[Harvey Specter]

So I've been to Italian Kitchen twice in 2 weeks and both times I was handed the wrong bill. The latest incident was on Saturday night, I ordered about $50 worth of food and drinks, when I got the bill it showed $95. I told the waitress she gave me the wrong bill but she tried to pin 3 drinks on me, I was shocked and I asked her to call her manager. A few mins later she came by and started apologizing and said it was a "mistake" and handed me the correct bill. One week prior to this, I was also overcharged but I was told that I was given the bill for the table next to me.

I did speak with one of the managers yesterday and he offered to give me a $50 gift card, I explained to him that I wasn't looking for a free hand out but instead I was concerned about how I could be handed the wrong bill twice. He noted my complaint and said he was going to look into the matter. Thought I would share this with you guys and I've learned now to carefully look at my bills, I use to be whatever before but it makes you think how many other people might have been duped by accident.

[Culverin]

That sounds kind of sketch actually.

I like the global group, good management from a customer's perspective.
Maybe the staff are trying to pull a fast one.

[Z3guy]

Hey Jah Gekko, this happens way to often at Global properties...it always is "whoops", "I made a mistake".......I was at Sanafir a few months ago and when the bill came, I tipped and signed the receipt...then the hot female server comes over batting her eyes..saying, I am sorry, I forgot to tell you that I added a 18% service charge....she said this right infront of my guests/clients....what am I suppose to do?....can you please credit me back.....of course not...so I am paid a 38% grat on a 700 bill....how do you think I feel.....Global Group have the best food in the city, but the bullshit you have to deal with sucks!

[bcrdukes]

Wow, I have never heard of a bait and switch at restaurants, especially ones owned by a well-known and established group. I expect that restaurant staff do make mistakes but for this to happen on a continuous basis...come on. Thanks for the heads up!

[6793026]

I don't see how they can do it twice. It's not uncommon to get the wrong bill but i think it's really bad for some waitress to incorrectly input drinks into another person's bill.

When you THINK about it, there's no reason why a waitress would do it, the bill might get 20 dollars more in drinks (which she doesn't benefit from a higher bar tab) but MAYBE she'll make another 2 dollars MORE on tips? The tips then get shared and divided between a pool, so really, there's no DIRECT reason why the waitress would want to intentionally add more food onto your bills.

[Ch28]

Hey Jah Gekko, this happens way to often at Global properties...it always is "whoops", "I made a mistake".......I was at Sanafir a few months ago and when the bill came, I tipped and signed the receipt...then the hot female server comes over batting her eyes..saying, I am sorry, I forgot to tell you that I added a 18% service charge....she said this right infront of my guests/clients....what am I suppose to do?....can you please credit me back.....of course not...so I am paid a 38% grat on a 700 bill....how do you think I feel.....Global Group have the best food in the city, but the bullshit you have to deal with sucks!

Doesn't matter if I was with guests or clients. I would have asked to speak to the manager. It's not so much about the money but the principle of the matter.

[7seven]

I've actually had this happen twice at Italian Kitchen. One time it was because we where ordering double gins and somehow the waitress inputted each individual double as 2 orders of doubles instead of a single order of a double, so we where way overcharged, pointed out the obvious error to her and it was corrected. Second time we noticed that our bill was way under what we ordered, turns out the waitress mistakenly inputted some drinks onto the next tables tab.

[Harvey Specter]

Hey Jah Gekko, this happens way to often at Global properties...it always is "whoops", "I made a mistake".......I was at Sanafir a few months ago and when the bill came, I tipped and signed the receipt...then the hot female server comes over batting her eyes..saying, I am sorry, I forgot to tell you that I added a 18% service charge....she said this right infront of my guests/clients....what am I suppose to do?....can you please credit me back.....of course not...so I am paid a 38% grat on a 700 bill....how do you think I feel.....Global Group have the best food in the city, but the bullshit you have to deal with sucks!

Ouch man. I also like the Global properties and dine at at least one property on most weekends but it makes me how many other times I might have missed a bill where I was overcharged.

A bit off topic but the owner was at Italian Kitchen on Sat night, he pulled up in his black Aston Martin. Dude must be racking in the money.

[mpr]

trust me, I eat at downtown very often. This type of things happens way too much. I've always check my bills and it is funny to see how the waitress reacts when they make the mistake on purpose.

[Gumby]

I've actually had this happen twice at Italian Kitchen. One time it was because we where ordering double gins and somehow the waitress inputted each individual double as 2 orders of doubles instead of a single order of a double, so we where way overcharged, pointed out the obvious error to her and it was corrected. Second time we noticed that our bill was way under what we ordered, turns out the waitress mistakenly inputted some drinks onto the next tables tab.
Sounds like you got your incorrect bill (the one that was much lower than expected) fixed, and not just when you were overcharged. :thumbsup:

[unit]

A bit off topic but the owner was at Italian Kitchen on Sat night, he pulled up in his black Aston Martin. Dude must be racking in the money.

with those business practices, definitely.

