[Acura604]

Took the car in for some warranty-related cosmetic work... dealership
called me to let me know one of their techs inadvertently scratched
my bumper by dropping it (along those lines). They will send it off
to a body shop and it will be fully taken care of and also issue me a loaner
vehicle.

question: should i be worried about paint matching? paint quality?

this is an acura dealership so i'm assuming they know their stuff and deal
with er.. reputable bodyshops???

i do appreciate that they acknowledged it and contacted me but i haven't seen it yet.. will post pix later.

should i ask for a complimentary oil change or something ??

[n0ob]

Tell them you expect that they will do something to compensate for wasting your time.

[Jayhall]

Do they not have a body shop on site?? I would just make sure it is as perfect as it was before. Dont be afraid to tell them you aren't happy with their repair if its not up to par.

[Jgresch]

Just be grateful that they not only admitted to it, but also fixed it. I would bitch and complain only if the repair job is bad. I bet 95% of shops wouldn't say a thing and then deny it if you brought it up.

If they are going to give you an oil change or coupon, they will offer. If you ask for it the chances are much less that they will actually give you something.

[ddonovan]

I agree one of our guys on the island here took his S2000 into the shop and got it back with the CF front lip all scratched up. It looks like they tried to force it onto the hoist or something. They completely denied doing it, but I know the owner of the car and he is anal about being careful. I have no doubt what so ever it was done at the dealership.

[n0ob]

If they are going to give you an oil change or coupon, they will offer. If you ask for it the chances are much less that they will actually give you something.

That's not true. There's just a way of bringing it up. You don't really ask for it, you simply mention it to them like this, "I appreciate you guys owning up to your mistake and repairing the bumper, however I do hope something will be done to compensate for my wasted time."

After all, they aren't doing you any favours by having it repaired. They are simply fixing their error, but by doing so, they are also wasting your time which is something that they can only fix by compensating for it with something EXTRA.

[Jgresch]

How much time was actually wasted? Maybe OP lives right by the dealership so it's no hassle, and he gets to drive around with free gas for 2 days............ I can understand if he lives an hour from the dealership and wastes time driving back and forth they should compensate him.

[!Yaminashi]

Just be grateful that they not only admitted to it, but also fixed it. I would bitch and complain only if the repair job is bad. I bet 95% of shops wouldn't say a thing and then deny it if you brought it up.

This. Morrey Nissan in Coquitlam put a scuff into my bumper before and I had to bitch about it in order for them to agree to do something about it.

[Acura604]

the dealership is pretty good about it.

I work about 10 mins from it so it is convenient.. plus i'm going to ask
for a real nice courtesy car. some people are telling me to demand a
brand new bumper which i find a bit ridiculous.. i just want them to insure
proper paint matching and quality.

[Jgresch]

We also don't know the severeness of the scratch, maybe its hardly visible and only needs a quick polish. Unless they told you it needs to be painted?

[!Yaminashi]

the dealership is pretty good about it.

I work about 10 mins from it so it is convenient.. plus i'm going to ask
for a real nice courtesy car. some people are telling me to demand a
brand new bumper which i find a bit ridiculous.. i just want them to insure
proper paint matching and quality.

Maybe make sure that you get documentation of them repainting it, so if something were to go wrong say a year down the road, maybe fading or flaking you can go back to them

[Energy]

Like others have said, its good that they owned up to it. That means they value you as a customer and want to make you happy. Just take the courtesy car and any other free stuff they offer you.

[Revillusion GT]

I don't understand this shit about compensating you for wasted time ? they're fixing it, and providing you a car to drive while it's fixed ... at their expense. I don't see that they owe you anything else other than your car in it's original condition. Anything else is just being greedy.

[Nvasion]

id ask for free lunch or touchups

[Dragon-88]

Yeah, They are called accidents for a reason... Shit happens, and they owned up to it.. Leave it at that... Its not like they took your car for a test drive and smashed it to bits..

[Jgresch]

Yeah, They are called accidents for a reason... Shit happens, and they owned up to it.. Leave it at that... Its not like they took your car for a test drive and smashed it to bits..

Lol maybe they did, it's a write off and they're rebuilding it as we speak.

[Mugen EvOlutioN]

lol you think too much


maybe they are turboing it as we speak
:fullofwin:

[baggdis300]

I don't understand this shit about compensating you for wasted time ? they're fixing it, and providing you a car to drive while it's fixed ... at their expense. I don't see that they owe you anything else other than your car in it's original condition. Anything else is just being greedy.

i dont know about you, but i would rather of had them NOT fuck up my bumper and then waste more of my time by them having to fix THERE mistake that was 0% my fault. and entirely the mechanics fault.

