[CT10]

In short, I sold an item on ebay ($40 for the item, $24 for shipping, $64 total)

The buyer received the item, claiming that the LCD screen was damaged

It couldn't have been, since I received it brand new and put it right up on ebay.

anyways, the buyer ended up doing a dispute for the full refund of $64.

I told her that she gets 2 options, and both options don't include me refunding the shipping cost (since she paid for a shipping service, and she received the service)

1. $35 refund, she keeps the item
2. $40 refund, she sends the item back up to me

Now she is escalating it to paypal to get the full $64 back.

At this point, i realise it's her word vs mine, so I rejected her escalation, and pretty much plan on replying with:

1. I want a picture of the damage/defect. Right now I have no proof that it is broken. It's your word vs mine, and I am sure when I shipped it out, it was NOT damaged.

2. After this is done, you MUST send the item back to me before I issue a full refund.

At this point, what else can I do?
There's pretty much no way that I can keep the money, even though I'm sure the item was not damaged when I shipped it.

Also she didnt buy insurance in the first place, and ebay never gave me the option of selling the insurance to the buyer.

[the_rickster]

ebay always gives you the option to buy insurance. unfortunately, if the lcd screen is in fact broken, you're SOL, since it's always the seller's responsibility to ensure that the product arrives in tact and or cover your ass insurance wise.


sorry man.

[jdmhaze]

http://davidcrew.files.wordpress.com/2008/10/ebay.jpg

[InvisibleSoul]

She definitely should need more proof than simply saying the item is defective... in fact, the standard resolution would be shipping the item back to the seller. Both buyer and seller loses out on the shipping costs.

[EuroRepresent]

meh, not worth all the trouble over a tank of gas...

[BorLorBao]

If this seems like a lose lose situation, make the buyer send it back having them pay for shipping for return. I always thought that shipping would become the buyers responsibility of the product whether it is a refund or exchange. A lot of sellers outright state in the description shipping will not be refunded.

[StylinRed]

all parcel shipping comes wiht like a $100 insurance? just make a claim on Canadaposts website


i've gotten screwed by a couple buyers who claimed their item didnt arrive (they opted for the cheapest no-tracking shipping) and now whenever i get paid from a buyer Paypal holds my funds until the item arrives/i get positive feedback/ or 22days have passed

[CT10]

Thanks, ill check with canada post about the $100 insurance, and ill let her know she has to provide proof of the defect before I refund the money.
But since paypal has held my money, can they still give her a refund without her providing a picture?
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[StylinRed]

paypal always sides with the buyer, if you're time runs out and paypal makes a decision they'll credit you're account to refund the buyer

but even after they make their decision you can appeal it (the appeal is usually where the seller has a shot) i didnt find out about appeals till it was too late fer me tho :/



1-866-607-6301 Monday to Friday 8 a.m. to 6 p.m << for claims on shipments going outside of Canada
https://obc.canadapost.ca/orc/claimsEntry.do?type=1 << claims for damaged items sent within Canada

[sexyaccord]

you're pretty much screwed.
the buyer probably wanted a free item.

[CT10]

paypal always sides with the buyer, if you're time runs out and paypal makes a decision they'll credit you're account to refund the buyer

but even after they make their decision you can appeal it (the appeal is usually where the seller has a shot) i didnt find out about appeals till it was too late fer me tho :/



1-866-607-6301 Monday to Friday 8 a.m. to 6 p.m << for claims on shipments going outside of Canada
https://obc.canadapost.ca/orc/claimsEntry.do?type=1 << claims for damaged items sent within Canada
Thanks, ill give them a call tomorrow
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[Harvey Specter]

Play it cool and see what Paypal says. I know for a fact that Paypal is picky when it comes to claims of the item not been delivered "as described" and most of the time the seller actually wins because it's impossible to prove.

[CT10]

Play it cool and see what Paypal says. I know for a fact that Paypal is picky when it comes to claims of the item not been delivered "as described" and most of the time the seller actually wins because it's impossible to prove.

Yea I gave paypal a call already, to sum it up they pretty much said that they'll side with the buyer. It's on my responsibility to make sure the item arrives without damage to the buyer, so my only option is to call Canada Post to see if anythin can be done with them, which totally sucks cause if the buyer had the intention of getting somethin for free, it could be done so easily.

