[bigrig]

was surfing the web, and prior to today, had NO IDEA that shaw had retention plans. was always under the assumption that shaw was non-negotiable


called shaw to see if there was anything they could do for me as my monthly bills were quite high

this is what i had before:

digital phone,
unlimited north america calling
voicemail
call waiting
conference calling etc

high speed internet

Full Digital cable package with movie central and superchannel
full HD package (all HD channels)

for $204 + HST

after talking them today,

got the same services i had before except for superchannel and am paying $100 + HST


THANK YOU SHAW!

[TekDragon]

Guess you got lucky. Many others have tried and got nothing. From what I understand, even if you threaten to walk, they're happy to let you walk rather than give a retention plan.

[Marioo1991]

This is what I have:
-Digital phone w/ Voicemail and Call Waiting
-Digital TV w/ HBO&movie channels
-High-Speed Internet

I was paying around $140+HST before. Called in and threatened to switch to Telus and they were able to bump my bill down to $95+HST, but only for 6 months. I pushed for a year but no luck. I guess they'll be hearing from me in another 6 months then :)

[TOPEC]

shaw is really hard to negotiate with, cause they know they're good and their main point is no contract. i myself tried TWICE in negotiating even for a small deal, but they still give me any deals, until my friend started working there in retentions.

now im getting
HD Basic
Extreme Internet
Digital Phone Lite

total comes up to 108

i used to pay 140 for HD + Extreme only.

from what i read online, the easiest way to get a deal is to actually call and tell them to cancel service in 10-15 days because ur switching providers, then within those 10-15 days, the retentions department SHOULD call u and offer u deals to stay with them. IF they dont call back 2 or so days before ur cancelation date, u would have to call back and say u want to stay with them.

[Euro7r]

I've always wanted to try to call and see if I can bump my monthly bill down. Paying around $120 for Basic cable, High speed internet and digital phone.

Guess I'll give it a shot, since I have nothing to lose anyways, since some of you guys managed to get your monthly bill knocked down. Already a bitch to pay so much.

[bigrig]

i just called them and referenced the 10/10/10 deal that telus was offering, and that ultimately, i was paying too much per month with them (shaw)

i quoted a deal that shaw had, that i found on RFD, and he said the best thing he could do i pretty much give me %50 off what i was paying since ive never gotten any credits or bonuses.

i guess its luck of the draw when dealing with them.

good luck guys!

[JulyZerg]

^ any link to the RFD thread?

thx!

[_Hotsauce_]

Telus requires a contract and from past experiences has fucking shitty customer service.

[terkan]

.

[Euro7r]

I'm going to call shaw and give the 10/10/10 deal a shot and tell them I'm paying too much LOL. I want to get this down to below $100buxs/month. Ridiculous paying so much.

[Euro7r]

Is the 10/10/10 still valid and going on? I don't want to call shaw and tell them about it and realize it doesn't exist anymore because the promotion expired.

[ilvtofu]

Yeah just called last week for my GF and guy wouldn't really discount even after I had told him that going with telus would save me $20-30 a month, he ended up giving me a $10 discount on fairchild and upgrading me to one step up for the internet speed but doesn't really feel any different. Still, bill is too much. I think I'll get her to make the switch soon.

[willystyle]

My Retention Deal

Shaw Digital Phone w/Call Display
Basic Cable + All Chinese Channels + HD Basic/Plus
Shaw Extreme

$91+Tax

[illicitstylz]

What's this 10/10/10 deal you guys are referring to?

[TOPEC]

What's this 10/10/10 deal you guys are referring to?

um no, the 10/10/10 deal means $10 for phone, $10 for TV, and $10 for internet which is $30+tax

[TekDragon]

um no, the 10/10/10 deal means $10 for phone, $10 for TV, and $10 for internet which is $30+tax

Was essentially for downtown residents only. Meant to compete with Novus. Was flat out told that because I cannot get Novus in Surrey, I am not eligible for the deal.

[Marioo1991]

they'll just let you walk. those that call retention to get a discount their account will have a note on them saying no more promotion. they'll rather you switch to telus than reducing ur bill and increase others

Do you know how long the note will stay on there for?