[quasi]

I agree with some of whats posted. If they are fixing it and providing you a loaner you really aren't inconvenienced much anyway. Lets say they did the damage, admitted to doing it and told you to take them to court? You would get nothing more then the damages fixed and a rental car by the courts so they owe you nothing more and are fully taking care of their obligation. Asking for more is simply petty, now should they offer because they feel bad and appreciate your business that's something else.

Not really sure what gives with the free lunch attitude these days, there isn't one.

[Dragon-88]

i dont know about you, but i would rather of had them NOT fuck up my bumper and then waste more of my time by them having to fix THERE mistake that was 0% my fault. and entirely the mechanics fault.

And how would you go by this?? You can't expect every shop to be 100% perfect. Even the sponsors have problems. Its a customer service business they will do what they can to help, and if your a douch thats a different story... What time is there to be wasted?? a 5 min phone call?

Plus OP is probably better off with a repainted bumper no more scratch marks from others who parallel park and bump into it.. Thats if he has scratches...

[n0ob]

Wow, some of you guys are really naive. Do you guys lack that much business sense?

If a dealership fucks up, simply repairing whatever they fucked up on is not enough. Despite the fact they are fixing it, you are still being negatively impacted. The OP has already been inconvenienced by wasting his time on phone calls from the dealer, coming on revscene to find out what action he should take, he's now worried about paint matching, he probably has to make a trip to the dealership to get his courtesy car, he probably has to make another trip back to the dealership to get back his own car.

Repairing the bumper is the LEAST the dealership should do. Something extra SHOULD be offered by them to make the customer satisfied. You fuck up, you're going to have to give a bit extra. It's just good business sense.

[baggdis300]

And how would you go by this?? You can't expect every shop to be 100% perfect. Even the sponsors have problems. Its a customer service business they will do what they can to help, and if your a douch thats a different story... What time is there to be wasted?? a 5 min phone call?

Plus OP is probably better off with a repainted bumper no more scratch marks from others who parallel park and bump into it.. Thats if he has scratches...

are you retarded? all the time that the car is without a bumper, meaning it wont be on the road........
that is time wasted

[Jgresch]

Wow, some of you guys are really naive. Do you guys lack that much business sense?

If a dealership fucks up, simply repairing whatever they fucked up on is not enough. Despite the fact they are fixing it, you are still being negatively impacted. The OP has already been inconvenienced by wasting his time on phone calls from the dealer, coming on revscene to find out what action he should take, he's now worried about paint matching, he probably has to make a trip to the dealership to get his courtesy car, he probably has to make another trip back to the dealership to get back his own car.

Repairing the bumper is the LEAST the dealership should do. Something extra SHOULD be offered by them to make the customer satisfied. You fuck up, you're going to have to give a bit extra. It's just good business sense.

are you retarded? all the time that the car is without a bumper, meaning it wont be on the road........
that is time wasted

Well however long it takes them to fix it, means he's not putting kms on his car, and he gets free gas up to like 400-500 km which is $50ish.

If it was a major inconvienence to him, sure they would owe him somethign, like an oil change or detail or whatever, but he even stated himself he lives close by and its not a huge deal.

The only thing he is worried about is paint match and quality of the job. If the dealership manned up enough to call him, they obviously aren't going to skimp on the repair proccess either.

Now if they give him his car back with an "off" color(keep in mind this is subjective because we could just be talking about a quick polish) then he has something to bitch about and it shoudl be repaired correctly/he should be compensated.

Which customer story is better:
Yea, that acura dealership worked on my car then scraped my bumper and wouldn't do anything about it
vs
Yea, that acura dealership worked on my car, then when they accidently scraped my bumper did everythign in their power to make sure it was fixed perfectly and made sure it was convienant for me by giving me a loaner.

Personally I'd rather have a business right their wrong and be truthful about it, then try and patch up their fuck up with a free oil change or something.

[monkeywrench]

You should be really thankful they even told you it was scratched. Some dealerships don't give a crap about their customers and let the car out, hoping the customer doesn't see it.

I've seen countless customers where I work where they drive really nice cars. Most who drive black cars drive off as soon as they pay. Black cars are the easiest to scratch. Most people don't walk around and take a look at the condition of their car after the service. So be thankful they told you of the accident instead of hiding it.

