[nosaj]

So here is the story:

My family bought a 2009 Lancer GTS through Vancouver Mitsubishi in mid August, and when we picked up the car a week later (since they said that they needed a few days to prepare the vehicle), we noticed that the windshield fluid was less than half full, while the coolant was sitting below the max level both when the car was in cold and warmed up conditions (I have checked it after driving it back home and it was still below the max level). We were told by one of their staffs that it is normal and since its not that big of a deal so we just kinda let it go…

A week later, the tire sensor went off due to imbalanced air pressure of the four tires – one wheel was at 25psi, while the rest ranged from 27 to 30psi. The service manual clearly states that the normal tire pressure should be at 32psi. this problem never appeared again ever since we filled the air back into the tires; so this has nothing to do with leaky tires or what not.

And recently (November 26th), we decided to try out another dealership so we brought our car to Metrotown Mitsubishi for its first oil change (btw, Metrotown Mitsu is really good on their customer service…friendly staffs and awesome follow ups!) They topped all the fluids for us (there are obvious differences from what lvls they were at when we picked up the car from the dealership). While we were there, we were also informed that there are two recalls on the Lancer - C0903S brake booster recall and C0906U SRS front impact sensors recall. I understand that the C0906U recall just came out a few weeks ago, but the C0903S recall was actually issued on March 5th, 2009 – a full five months before we purchased the car. It is ridiculous that Van Mitsu never took care of this recall before we even purchased the car.

It seems that Vancouver Mitsubishi did not do a final check up on the car before we picked it up. Other than the fluid and tire problems, the “Mitsubishi Quality Assurance Inspection” sticker that was on the car’s windshield was never signed by their technician!

I have then followed the procedure that Mitsubishi Canada and BBB suggested on their websites by trying to reach their Sales Manager, Alan Lo, for the past two weeks about this issue but there was no answer by email nor phone call. I then tried to ask their Business Manager, David Wong, to provide me the business owner’s email so that my complaint could be heard. Yet, he tried to avoid my inquiry and only replied my email by saying that they are willing to fix the recalls when we point out the issues.

I found it very funny how we have to be proactive and point out the issues so that they can fix them instead of the other way around. On the other hand, we have received a recall reminder letter from Metrotown Mitsubishi a week after my oil change, yet Vancouver Mitsubishi has not sent us any recall letters ever since we purchased the car.

My dad then called them yesterday and David said he doesn’t know anything about the recalls and kept telling us to talk to Alan instead, who cannot be reached. thats just bs....I mean...shouldnt they know more than us about the cars? You guys are a freaking Mitsubishi dealership...how can you not know whats up with your own cars.

Anyways, i just feel very disappointed at their attitude and lack of professionalism...i have just filed a complain to mitsu canada and bbb, and decided to rant here and other mitsu forums

I will post updates here when i have any:thumbsup:

[roastpuff]

Ben, you didn't see the other two threads on Mitsubishi dealers in the Vancouver area?

http://www.revscene.net/forums/looking-decent-mitsubishi-t598462.html?t=598462&highlight=mitsubishi
http://www.revscene.net/forums/come-mitsubishi-isnt-t598217.html?t=598217&highlight=mitsubishi

Lots of people here have had bad experiences with Vancouver Mitsubishi and Newtype, myself included. I was quite happy with the sales experience at Metrotown Mitsubishi but I went for a different car after all.

[shenmecar]

that sucks man.

my friend used to work at Vancouver Mitsubishi as a lot boy, he quit in January after working there for half a year cuz he cant stand the cold. (hes a big pussy)

Anyways, he always told me to apply to work at Van Mitsu because, I quote, "its so slack, the techs just stand around all day and work only when necessary. Lot boys just drive cars around, like EVO X"

The funny thing is, my friend didnt learn how to drive stick until he started working at mitsu. X.x So if anyone bought a GSR there and notice your clutch going on you already, HAHA!!!!

[skyxx]

^Umm, that's like every other dealership. A lot of lot boys learn how to drive stick at dealerships. So you're not safe regardless which dealer you go to.

[cococly]

So here is the story:

And recently (November 26th), we decided to try out another dealership so we brought our car to Metrotown Mitsubishi for its first oil change (btw, Metrotown Mitsu is really good on their customer service…friendly staffs and awesome follow ups!) They topped all the fluids for us (there are obvious differences from what lvls they were at when we picked up the car from the dealership). While we were there, we were also informed that there are two recalls on the Lancer - C0903S brake booster recall and C0906U SRS front impact sensors recall. I understand that the C0906U recall just came out a few weeks ago, but the C0903S recall was actually issued on March 5th, 2009 – a full five months before we purchased the car. It is ridiculous that Van Mitsu never took care of this recall before we even purchased the car.