When I first got shaw a few years ago, I called in and got my monthly charges reduced by at least 25% for the same length of time - 6 months. Then it jumped back up and I didnt bother calling again till now. It's probably been just over a year since its been at the same amount.

[Armind]

Does anyone know if I add home phone to my current basic cable + shaw extreme, will i get a better deal or will they just give me a bundled pricing? I'm planning to switch to hd or digital tv also.

[MASTER_J]

Called yesterday, on the phone for about 90 minutes, hold times are retarded right now!

Before $145 tax in

full cable and HD
asian channels
movie central
raptors tv
nhl network
high speed net

After $106.00 plus tax for the first year, then its about 140 something plus tax

full cable and hd
movie central
asian channels
extreme internet
home phone
took out raptor and nhl network
2 FREE MOTO 3400 PVRS BABY!!!!

so pumped for the new boxes!

[bigrig]

NICE work dude!

i just called in to ask for some free pvr rentals, and they told me just to go pick em up at the retail store, and they would mark it down on my account!

THANKS SHAW!

[terkan]

Do you know how long the note will stay on there for?

When I first got shaw a few years ago, I called in and got my monthly charges reduced by at least 25% for the same length of time - 6 months. Then it jumped back up and I didnt bother calling again till now. It's probably been just over a year since its been at the same amount.

if you have notes on ur account it's permenate.. i should rephrase it.. those that keep calling back asking for promo are the ones that will get the NO MORE PROMO code on their acc. and usually the retentions.. it's not a permante plan.. i seldom see a permanate retention plan.. it's usually 12 month promo only.. ie the 1yr free hdpvr rental.. is a retention only promo.. and whether or not they give you a discount.. also depends on several things.. if you have been with shaw for a while.. and always on time paying your bill.. have a better chance of getting a retention promo over a guy that's always late on payment.. but been with shaw for a while.. same with ppl that company hop every yr after their promo runs out.. i hope you guys have lots of fake ID.. coz even after you account close.. it remains on file forever.. it's shaw's way of making sure you don't owe them money before..~

[dmm]

Anyone know if there are retention package for just internet? That's all I want, but but they just raised rates again, and tempted now to switch to Telus as I can get on a 15/15 plan, still be cheaper than Shaw.

[suzuka84]

shaw will offer the $30 all-in deal if you walk

[terkan]

.

[Mr.HappySilp]

If you look on SHAW's website about last year annual earnings is I think 50% of your bill is pure profit. So yea they could give you 25% off your bill and still make a ton of money off you. But they won't since they know 98% of the people that threaten to leave will stay with them. They know there no one else you could go to that would provide the level of service that they have.

Vancouver downtown is different coz NOVUS offer faster Internet and cable and is cheaper than SHAW on regular rate. So what does SHAW do? DRIVE OUT anyone that can compete with them by offering service at a lose in those areas.

Funny thing though the gov changes a law last year that lets a company offer different pricing in different area right after the 10/10/10 deal came out. Before then companies isn't allow to offer service at different rates in general service area but that has change coz of the price war between SHAW and NOVUS last year. Also, around that time any company can not offer services or deals as below cost in order to drive out competetion. Of coz that law have been change last year as well.

Makes us wonder does the gov really protect the small business like they said or did the big guys paid them off?

EDIT and yes I work for NOVUS. And just a note on those who call in for deals. If you are rude or have been asking for promos after promos after promos more than likely you won't get any. If you are nice and seems happy at what we offer you the first time or never had promos or just never really had any promos for a few years I will certain give you some slack. But keep calling and bugging us won't do you any good. ESPECIALLY THOSE WHO GOT DISCONNECTED FOR NON-PAY WHEN YOUR BILL IS ONLY LIKE $30 A MONTH. Is only $30 pay up lol.

[dmm]

OK, called in and asked if I can get better rates, no. Got transfered to cancellation, I tell him I want to reduce my rates, he tells me can can give me more speed for same money. I tell him I want better rate, otherwise I'm switching to Telus cuz they are cheaper, then he starts comparing why their service is better. I tell him cancel then if you can't do better. He tells me that I will lose any promos. I asked him what promos, all you have been doing for me is the raising the prices for the last 5 years. I told him to cancel.

I can get Telus internet (15mb) and TV for $30/month (+5 for a digitial box) for the first year, currently paying Shaw ~$50 month.