If you're really worried about their workmanship of the paint, don't sweat it. Usually dealerships have a reputable bodyshop they have connections with. If you're concerned just keep the receipt of the paint job which should come with your invoice.

And by the way, bitching about wasting your time won't be the best idea. If you're lucky enough, they may even give you a percent of discount. Once you complain and tick off the advisor, they might not even give a crap. And by the way, what kind of car are you driving? Some dealerships give you a garbage loaner car if you drive something like a.. what? Acura 1.6EL? Low end cars = Low end loaners. This is just what SOME dealerships do. But majority do so, so don't expect an NSX or something stupid.

[n0ob]

Well however long it takes them to fix it, means he's not putting kms on his car, and he gets free gas up to like 400-500 km which is $50ish.

You keep talking about free gas? Where are you getting this free gas information from? Everytime I have been given a courtesy car, I have to fill the tank up before giving it back. I haven't read anything from the OP stating that he gets "free gas."

You should be really thankful they even told you it was scratched. Some dealerships don't give a crap about their customers and let the car out, hoping the customer doesn't see it.


Wow, some of you guys are so fucking stupid.
Let me give you an example of what half of you retards are saying:

"Usually, when someone murders another person, they don't admit to doing so. At least Bob admitted to murdering Jon, most people wouldn't even do that. You should be thankful that Bob at least manned up enough to admit that he murdered Jon."

And by the way, bitching about wasting your time won't be the best idea.


As I already stated, he should SUGGEST that something be done to compensate for his time, not BITCH about it. If they agree, great, if they don't, no big deal, you simply decide if you think they treated you fairly or not and move on.

[Jgresch]

I always make sure the tank is filled or nearly filled before giving it out to a customer.... If you're getting your courtesy cars on E then you should re think where you get your car serviced.

[n0ob]

I always make sure the tank is filled or nearly filled before giving it out to a customer.... If you're getting your courtesy cars on E then you should re think where you get your car serviced.

Okay...I don't know, maybe your level or reading comprehension is low, so I guess I'll quote it for you to give it another shot:

Everytime I have been given a courtesy car, I have to fill the tank up before giving it back.

I never said anything about having the car given to me on "E." I said I have to fill the tank back up before I give the car back. If they don't receive the car with the tank full, they send you a bill.

BTW, I get my car serviced at BJ BMW under warranty. I have a BMW 328i and they always give me a brand new 335i as a courtesy car. They also give me valet service to my house which is about an hour away from their dealership so I never have to drive there. So yeah...I don't think I need to re-think where I get my car serviced, in fact I feel pretty confident when I say that I probably get better service from them than most other people on this forum get from any of their dealerships.

[Jgresch]

lol sorry bro.....umad?

How come to refill it before returning it? Do they ask you to do that?

And maybe your level of judging if a car is brand new is low.... If they gave a brand new 335i out to every service customer, they would lose thousands in depreciation each day... I think what you mean to say is, they give you a relatively new 335i that they used as a service loaner for everyone.

Or has BJ BMW upgraded their service dept. so every person has a personal loaner waiting for them?

[monkeywrench]

Wow, some of you guys are so fucking stupid.
Let me give you an example of what half of you retards are saying:

"Usually, when someone murders another person, they don't admit to doing so. At least Bob admitted to murdering Jon, most people wouldn't even do that. You should be thankful that Bob at least manned up enough to admit that he murdered Jon."

Your example isn't even comparable in a situation like this. What have you seen from a service department in regards to a situation like this?

You think really every service department would man up and fix a something like a paint scratch? Think again dumbshit

[n0ob]

You think really every service department would man up and fix a something like a paint scratch? Think again dumbshit

Does that make it okay for them to ignore it? Does that mean I should be THANKFUL when a dealership does do the right thing and mans up to repair it?
Think again dumbshit. It's what is expected from a good business.

[Jgresch]

-___________-

[n0ob]

lol sorry bro.....umad?

How come to refill it before returning it? Do they ask you to do that?


They ask you to refill the tank, or they will send you the bill for the fill-up if you don't.


And maybe your level of judging if a car is brand new is low.... If they gave a brand new 335i out to every service customer, they would lose thousands in depreciation each day... I think what you mean to say is, they give you a relatively new 335i that they used as a service loaner for everyone.

Or has BJ BMW upgraded their service dept. so every person has a personal loaner waiting for them?