[hal0g0dv2]

i always check my bills , this has happened to me b4
thanks for the heads up

[Senna4ever]

A bit off topic but the owner was at Italian Kitchen on Sat night, he pulled up in his black Aston Martin. Dude must be racking in the money.
Who was it? Emad?

[Splmash]

Who was it? Emad?

It should be Emad. He just got that new Aston Martin. My buddy's his nephew.

[Meowjin]

i'm pretty sure japadog is making more money than the whole global group put together.

[Senna4ever]

It should be Emad. He just got that new Aston Martin. My buddy's his nephew.

...and to think just a few years ago he was flipping salmon steaks at Joe Fortes...

[Harvey Specter]

Yes, I believe it was Emad...it was a Persian guy.

[7seven]

Sounds like you got your incorrect bill (the one that was much lower than expected) fixed, and not just when you were overcharged. :thumbsup:

Yup, didn't feel right to stick someone else with part of our tab and ruin their night out.

I eat out at downtown restaurants/lounges I would say on average 8-9 times a week, and I have only had this happen to me at Italian Kitchen, at least when I noticed.

[Z3guy]

Ouch man. I also like the Global properties and dine at at least one property on most weekends but it makes me how many other times I might have missed a bill where I was overcharged.

A bit off topic but the owner was at Italian Kitchen on Sat night, he pulled up in his black Aston Martin. Dude must be racking in the money.

The owner used to be a cook at Joe Fortes......obviously knows what he is doing....however, marrying a "Bosa" doesn't hurt......

[asahai69]

i got a fucked up bill at Coast once. got charged 250 when it was supposed to be only 200. let the waitress know and they said they accidently put in too many drinks.

[Ch28]

i got a fucked up bill at Coast once. got charged 250 when it was supposed to be only 200. let the waitress know and they said they accidently put in too many drinks.

How the hell does a person "put in too many drinks" ?!

It just screams shady.

[asahai69]

Ya. I paid for sumone else aswell so I think it was like 2 drinks each over. But it definatley wasn't right. Didn't think much of it though cuz it happens sometimes.
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[6793026]

anyone work in a restaurant? anyone want to chime in and say that this is normal to have errors?

[keifun]

I guess I'll be checking my bills more carefully then when I dine out.

[Culverin]

i got a fucked up bill at Coast once. got charged 250 when it was supposed to be only 200. let the waitress know and they said they accidently put in too many drinks.

Ever tried the lobster poutine? It's epic.

I've got 2 reasons to go there:


Lobster Poutine
A-buck-a-shuck

:D

[asahai69]

dude. we definatley ordered it. poutine isnt bad in the 1st place. add lobster and you know its gonna be epic

[miss_crayon]

.....Global Group have the best food in the city, but the bullshit you have to deal with sucks!

...You're kidding right? GloWbal is a very successful business and are great people to deal with in business..but I definitely wouldn't give them that badge of being "the best in the city" when it comes to the food. But then again that's just my opinion. Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Harvey Specter]

Off topic question but why doesn't any of the Glowbal group restaurants accept debit cards?

[Z3guy]

...You're kidding right? GloWbal is a very successful business and are great people to deal with in business..but I definitely wouldn't give them that badge of being "the best in the city" when it comes to the food. But then again that's just my opinion. Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Until another restaurant group can fuse so many different flavours and cultures together, The Global Group is tops in my books...Joe Fortes/Goldfish is OK and Vijs is exceptional, but I hate lining up. Top dishes at Global Group are;

Kobe Beef Balls - Italian Kitchen
Lobster Poutine - Coast
Mango California Roll - Coast
Lobster Sheppards Pie - Society
Fried Rice - Sanafir ( I am asian, but Sanafir has the best fried rice in the city)
Mac Cheese Balls - Society

[Ch28]

Ever tried the lobster poutine? It's epic.

I've got 2 reasons to go there:


Lobster Poutine
A-buck-a-shuck

:D

1 friend raved about that poutine while another friend said it was just 'meh'

[aznrsx1979]

...You're kidding right? GloWbal is a very successful business and are great people to deal with in business..but I definitely wouldn't give them that badge of being "the best in the city" when it comes to the food. But then again that's just my opinion. Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

I've gotta agree. I went to Glowbal 4 times before they had their reopening in Yaletown and I've gotta say, the food was well below average. Each time I had gone, food was burnt and not "slightly browned" like they said it was. Fish was burnt, satay was burnt...to the point where you could taste teh carbon. I'm never setting foot there ever again.

Coast wasn't much better, food was alright but the service was awful. They did overcharge us our bill but that was corrected.

Italian Kitchen was the only one where I'd say things turned out alright.

[miss_crayon]

And people, not to be the grammar police or anything..but it's gloWbal with a W!!!!!

And z3guy, I agree that their concept is smart but just because they are able to fuse different cultures and flavours together doesn't mean the food is delicious/the best. Ideas can be smart, but it's another for the cooks executing the right taste.
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[Culverin]

1 friend raved about that poutine while another friend said it was just 'meh'

I have had it when worth raving about.
And there are other times it's been meh.

