[murmur]

I guess many of you have suffered from the long wait for Shaw Customer Service on the phone.

My tv box went down suddenly and now I am on the phone for 40 minutes and no damn agents willing to pick up.

I am getting sick of the repetitive music and message :(

What is the longest wait you guys had?
Mine was 1 hour 30 minutes.

[Mercy]

You must be really unlucky I have 5 minute wait tops. They should be able to help you so hang in there.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Manic!]

Twice in the last week. Once to to get them to reboot a shaw box and once to activate a box. Before I have not had to wait when I called them. something must be up.

[tonyzoomzoom]

Do they no longer have that call-back service where you'd leave them your phone number and they'd call you back within xx minutes to yy minutes?

[Domani]

call back for shaw is a must use feature if offered to u... otherwise you can just keep on waiting....

[quasi]

Already said but why wouldn't you just use the callback service? It's a no brainer.

[MG1]

Longest wait? 5 plus hours. I used my other line and called the same number and got a person within 15 minutes. Like what the fuck? I kept the other line going on speaker phone until I got through on the second line. That's bullshit! This was a while back. I use call back feature and it isn't fast, either. At least it doesn't tie up your line.

Once in a while I get through within 5 to 10 minutes, but most of the time, it's one of those "We are experiencing longer than usual wait times." call.

[murmur]

Already said but why wouldn't you just use the callback service? It's a no brainer.

unfortunately they didn't offer any option 'leave message' or 'call back' option when i just called them.

i waited for an hour and i hung up :(

[StylinRed]

yeah wait times are horrendous when i have to call them at night (during the day its fast) but at night i swear the csr's are probably busy lan partying or something and ignore the calls

[_TiDy_]

I found that the callback option is only available if you are calling in for account things such as adding channels and what not. If you are calling in to the support line there is no option. And yes, fuck shaw and their stupid wait times, i've waited 2 hours on hold before to reach someone.

[lilaznviper]

i waited for almost 2 hours on the line and in the end got hung up

[vafanculo]

I've got the perfect solution in times like these. Speaker phone + roll up a joint.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[bartone]

Well One of my friends used to work for shaw as a sales rep and they worked pretty much from 8am until 7pm??? After that there isn't much people. So you are expected to wait longer on the phone since there are less people working
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Mr.HappySilp]

lol That's why swtich... but wait Telus wait time is pretty long.
Try Novus!
I think the longest wait time when I work there was 40mins. Usually you get a rep withn 5mins sometimes even instant lol. O and if you do call us try not to call until 10am to 12pm and then call around 2pm to 6pm. Never call after 10:45pm on weekday and after 7:40pm. Coz near closing we only have one rep working and usually he is really busy with calls so most likely your call won't get answer. Also don't call right when we open coz we only have one rep working.

Is a surpise since we have over 10k active accounts but only have 9 CSR working and during the most busy time we only have 5 taking calls.

[gilly]

1hr 20 min wait for activation for my hd box at around 10pm last week.

[iwantaskyline]

If anyone needs to activate a digital box

https://activations.shaw.ca/

do it online yourself.

[EcLiPsEbOi]

i heard that they are working on reducing those wait times and what they did was hire 300 more people. this is what i heard from someone that works at shaw.

[Euro7r]

Longest wait was 45mins for myself personally.

[hotjoint]

about 45 mins for me was the longest i've ever waited

[bloodmack]

longest I waited was 2 hours. I fell asleep at 1 1/2 hours.. then I had to call again and I was on hold for another hour..

[oldsnail]

i just leave a message and get them to call me back.. the time is usually reasonable , but the wait music was horrible

[Tapioca]

Try Novus!
I think the longest wait time when I work there was 40mins. Usually you get a rep withn 5mins sometimes even instant lol. O and if you do call us try not to call until 10am to 12pm and then call around 2pm to 6pm. Never call after 10:45pm on weekday and after 7:40pm. Coz near closing we only have one rep working and usually he is really busy with calls so most likely your call won't get answer. Also don't call right when we open coz we only have one rep working.


On the rare occasion I've had to call Novus, I've always been connected within 2 minutes. If you're in a building with Novus, I don't see any reason why you wouldn't switch.

It wasn't too long ago that Shaw was promoting itself as the company with excellent customer service vis-a-vis Telus.

[tool001]

just unplug power and repulg after 5-10 sec. most problems are fixed that way. but u will have to wait .30 min before the guide is downloaded. when u call shaw thats the first thing they do to troubleshoot. (use to work thr 2 yrs back)

[TOPEC]

yeah wait times are horrendous when i have to call them at night (during the day its fast) but at night i swear the csr's are probably busy lan partying or something and ignore the calls

they actually do lol

[alex.w *//]

holy 1hr 30min to get through shaw today

[murmur]

ok guys
this is my 2nd time calling
started since 7:15pm

i waited till 7pm to call shaw because my cell phone is free after 7pm
turned on my speaker phone

left side: laptop
right side: ps3 with pro evolution soccer 2010

with a bucket of warm water for my feet

i hope they would pick up within an hour :rolleyes:

[trip]

part of the reason why wait times are high is because vancouver itself does all the inboudn calls for the gvrd but they are going to be call pooling soon with other systems. so vancouver will not only be taking local calls but from the interior and victoria as well and they will be taking calls from vancouver too. shaw is looking to reduce the wait times greatly in the up coming weeks.

[willystyle]

The Shaw Pace HD PVR is the worst piece of PVR equipment ever. It's been causing software errors every week, requiring me to reboot the PVR, wait another 30 min or so to re-download the guide. Annoying!

[$_$]

if any of you guys use iphone try the app called "lucyphone"

she basically waits on the phone for you until someone picks up, than she calls you back and link you guys tgt. i've tried it a couple times, sometimes you get dropped if the rep doesnt know that it's happening, but most time it works