Nice bro, you caught me on a technicality :thumbsup:.

[Jgresch]

They ask you to refill the tank, or they will send you the bill for the fill-up if you don't.



Nice bro, you caught me on a technicality :thumbsup:.
@ bold=:troll:

[n0ob]

@ bold=:troll:

lol okay :fullofwin:


you did the same thing to me when I read your post as "I have to fill the tank up before getting in" Instead of "giving it back".

I didn't do the same thing. There's a huge difference between getting the car given to me on E and simply returning the car with a filled tank. As you said, giving a customer a car with no gas in it is just bad service. Anyway, that's irrelevant now.

[Jgresch]

Just relax noob. you will find that a lot of people share different opinions on this forum.

[Acura604]

k..so i got the car back..scratches are not deep at all... BUT they said i would be without it for an entire week!!! i will ask for a large vehicle as I have to install my childseat into it for that 1 week.

Other than that, yes they can have it and repaint it..i dont mind. but they have been very good about it and i'm not going to bad mouth them at all.

[Jgresch]

^ glad to hear that
a. Not very deep scratches
b. They are spending the time needed for a proper fix.

But sucks that it's a week at the same time.

and @ noob. Theres a huge difference between BJ giving out brand new 335is to every service customer as loaners.... btw who are you a duplicate account of? All of your posts are sarcastic or bitching at people...

[twitchyzero]

which acura dealership was this? good for them for owning up to their mistakes.

[n0ob]

k..so i got the car back..scratches are not deep at all... BUT they said i would be without it for an entire week!!! i will ask for a large vehicle as I have to install my childseat into it for that 1 week.

Other than that, yes they can have it and repaint it..i dont mind. but they have been very good about it and i'm not going to bad mouth them at all.

Maybe you guys have misunderstood me. I'm not saying they are treating you poorly. Yes, they have done something wrong and are fixing their mistake. However, I'm saying I do feel that, if they truly have top-notch service, they would offer something extra for their wrongdoings. All I'm saying is that, if they don't offer anything them self, you could simply ask if they can offer you something extra to compensate for any inconveniences this may have caused you. If they say no, I'm not saying to badmouth them. At that point, you simply move on and decide whether you think they have treated you fairly enough for you to go back there the next time you need something done. Simple.

[lowda9]

They are already doing more work for you that you paid them to do unless they charged you extra. At least they were honest with you, I wouldn't fish for more.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Gridlock]

It comes down to personal feelings on the subject. It's like tipping. Do I suck up the not stellar service and tip, or be a douche and no tip.

You want to go in and be a douche, go nuts. They'll give you something to shut you up, and call you a douche behind your back. Or....you could say that they could have not said anything, and argued you about the scratch and see that they lost a shitload of money keeping you as a customer.

Myself, my dignity has a price. I wouldn't be the douche.

On the flip side, I'd also give a little something to put it over the top, but keep in mind, for some people, whatever you give is never enough.

[CP.AR]

Maybe you guys have misunderstood me. I'm not saying they are treating you poorly. Yes, they have done something wrong and are fixing their mistake. However, I'm saying I do feel that, if they truly have top-notch service, they would offer something extra for their wrongdoings. All I'm saying is that, if they don't offer anything them self, you could simply ask if they can offer you something extra to compensate for any inconveniences this may have caused you. If they say no, I'm not saying to badmouth them. At that point, you simply move on and decide whether you think they have treated you fairly enough for you to go back there the next time you need something done. Simple.

http://www.pete.com/files/cd7e279ca74b71db.jpg

[skylinergtr]

im glad to hear that a dealership is admitting fault and is taking actions to fix the problem.

i only thing i'd be worried with is poor quality.

i know i've seen some car's bumpers painted with on spot painter guys and the quality is just shotty. they dont do a bad job matching the paint, but just lots of dust spots and orange peel. I would request them to have a profession body shop job and wetsanded afterwards for a more factory finish.

best of luck.

[Shun Izaki]

i remember working for a dealership that scratched a G35's bumper, fixed it that day at THEIR body shop, and then brought it back to the customer... didn't say shit... scary what happens there... that's why my car only ever went back for re-keying :D

[jaemc]

I'm an assistant advisor at burrard acura. :) Trushar apologizes and for all the inconvenience caused and the technician is sorry as well. He told me that we have you booked in for next week. about the paint matching no worries we'll make sure itll look good before returning to car to ya.
I can help you ask if we can throw you a complimentary oil change for your next visit =)

[CanadaGoose]

It's not like the scratch was caused by grossly incompetent staff, who would obviously not come forward about it in the first place. It was an honest mistake that could happen to anyone at any shop, and they did the right thing.

