[-vancityguy-]

///

[JesseBlue]

some will say good some will say no good...

i use teksavvy...line lease from telus but with a 200Gb limit....try it...you have to buy your own modem though (around 40 bux)

[Jeremy617]

some will say good some will say no good...

i use teksavvy...line lease from telus but with a 200Gb limit....try it...you have to buy your own modem though (around 40 bux)

telus doesn't enforce their own limits anyways though, and you can get 15mbit through them. Only time I've gotten an email about my bandwidth for the month was when i was 250% over my limit.

Teksavvy isn't really worth bothering with unless you want to get multiple lines and bond them together for higher upload. Or if you don't have a home phone, i think i remember someone saying teksavvy is a good deal if you need a dry run.

[-vancityguy-]

/////.

[saiko]

shaw has a decent student promo going on right now, but you gotta be a full time student.

22.45 xtreme internet 12months
24.95 digital tv (ch 2-57)

NO contracts. Toodaloo!

[twitchyzero]

telus has consistent speeds..but it when goes down it's a PIA
telus is like only good for not enforcing bandwidth caps

[Mr.Jay]

I work for Telus and the chances of our internet dropping is dependent on the equipment in your area as well as who does the install

however if the lines are all good and you get a legit installer than you should see speeds of around 12.8-14.5 depending on distance away from our office.

the deal Telus called you about isnt actually a deal at all since you get 5 bucks off for every service you have with us (phone/internet would be 10 off)

what I recommend is to call Telus and say Shaw offered you a better deal and unless they can beat it they shouldnt expect your business, this will most likely net you either 3 months free or 6 months depending on who you are talking too and how good u can convince them.

2 good points about Telus

1) No bandwidth enforcement

2) Constant rate of speed

Shaw speed is dependent on who else has Shaw in your area

if ya have any Qs feel free to pm me and I'll help out as much as I can

[FerrariEnzo]

^^
the only thing with Telus is the contract to get the good deals.. is there anyway around this?


Also the place where i live at has telus.. but it been bad the last couple days.. you know the reasons?

[!MiKrofT]

I always thought Telus was pretty strict on b/w usage. Unless that's changed recently.

[-vancityguy-]

////////

[-vancityguy-]

/////

[!MiKrofT]

They do require proof. I just can't remember what they needed.

[FerrariEnzo]

most likely VALID student ID

[hsh4]

im not a student. do they require some proof to be submitted?


just got my student plan. print your school schedule and show 2 pieces of id (one of them being your school id)

[Mr.Jay]

^^
the only thing with Telus is the contract to get the good deals.. is there anyway around this?

Also the place where i live at has telus.. but it been bad the last couple days.. you know the reasons?


Are you referring to landline services or mobile?

landline services you can get around contracts as well but you have to have been a long time customer however no contract will lessen the deals you can get for sure.


I always thought Telus was pretty strict on b/w usage. Unless that's changed recently.

Nope, as far as I know there is no department that does this in NA maybe outsourced but the communication between our off shores department and the local one is terrible... like really terrible

[!MiKrofT]

Odd I keep hearing how ppl get warned when they exceed their download limits.

[jACEDesignsLtd]

I work for Telus and the chances of our internet dropping is dependent on the equipment in your area as well as who does the install

however if the lines are all good and you get a legit installer than you should see speeds of around 12.8-14.5 depending on distance away from our office.

the deal Telus called you about isnt actually a deal at all since you get 5 bucks off for every service you have with us (phone/internet would be 10 off)

what I recommend is to call Telus and say Shaw offered you a better deal and unless they can beat it they shouldnt expect your business, this will most likely net you either 3 months free or 6 months depending on who you are talking too and how good u can convince them.

2 good points about Telus

1) No bandwidth enforcement

2) Constant rate of speed

Shaw speed is dependent on who else has Shaw in your area

if ya have any Qs feel free to pm me and I'll help out as much as I can

Is there a way to check up on the speed of my Telus Internet? I recently resigned with Telus and I got a kick ass Telephone-Internet-TV deal but since that day, it seems like websites and videos run a lot slower. Even got a new router in and swapped it, same thing.