It seems that Vancouver Mitsubishi did not do a final check up on the car before we picked it up. Other than the fluid and tire problems, the “Mitsubishi Quality Assurance Inspection” sticker that was on the car’s windshield was never signed by their technician!



About the Recall issue, it's not uncommon for a dealer to not inform the owners of the vehicles that are being recalled.

This is my Story:

I bought the first cars of the newly re-designed model [Most likely the first shipments ]

There was a recall for every car after the first shipments.

I checked the VIN on my car and was sure that my car was not affected by the recall. I had also phoned my original dealer and recieved the same response.

About 6 months later, my car had a minor mechinical problem (not because of the recall), and it was towed to another dealer (dealer #2) of the same brand.

Dealer #2 told me my car was affected by the recall and did the change on my car free of charge.



I do wonder if Dealer #2 gets some benefits from fixing a car that is not in the recall.

[nosaj]

hey roastpuff, yea i saw those threads...but the thing is i bought the lancer from van mitsu back in august....i did do some research on the car dealerships...and i heard that the van mitsu got a bunch of new guys in and they were a bit better than few years ago...so i decided to give them a shot (well also the fact that newtype didnt have a white gts...and it was down to either van mitsu or all the way to northshore...and van mitsu is much closer for us)

shenmecar, yea not only it sucks...its freaking dangerous now thinking back....i mean...they have those recalls for a reason...and they didnt even bother to fix the brake booster recall before selling the car is just unethical....and their selfishness and laziness could have put my family and i in danger on the road


but yea...i agree on those lot boys...i mean, if u apply for the job, dont tell me that u just want to wash cars all day....

[nosaj]

hey cococly, well the thing is....the dealership missed my recall (or didnt even bother to check?), sold me the car, then now i find out that they didnt fix it and i point the issue to them, yet they still do not admit fault on this.

i mean, i wouldnt be so pissed and posting this complain here if they took it like a man and tell me that yes they missed it. but the fact that the sales manager is trying to hide from us and never replied just ticked me off....

btw, i dont think the dealership gets any benefits from fixing recalls...all they do is just order the parts, fix the recall for the customer, then charge the parts + labour to the auto company (so in my case it will be Mitsubishi Canada which pays for all the recall bills)

[Meister1982]

Sort of off topic. Not trying to make fun of you, but is that your real name? lol

[nosaj]

lol to answer ur question, no.

and i highly doubt alot of people use real first and last names on forums (unless u know the people that is)

and even if that is my real name....u think i will be proud to use to on the forum? lol


anyways...update: Mitsubishi Canada is like totally opposite of van mitsu...they have already replied me this morning and asked me for the full story (since their complaint form doesnt have enough space for me to type the whole story in)

so hopefully they can follow up on this and we will see how it goes

[hirevtuner]

maybe they should have a mystery shopper go thru what you went thru
then they will have an internal review or something

[nosaj]

hahah if that ever does happen with car dealerships...i think 90% of them will be shut down by now:haha:

[cctw]

maybe they should have a mystery shopper go thru what you went thru
then they will have an internal review or something

that wouldnt really work out..the mystery shopper would have the buy the car..own it for a few months to provide feedback on the customer service in terms of what the OP is currently unsatisfied with

[racerman88]

try talking to someone at mitsubishi Canada

[nosaj]

cctw: hahha hey that would be a sweet job :D


racerman88: yea thats what im doing right now...the only reason why i had to email van mitsu first is because im just following the regular complain procedure suggested by mitsu canada:
http://www.mitsubishi-motors.ca/Contact.aspx?lng=2

and like i wrote on the earlier post i made today, i filed a complaint to them and mtisu canada has already emailed me back this morning asking for the full story...so hopefully we can settle this matter down soon

[nosaj]

so apparently van mitsu love missing work done on ppl's cars....

this poor dude let van mitsu work on his lancer for service b and one of the service guys there forgot to put engine oil back in and f'd up his engine...

http://9glancers.com/index.php/topic,2865.0.html

[ivanz]

Any good Mitsu dealer that doesn't have monkeys doing oil changes? I'd rather do it myself, but live in a condo...