The only thing I can do to get something back is to make the buyer re-ship the item back up to me before I issue a refund (which is what I'm planning to do)

[slammer111]

Ask for a photo of the unit broken screen, with a copy of today's newspaper. Maybe it did get damaged during shipping? I've bought items that turned out to be DOA before.

I love how all of you automatically assume the buyer's out to screw the OP. Most people honestly have better things to do, especially when the item in question isn't even $100.

[StylinRed]

thats where most rip-offs happen on sub $100 items

and he's already asked for pictures

[Sw0op]

Sounds like your item was damaged during shipping...most options via Canadapost offers up to $100 insurance....if your shipping costs $24 it should be covered up to $100

Paypal will almost always side with the buyer so be aware...thats why you should always cover your ass as much as you can with the terms of conditions and shipping

[racerman88]

it would make sense that pictures should be provided to paypal as proof

[terkan]

Just make her pay to ship it back with tracking + signature. At least she'll lose money as well. For her to get the $64 back she has to send it back with tracking anyways. Ebay won't let her keep the item and get a refund.

[Autorice]

if she took it up with paypal, she will have to pay shipping back but you will lose all $64. she will also have to use shipping that has a tracking # otherwise if she doesn't then you will win the case (after 10 days according to paypal but they usually say we are waiting for additional info after 10 days so it's more like 30)

she does not have to provide photos or even ship the correct item back. due to paypal's stupid rules, she can send a letter but if it has a tracking # to you, she will get all $64 back. even if the weights are on UPS/fedex, etc and are incredibly off (ie 0.5 ounces for an LCD screen) paypal won't care, they will give her the full refund...

if you shipped with canada post, look for your receipt, the tracking # is there. file the claim (you have to, the buyer cannot claim it) but you will need pictures from her and her contact info (as they might contact her to confirm the damage is from shipping)

[pyro123]

^^^:thumbsup:

Buyer sends item back, you give them their refund. If they send it back and it is broken, seek insurance. If they send you back something that is not what you sold them (eg u sent them xbox 10 pounds they sent you back a brick that's 10lbs) you have to file that with the local police.

Good luck
PS ebay sucks

[AzNightmare]

yeah this really sucks... in a situation like this, it's really your word vs her word.

When I buy expensive products that would be worth arguing over, I actually video film myself opening the sealed package... paranoid I guess, but it helps.

Maybe the reverse could be done next time... ?

Or Possibly the Post Office dropped it or something. Then it's really neither one's fault but the post office...

Good luck with this situation.

[CT10]

thanks guys, here's an update

at first I gave her the option of the $35 refund, and she keeps the item.

at the time, she denied it and escalated it for a $64 refund.

I denied that $64, asking for a picture before I do issue the refund, now she's coming back and saying she's going to accept the $35 refund and she's all "confused and frustrated" at the whole thing.

Hmmm...seems kinda fishy to me, if i was a buyer and I received an item busted, I would definitely provide pictures for proof and get the full $64 back, why settle for only $35? She does have 200 positive feedback as well...

But anyways, I guess it's solved.

It woulda been interesting to see if Canada Post would issue me the insurance coverage though haha

[CT10]

she does not have to provide photos or even ship the correct item back. due to paypal's stupid rules, she can send a letter but if it has a tracking # to you, she will get all $64 back. even if the weights are on UPS/fedex, etc and are incredibly off (ie 0.5 ounces for an LCD screen) paypal won't care, they will give her the full refund...


Wow that makes me glad she accepted the $35 refund, I can't believe it's just that easy to get a 'free' item through Paypal

[StealthFighter]

make her supply a picture regardless. don't let her jerk you around.

why don't you sell on craigslist instead of ebay? no shipping hassle.

[CT10]

make her supply a picture regardless. don't let her jerk you around.

why don't you sell on craigslist instead of ebay? no shipping hassle.
I tried CL, but just didn't get any interest in the item, so I opted for ebay, I guess that was a mistake haha
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[KO7]

If the buyer wins the dispute, he/she will need to send you back the item with tracking. He/she pays for return shipping, but will get the original price + original shipping cost refunded.