WIll see what other companies have internet ...

[underscore]

Telus requires a contract and from past experiences has fucking shitty customer service.

Telus' customer service is TERRIBLE. My grandparents are with them and recently moved, in order to get the internet working again I had to run some stupid online setup thing from Telus again (it would always redirect me to the Telus page, and not actually let me go online? wtf?) But in order to run the setup, you have to completely turn off the security in your browser because Telus hasn't got their little setup program signed, so even if you click allow it won't fucking run (grandparents only have IE) which is a hassle because it's only easy to bring the settings down to medium.

At least this time I got a north american tech on the phone, but they were still useless.

[Warp9Racing]

i called a few days ago...they were canvas'ing the area....so i called and said how come i didn't get a sweet promo deal...the deal i got was

for $80/month for 1 yr.
-HD plus
-free PVR
-Phone w L/D.
-extreme speed
-free wireless N router

[k2_alpha]

If you look on SHAW's website about last year annual earnings is I think 50% of your bill is pure profit. So yea they could give you 25% off your bill and still make a ton of money off you. But they won't since they know 98% of the people that threaten to leave will stay with them. They know there no one else you could go to that would provide the level of service that they have.

Vancouver downtown is different coz NOVUS offer faster Internet and cable and is cheaper than SHAW on regular rate. So what does SHAW do? DRIVE OUT anyone that can compete with them by offering service at a lose in those areas.

Funny thing though the gov changes a law last year that lets a company offer different pricing in different area right after the 10/10/10 deal came out. Before then companies isn't allow to offer service at different rates in general service area but that has change coz of the price war between SHAW and NOVUS last year. Also, around that time any company can not offer services or deals as below cost in order to drive out competetion. Of coz that law have been change last year as well.

Makes us wonder does the gov really protect the small business like they said or did the big guys paid them off?

EDIT and yes I work for NOVUS. And just a note on those who call in for deals. If you are rude or have been asking for promos after promos after promos more than likely you won't get any. If you are nice and seems happy at what we offer you the first time or never had promos or just never really had any promos for a few years I will certain give you some slack. But keep calling and bugging us won't do you any good. ESPECIALLY THOSE WHO GOT DISCONNECTED FOR NON-PAY WHEN YOUR BILL IS ONLY LIKE $30 A MONTH. Is only $30 pay up lol.


^+1
I work in the customer service industry and agree with you fully when it comes to being polite. As bad as it sounds, I would help/go the extra mile for a polite client than a rude one.

At my home, we used to get
1)Basic + tier 1 + Fairchild
2)home phone basic + call ID
3)Shaw Lite speed

all for $112.90

After reading this thread, decided to give retentions a try
After being VERY POLITE, I got:

1)basic + tier 1-3 + Fairchild (and standardl HD)
2)home phone basic + call ID + unlimited Canadian LD
3)Shaw Extreme

for $87!!!
So happy. The retetion guy was great too. Very polite and patient.

Thank you Shaw!

[Doubl3_H]

^+1
I work in the customer service industry and agree with you fully when it comes to being polite. As bad as it sounds, I would help/go the extra mile for a polite client than a rude one.

At my home, we used to get
1)Basic + tier 1 + Fairchild
2)home phone basic + call ID
3)Shaw Lite speed

all for $112.90

After reading this thread, decided to give retentions a try
After being VERY POLITE, I got:

1)basic + tier 1-3 + Fairchild (and standardl HD)
2)home phone basic + call ID + unlimited Canadian LD
3)Shaw Extreme

for $87!!!
So happy. The retetion guy was great too. Very polite and patient.

Thank you Shaw!

nice!!!


im going to give it a shot and see what i get


do you just call their customer service? and ask to transfer to retention??


thanks

[k2_alpha]

I called into customer service and played dumb.
Simply told them that I have been with Shaw for a long time and was looking for a break.
Told them I felt what I was paying was too much for the service I was getting.

First rep transferred me to "client services"
Told the rep exactly what I told the first rep.

I used a random retentions deal in this thread as a reference.