[TheSalesman]

Don't be pissed off because the sales guy didn't inform you about recalls. That is totally part of service and the sales people have no idea about it. The service department should of done your recalls for you though because they get paid to do those jobs. Not sure about mitsu, but at honda, we love doing warranty work and recalls because they actually get paid more from honda canada to do these. Maybe they don't get enough hours and just take their minimum every day so they are just lazy asses. Who knows?

[nosaj]

TheSalesman: well i guess im just pissed at van mistu in general...i understand what u mean and i agree on that...and if its not the sales' fault then why cant the freaking sales manager just simply reply me and say "not our department fault...its the service department....here is their contact, now go bitch at them".

but the fact is alan has just been hiding from me (and there's no way that he is on vacation now and missed my email...because i have only sent my complain email to him and asked avidr for the business' owner email. so if alan is away and had never talked to david about this...then how could david reply my email on that complaint? im darn sure they talked about this.

also, if u look at their website
http://www.vancouver-mitsubishi.ca/AboutUs/Staff.aspx?lng=2

they don't have any email address for the service manager...the only reason i was able to get david's email was from his business card that i got before...so normally u would just go with whatever info u got

[TheSalesman]

TheSalesman: well i guess im just pissed at van mistu in general...i understand what u mean and i agree on that...and if its not the sales' fault then why cant the freaking sales manager just simply reply me and say "not our department fault...its the service department....here is their contact, now go bitch at them".

but the fact is alan has just been hiding from me (and there's no way that he is on vacation now and missed my email...because i have only sent my complain email to him and asked avidr for the business' owner email. so if alan is away and had never talked to david about this...then how could david reply my email on that complaint? im darn sure they talked about this.

also, if u look at their website
http://www.vancouver-mitsubishi.ca/AboutUs/Staff.aspx?lng=2

they don't have any email address for the service manager...the only reason i was able to get david's email was from his business card that i got before...so normally u would just go with whatever info u got

Why don't you go there in person instead of email? It's not like they will run and hide from you if you actually show up there. I'm sure they are not that busy and if there were any recalls they HAVE to do them. They can't refuse to doit. So just go there in person. It seems like you have never been back to the dealership since you picked up the car because you went to metrotown mitsu for first service.

[spoonek4]

Why don't you go there in person instead of email? It's not like they will run and hide from you if you actually show up there. I'm sure they are not that busy and if there were any recalls they HAVE to do them. They can't refuse to doit. So just go there in person. It seems like you have never been back to the dealership since you picked up the car because you went to metrotown mitsu for first service.

Ben Chow: And I wonder if u moved to a different address after u bought the car? It's simply normal procedure that Metrotown location check for recall on all the vehicles that comes in for services.

[TheSalesman]

Ben Chow: And I wonder if u moved to a different address after u bought the car? It's simply normal procedure that Metrotown location check for recall on all the vehicles that comes in for services.

that's normal procedure at all dealerships, or should be.

[eurochevy]

dealers only care to sell cars..they could really care less about if they actually fix shit for you specialy stuff under warranty since mechanics don't make nearly as much as if its a job with no warranty

[skyxx]

^ lol Actually warranty work is great. Especially if it's a recall type of job.

[TheSalesman]

dealers only care to sell cars..they could really care less about if they actually fix shit for you specialy stuff under warranty since mechanics don't make nearly as much as if its a job with no warranty

Actually they make more money if it is warranty.

[hopalong]

the whole business with the recall is normal. if you went in for your first service they would of caught it and done it with no hassle. when your car was pdi, they would of checked your washer fluid, coolant (just below max is normal) and tire pressure. who knows how long your car was sitting in the lot! cars get moved around by lot boys all the time and they probably used the washer to clear the windshield. with time you lose tire pressure. weather changes play a big role in tire pressue. and again, who knows how long your car has been sitting in the lot since it was pdi by the tech.

i dont know what you expect out of this, but good luck!

[TheSalesman]

Pretty much all cars get the pdi done right before delivery. They don't do pdi and then let the car sit for a year and deliver it like that. At least that's not how we doit.

the whole business with the recall is normal. if you went in for your first service they would of caught it and done it with no hassle. when your car was pdi, they would of checked your washer fluid, coolant (just below max is normal) and tire pressure. who knows how long your car was sitting in the lot! cars get moved around by lot boys all the time and they probably used the washer to clear the windshield. with time you lose tire pressure. weather changes play a big role in tire pressue. and again, who knows how long your car has been sitting in the lot since it was pdi by the tech.

i dont know what you expect out of this, but good luck!