[oldsnail]

telus - internet and tv is shared.. when a tuner is on, it takes up about 5mbps per tuner
shaw - independent for tb and internet

i work at shaw p/t, but stuck with a telus 3 y contract..
from my point of view, shaw is better with tv and internet. shaw has no contact as well
shaw has more channels and speed is suber fast with the 50/100mbps resident package. wifi modems, i would choose there cisco ones over the SMC

while telus phones have more historical data for information. ie call ID.

[dyan]

Is there a way to check up on the speed of my Telus Internet? I recently resigned with Telus and I got a kick ass Telephone-Internet-TV deal but since that day, it seems like websites and videos run a lot slower. Even got a new router in and swapped it, same thing.

Same here.. i was quoted 15mbps.. and im getting like 1-2..(bullshit yes i know) probably gonna complain soon or get a student package

[oldsnail]

Is there a way to check up on the speed of my Telus Internet? I recently resigned with Telus and I got a kick ass Telephone-Internet-TV deal but since that day, it seems like websites and videos run a lot slower. Even got a new router in and swapped it, same thing.

each tv tuner sucks up about 5mbps.. so if you have optik 15 and 2 tvs, it can potentially knock it down to 5 mbps for internet.

[dangonay]

I have Shaw and Telus. Telus is pretty consistent at around 13-14mb/s. Shaw varies widely from 2-3mb/s up to 28 mb/s, which is really pissing me off lately (it used to be far more consistent at 20-25mb/s).

[twitchyzero]

my household has it at bundled price $57 for 25mbps
seems like a complete rip off on paper when compared to shaw
but it's consistent, no b/w cap enforcement...and i can get advertised speed (slightly faster upload than advertised)

[nabs]

i work for telus on the network infrastructure side of things, we always use speedtest.net vancouver/burnaby servers to test our speeds as it is reliable enough with a close enough server.

try testing with no tuners on, one tuner on, so on so forth and record your speeds. Upload speeds should be constant, unless your on 25 uploads capped at 4megs i believe. If you are on a 15 meg service, for 3 bucks more upgrade to 25 meg service, i always recommend people do this, its well worth it, and you can also watch more HD channels at one time.

Telus also has its own way of testing speeds however its a little wierd if you ask me.. you can go to ftp.telus.net and navigate to pub, then to size-test, it only works for download speeds.

[jACEDesignsLtd]

Thanks for the info, guys.

I have 2 telus tv's which are on standby (not turned on). I watch TV maybe once per week and we only have like just the basic-basic channels.

Just tried nabs' suggestion with Speedtest.net right now and I got:
PING: 94ms, DOWNLOAD SPEED: 1.93MBps, UPLOAD SPEED: 0.72Mbps

Tried again:
PING: 13ms, DOWNLOAD SPEED: 1.19MBps, UPLOAD SPEED: 0.57Mbps

I think I am below average?

I will try another test later with the TV's unplugged :(

[twitchyzero]

that depends on what plan you are on....
my guess is either 3mpbs or 6mpbs down?

[terkan]

Are you direct connected? Ur ping seems to he all over the place. Try doing a normal ping test to google and see if you are getting consistent number or it's fluating all over the place. If it is there's prolly some issue with the signal to ur place or something
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[bcrdukes]

Thanks for the info, guys.

I have 2 telus tv's which are on standby (not turned on). I watch TV maybe once per week and we only have like just the basic-basic channels.

Just tried nabs' suggestion with Speedtest.net right now and I got:
PING: 94ms, DOWNLOAD SPEED: 1.93MBps, UPLOAD SPEED: 0.72Mbps

Tried again:
PING: 13ms, DOWNLOAD SPEED: 1.19MBps, UPLOAD SPEED: 0.57Mbps

I think I am below average?

I will try another test later with the TV's unplugged :(

I originally had this problem. I spoke to customer care regarding this and they transferred me to loyalty. There, they upped my package to the 15Mb package. So far, two TVs and 4 computers at home and no problems.

