 can't afford it neways...

dang tokico
Springs = $260
Struts = $280
Maybe should stick with crappy tire...

[Adsdeman]

Not all dealerships are bad. Some have excellent service, just be aware that u gonna have to pay for it.

[!Yaminashi]

Tokico struts = good stuff

[ilvtofu]

a part of me secretly wants to get window louvers on my car, but another part of me knows that RS will flame me for it...

[ilvtofu]

damn the Z store would be heaven if I had the 240 that I so desperately want :(

[thumper]

a part of me secretly wants to get window louvers on my car, but another part of me knows that RS will flame me for it...

window louvers = early old-skool rice? :haha:

(up there with tailight striping and double-bladed wipers with wings ;) )

[ilvtofu]

window louvers would look nice if my car was black I don't know about white though,
Taillight striping? is that sort of like what Z32's have?

[orange7]

you need to get a loud exhaust for that car.

[ilvtofu]

Already has a loud exhaust, actually sounds pretty good, but it's only cos it's rusted through maybe I'll record it someday

[Ikkaku]

damn i should've taken a better look at the car last time I was over :p

[Dentz]

Already has a loud exhaust, actually sounds pretty good, but it's only cos it's rusted through maybe I'll record it someday

My buddy had a Shiro with an aftermarket exhaust, it sounded phenomenal. Get an aftermarket cat-back.

[Shun Izaki]

Morrey does suck... having been there at one point in my life...

too much internal conflict as well.

They usually take the nice cars out, rip them around, and have their way with them before selling as well :)

good luck on the car, but honestly, that old, and you expect everything to be 100%?

[tofu1413]

biggest issue is indeed the syncro.. they'd just swap your tranny for a used one from wrecker...


but yep, its a 21yr old car. what'd u expect? i'd been through much much worse.... T_T

[some_punk]

^^ hehe i guess you could call it preOWNED

But yeah I actually still like the car and never hated the dealership, but maybe If I can squeeze something of them it's a win for me. But I'm not taking this too seriously neways, The 3rd gear syncro I don't really mind, I'm not planning to race this car and it's fine for city driving

LOL Ikkaku we have to swap the engine out of your dad's jeep into this thing that things bulletproof!

[ilvtofu]

^Woops I totally didn't realize my bro was logged in...

^^ hehe i guess you could call it preOWNED

But yeah I actually still like the car and never hated the dealership, but maybe If I can squeeze something of them it's a win for me. But I'm not taking this too seriously neways, The 3rd gear syncro I don't really mind, I'm not planning to race this car and it's fine for city driving

LOL Ikkaku we have to swap the engine out of your dad's jeep into this thing that things bulletproof!

Now I can't not admit it... Thanks for putting me on the spot ikkaku!

[jing]

You probably bought a vehicle that was just going to be sold off to wholesale. Wholesale vehicles are sold AS IS, and so you're SOL.

[tofu1413]

too bad you didnt pick up that shiro that was on craigslist a month ago... now that was an awesome Z31.

[ilvtofu]

I saw that shiro but it had over 300,000 kms i think,
but it was only around $2000 too, shoulda gone wif that :(

[Ikkaku]

lol sorry man!

the jeep... engine may be bullet proof but the body isn't LOL .. you should see the thing... the door is falling off its hinges :lol

[spoonek4]

I wasn't planning to actually complain, but then I see no harm done,

It's my fault I didn't notice the exhaust rusted through cause I'm sure it'd been like that for a while,
At the time the hood struts worked but those are pretty cheap and aren't a big deal.

All the problems are minor, 3rd gear doesn't grind unless its going pretty fast, not city speeds.

^after 21 years you'd hope that none of the shocks have ever been changed,
and considering it has a rebuilt engine that they did and has less than 5000km on it, you'd expect the engine/drivetrain should be pretty good.


Hmm so did u actually talk to the salesperson/sales manager of the Morry Nissan Coquitlam before or after u filed the complain to BBB?

Technicians at most dealerships will usually do a short road test on the vehicles that they do safety inspections on. Mostly drive around the block & will hardly take those cars up to a highway speed. It's just not so cool to see a technician book it down the highway with a dealer plate on. That's probably why they didn't feel the 3rd gear problem during a road test?

When u buy a car, u should really talk to the sales guys/private seller and find out what exactly is covered after u bought the vehicle. Always make sure if the car is still covered under manufacturer's warranty if it's a newer car. For a 88' model the owner MUST shop carefully & stay sharp with all these warranty stuff.

I think it's safer to buy vehicle from a dealership with good background(OpenRoad/Morrey) coz I don't think they will keep the car if it's in such a bad shape. It cost the sales guys to fix up the car, and they aren't even sure if they can get that money back by selling the car. PLUS they will never wanna end up with an angry customer.

They just won't run it like one of those used car lot on Kingsway coz they care about their reputation.

[ilvtofu]

To be honest the car isn't in such bad shape besides the exhaust, everything is pretty decent/livable, on my test drive I couldn't even notice the 3rd gear syncro, you really have to be going pretty fast to get it.

At least this opens me up to the whole customization scene.

