[JSALES]

A Vancouver woman is speaking out against Telus after she racked up almost $37,000 on her monthly cell-phone bill during a trip to Egypt.

Alanna Fero visited North Africa for a couple of weeks and took her brand-new iPhone with her. She says that before she left, she talked to Telus several times about what sort of voice and data plan would be appropriate to avoid a huge bill.

When she learned about the total on her bill, Fero said, "I burst out laughing .... Somebody had to have hacked into it or something; there's no possible way that I, in two-and-a-half weeks, ran up a $37,000 bill."

She says she asked a Telus staff member to investigate what happened.

"They just put someone else on the phone who said, ‘No ma'am, this is your bill and Africa is expensive.'"

But Telus spokesman Shawn Hall says that the phone company noticed a spike in Fero's data use almost immediately after she left Canada. The company cut off her service, and representatives spoke to her over the phone.

"She asked us to turn the data back on," he said.

Hall says Fero used about 1,600 megabytes of service during her trip.

"That's a lot -- an average song is about four megabytes," he said.

"You can't go overseas and expect that the data plans and the wireless rates that you're going to get are going to be the same here. You travel to North Africa and the rates are going to be a lot higher."

But Hall says that Telus wants to work with Fero to reduce her bill.

"Bottom line, we want to talk to this customer and sort it out. We know it's a huge bill; we want to talk to her and figure it out," he said.

With files from CTV British Columbia's Brent Shearer



http://www.ctvbc.ctv.ca/servlet/an/local/CTVNews/20110303/bc_iphone_bill_110303/20110303?hub=BritishColumbiaHome

this made me laugh. what a stupid woman, does she not have common sense? even using your phone in the US is pretty expensive so why would using it in Egypt be any different

[drunkrussian]

lol even if they reduce it by 50% itll be over fifteen grand.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Sunfighter]

Let me get this right.... they cut off her data.... talk to her about it on the phone... and she STILL racks up $37k??? This has gotta be on the customer.

[SpuGen]

She's gonna get fucked if she even tries to sue. Telus/rogers/bell/fido etc. Record thier calls for this very reason.

If it was recorded that she told them to turn it back on, and a disclaimer was given, she's fucked.

[Greenstoner]

Lawl, what an idiot...
Probably uploading egypt video onto youtube for her 3 mins fame
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Jayhall]

is there any way that providing this woman with the service actually cost telus anywhere near 37k?? Im actually a little afraid to ask what their profit margin is on a bill like this, let alone all the other $100 a month bills out there

[Presto]

:troll: http://www.alannafero.com/ :troll:

[CharlieH]

shes a fucking idiot. roaming overseas is generally $25/mb.

1600 x 25 = GFG

[Hondaracer]

well i'm sure Roaming in egypt is not cheap.. and you are not using Telus's lines, you are using the local service providers

when i was in Arizona i used my iphone for GPS and a few "around me" app times

i probably used data for a total of 30 minutes, and nothing extremely data intensive, and i managed $120 in charges

[MG1]

Olsen Not On Your Side, in this case.

This woman, Alanna Fero, is retarded.

[ajax]

is there any way that providing this woman with the service actually cost telus anywhere near 37k?? Im actually a little afraid to ask what their profit margin is on a bill like this, let alone all the other $100 a month bills out there

+1, the total cost to them was probably a fraction of the total bill.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[RevRav]

Let me get this right.... they cut off her data.... talk to her about it on the phone... and she STILL racks up $37k??? This has gotta be on the customer.

-> They cut off her data
-> talk to her on the phone
-> BUT she asked for it to be turned back on

[The_AK]

HAH I had an interview with her one time, shes so full of herself its unbelievable

edit*

:troll: http://www.alannafero.com/ :troll:

http://www.facebook.com/profile.php?id=659495607

[Hondaracer]

So if i go to a casino and lose 10 grand, since they make so much profit off other people while i'm not there, they should give some of my money back?

[Vansterdam]

LOL idiot

[MG1]

OMG, just googled her thinking she could be a hot looking air head.

[BrRsn]

Oh fuck her. I love how people can weasel their way out of everything. No wonder the amount of giant vaginas in modern society is increasing exponentially. I hope telus sticks it to her, dumb bitch.

Just pisses me off when people use their stupidity/ignorance to get out of anything/everything. Whatever happened to owning up to what you did?

If she gets any amount credited for this, I should get my overages credited too because "I didn't know it was going to cost so much". It's like we're rewarding stupidity and the lack of awareness.


She probably tethered her iphone to her macbook to upload pics of herself to her facebook so all her gay little blond haired $8 starbucks coffee holding fake tit having, dog in chanel bag carrying poseur friends could comment and say "OMGGG UR IN EGYPT!! YOU SEXCI BITCH LOLOLOLOL". Too bad she didn't get killed in the riots, that'd be a sweet facebook status "LOL HELP IM BEING ATTACKED!!!!!!!!"

[Preemo]

This I have no remorse for.

Anyone who has ever worked retail will have at some point have dealt with a customer such as this. Thinking they know everything there is to know when in reality they don't know shit and then blaming the problem on something so generic.

Hell, even after ignoring the warning from Telus? This one is definitely on the moron.

[Manic!]

Why can't Telus make a real time bill app.