[trip]

things to consider:

not everyone will get a discount/promo
more services you have, works in your favor.. example: cable/net.. add phone services too and its easier for shaw to hook you up
pay your bills on time
been a customer for a long time
be pleasant/courteous and polite

[dmm]

Ever since I cancelled my internet service (about 30 days to go), my modem has been locking up (not passing traffiic), have to reset it and good to go again for about a day. Co-incidence?

[trip]

is a company going to exact its revenge on you, a single person when just one employee can sign 1-2 new internet services per day

[Spidey]

they can afford to give you a discount if they wanted... i mean if you are a new customer, they give you crazy deals.. and the loophole is that you can renew every 6 months if you live with someone... ie.. every 6 months just switch back and forth and you will get the promos... i was paying about 100-115 (cant erally remember) for hi speed basic tv and digital... and hd plus... now i am paying 40? but that is for the first year i think.. after that, i will just switch over from my gf's name to mine... OR threaten to go to telus/bell first.. the competition has increased lately esp with bell's big sponsor during olympics.

[dmm]

Was someone here a CSR or tech? someone have technical background about Shaw?

So when my modem disconnects, I either have to pull out the power and reset the modem, or pull the cable line and wait for the status lights to clear, then conenct back up and all is good.

Read somewhere this may be a head end or RF issue somewhere? Note that I have a 2nd modem that I borrowed off a friend, and is also experiencing similar issues.

[terkan]

it's possible that u have RF issue if ur modem is connecting and disconnecting randomly.. but borrowing ur friends modem probably wouldn't work.. coz it's not provisioned properly..

[trip]

i think my hd box is fucked. every week it will stop getting a signal and no channels are accessible while my other tvs with a regular dct700 are working fine

any idea terkan?

[gars]

anybody here on Optik?

can you run a speedtest, to see what kind of speeds you can get WHILE someone else is watching the tv...?

I wonder just how much bandwidth you really lose...

[Mugen EvOlutioN]

fuck after reading u guys review this looks like a long way road...dont think im gonna bother calling

besides 6-12 moths is pretty lame, should be permanent for as long as you stay with them.

This is a totally different ball game than Rogers retention where its actually negotiable to a certain degree.


i remember i was on the phone with shaw about a year ago and they wouldnt move an inch.
:bullshit:

[bigrig]

fuck after reading u guys review this looks like a long way road...dont think im gonna bother calling

besides 6-12 moths is pretty lame, should be permanent for as long as you stay with them.

This is a totally different ball game than Rogers retention where its actually negotiable to a certain degree.


i remember i was on the phone with shaw about a year ago and they wouldnt move an inch.
:bullshit:

actually it wasnt that long of a road when i did mine. i just called their CS line (604-629-8888) and told them that i thought i was paying too much and that although someone tried to convince me to go to telus, including telus(i proceeded to quote the telus 10/10/10 deal) i thought id give them a call to see if they can lower my bill.

they transferred me right away to their customer loyalty or care line, whatever its called, and the guy cut my bill in half right away. he said even though my new plan is only valid for a year, including my HDPVR rental, i can call back when its up and just renew it again, and by then, they might even have cheaper deals to give.

just give it a try, doesnt hurt, and you wont lose anything by trying.

[bigrig]

i think my hd box is fucked. every week it will stop getting a signal and no channels are accessible while my other tvs with a regular dct700 are working fine

any idea terkan?


call the shaw tech support line, and just tell them everything thats going wrong, they will stay on the line while they walk you through some steps, and keep telling them that nothings working.

they will eventually give up and schedule an appt for a shaw tech to come and swap out your HD box with a new one, granted that your box is currently under the 3 yr warranty

[Mugen EvOlutioN]

just called them

gonna drop from $115 plus taxes to $94 plus taxes

but before $115 was whole bunch of tv channels and internet


now $94 will include, telephone, tv, and internet


plus more channels
:thumbsup:

[Mugen EvOlutioN]

INTERNET HELP PLEASE GUYS!

so i spoke to shaw and they were kind enough to switch me from high speed to extreme


my upstairs one which is right beside the modem and router, wire connect

download speed from 10mps to 20mps (high speed to extreme)

my downstairs computer is running a wire off a D link router which i just bought today the N + extreme gigabite shit...

and from high speed yesterday to extreme today, when i do the speed test its still 5mps. Nothing changed

why is that? why is it so slow? and im actually running a wire.

