[bourdon40]

Just wondering your experiences with both of these online clothing retailers.

And what are your experiences with dealing with duties/taxes upon arrival

thanks

[BWAHHH]

I just received my order from Ark today, no duties/taxes upon arrival. My friend who had ordered off Asos before had to pay customs. Hope this helps!

[ArsRebellis]

I've purchased a couple things from ASOS before.
You usually don't have to pay any duties or customs fees if you choose the standard $6 and the total value of the items are <$100. If you choose the express, they ship it via DHL and those guys make you pay customs. I've been hit with $35 to pay before receiving my package.

[chin3se604]

I placed an order last Thursday from Asos.. my order is still processing

customer service support is 24/7 .. really helpful

[BaBiE_Bee]

Ask them to mark as a "gift", usually works for no taxes/ duties. Hope this helps! :)

[Harvey Specter]

I've purchased a couple things from ASOS before.
You usually don't have to pay any duties or customs fees if you choose the standard $6 and the total value of the items are <$100. If you choose the express, they ship it via DHL and those guys make you pay customs. I've been hit with $35 to pay before receiving my package.

Correct. Express you will pay customs because it's via DHL and I swear DHL taxes everything no matter what the value is. The other method takes too long, I've waiting up to 4 weeks to receive my items because it's going through Canadapost.

[Fafine]

ordered from asos once, shipping was 6 bucks and it took a little over 2 weeks. no duties. didn't provide me with a tracking number either.

[PJ]

Ordered from Ark once.. no problem. Although shipping was a bit slow..

[filth]

lol my friend got charged $90 from customs for 2 pairs of shoes from asos.

[blee123]

^ that's when u should go and support ur local retailers lol. Prob if ur lucky, u can get the same product for a lower price locally if it goes on sale (unless they dunt sell it locally).
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[chin3se604]

just curious.. i ordered from Asos

if im not home the day my package arrives ( delivered by Canada post )

will Asos contract me and give me a reference number for my package to pick up from Canada Post?

or will Canada Post leave my package on my doorsteps?


thanks

[ArsRebellis]

^ When you're not home, Canada Post usually leaves a slip in front of the door with information regarding what time they tried to deliver it and where you're able to pick it up.
When purchasing things from ASOS, I usually find the packages left in my mailbox.
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[ArsRebellis]

Sorry for triple post, RS mobile is acting up

[ArsRebellis]

Sorry for triple post, RS mobile is acting up

[LC21]

I ordered some shit on the dec27, and order was under 100, hopefully i get it by this week, with no custom fees.

[chin3se604]

apparently my stuff that got shipped on the 5th is suppose to arrive tomorrow.. according to the customer service rep

[rien]

65$ dollar order charged 25$ in customs :(
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[chin3se604]

did you do express or standard shipping? if i get dinged at customs itll be prob around 80 lol

[rien]

did you do express or standard shipping? if i get dinged at customs itll be prob around 80 lol

standard $6. i ordered on xmas and received it two days ago

[nns]

Ark's measurements for jackets, eg: Black, medium (38-40"), is that chest?

[LC21]

Nope its the size of your dick. =D

yes it's the size of your chest

[LC21]

so i got charged $31, for a $90 order

[chin3se604]

im prob gonna get dinged too then lol... hopefully my packages comes in the morning

[bourdon40]

so i got charged $31, for a $90 order

did you order from ark or asos?

[wix]

I bought a pair of $10 jeans from ASOS. Hopefully I don't get hit with customs :)

[chin3se604]

expected date of delivery Jan 12 2011 ... still not here yet =/

[PJ]

Fai dee la

[beanzzz]

Arg... I got dinged $79 for my Brad jacket that I ordered from Ark! Looks like everyone's getting dinged! I kinda regret placing another order now.

[chin3se604]

does Ark charge you tax? how long did it take for your jacket to come?

[postcode]

expected date of delivery Jan 12 2011 ... still not here yet =/

hey how long did it take till you actually got you package, mine was suppose to come today but i still didnt get it

[chin3se604]

i got it in 3 weeks .. 7 days after the date or arrival

[specr1]

Ordered a leather jacket off Ark, it came defective, exchanged emails with a ark customer service, sent the jacket back to ark, wanted an exchange for the jacket but they just refunded me instead and ignored my emails.

[LC21]

THey have the worse customer service ever, it's all automated, so when you send them emails they just reply with the same shit over and over again. Happened to me as well.

That being said, i was dinged $40 and it was 7 days late from the expected arrival date.

[-vancityguy-]

/////

[BigBlackDC2]

Ordered from Ark on Dececmber 29th and they claimed my order was dispatched on the 30th. I've been waiting for a good 27 days for my order worth around $145 and still no news. Never received a tracking coder either. They haven't replied to any of my 5 emails inquiring to the status of my order that I sent either sooooo yeah. I understand they're having a backlog problem in January, but if I could know the status of my order at the least. I ordered from ark earlier this year and did contact their customer service regarding the order, receiving a reply with help within 2 hours and had no issues with that product. Anyone else experiencing the same issue?

[cctw]

ordered multiple times from asos and ark clothing..always under $100..get taxed every other time..

its a hit an miss imo..if they dont decide to check you're fine..but its luck of the draw..

alternatively ship everything to point roberts or sth and pick it up...
asos has a policy where if charged by US customs they will pay you the taxed amount back

[BossFrancis]

I guess some people haven't had much luck.
I bought a $100 item, no customs came within 6 days.
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