[Gh0stRider]

LOL @ Alanna Fero

[The_AK]

Why can't Telus make a real time bill app.

They're bonuses come from people going over their minutes/data/texts

good example of corporate social responsibility but also a good way to reduce revenues

however, with Bell I'm actually able to log onto their customer service website and monitor how much i've used up and actually did when I had an error on my phone about data usage. Not to mention you CAN track your info on your iphone if you just check usage in the settings section. Not sure about other smart phones.

[Jayhall]

So if i go to a casino and lose 10 grand, since they make so much profit off other people while i'm not there, they should give some of my money back?

this isnt what Im trying to get at. That is stupid. What Im wondering is, if providing her this service cost telus say $1000 out of their pocket, does making $36,000 profit really seem reasonable. I have no doubt that this bitch is completly retarded and she has done this to herself. BUT, Telus is also the biggest bunch of cock suckers I have dealt with in my life. Ok maybe they are second to ICBC

[Jegz]

Name sounds like a chocolate

[Alatar]

When I went to California last summer, I switched my 500mb data from Canada data to Canada + US Data. Cost me $10 more/month. Rogers had this option in the past, not sure if they still do... but anyways, gave me access to all 500mb of my data, and only cost $10 more to do it. Not a bad idea if you know you'll be there for 2-3 weeks, anyway.

This lady was just plain STOOOOOOOpid. How can you not know you're going to be paying through the ass and back, ass to mouth style, when you're roaming, with data and voice. They even have travel packages/setups where you pay an up-front fee and you get a reduced rate charge. The fact that she didn't do this, and even told them to turn her services back on... Ridonculous.

[BrRsn]

this isnt what Im trying to get at. That is stupid. What Im wondering is, if providing her this service cost telus say $1000 out of their pocket, does making $36,000 profit really seem reasonable. I have no doubt that this bitch is completly retarded and she has done this to herself. BUT, Telus is also the biggest bunch of cock suckers I have dealt with in my life. Ok maybe they are second to ICBC

That's not fair. I don't care how big the corporation is, rules are rules.


You go out to dinner and say your bill comes to $150. The restaurant's costs are only $100. Is it right to bitch and complain and get out of paying for those $50? It doesn't matter whether it's $50 or $36,000, you know what the items on the menu cost, the server even cut you off half way through, but you demanded more food, then fucking pay it!

If she had HALF a brain, she'd buy a simcard in egypt and just stick it in her phone, like any NORMAL person does when they visit anywhere.

At my job, I used to make $9/hour. One month my bill came to $600. My dad usually pays my phone bill because i rarely work, but I thought this amount was way too high to ask for my dad to pay. I could've easily gotten my dad to pay it and he wouldn't have said anything more than "you're an idiot" and paid it, but I didn't because I know it's my fault.

Promoting the easy way out is in no way a good way to improve anything.

[drunkrussian]

this isnt what Im trying to get at. That is stupid. What Im wondering is, if providing her this service cost telus say $1000 out of their pocket, does making $36,000 profit really seem reasonable. I have no doubt that this bitch is completly retarded and she has done this to herself. BUT, Telus is also the biggest bunch of cock suckers I have dealt with in my life. Ok maybe they are second to ICBC

i completely agree with you. Not about telus, but our mobility industry in general. The reason telus is gonna give her a lot of her money back is to try to make people not realize the fact that it costs this woman the price of a brand new civic, to use the internet overseas. It absolutely does not cost nearly that much to provide this service - the pricing models they've set up are there to take advantage of people. If it takes epically dumb bitches to get this through to people already, one dumb bitch at a time, then i'm all for it. Ridiculous.

[StaxBundlez]

http://img2.moonbuggy.org/imgstore/bitch-please.jpg

[Jayhall]

That's not fair. I don't care how big the corporation is, rules are rules.


You go out to dinner and say your bill comes to $150. The restaurant's costs are only $100. Is it right to bitch and complain and get out of paying for those $50? It doesn't matter whether it's $50 or $36,000, you know what the items on the menu cost, the server even cut you off half way through, but you demanded more food, then fucking pay it!

If she had HALF a brain, she'd buy a simcard in egypt and just stick it in her phone, like any NORMAL person does when they visit anywhere.

At my job, I used to make $9/hour. One month my bill came to $600. My dad usually pays my phone bill because i rarely work, but I thought this amount was way too high to ask for my dad to pay. I could've easily gotten my dad to pay it and he wouldn't have said anything more than "you're an idiot" and paid it, but I didn't because I know it's my fault.

Promoting the easy way out is in no way a good way to improve anything.

life isnt fair, Im used to that. You are over thinking this. Im just curious as to what kind of profit is involved. I know pretty much every corparation has rediculous profit margines, its how buisness is done, but in my opinion making a 18,953% profit margin is rediculously unreasonable. (I made that number up btw) Sorry if you dont like my opinion, Id like to explain why I think this way, but Im pretty sure we are on different levels of thinking

[palepilsenpin0y]

*sigh* some people..
http://www.myconfinedspace.com/wp-content/uploads/2008/04/common-sense-superpower.thumbnail.jpg

What was she doing in Egypt in the first place? There are kitchens right here in Vancouver.