[GabAlmighty]

Should I read OP's thread and subsequent posts? Is it worth my time?

[TheSalesman]

Should I read OP's thread and subsequent posts? Is it worth my time?

he is just overreacting. I don't know what he wants the dealership to do but hes pretty much venting for no real good reason.

[spoonek4]

that's normal procedure at all dealerships, or should be.

EXACTLY. Everything seems to be pretty normal with all the recall check & topping up fluid kinda stuff, nothing that special on what the Metrotown did. Hmm there SHOULD BE a difference on the fluid coz u did drive the vehicle? At least the windshield washer fluid & coolant level should've gone down a little. :confused:

[ivanz]

Are you sure you aren't looking at the coolant overflow tank?
According to the manual on my Outlander (I know, not the same) , if the coolant level goes to MAX you have too much fluid...it should be somewhere between the two. If you have too much and the coolant gets hot, it will potentially leak/explode all over the engine compartment from the overflow tank.
Likewise, windshield washer fluid is not a big deal, it gets used up. I picked up a couple litres for $1.50 at CT today.
So I don't see anything really wrong with what they did...pretty standard service from a non-luxury dealer. If they forgot to put oil in, then that's a reason not to go there; not this.

[threezero]

lol to answer ur question, no.

and i highly doubt alot of people use real first and last names on forums (unless u know the people that is)

and even if that is my real name....u think i will be proud to use to on the forum? lol


anyways...update: Mitsubishi Canada is like totally opposite of van mitsu...they have already replied me this morning and asked me for the full story (since their complaint form doesnt have enough space for me to type the whole story in)

so hopefully they can follow up on this and we will see how it goes

jeffield

[TOS'd]

My salesman didnt call me a week after owning my car like he promised he would. :cry:
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[alex.w *//]

Are you sure you aren't looking at the coolant overflow tank?
According to the manual on my Outlander (I know, not the same) , if the coolant level goes to MAX you have too much fluid...it should be somewhere between the two. If you have too much and the coolant gets hot, it will potentially leak/explode all over the engine compartment from the overflow tank.
Likewise, windshield washer fluid is not a big deal, it gets used up. I picked up a couple litres for $1.50 at CT today.
So I don't see anything really wrong with what they did...pretty standard service from a non-luxury dealer. If they forgot to put oil in, then that's a reason not to go there; not this.

i get windshield washer fluid for free :thumbsup:

:D:D:D

[GabAlmighty]

I drove with a failed brake booster for like 3 months. Suck it up.

And ya, stop emailing. Go in person that way you can get shit done. If all else fails, make a scene; then you get what you want.

[nosaj]

TheSalesman: like i wrote on the previous posts...i have already got the recalls done at metro mitsu (well the airbag sensor one just finished at new type last week), so why do i have to go back to van mitsu when the recalls are done already? and i never said that van mitsu will refuse the work done if i ask for it....im just not happy with the way they treat their customers - forgetting to do a recall on the car before selling it and still not admitting fault on missing it. And now i wont even be willing to let them touch my car after reading about that guy's lancer running with no engine oil.

spoonek4: thats a good question but nope...been living at the same address for the past 14years; and to answer your second post, yes there were slightly differences on the fluids (but mind you i have put 1800clicks on the car...not alot but not little)...but i noticed that after the car was serviced in metro, all the fluids were higher than where they used to be at when we first picked up the car.

skyxx: i guess van mitsu missed a chance to make great money off me on the warranty work...and also will be missing alot of chances on all my maintenance services :D

hopalong: yes i understand your points and i totally agree on them. im not really whining about the tire pressures and fluids not being filled at their max level THAT much (or else the complaint would have been done couple months ago already). I was just pointing those two minor issues out to support my point that the car was never checked by their technicians before handing the keys to us. and thanks...i will let you guys know once i have a result.

GabAlmighty: no one forces you to read my thread if you think it's not worth your time.

ivanz: yes i know, but so far i drove the car to the states and put around 700km on it after the service and everything seems fine...so the fluids werent TOO much...they were just sitting right at max levels. I was just using the fluid levels and tire pressure problems to bring out my point about them being careless


the only reason why i posed this story up here and other mitsu forums is to let all you guys know about van mitsu's poor customer service and be alart with them...but all im getting from this thread was to tell me to suck it up...im just overreacting and etc....well all ur support is welcomed, but if u guys are just telling me that im doing the wrong thing right now by voicing my dissatisfaction to mitsu canada, bbb, and various forums, then we'll see about that.....mitsu canada and bbb can choose to not work on my case if they think im at fault and making things up.

either way, i just felt that i am not happy with van mitsu and wanted to warn everyone about them....if you guys think that my rant is just pointless and such...no worries, just read it and move onto the next thread.