[spoonek4]

An older model car just can't take much abuse anymore. U gotta put a lot of work into it to make it runs nice & strong!

[tofu1413]

I saw that shiro but it had over 300,000 kms i think,
but it was only around $2000 too, shoulda gone wif that :(

i was sacking myself for not being able to sell my 944 to buy that one @_@

[Shun Izaki]

I saw that shiro but it had over 300,000 kms i think,
but it was only around $2000 too, shoulda gone wif that :(

The shiro was nice, had a couple friends check it out in person, but it just wasn't all it was cracked up to be...

needed a LOT of TLC... but could have been a great car.

[ilvtofu]

right had another 3000-4000 been put into it, probably would've been perfect. But then lots of ppl are scared to touch shiros and mess with them because they're somewhat collectible

I wonder if you can get collector plates on a Shiro yet? since its a low production model? no idea

[GordonTse]

You probably bought a vehicle that was just going to be sold off to wholesale. Wholesale vehicles are sold AS IS, and so you're SOL.

that's another thing. wholesale cars are sold off for cheap. what dealer would really wanna put money into a 1988 vehicle?

[tofu1413]

right had another 3000-4000 been put into it, probably would've been perfect. But then lots of ppl are scared to touch shiros and mess with them because they're somewhat collectible

I wonder if you can get collector plates on a Shiro yet? since its a low production model? no idea



actually, you can. there was a guy selling one for 30k+ and it had low low mileage + collectors' on it.

[ilvtofu]

Update: so yup the car was going to be sold off to wholesale, you were right jing!

I want to know what this means for me. Because what I paid for the vehicle was way above market value, Morrey E-mailed me back and said the car was originally being sold for 10k, but no one responded to that price so they made it 7k and when i walked in it was being sold for 6k. I paid 5800 before taxes for it.

They said they won't do anything for us after the BBB complaint so too bad :(

So if a car is sold as is. Does the dealer's powertrain warranty not apply?

[bigzz786786]

if your looking for aftermarket parts stick with z-tune

they are local and the best for nissan and infiniti

most of them have 300zx's and skylines and all are heavily modded and installed by themselves

they know what to do
check out there website z-tune.ca (dont put the hyphen when typing there website, i only put that there cause for some reason it shows a $$$$ sign)

we also have a nissan/infiniti forum that you could check out

niclub.ca

[tofu1413]

Update: so yup the car was going to be sold off to wholesale, you were right jing!

I want to know what this means for me. Because what I paid for the vehicle was way above market value, Morrey E-mailed me back and said the car was originally being sold for 10k, but no one responded to that price so they made it 7k and when i walked in it was being sold for 6k. I paid 5800 before taxes for it.

They said they won't do anything for us after the BBB complaint so too bad :(

So if a car is sold as is. Does the dealer's powertrain warranty not apply?


i still think 5800 for a Z31 is really really steep.....

[jlenko]

if a car is sold as is. Does the dealer's powertrain warranty not apply?

What part of "as is" don't you understand?

Let me help you here: http://tinyurl.com/nbs9hp

:haha:

[ilvtofu]

i still think 5800 for a Z31 is really really steep.....

me too, best part about it was the newer paint, which is actually pretty cheap shit

[sas]

What part of "as is" don't you understand?

Let me help you here: http://tinyurl.com/nbs9hp

LOL but that was a bit harsh, considering this is probably his 1st car and it most likely has an "n" on the back

me too, best part about it was the newer paint, which is actually pretty cheap shit

Paint jobs are not cheap. Unless you mean, that the paint job on the car was crappy.

There is a bright side though; you get to work on your car and add aftermarket parts. Better to learn this lesson early on you life at 6k than later at a higher cost.

GL with your repairs/build. PS. I would splurge for decent aftermarket suspension set up. Save up as long as you can as it will be worth it.

[ilvtofu]

^it has an L on the back LAWLZ!!!

Yeah i meant it was a cheap paint job,

I'm actually not mad at morrey nissan, i was just seeing if i could squeeze anything out of it.

Since i need to replace a single rear shock absorber $100? with installation?
I might as well lower/ replace suspension for 6-800? lol,

Tempting but no money right now.
Theres not really anything the car needs right now, i replaced the most annoying thing which was the exhaust.

[Liquid_o2]

Just as a complete side story to this, in regards to buying pre-owned from a dealership and encountering problems:

I bought my 01 Altima from Freeway Mazda last year, checked it out, everything seemed good, got a few car savvy people to take a look at it as well. Couldn't find anything wrong. They didn't offer any warranty on it, but verbally said if I found anything wrong when I took it home, to let them know.

Well sure enough, two days later the car was making brutal sounds from the rear brakes, I took it back, complained a bit, and they ended up replacing the entire rear brake system, they showed me the bill and it was about $600 in parts and labor. And they didn't charge me a cent. Also replaced a few interior pieces as well for me on the house. :thumbsup:

I guess the problem arises from buying an "as is" car though. Otherwise you have some leeway because the good dealerships don't want a bad reputation.

[ilvtofu]

^especially if you go back in 2 days, I think there's a law saying that if you have a complaint with your product within the first week they have to do their best to fix it or something.

But yeah AS IS sucks balls...