[BrRsn]

life isnt fair, Im used to that. You are over thinking this. Im just curious as to what kind of profit is involved. I know pretty much every corparation has rediculous profit margines, its how buisness is done, but in my opinion making a 18,953% profit margin is rediculously unreasonable. (I made that number up btw) Sorry if you dont like my opinion, Id like to explain why I think this way, but Im pretty sure we are on different levels of thinking

Not thinking from the perspective of the business, but what example does it set to everyone else? If you ever do anything that's your fault, if you whine and complain enough, it will be rectified?

She didn't have to go through all that mess. They would've reduced it significantly if she called in, talked to them in a nice, professional way. Instead, what she probably did is she called them and talked down to them. The fact that she "laughed" at her bill when she first saw it is the first sign that she instantly thought she was right. If she had called telus, and been reasonable there is no doubt in my mind they could have reduced it significantly. Instead she probably called, and treated them like shit, and in turn they stuck it to her. Now she's making a big deal for no reason, and telus will have no choice but to give her what she wants. It always happens like this. There was a case in america where a guy tethered what he thought was unlimited data to his laptop, and he got raped by fees. He made a big deal, they reduced it.

My sister works for rogers and there's been numerous occasions where she's given people large credits out of sympathy. The people you talk to when you call in are humans too, and if you're going to be a bitch to them and act all high and mighty, don't be surprised then they start fighting fire with fire.

The point here is, what she is doing is morally incorrect. She is not above anyone else, and just as everyone else has to pay the overages, she should have to too. Businesses will always make large profits, its up to the consumer to make the informed decision whenever they use anyone's services.

Lastly, making a $xx,xxx profit is not ridiculous, it's good business. I've got a few friends who are real estate agents and they tell me stories all the time about people who say "sell my house for $xxx,xxxx and whatever you get above that is yours". Next thing you know, the market explodes and that house sells for a million dollars over what the seller originally wanted. Yeah they're upset, yes they feel ripped off, but that's what they agreed to. Just because it's "unfair" doesn't mean it's fair for you to go ahead and change it. Telus offered her a service, and she used it. She knew she was going to be charged a lot for it, but she still used it. No sympathy whatsoever, good job telus.

[RevYouUp]

yea if she stayed in the kitchen she wouldnt have lost 37k

[Graeme S]

That's not fair. I don't care how big the corporation is, rules are rules.


You go out to dinner and say your bill comes to $150. The restaurant's costs are only $100. Is it right to bitch and complain and get out of paying for those $50? It doesn't matter whether it's $50 or $36,000, you know what the items on the menu cost, the server even cut you off half way through, but you demanded more food, then fucking pay it!

Promoting the easy way out is in no way a good way to improve anything.

I'll be honest here. I've got one hand on both sides of the fence here. On one side I'm on the "OK, seriously, what the fuck were you thinking you stupid idiot?" I mean, in Egypt in a time like this. And you go to turn on your data? And then you get warned and yet you turn it back on? The customer service call must have told her "Miss, you have accrued $x in charges, are you certain you want to continue using your data? It costs $y/MB in Egypt". She's a fucking retard for keeping on going.



At the same time though, in general, I find it annoying how much people are gouged for things like this. I was reading an article about Rogers recently, and how the telecommunications giant has been consistently buying back stock for the last few fiscal years--why you ask? Analysts believe it's because "Rogers has nothing else to spend it on--the major infrastructure plans it previously was paying for are now completed." So basically they're still shafting us with the high prices of infrastructure development (and claiming that it's too expensive to build more landline data infrastructure--I know, it doesn't affect us here, but they're a big player back east). And even moreso when we travel abroad--the cost of transmission of data is not as much as we get charged for it. Certainly "companies can charge whatever they want for the services that they provide", but there would also be an uproar if gasoline companies or supermarkets were to jack their rates up on a similar markup scheme.

[Jayhall]

people not realize the fact that it costs this woman the price of a brand new civic, to use the internet overseas. It absolutely does not cost nearly that much to provide this service - the pricing models they've set up are there to take advantage of people. If it takes epically dumb bitches to get this through to people already, one dumb bitch at a time, then i'm all for it. Ridiculous.

THIS^^ exactly is the problem I see, and where my curiosity comes from. You may say, Im a dreamer

Not thinking from the perspective of the business, but what example does it set to everyone else? If you ever do anything that's your fault, if you whine and complain enough, it will be rectified?

Dude, seriously I dont disagree with you. She has to accept responibility for her own actions. If the whole world did that what a better place we would live in. But my area of concern is, what kind of world would we live in if people wernt taking advantage of other people all the time. My curiosity is way off topic for this thread, but this subject sparks it. I've wondered about this a few times before, and posted hoping maybe someone could shine some light.

[ilvtofu]

Name sounds like a chocolate

You are what you eat, and she looks like she has had a lot

[BrRsn]

THIS^^ exactly is the problem I see, and where my curiosity comes from. You may say, Im a dreamer



Dude, seriously I dont disagree with you. She has to accept responibility for her own actions. If the whole world did that what a better place we would live in. But my area of concern is, what kind of world would we live in if people wernt taking advantage of other people all the time. My curiosity is way off topic for this thread, but this subject sparks it. I've wondered about this a few times before, and posted hoping maybe someone could shine some light.

I'm sorry but I firmly believe no one can get anywhere (in the modern world) without taking advantage of someone in some way, shape or form. There always has to be a loser, and there always has to be a winner.