Other stuff turns out more consistently, but it's a hit and a miss whether they deliver quality.

[Z3guy]

And people, not to be the grammar police or anything..but it's gloWbal with a W!!!!!

And z3guy, I agree that their concept is smart but just because they are able to fuse different cultures and flavours together doesn't mean the food is delicious/the best. Ideas can be smart, but it's another for the cooks executing the right taste.
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You might not have had good dining experiences with the Glowbal group....but more people agree with my dining experiences Vs yours because they are by far the busiest chain group in the greater vancouver area. They have 4 more location to open in the next 12 months....they must be doing something right......

[bcrdukes]

What they're good at is luring people who become victims of the social demographic marketing and clearly, you and the rest of their patrons are one of them. I have sampled at several of their restaurants where a close friend of mine works for the chain as a sous chef. I will agree with Miss Crayon that their food isn't the most delicious nor is it of any major importance.

[Tapioca]

What they're good at is luring people who become victims of the social demographic marketing and clearly, you and the rest of their patrons are one of them. I have sampled at several of their restaurants where a close friend of mine works for the chain as a sous chef. I will agree with Miss Crayon that their food isn't the most delicious nor is it of any major importance.

Bang on. Their restaurants appeal to 23-35 year old yuppies who want to be seen. (and I say this as a 28-year old yuppie who lives the "condo lifestyle".)

To me, the Glowbal Group is just a tier above the Cactus/Joey/Earls "mafia" (the three people that run the these restaurants are brothers, after all) which isn't saying much.

The Glowbal Group is to the restaurant business as the Donnelly Pub Group is to the pub/club business.

[Infiniti]

Cactus/Joey/Earls "mafia" (the three people that run the these restaurants are brothers.

i think u've been misinformed..


and just to comment on the last few posts - I agree that they're business concept is bang on in terms of putting asses in seats who will spend money. As far as food is concerned they do the usual successful Vancouver chain restaurant scheme which is "consistently average".

[miss_crayon]

Yep, didn't think I was crazy afterall :D
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[Meowjin]

I only like global out of that whole group.
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[6793026]

There was a thread about this before and I position still stands, it's a decent place to eat but are they epic? not really.

Italian kitchen was by far the worse. The townhall (which was called Saltlick) closed down and they had to reno it because they did a bad job making it a 'steakhouse'. they realized it really limited their menu so they had to take it down and make it more friendly for those who doesn't eat beef.
oh wait, Glowbal is still the worse out of of all the chains.

[Z3guy]

This thread is becoming quite comical, I didn't know RS had so many food critics. I guess all the professional food critics & writers don't know what they are talking about...also, I guess all the consumers who go to Glowbal properties are just poseurs and don't know anything about food......

and to bcrdukes and miss crayon, you make me laugh.....I sense you are the guys that know more than anyone else...since you know more about food and social demos than anyone else, please share with us which are the best restaurants in the city?

[Meowjin]

italian kitchen blows. Stop riding their dick. The only reason I like global is because they make a good steak and a good burger

[Z3guy]

^ bottomline they are making money off you.....who gets the last laugh? just remember you helped emad buy his Aston Martin hahahahaha

[Meowjin]

japadog because he makes more money then all the resteraunts combined.

[Z3guy]

^ I guess you are a food connoisseur because you like to pay $8 for a hot dog with Japanese mayo.............enjoy your streetmeat......

[miss_crayon]

Dude, no need for the mean-muggin. Glowbal is great as a business but just because a lot of us don't like their food and have an opinion about it doesn't mean we're claiming to be "food connoisseurs," just simply relaying our opinions on why we don't like their food. And provence marinaside+amarcord are great places if you're curious where I like to go.
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[bcrdukes]

I challenge Z3guy to take miss_crayon out on a dinner date to settle this debacle.

[aznrsx1979]

This thread is becoming quite comical, I didn't know RS had so many food critics. I guess all the professional food critics & writers don't know what they are talking about...also, I guess all the consumers who go to Glowbal properties are just poseurs and don't know anything about food......

and to bcrdukes and miss crayon, you make me laugh.....I sense you are the guys that know more than anyone else...since you know more about food and social demos than anyone else, please share with us which are the best restaurants in the city?

Here's the list of winners from the Vancouver Restaurant Awards. I've been to a number of the restaurants listed and gotta agree with the winners. Doesn't look like Glowbal won anything.

http://www.vanmag.com/Restaurants/Awards/Vancouver_Restaurant_Awards_2010#member_download

[aznrsx1979]

^ I guess you are a food connoisseur because you like to pay $8 for a hot dog with Japanese mayo.............enjoy your streetmeat......

Hey nothing wrong with street meat. Why do you think if you travel to other countries, so many people eat at the vendors. It's not only cheap, but they've usually got some of the best food around.

[Meowjin]

Actually it was a joke that some guy with a few hot dog carts has more liquidity than any high class restaurant in vancouver.