HELP PLEASE?

[trip]

my box was a rental, i swapped it for another one. just thought tekran would know since hes techie

[MikeyStyle]

nice!!!


im going to give it a shot and see what i get


do you just call their customer service? and ask to transfer to retention??


thanks
just ask to be transferred to the loyalty care department

Was someone here a CSR or tech? someone have technical background about Shaw?

So when my modem disconnects, I either have to pull out the power and reset the modem, or pull the cable line and wait for the status lights to clear, then conenct back up and all is good.

Read somewhere this may be a head end or RF issue somewhere? Note that I have a 2nd modem that I borrowed off a friend, and is also experiencing similar issues.
if two modems are having the same problems, then it's most likely a signal issue

have you tried connecting to a different outlet?

INTERNET HELP PLEASE GUYS!

so i spoke to shaw and they were kind enough to switch me from high speed to extreme


my upstairs one which is right beside the modem and router, wire connect

download speed from 10mps to 20mps (high speed to extreme)

my downstairs computer is running a wire off a D link router which i just bought today the N + extreme gigabite shit...

and from high speed yesterday to extreme today, when i do the speed test its still 5mps. Nothing changed

why is that? why is it so slow? and im actually running a wire.

HELP PLEASE?
power cycle your modem and try again

[MikeyStyle]

.

[Mugen EvOlutioN]

sorry what does power cycle my modem means

did you mean router? or modem

turn off and reset?

[TOPEC]

power cycle means unplug the device from power, wait 30sec to a min and plug it back in.
in this case, power cycle ur modem means pull ur modem.

[Cassijon]

has anyone had any luck in renewing their shaw promo deals? my current triple play promo is expiring nov 1 and would rather stay with shaw than go to telus, but if shaw doesnt renew, no choice but to switch.

[!MiKrofT]

I'd like to know too. My retention promo is ending at the end of the year. I was hoping to combat with something like Techsavvy to see if they'll renew it.

[k2_alpha]

Anyone know of any promotions?

[!MiKrofT]

In the other thread this is the retention plan for shaw: 15/15/20 for 12 months.

Broadband 50/HomePhone/Full Cable

Only available if they call you. I got the call and got the 15/15 combo with Broadband50 and Homephone for $30.

[NLY]

In the other thread this is the retention plan for shaw: 15/15/20 for 12 months.

Broadband 50/HomePhone/Full Cable

Only available if they call you. I got the call and got the 15/15 combo with Broadband50 and Homephone for $30.

Do you have to call Shaw first and get sent to retention before they offer that deal?

[Harryt]

shaw retention doesn't do jack.. unless maybe you get the right rep.

I tried a few times and they just tell me they can transfer me to the cancelation department to cancel my account if I am so unhappy with the service and prices and all that.

Shaw = no care for customer loyalty.

[!MiKrofT]

Not sure. But I was on a "Customer Loyalty" plan before this for 1 year. I simply called them around this time last year and said I'm paying too much for internet. They transferred me to customer loyalty. Was pretty easy to get the $29.95/mo extreme for a year. They offered it to me for 6 months but I was like how about 1 year. They said OK.

So fast forward 11 months and they called me up and offered me the above. As well they said after 12 months I can just call back and re-negotiate. Maybe I was lucky but 2 years in a row promo ftw.

[willystyle]

Any Shaw Retention deals recently? I'm paying $120/month for only 2 basic services.

[Cassijon]

as far as i know, shaw no longer has retentions. most reps couldnt care less if you threaten to cancel your service, in fact, they will help you do it right away.

it sucks, cuz we are all paying way too much for what we get.

the only way i know to get the deals, is to keep sign up a new acct with another person's name and get the "new customer deals" that are offered for the first year, then after the year, cancel and sign up again under your name. you will then qualify for the "new customer deals" for another year.

[Renxo]

Shaw gives 0 fucks if you come or go, they are the best we have and their deals are pretty horrible most of the time. Only way to save money is to sign up and cancel then sign up with another name like the above poster said... wait for the best promo..possibly the 15/15/15 deal. We need more competition around here for cable/net.

[!MiKrofT]

They still had Customer Loyalty about 3 months ago. They offered me a 3 month promo which is the max they give out now.