We could of course just call it a draw, and have everyone be equal, but then what would drive a person to be a doctor or a surgeon, if everyone is equal and everyone makes the same amount of money anyways? Certainly there will be some people who just have a love for the job and do it regardless, but for most people money is the motivation. The world is too materialistic for no one to be taken advantage of.

[FN-2199]

Oh fuck her. I love how people can weasel their way out of everything. No wonder the amount of giant vaginas in modern society is increasing exponentially. I hope telus sticks it to her, dumb bitch.

Just pisses me off when people use their stupidity/ignorance to get out of anything/everything. Whatever happened to owning up to what you did?

If she gets any amount credited for this, I should get my overages credited too because "I didn't know it was going to cost so much". It's like we're rewarding stupidity and the lack of awareness.


She probably tethered her iphone to her macbook to upload pics of herself to her facebook so all her gay little blond haired $8 starbucks coffee holding fake tit having, dog in chanel bag carrying poseur friends could comment and say "OMGGG UR IN EGYPT!! YOU SEXCI BITCH LOLOLOLOL". Too bad she didn't get killed in the riots, that'd be a sweet facebook status "LOL HELP IM BEING ATTACKED!!!!!!!!"

/thread.

:rofl: :bowdown:

[FerrariEnzo]

wow... this made my day... good laugh..

Telus should just release the recorded calls so we can all hear her crying to get the data turned back on?

i mean couldnt she just get a temp phone over there to use, wouldnt that be better?? people need to start thinking with their brains...

[rJZx]

:facepalm:

/thread

[orange7]

lol.. and i'm assuming she's on a 3-year contract with telus.

[Arash]

Every time I hear someone loose out or die, I secretly feel good inside because it gives me a better chance of survival in the corporation of Canada.

[rJZx]

Every time I hear someone loose out or die, I secretly feel good inside because it gives me a better chance of survival in the corporation of Canada.

If you want a better chance of survival get a real job and quit the paper mache cars to little kids in preschool :troll:

[The_AK]

lol.. and i'm assuming she's on a 3-year contract with telus.

probably extended to 5 years after "negotiations" with telus :lol

[TheKingdom2000]

My mom told me about this...

I lol'd.

[achiam]

is there any way that providing this woman with the service actually cost telus anywhere near 37k?? Im actually a little afraid to ask what their profit margin is on a bill like this, let alone all the other $100 a month bills out there

It's actually not Telus eating the lion's share. When you use another foreign network, that network charges YOUR network an exorbitant rate. In any case, I think she is going to end up paying given that they already warned her. She should also have inquired as to the data rates -- less developed countries cost the most!

[Jayhall]

It's actually not Telus eating the lion's share. When you use another foreign network, that network charges YOUR network an exorbitant rate. In any case, I think she is going to end up paying given that they already warned her. She should also have inquired as to the data rates -- less developed countries cost the most!

who knows, maybe the other network charging telus 20k for usage. Either way someone is making fat cash off this foolish woman

[you!]

ahahahahaa what a stupid cunt

[EmperorIS]

you have no idea how retarded people are ....
you'd know if you work in the cellular industry ... customers come in with the most retarded questions and complaints that goes beyond any logic, reasoning or any common sense what so ever..
ex. Customer comes in complains non stop about phone not turning on ... demands full refund or warranty. i take a look @ phone.. push power button ..phone turns on and works completely fine. What was wrong ? he dropped it and the phone turned off.

Customer comes in ask if he can pay in rupees ... do i look like fuking Aladdin ?

[Nlkko]

you have no idea how retarded people are ....
you'd know if you work in the cellular industry ... customers come in with the most retarded questions and complaints that goes beyond any logic, reasoning or any common sense what so ever..
ex. Customer comes in complains non stop about phone not turning on ... demands full refund or warranty. i take a look @ phone.. push power button ..phone turns on and works completely fine. What was wrong ? he dropped it and the phone turned off.

Customer comes in ask if he can pay in rupees ... do i look like fuking Aladdin ?

You would be amazed at the number of not-so-tech-savvy borderline tech-retarded people.

[StylinRed]

wow..... what a moron... she's looking at her bill and it shows its from her data of 1680.625mb lol


according to her website she has a lengthy "client list"

and this quote from her site

A leading Author, Coach, Venture Catalyst, Human Capital Strategist, Keynote Speaker and Media Commentator, Alanna is available for one-on-one and small group business and career coaching, as well as media, book signings, and speeches at conferences and trade shows, corporations, professional associations, universities and non-profit organizations.

rofl... if i had hired her for anything i'd be trying to get a refund ;)

[goo3]

At the same time though, in general, I find it annoying how much people are gouged for things like this. I was reading an article about Rogers recently, and how the telecommunications giant has been consistently buying back stock for the last few fiscal years--why you ask? Analysts believe it's because "Rogers has nothing else to spend it on--the major infrastructure plans it previously was paying for are now completed." So basically they're still shafting us with the high prices of infrastructure development (and claiming that it's too expensive to build more landline data infrastructure--I know, it doesn't affect us here, but they're a big player back east). And even moreso when we travel abroad--the cost of transmission of data is not as much as we get charged for it. Certainly "companies can charge whatever they want for the services that they provide", but there would also be an uproar if gasoline companies or supermarkets were to jack their rates up on a similar markup scheme.

