ekr
08-22-2010, 01:20 AM
First impression of Richmond VW in Richmond Automall
Went there today on my day off and initially just want to check out some new car. I currently drive a civic EK hatch w/ swap and it's to a point that it's too small and not lexury enough for me (I know VW is not THAT lexury but as least it's a good upgrade from my EK hatch which I'd say it's all RAW).
Anyways, went there today at about 3pm or so and they were quite busy at that time. No one even care to say hi or even pay attention to you, I do understand that since they're all busy and stuffs so I went next door to Honda and check out the civic si 4 door (which is also a consideration) and supprisingly bump into a new CR-Z sitting right outside. Honda's service is not much better but they'd at least say Hi and stuffs. I walk around in the showroom with my friend for about 30 mins or so and left since there's nothing much really to check out and head back to VW.
When we get back into VW dealership and they're a bit quite down already and some sales are just chatting with each other. Yet, still no one cares to give you attention as if they're done with the day or just don't give a sh*t about it. Finally I went up to one of the sales in the sales room and ask for some info on the new GTI that they've (since they don't even have one in the showroom for me to look at, there's only one inside and it's already been sold so it's lock. This I totally understand since it's already sold and if I'm the new owner, I wouldn't want someone just randomly go into the car and check it out w/out me knowing about it). Anyhow, the sales came out, didn't even bother to give me his name and said he'll find someone else to help me since he doesn't has the key with him for those GTI sitting outside (okey now, and since when the sales person would be carrying the key around with them when no one is going to look at it, it's such a lame ass excuse that he wants to find someone else to handle us.) After couple mins, another dude come to us and said he'll try to find the key for the GTI i wanted to take a look and off he goes into the key room or whatever it is to search for it. Comes back out in another 20 mins (20 freaking mins.... to look for a key? hello, if you don't see it there, how hard is it to call someone and ask where the freaking key is....).
Okey at this point, if I'm not really interested in buying the car I'd just step out of the dealership and give them some f*cking attitude already, but since I really wanted to look at it and maybe go purchase the car so I'll stay for their BS for a bit more.
So, the 2nd guy went back into and come out again after another 10 mins and still no keys.. he bumps into another sales which IMO know nothing about jerk and don't even know why the f*ck he's there. But I'll still BS with him since appearnly he has the spear key for that GTI so off we go into the parking lot and go check it out. On the way into the lot he asked some simple questions such as what model (WHICH I ALREADY MENTION GTI LIKE A MILLION TIMES) and do I want to take a look at the 2 dr or 4 dr and such, standard tranny or DSG or what not, leather or cloth seat and all those things. Anyways.... when we get to the car he's like "O, i got the spear key for another one, this is a DSG, yada yada yada, you want a 4 doors right?? this and that....". At this point I'm totally pissed already and told him to go back inside, look for the f*cking key and get his ass back out again with it. So off he goes and go back into the showroom for it, on the way into the show room he asked again, "are you looking for a pre-own one or new one?" Just OMFG..... I just reply saying "2010...." and then he pointed at a 2007-2008 model and said "o there's one here actually" I totally ignored him while he walk around the car and trying to find out what yr model is that. Me and my friend already start looking at other 2010 GTI sitting in the lot and ignored him. after a min he comes back to me after checking the pre-own and said "O, that's a pre-own, I'll look for the key for you". We again just looked at him and didn't say a words and off he goes into the showroom. We waited and waited for another 20 mins, no one come back out and we just left the dealership and I can ensure you that I WONT go back to Richmond VW even if I'm really going to buy a GTI.
Point is that the sales should be at least LISTEN to what other people said, just OMFG, I said I want to LOOK inside of the car and find out how's the spacing and such of the GTI, the touch of the cloth seat and steering and such. They however, think I wanted to go for a test drive right from the first mins and keep on asking me question which I've ans them A FU*CKING MILLION TIMES. And WTF is wrong with the F*CKING ATTITUTE?
sorry for the long rant but why the F*CK should I buy a car from someone who don't know jack about anything and even me, coming from a Honda background with NO KNOWLEDGE on VW, to teach them what the GTI has? no thanks I think I'll either go try another dealership or just stay away from VW at all.
It'll be great if anyone can at least tell me if there's any better dealership in Vancouver with better service. I mean I still haven't buy the car and you're giving me this kind of crap already? I can't imagine what kind of BS service I'll get after I get the car and how is it going to end.