[jACEDesignsLtd]

I use a wireless imac mostly. No direct connection.

Yea, i'm going to call Telus today to see what's going on. It really feels that something has been downgraded or sth because I noticed the difference the same day I renewed. I could watch Youtube and Vimeo vids with no lag at all, but now I have to wait a few seconds for the video to load.

[jACEDesignsLtd]

Ok so I called Telus.

I have two macs: 1 iMac Desktop and 1 Mac Laptop. The telus rep checked everything on his end and said it looked ok. I ran a speedtest.net on the Laptop and it was 13.84mbps download speed! The videos were running at the speed I am used to. I then ran a speedtest on the Desktop and it was a slow 1.84mbps..

So the rep thinks that it's a hardware issue on my iMac Desktop. An aircard busted? He suggested to try to connect the iMac using a direct connection to the router and see if that works.

[dyan]

I originally had this problem. I spoke to customer care regarding this and they transferred me to loyalty. There, they upped my package to the 15Mb package. So far, two TVs and 4 computers at home and no problems.

Just wondering bcr, is the 15mb package only available in some areas? because when i called telus regarding faster net, they said it isn't available in my area :suspicious:

[bcrdukes]

On the Telus page, there are two packages.

Optik High Speed and the other is High Speed Turbo. I have High Speed, which is the 15Mb package.

http://www.telus.com/content/internet/optik/

At the time of my subscription, the Optik TV @ 15Mb package was extra. They probably realized that 5Mb (or whatever it was) wasn't sufficient for TV and Internet.

[nabs]

PM me your phone number, im going to run a speed test from my end... those rates are farrr too low. lol. I think I know what the problem is, the port you are on needs to be reset, you can either call them and ask them to do it, or get me to do it for you. But before you do that, PM me your phone number and i'll check the rates TELUS is seeing and let you know.

[nabs]

I call bullshit! Read my post above. They always try to pin it on the customer that somethign with the customer is busted but more than likely its TELUS provisioning.

Ok so I called Telus.

I have two macs: 1 iMac Desktop and 1 Mac Laptop. The telus rep checked everything on his end and said it looked ok. I ran a speedtest.net on the Laptop and it was 13.84mbps download speed! The videos were running at the speed I am used to. I then ran a speedtest on the Desktop and it was a slow 1.84mbps..

So the rep thinks that it's a hardware issue on my iMac Desktop. An aircard busted? He suggested to try to connect the iMac using a direct connection to the router and see if that works.

[nabs]

Just wondering bcr, is the 15mb package only available in some areas? because when i called telus regarding faster net, they said it isn't available in my area :suspicious:

anything above the 6Meg (Like the 15 and 25) service uses a different sort of port and card, the "Optik" service is slowly being added in all areas however there are some spotty places where it is not available. So it is likely that it is not available yet.

[Nismo200SX]

What I like about telus high speed is the loyalty service. I was notified of a price increase in my service after 2yrs of having a student discount and negotiated a deal for faster internet at $29.95 and then telus decides that I've been a good customer and put back down to $19.95 but maintained my highspeed deal sweet!

[jACEDesignsLtd]

ok update:

So with the help and guidance of nabs, I called Telus again and explained the situation. We did the typical testings at speedtest.net and telus.com/tech.

With the cable hooked up directly from the modem to the desktop (and I didn't know there was that iMac option till my wife whipped out the cable!), it was reading about 13mbps download. With the cable unplugged (aka wireless), it was reading about 2mbps download. So telus rep and I were scratching our heads. I thought for sure he was going to attribute it to likely that my aircard has failed.. again.

As a final option, the Telus rep changed my router channel from "11" to "6" and that did it! Everything was back to normal again!

Youtube, vimeo... loads up fine! Speedtest.net shows 14mbps wirelessly!

ping: 13ms, download:13.11mbps, upload: 1.07mbps

Yes...we are back in business!

nabs, thanks for the tips and your help in all this.