Most of these (smart) businesses don't charge based on cost of their service; they charge based on how much leverage they have over you. It gives them incentive to take risks and to get their costs down.. otherwise their margins wouldn't be as fat as they are.

It's not their job to police themselves. It's not fair anyway cuz they have to make sure they can survive when things don't go well. If they give us a break now, does that mean they deserve a bail out if they're in trouble later? The job is on us (govt and regulators) to make sure they have competition to keep them honest.

What about businesses that are barely scraping by or selling at a loss because they have too much competition? Is it ok for them to be propped up by tax money? Of course not. No one would be complaining cuz everything's cheap. You win some, you lose some. That's the way it goes. And we're talking about cell phone service, not something important like a water shortage.

[hotjoint]

lmao :lol

[sonick]

Customer comes in ask if he can pay in rupees ... do i look like fuking Aladdin ?

ROFL.

[StylinRed]

Customer comes in ask if he can pay in rupees ... do i look like fuking Aladdin ?

haha...hah...he....


the original Aladdin is somewhere in China

and the Disney Aladdin is in Iraq/Iran


neither of which would accept the rupee :P

:troll:

[TouringTeg]

I loled. It will be interesting to see what they reduce it to.

[yogenfruz]

From now on, if my bill is more expensive than I feel it should be, I'm just going to phone Telus and say "But what about the Alanna Fero thing, you guys tried to lower her bill, why not mine?"

:troll:

[LiquidTurbo]

From now on, if my bill is more expensive than I feel it should be, I'm just going to phone Telus and say "But what about the Alanna Fero thing, you guys tried to lower her bill, why not mine?"

:troll:


Golden. :D

[The7even]

dhilon, your logic on responsibility is spot on. The points you make are not just good, but it's the way it should be. People do need to take care of their shit. I praise you for that..

With that said, please, shut up, I'm trying very hard to not call you a cock gobbler.

I'm in the states, and in Chicago we don't have Telus, but get fucking real, $37,000 is an expensive ammount to charge anyone.

"oh but it's a business" shut up. It's a bunch of people providing a fucking service that has no fucking resource. These faggots charge people 20 cents per text over here and the cost of actually sending 1 text is actually 1/100000000 of a penny. A PENNY!
It's free basically.. and it's not a resource. It's not like they can run out of it.
It's just a way for them to , as you so your self said, fuck somebody over in order to get ahead.

I'm so fucking pissed at people that think that for a business to survive they have to fuck everyone else over. Guess what, that is the mentality of EVERY business in America.... and it is why 1% of the faggots in the US control 99% of the money . I'm not sure on that % but it's somewhere around the 90's

"but that's capitalism" shut up. That isn't capitalism, that is a recipe for revolt. Unhappy population and the rich getting richer and poor getting poorer.

Look at for example Wisconsin. I don't know if you've seen it but their government is fucking over teachers big time, and the part that pisses me off the most is these news pundits who claim "omg these teachers are making over 50k a year and they get benefits too!, that is SO MUCH!"
But those fucking assholes in the banking business can get 500,000k a year and the same news analysts or reporters or whatever the fuck they are will fucking claim that taxing the wealthy (1%) is going to fuck EVERYONE over.

So.. why the rant? Because I'm sick and TIRED of these money hungry cocksuckers leeching everything out of everyone. You can call it good business, I will call it what it really is.. a fucking precedent for an uprising.
I really wish every bank would burn to the ground, these oil companies go bankrupt and lose all their money and that companies like Telus and etc all fucking die horrible deaths. These assholes watch as people starve and yet they keep 97% of their billions collecting fucking dust.

Die greedy faggots, die. This is the reason I LOVE Julian Assange and what he's doing . I hope bank of america falls too and all these lies people have been fed get exposed.

[sonick]

I really wish every bank would burn to the ground, these oil companies go bankrupt and lose all their money and that companies like Telus and etc all fucking die horrible deaths. These assholes watch as people starve and yet they keep 97% of their billions collecting fucking dust.

Tyler Durden?

http://www.youtube.com/watch?v=LTnPjHh8fZ0

[aznrsx1979]

Did she really need to have her phone on the whole trip. Are people really joined at the hip to their phone. I mean come on, you're out of the country. If you really need the phone, leave the data off...it's not like you need to get every bloody e-mail, tweet and update your facebook page every minute.

[JSALES]

I hope she pays for every single penny, people like that shouldn't get away with it since it was her own mistake

[Hondaracer]

dhilon, your logic on responsibility is spot on. The points you make are not just good, but it's the way it should be. People do need to take care of their shit. I praise you for that..

With that said, please, shut up, I'm trying very hard to not call you a cock gobbler.

I'm in the states, and in Chicago we don't have Telus, but get fucking real, $37,000 is an expensive ammount to charge anyone.

"oh but it's a business" shut up. It's a bunch of people providing a fucking service that has no fucking resource. These faggots charge people 20 cents per text over here and the cost of actually sending 1 text is actually 1/100000000 of a penny. A PENNY!
It's free basically.. and it's not a resource. It's not like they can run out of it.
It's just a way for them to , as you so your self said, fuck somebody over in order to get ahead.