Let's face it, in this time and age what more can you ask for. You have people churning out improperly built houses, rip offs and scams up the ass, honesty and pride in a business isn't exactly a common thing anymore.

[GabAlmighty]

http://www.funnyforumpics.com/forums/this-thread-sucks/10/Thread-Crap-Stupid-Actors.jpg

http://s3.amazonaws.com/popvine/c85bf_sasha-grey-avn.jpg

[n0ob]

http://s3.amazonaws.com/popvine/c85bf_sasha-grey-avn.jpg

Ah yes, Sasha Grey, one of the dirtiest whores of all time.

[Mr.Money]

off topic:Sasha Grey,remember when she gave some japanese guy on a bus a handjob in a school outfit

and talked about working at the steakhouse banging her manager every night?..that was like 10 years older then of her age.



dirty whore.

[DragonChi]

Wow, some of you guys are so fucking stupid.
Let me give you an example of what half of you retards are saying:

"Usually, when someone murders another person, they don't admit to doing so. At least Bob admitted to murdering Jon, most people wouldn't even do that. You should be thankful that Bob at least manned up enough to admit that he murdered Jon."



Alternatively, bob lies about it, gets off the charges, becomes a public hazard, and keeps on killing.

Which one is worse?

[TRD3000GT]

Something similar happened to my car last August. The front bumper was damaged while the car was at the dealer for repair. The dealer agreed to repair it at their expense. However, dealer sent the car to a detailing shop for spot painting. I could clearly tell the two shades of paint on the bumper and I told the service manager that I won't take back the car until it is fixed properly. Therefore, the dealer sent the car back to the detailing shop for spot painting again. Sadly, the result is the same with two different shades of paint. At the end, the dealer sent my car to an auto body shop to have the whole bumper repainted and the paint finally looks like what it should be. I wouldn't blame the dealership for the damage because accident happens.

[maxxxboost]

It sucks, but stuff happens. As long as things get rectified, i don't see a major problem.

Paint will never match 100% when it comes to plastic bumpers/ metal fenders, but it can be unnoticeable. I am sure the Dealership has a shop they bring their cars to fix. Knowing that, you can be certain that the shop will know what they are doing. Ask them where they are fixing your car, and if it's not up to your standards you can make them do it again.

[CanadaGoose]

[IMG]http://s3.amazonaws.com/popvine/c85bf_sasha-grey-avn.jpg

Ah yes, Sasha Grey, one of the dirtiest whores of all time.

Off topic, but here in Calgary right now they're promoting a Valentines Day event "FEATURING SASHA GREY, FROM ENTOURAGE" , she's the DJ, and everytime I hear it, I just think yeahhhhh, Entourage, that's where we all know her from.... :whistle: like what a stupid awkward ad, just say where we all really know her from

And I'm not judging either, I believe there are people in the adult entertainment industry for legitimate reasons, but just say it, say SASHA GREY, FROM ANAL INVADERS 101 or whatever, anything but Entourage! Entourage??? Wtf nobody knows her because of Entourage...:fullofwin:

[Acura604]

Conclusion. I got the car back yesterday and wow, the paint looks
Stunning. Not sure which shop -- they mentioned one near cAmbie st
Police station. The car was also completely cleaned inside out and felt
Like a new car when i got in. The entire bumper was repainted and the
Color matching was perfect. The loaner car was great too as it helped
Me determine if I wanted a Tsx v6. This dealership owned up in a big way
And am left very satisfied. Acura corporate will email me a service followup
Soon for which I will highly commend these guys.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[illicitstylz]

Conclusion. I got the car back yesterday and wow, the paint looks
Stunning. Not sure which shop -- they mentioned one near cAmbie st
Police station. The car was also completely cleaned inside out and felt
Like a new car when i got in. The entire bumper was repainted and the
Color matching was perfect. The loaner car was great too as it helped
Me determine if I wanted a Tsx v6. This dealership owned up in a big way
And am left very satisfied. Acura corporate will email me a service followup
Soon for which I will highly commend these guys.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

probably because they know there's a thread about them :troll:

[need2speed]

Which dealership was this?
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[n0ob]

Your mom's dealership, last night.