Went there today on my day off and initially just want to check out some new car. I currently drive a civic EK hatch w/ swap and it's to a point that it's too small and not lexury enough for me (I know VW is not THAT lexury but as least it's a good upgrade from my EK hatch which I'd say it's all RAW).
Anyways, went there today at about 3pm or so and they were quite busy at that time. No one even care to say hi or even pay attention to you, I do understand that since they're all busy and stuffs so I went next door to Honda and check out the civic si 4 door (which is also a consideration) and supprisingly bump into a new CR-Z sitting right outside. Honda's service is not much better but they'd at least say Hi and stuffs. I walk around in the showroom with my friend for about 30 mins or so and left since there's nothing much really to check out and head back to VW.
When we get back into VW dealership and they're a bit quite down already and some sales are just chatting with each other. Yet, still no one cares to give you attention as if they're done with the day or just don't give a sh*t about it. Finally I went up to one of the sales in the sales room and ask for some info on the new GTI that they've (since they don't even have one in the showroom for me to look at, there's only one inside and it's already been sold so it's lock. This I totally understand since it's already sold and if I'm the new owner, I wouldn't want someone just randomly go into the car and check it out w/out me knowing about it). Anyhow, the sales came out, didn't even bother to give me his name and said he'll find someone else to help me since he doesn't has the key with him for those GTI sitting outside (okey now, and since when the sales person would be carrying the key around with them when no one is going to look at it, it's such a lame ass excuse that he wants to find someone else to handle us.) After couple mins, another dude come to us and said he'll try to find the key for the GTI i wanted to take a look and off he goes into the key room or whatever it is to search for it. Comes back out in another 20 mins (20 freaking mins.... to look for a key? hello, if you don't see it there, how hard is it to call someone and ask where the freaking key is....).
Okey at this point, if I'm not really interested in buying the car I'd just step out of the dealership and give them some f*cking attitude already, but since I really wanted to look at it and maybe go purchase the car so I'll stay for their BS for a bit more.
So, the 2nd guy went back into and come out again after another 10 mins and still no keys.. he bumps into another sales which IMO know nothing about jerk and don't even know why the f*ck he's there. But I'll still BS with him since appearnly he has the spear key for that GTI so off we go into the parking lot and go check it out. On the way into the lot he asked some simple questions such as what model (WHICH I ALREADY MENTION GTI LIKE A MILLION TIMES) and do I want to take a look at the 2 dr or 4 dr and such, standard tranny or DSG or what not, leather or cloth seat and all those things. Anyways.... when we get to the car he's like "O, i got the spear key for another one, this is a DSG, yada yada yada, you want a 4 doors right?? this and that....". At this point I'm totally pissed already and told him to go back inside, look for the f*cking key and get his ass back out again with it. So off he goes and go back into the showroom for it, on the way into the show room he asked again, "are you looking for a pre-own one or new one?" Just OMFG..... I just reply saying "2010...." and then he pointed at a 2007-2008 model and said "o there's one here actually" I totally ignored him while he walk around the car and trying to find out what yr model is that. Me and my friend already start looking at other 2010 GTI sitting in the lot and ignored him. after a min he comes back to me after checking the pre-own and said "O, that's a pre-own, I'll look for the key for you". We again just looked at him and didn't say a words and off he goes into the showroom. We waited and waited for another 20 mins, no one come back out and we just left the dealership and I can ensure you that I WONT go back to Richmond VW even if I'm really going to buy a GTI.
Point is that the sales should be at least LISTEN to what other people said, just OMFG, I said I want to LOOK inside of the car and find out how's the spacing and such of the GTI, the touch of the cloth seat and steering and such. They however, think I wanted to go for a test drive right from the first mins and keep on asking me question which I've ans them A FU*CKING MILLION TIMES. And WTF is wrong with the F*CKING ATTITUTE?
sorry for the long rant but why the F*CK should I buy a car from someone who don't know jack about anything and even me, coming from a Honda background with NO KNOWLEDGE on VW, to teach them what the GTI has? no thanks I think I'll either go try another dealership or just stay away from VW at all.
It'll be great if anyone can at least tell me if there's any better dealership in Vancouver with better service. I mean I still haven't buy the car and you're giving me this kind of crap already? I can't imagine what kind of BS service I'll get after I get the car and how is it going to end.