[TheSalesman]

TheSalesman: like i wrote on the previous posts...i have already got the recalls done at metro mitsu (well the airbag sensor one just finished at new type last week), so why do i have to go back to van mitsu when the recalls are done already? and i never said that van mitsu will refuse the work done if i ask for it....im just not happy with the way they treat their customers - forgetting to do a recall on the car before selling it and still not admitting fault on missing it. And now i wont even be willing to let them touch my car after reading about that guy's lancer running with no engine oil.


Yeah I know you got the recalls done but i'm just saying that if you went to van mitsu, they would of done the same thing or should of. Or they should be shut down. Another thing is that it is unusual to have a recall on a brand new car. They will not catch a recall when they do PDI and if it is something major, they would have taken care of it. I don't know, maybe its just vancouver mitsu and they do this all the time. I don't work for them.

[iammingy]

Has anyone here actually bought a car from the Metro Mitsu? How were your experiences with them?
I went to NewType about 2 months ago and my experience was ok.

[ivanz]

I looked at buying from them and they had really nice people in sales who showed everything and answered questions/let you do test drives. Then when I actually started the process of buying it they said mandatory $500 doc fee non negotiable, no lowering of price, etc. They actually wanted me to sign a deposit before even talking about the price. I laughed and asked if it was a joke, but they just spewed BS until I left. They kept hassling me to buy the car for about the next week until I finally said I bought a car.
So sales is good if you want to blindly pay what they are asking for and get gouged for $500.

[one2one]

What do you expect..its a Mitsubishi thats why they need such a long warranty because their car would just fall apart. Did you notice that the ceiling near the interior lighting you could actually push it in and see all the wirings. Thats pretty bad quality...

For some odd reason I get the impression the vancouver mitsu dealership is mainland chinese own...

[ivanz]

^^ Don't see wires sticking out anywhere on my Outlander. I think quality is pretty good, the only thing is that they use lots of plastic for the interior, which makes the panels look cheap on some parts. Otherwise, they are built quite solid. They wouldn't offer a 10 year warranty if their cars were breaking down all the time, otherwise, they wouldn't be earning any money on them. Hyundai offers 10 years in the states but only 5 here, yet they don't build bad quality cars.

[iammingy]

ivanz, thanks for your information!!!
So, where did you buy your Outlander?

[ivanz]

I didn't buy a new one. I bought an 08 at Maple Ridge Hyundai as they had one with the stuff I wanted. It was sort of a long shot and took forever to get there, but the sales service was the best I've seen. No documentation fees and went down on the price quite a bit from asking. Also spent lots of time showing the car without rushing (~1 hour).
I doubt they have any more left, but definitely recommend them for buying a car.

[iammingy]

I see.
How much documentation fee do other dealerships (not just Mitsu) charge?

[ivanz]

Sorry totally forgot about this thread. Got charged $395 apparently deducted from the final price. JP North Shore Lexus charges $295. That's the only two I could find out from receipts.

Btw, I went to Vancouver Mitsubishi and I gotta say the service is on par with Lexus (minus the good coffee and food). They did a bunch of TSBs for me without any haggling and stuff whatsoever. The service adviser was good and very knowledgeable about current issues...not just a clueless appointment booker/summary reader. They even didn't try to weasel their way out of a TSB which they could'nt reproduce. One that had no TSB they refused for now, but will check it again (weather depandant). I gotta say, I did check my oil right after turning the block...and no issues with that (have to check it again when car cools down). I would recommend going to them, great service and totally normal service people who don't try to sell you crap.

[josel_atr]

hmmm i was just at vancouver mitsu for my service. i dealt with ken, ub and kevin a lot, ive been getting great service so far. they dont bs on anything, pretty straightforward guys.

this doesnt mean i careless though. i will check on my car tomorrow just in case they missed a step.

OP - hopefully you get your stuff all sorted out with them. good luck!

[carmaniac]

Yup, I can vouch for Ken at Vancouver Mitsubishi too! I've always taken my Outlander there since it was new, no issues.