I'm so fucking pissed at people that think that for a business to survive they have to fuck everyone else over. Guess what, that is the mentality of EVERY business in America.... and it is why 1% of the faggots in the US control 99% of the money . I'm not sure on that % but it's somewhere around the 90's

"but that's capitalism" shut up. That isn't capitalism, that is a recipe for revolt. Unhappy population and the rich getting richer and poor getting poorer.

Look at for example Wisconsin. I don't know if you've seen it but their government is fucking over teachers big time, and the part that pisses me off the most is these news pundits who claim "omg these teachers are making over 50k a year and they get benefits too!, that is SO MUCH!"
But those fucking assholes in the banking business can get 500,000k a year and the same news analysts or reporters or whatever the fuck they are will fucking claim that taxing the wealthy (1%) is going to fuck EVERYONE over.

So.. why the rant? Because I'm sick and TIRED of these money hungry cocksuckers leeching everything out of everyone. You can call it good business, I will call it what it really is.. a fucking precedent for an uprising.
I really wish every bank would burn to the ground, these oil companies go bankrupt and lose all their money and that companies like Telus and etc all fucking die horrible deaths. These assholes watch as people starve and yet they keep 97% of their billions collecting fucking dust.

Die greedy faggots, die. This is the reason I LOVE Julian Assange and what he's doing . I hope bank of america falls too and all these lies people have been fed get exposed.

i guess running fiber optic lines is free these days..

[maxxxboost]

Burn.

New i phone $500.

Price to pay trying to use new i phone over seas $37,000.

[jack3d]

Burn.

New i phone $500.

Price to pay trying to use new i phone over seas $37,000.

The result: Priceless

[Greenstoner]

if she pays that amount of money on her visa, she might be able to redeem a trip to egypt again..

Bonus !

[Klobbersaurus]

well, what can telus do? call the egyptian provider and tell them their client was an idiot and reduce the price for them?

[Oleophobic]

is there an article or something that shows foreign carriers actually charge our carriers such exorbitant amounts for roaming data (and that it's not telus' fault)? sounds kinda draconian to me in this day and age. it's the 21st century for christ's sake

[taylor192]

this made me laugh. what a stupid woman, does she not have common sense? even using your phone in the US is pretty expensive so why would using it in Egypt be any different
If she did call and ask what plan to use, then Telus is to blame.

My GF did the same when we traveled to the US recently. Called Rogers and asked what she needed to do this time, cause the previous trip she called and asked yet, was supposed to have been put on a plan, yet then got a $500 bill.

These companies suck. Once your bill reaches $200 they should be notifying you that something is wrong so you can change it.

To address all those who say we should be smarter: my CC company calls me when my monthly bill is more than normal to make sure everything is alright, and they cap me at $12K so I don't go crazy and spend $37K in a month. Why can a CC company figure this out yet major telecom companies cannot?

[taylor192]

i guess running fiber optic lines is free these days..

Even after factoring these things in the average call or text costs providers 1000s of a penny, while they charge us a dime. He has a point, despite the rest of his stupid rant.

[taylor192]

Look at for example Wisconsin. I don't know if you've seen it but their government is fucking over teachers big time, and the part that pisses me off the most is these news pundits who claim "omg these teachers are making over 50k a year and they get benefits too!, that is SO MUCH!"
But those fucking assholes in the banking business can get 500,000k a year and the same news analysts or reporters or whatever the fuck they are will fucking claim that taxing the wealthy (1%) is going to fuck EVERYONE over.

Read my CC post first and realize I didn't respond to the rest of your posts cause I agree with most of it.

I do not agree with this part. What is happening in Wisconsin is fan-fucking-tastic. Similar measures are occurring in 10 other states and I hope it catches on and comes here. Public unions are paid too much and need to have their benefits and bargaining power rolled back.

Bankers earning $Ms is a problem too, yet please pick a problem to focus on, don't mask one problem to look at another.

Yet this is all wayyyyyy off topic. If you want to discuss what is happening in Wisconsin create a thread for it.

[bloodmack]

dhilon, your logic on responsibility is spot on. The points you make are not just good, but it's the way it should be. People do need to take care of their shit. I praise you for that..

With that said, please, shut up, I'm trying very hard to not call you a cock gobbler.

I'm in the states, and in Chicago we don't have Telus, but get fucking real, $37,000 is an expensive ammount to charge anyone.

"oh but it's a business" shut up. It's a bunch of people providing a fucking service that has no fucking resource. These faggots charge people 20 cents per text over here and the cost of actually sending 1 text is actually 1/100000000 of a penny. A PENNY!
It's free basically.. and it's not a resource. It's not like they can run out of it.
It's just a way for them to , as you so your self said, fuck somebody over in order to get ahead.

I'm so fucking pissed at people that think that for a business to survive they have to fuck everyone else over. Guess what, that is the mentality of EVERY business in America.... and it is why 1% of the faggots in the US control 99% of the money . I'm not sure on that % but it's somewhere around the 90's

"but that's capitalism" shut up. That isn't capitalism, that is a recipe for revolt. Unhappy population and the rich getting richer and poor getting poorer.

Look at for example Wisconsin. I don't know if you've seen it but their government is fucking over teachers big time, and the part that pisses me off the most is these news pundits who claim "omg these teachers are making over 50k a year and they get benefits too!, that is SO MUCH!"
But those fucking assholes in the banking business can get 500,000k a year and the same news analysts or reporters or whatever the fuck they are will fucking claim that taxing the wealthy (1%) is going to fuck EVERYONE over.