[ekr]

omg, same thing happened to me at the dealer too, AND IT HAPPENED TO BE AN ACURA DEALERSHIP TOO!!
don't tell me it's the one in coquitlam...

[BNR32_Coupe]

this isn't an ICBC injury claim bro

the whole premise of not covering the "opportunity cost of using own vehicle" is to prevent people from abusing the system.

eg, if they gave you a free lunch, then every fat fuck in the city's going to go to that dealership, key their bumpers when no one's looking, then ask for a SUV-sized courtesy car, free gas, lunch, and an oil change.

[SSM_DC5]

Conclusion. I got the car back yesterday and wow, the paint looks
Stunning. Not sure which shop -- they mentioned one near cAmbie st
Police station. The car was also completely cleaned inside out and felt
Like a new car when i got in. The entire bumper was repainted and the
Color matching was perfect. The loaner car was great too as it helped
Me determine if I wanted a Tsx v6. This dealership owned up in a big way
And am left very satisfied. Acura corporate will email me a service followup
Soon for which I will highly commend these guys.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Probably Craftsman Collision did it.
http://craftsmancollision.com/locations/infopages/west6thav.html

[sulos]

I took my versa in for an oil change recently and when I came back I took a quick look at my car from across the parking lot while walking to the service area. I noticed that my license plate was damaged and so was the cover (it was bent). I noticed it from 30 feet away and it was parked in an area where the finished cars where, so I walked over and took a look at it and went around the whole car.

I walked into the serivce area and they didn't say anything to me about my license plate so I asked them and they said they would fix it. Not that it was a big deal in regards to the amount of damage that was done I just keep thinking to myself if I cod see it from 30 feet away then the lot boy must have noticed or no one cares about my car enough to even go around it once! Very unprofessional.

That was strike 3 for the dealership but I am going to give them another chance, the next time they damage my car and don't tell me about it when I come to pick it up I am going to talk to the manager and possibly give Nissan Canada a call.

It was Morrey Nissan in Burnaby. Don't know if anyone else has had a problem with them before.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[impulseX]

I took my versa in for an oil change recently and when I came back I took a quick look at my car from across the parking lot while walking to the service area. I noticed that my license plate was damaged and so was the cover (it was bent). I noticed it from 30 feet away and it was parked in an area where the finished cars where, so I walked over and took a look at it and went around the whole car.

I walked into the serivce area and they didn't say anything to me about my license plate so I asked them and they said they would fix it. Not that it was a big deal in regards to the amount of damage that was done I just keep thinking to myself if I cod see it from 30 feet away then the lot boy must have noticed or no one cares about my car enough to even go around it once! Very unprofessional.

That was strike 3 for the dealership but I am going to give them another chance, the next time they damage my car and don't tell me about it when I come to pick it up I am going to talk to the manager and possibly give Nissan Canada a call.

It was Morrey Nissan in Burnaby. Don't know if anyone else has had a problem with them before.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

wow strike 3 already and your gonna give them one more chance? i would have probably talked to the manager by now..

[jing]

I took my versa in for an oil change recently and when I came back I took a quick look at my car from across the parking lot while walking to the service area. I noticed that my license plate was damaged and so was the cover (it was bent). I noticed it from 30 feet away and it was parked in an area where the finished cars where, so I walked over and took a look at it and went around the whole car.

I walked into the serivce area and they didn't say anything to me about my license plate so I asked them and they said they would fix it. Not that it was a big deal in regards to the amount of damage that was done I just keep thinking to myself if I cod see it from 30 feet away then the lot boy must have noticed or no one cares about my car enough to even go around it once! Very unprofessional.

That was strike 3 for the dealership but I am going to give them another chance, the next time they damage my car and don't tell me about it when I come to pick it up I am going to talk to the manager and possibly give Nissan Canada a call.

It was Morrey Nissan in Burnaby. Don't know if anyone else has had a problem with them before.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Your car was likely machine washed and the plate, and plate frame got caught onto it. Happens all the time if it's not bolted on properly
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[sulos]

Your car was likely machine washed and the plate, and plate frame got caught onto it. Happens all the time if it's not bolted on properly
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

ya, the service guy knew what happened right away without seeing the car.

They know that this happens and yet don't check for it before they give the car back to the customer? :failed:

[sulos]

wow strike 3 already and your gonna give them one more chance? i would have probably talked to the manager by now..

Strike one and two was over the same thing. They scratched a piece inside my car by the shift lever and didn't say anything. Then they replaced the wrong part. It took them a year to get the right one and put it in....