[StylinRed]

i received a flattened blu-ray steelbook, the seller wouldnt give me a refund/partial refund; i provided pictures and all.. he wanted me to mail it back to him with tracking (he didnt even mail it to me with tracking) to MEXICO (he lied about item location) and only then would he give me a "partial refund"...

a partial refund would leave me with nothing, the price for shipping back to mexico tracked would cost more than the product

i was going to take him for the full item amount through paypal but he kept whining and i dragged it out until he accepted a partial refund and i keep the item (i was able to bend/knock it back into place, still kinda fucked up tho)


but we both have lots of positive feedback (and thats my point) feedback isn't everything

glad it sort of worked out.. I don't think you should give a partial until she provides pictures though; but get her to remove the dispute first, then ask for pictures again :)

[CT10]

glad it sort of worked out.. I don't think you should give a partial until she provides pictures though; but get her to remove the dispute first, then ask for pictures again :)

well I think it's too late now, the case is 'resolved' and Paypal already debited my account and sent her the money already, unless it's possible for me to file a dispute against the buyer?

[sexyaccord]

nope, the buyer just got a free item. paypal always side with the buyer, seller beware.

[Hehe]

^
Werd.

I got scammed (or so I think) once on ebay because buyer claimed the package arrived empty. And don't even pay for Canada Post's insurance, it's a pain in the butt to go through the entire process. I went through it and didn't get a dime. Because in most cases, you cannot meet their requirement set by Canada Post to grant a refund.

Fortunately it was only a $100 ish item, I took it as a cheap experience. Never dealt with eBay ever again.

[orgasm_donor]

I sold some Digital Designs headphones last February to a guy in California. I used Canada post parcel service (no signature, no tracking number) which included $100 insurance. The buyer claimed that he did not get the item so after a few emails back and forth he escalated it to a Paypal claim. Hesitantly, I gave him a full refund to protect my Ebay feedback status.

So I did a Canada Post claim for my $100 (the cost of the headphones). Honestly, it a was a royal pain in the ass but by the end of July, I finally got my money back. They give you 72 days before you can even start the claim.

At the end of all of this I got all my money back from Canada post but it took forever. Here is my advice for next time:

- Always get insurance that has a tracking number
- Always post 'no refunds on shipping' in every Ebay ad you do
- When Paypal is involved, you gotta bite the bullet and give them a full refund no matter what unless you can prove that they are fucking with you.
- Always keep your mailing reciepts and claim documents because you never know when you are going to need them.

Good luck. If you need any more details on my experience, please let me know.

[CT10]

I sold some Digital Designs headphones last February to a guy in California. I used Canada post parcel service (no signature, no tracking number) which included $100 insurance. The buyer claimed that he did not get the item so after a few emails back and forth he escalated it to a Paypal claim. Hesitantly, I gave him a full refund to protect my Ebay feedback status.

So I did a Canada Post claim for my $100 (the cost of the headphones). Honestly, it a was a royal pain in the ass but by the end of July, I finally got my money back. They give you 72 days before you can even start the claim.

At the end of all of this I got all my money back from Canada post but it took forever. Here is my advice for next time:

- Always get insurance that has a tracking number
- Always post 'no refunds on shipping' in every Ebay ad you do
- When Paypal is involved, you gotta bite the bullet and give them a full refund no matter what unless you can prove that they are fucking with you.
- Always keep your mailing reciepts and claim documents because you never know when you are going to need them.

Good luck. If you need any more details on my experience, please let me know.
If the buyer claimed he never got the item, how did Canada Post issue you a refund from insurance?

It's basically your word vs their's, did you have to provide any evidence? ie, Paypal history with that buyer?

I'm wondering if I can do the same thing with Canada Post, except in my situation the item is damaged.

[KO7]

Here is my advice for next time:
- Always post 'no refunds on shipping' in every Ebay ad you do

I don't see why specifying this would matter, since PayPal would require the seller to refund the original price + original shipping if the buyer wins the dispute.

[orgasm_donor]

If the buyer claimed he never got the item, how did Canada Post issue you a refund from insurance?

It's basically your word vs their's, did you have to provide any evidence? ie, Paypal history with that buyer?

I'm wondering if I can do the same thing with Canada Post, except in my situation the item is damaged.

I had to provide the Paypal reciept. Canada Post investigates the issue by contacting the buyer and asking them questions. The idea behind this whole operation is that Canada Post is banking on the fact that most people won't follow through with the claim because of the amount of time it takes. If you are persistant, you will prevail.

If you specify 'no refunds on shipping' then that pretty much covers your ass. If Paypal really wants you to refund the whole amount then they will request that of you. BUT, the buyer will most likely not ask for the shipping refund amount because you stated that you wouldn't refund it in the ad. It does work as I have used this tactic before.