So.. why the rant? Because I'm sick and TIRED of these money hungry cocksuckers leeching everything out of everyone. You can call it good business, I will call it what it really is.. a fucking precedent for an uprising.
I really wish every bank would burn to the ground, these oil companies go bankrupt and lose all their money and that companies like Telus and etc all fucking die horrible deaths. These assholes watch as people starve and yet they keep 97% of their billions collecting fucking dust.

Die greedy faggots, die. This is the reason I LOVE Julian Assange and what he's doing . I hope bank of america falls too and all these lies people have been fed get exposed.

I think you forgot the point of running a business is make profit while providing a service or commodity.

[Jayhall]

http://www.cbc.ca/marketplace/2011/canadasworstcellphonebill/

lol

and heres the first clip that cbc ran:

http://www.cbc.ca/marketplace/2010/canadas_worst_cellphone_bill/main.html

[The7even]

Read my CC post first and realize I didn't respond to the rest of your posts cause I agree with most of it.

I do not agree with this part. What is happening in Wisconsin is fan-fucking-tastic. Similar measures are occurring in 10 other states and I hope it catches on and comes here. Public unions are paid too much and need to have their benefits and bargaining power rolled back.

Bankers earning $Ms is a problem too, yet please pick a problem to focus on, don't mask one problem to look at another.

Yet this is all wayyyyyy off topic. If you want to discuss what is happening in Wisconsin create a thread for it.


Agreed to both points. I just had to let the rage out ><

[The7even]

I think you forgot the point of running a business is make profit while providing a service or commodity.

I didn't forget that. Companies need and SHOULD be always making profits.
But they shouldn't be making these profits by fucking you and me up the ass.
Profits should come from an honest way of doing business and this is CRITICAL to the business and the people it services because it reflects the quality of the business and the value of the services it provides.
If a business is giving you shit, diarrhea, cock and ass juice, OF COURSE they will need to fuck you in the ass in order to get by, but if what they're giving you is truly good and worth a god damn thing, they will make that money regardless and will have no problem with profits.

[Oleophobic]

not even considering roaming charges, robellus rapes you in the ass for tethering charges and ppu data charges if your plan isn't compatible. Yes people should be punished, but how about capping the charges at a reasonable amount? How about calling their customers the second they notice unusual activity on their account based on their usage history?

There have been many stories about idiots getting 30k, 50k, even 80k phone bills just for tethering when they weren't supposed to. That's fucked up when a phone bill costs more than a fuckin car.

The telcos are so inhuman that they are willing to ruin people's lives over a ridiculous phone bill where the costs for the service they provide is a fraction of the bill? That's just sickening. Then they try to act like they're the nice guys and "negotiate" the price from $50k down to $3k. What a joke. Why it's legal to charge rates like this beyond me.

[rsx]

despite how stupid the rule is, the student did enter into a contract of sorts...

[gars]

Too bad - when I was with O2 in the UK - They used to have a deal where for £20 a month, you had UNLIMITED data worldwide. I was in Turkey on my BB, and was just going nuts with my data - and didn't pay an extra cent.

My only gripe with this woman - is that she was notified that she had a large amount of data - YET, she still asked to have her data turned back on.

[jpoon]

she asked for all this trouble really...

[FerrariEnzo]

IF Telus does make a deal with this stupid women, i think EVERYONE on telus should be also made a 1time offer.. otherwise, ITS NOT FAIR!

[iEatClams]

life isnt fair, Im used to that. You are over thinking this. Im just curious as to what kind of profit is involved. I know pretty much every corparation has rediculous profit margines, its how buisness is done, but in my opinion making a 18,953% profit margin is rediculously unreasonable. (I made that number up btw) Sorry if you dont like my opinion, Id like to explain why I think this way, but Im pretty sure we are on different levels of thinking

I'm not sure, correct me if I'm wrong, but I believe Telus doesn't make the majority of the profits in this case. I believe the Egyptian Phone company is the one that charges Telus a shiet load of money to allow customers to Roam in Egypt. Sure Telus makes a good profit, but the cost of providing this service for telus is high due to the telecom company(s) in egypt/africa.

[iEatClams]

I didn't forget that. Companies need and SHOULD be always making profits.
But they shouldn't be making these profits by fucking you and me up the ass.
Profits should come from an honest way of doing business and this is CRITICAL to the business and the people it services because it reflects the quality of the business and the value of the services it provides.
If a business is giving you shit, diarrhea, cock and ass juice, OF COURSE they will need to fuck you in the ass in order to get by, but if what they're giving you is truly good and worth a god damn thing, they will make that money regardless and will have no problem with profits.

I think part of the problem is our government. They should have more anti-monopoly, duopoly policies and encourage competition. Honestly, theres soo few choices out there that there's not much to choose from. In the old days, if you hated one store/company, you can go to the competitor for better service/pricing etc.

Now, with everything, theres just 2-3 choices so that everything is kinda the same. There are too many conglomerates out there. You have GIANT ASS corporations that own fucking everything. So when you think you are going to a competitor, you're not., you're still shopping from the same fucking guys.

[Nlkko]

Bitch didn't think "Africa is expensive" :)

[HonestTea]

Customer comes in ask if he can pay in rupees ... do i look like fuking Aladdin ?

:rofl: :rofl: :rofl:

[goo3]

If she did call and ask what plan to use, then Telus is to blame.

My GF did the same when we traveled to the US recently. Called Rogers and asked what she needed to do this time, cause the previous trip she called and asked yet, was supposed to have been put on a plan, yet then got a $500 bill.

These companies suck. Once your bill reaches $200 they should be notifying you that something is wrong so you can change it.

To address all those who say we should be smarter: my CC company calls me when my monthly bill is more than normal to make sure everything is alright, and they cap me at $12K so I don't go crazy and spend $37K in a month. Why can a CC company figure this out yet major telecom companies cannot?

$37K fraud costs the cc company or their insurance $37K
$37K roaming charge costs Telus $300 :troll:

[Klobbersaurus]

http://communities.canada.com/vancouversun/blogs/techsense/archive/2011/03/04/10-ways-to-avoid-a-37-000-cell-phone-bill.aspx


she won, i guess it pays to be clueless sometimes

[Jayhall]

I'm not sure, correct me if I'm wrong, but I believe Telus doesn't make the majority of the profits in this case. I believe the Egyptian Phone company is the one that charges Telus a shiet load of money to allow customers to Roam in Egypt. Sure Telus makes a good profit, but the cost of providing this service for telus is high due to the telecom company(s) in egypt/africa.

I dont know if you are right or wrong, I dont really care. Some company somewhere, is causing an astronomical cost to use the phone. Ok, maybe its not telus but its the egyptian service provider. A charge of $25 per kb, doesnt cost them anywhere near that to provide the service. I dont care who is doing the ripping off, all that matters is that someone is doing it in the first place. Telus is waiving the fee's now, what a joke. Bare minimum, this stuck up cunt should have to pay for the ACTUAL COST of the service she used, it would just be nice for telus to take their mark up off of the bill and still charge her what it actually cost. Extremely inflated prices or not, she knowingly used the service, she should pay for that service.

[The7even]

I dont know if you are right or wrong, I dont really care. Some company somewhere, is causing an astronomical cost to use the phone. Ok, maybe its not telus but its the egyptian service provider. A charge of $25 per kb, doesnt cost them anywhere near that to provide the service. I dont care who is doing the ripping off, all that matters is that someone is doing it in the first place. Telus is waiving the fee's now, what a joke. Bare minimum, this stuck up cunt should have to pay for the ACTUAL COST of the service she used, it would just be nice for telus to take their mark up off of the bill and still charge her what it actually cost. Extremely inflated prices or not, she knowingly used the service, she should pay for that service.

God, I've never agreed with someone more.

Thumbs up to you, sir.

[Mr.HappySilp]

I say she SHOULD pay the full bill. Telus shut off her and warn her about the charges, she demand to turn it back on 100% her fault.

Telus should release the recording of that call and see how the public reacts. You use it, you pay for it.

[Psykopathik]

Even if i shit in a box, and sell it for $100, is it my fault if someone buys it? So it cost me $0.10 for the box.

no one forced her to use her phone. they even warned her. she should pay it all.

fuck, its not like these horror stories aren't all over the news for YEARS.

[corollagtSr5]

why doesn't someone have a petition that alanna pay her 37,000 dollar bill

[Jayhall]

I'd sign that^^

[impulseX]

i would sign that too

[Marco911]

I'm probably one of the most capitalistic people around. That said, I still believe in business integrity in how corporations should treat customers. IMO, Telus is completely out of line.

Unless you are a corporation, no individual whether you are Bill Gates or a high school student signs up for a mobile plan expecting the company is going to give you $37,000 worth of credit. A better procedure in such cases would be to establish a reasonable amount of credit based on the nature of the service provided. Since I estimate that less than 5% of customers run up a tab of $1000 in phone bill each month, lets say the credit limit given to anyone walking off the street and signing up should be $1000. Need more credit? Apply for it, and the corporation can perform a credit check on you.

As soon as that bitch hit the $1000 limit they should have cut her off. If she calls in and wants her plan turned back on, she would be instructed to go online and pay her balance. If she wants to run up a $37K tab, she can do this 37 times. Voila, such a simple procedure would immediately avoid misunderstanding and help companies collect revenue that is FAIRLY earned.

When I lived in the U.S., I was shocked to find so many major corporations that would delight in inventing sleazy ways of extracting additional revenue from their customers through "GOTCHA!" clauses that they bury in the fine print. One of the most egregarious examples are overdraft fees. I was billed over $500 in O/D fees on one of my accounts although I had sufficient funds to cover the balance in another linked account. Bank of America kept approving my transactions at a cost of $25 a pop. Calling customer service is a waste of time, they have a script ready and give you a small reduction hoping you would chalk it up as a lesson learned and pay the rest of the balance. Fortunately, I'm a person of significant resources and ended up suing Bank of America on principle alone. BoA folded and refunded all my money as soon as I took this route.

[murmur]

fucking hell
$37 000?
that's a fucking car.

[The_AK]

Well said Marco, I'd say the worst of these "GOTCHA!" schemes can be found in the lending and mortgage businesses practiced in the States which I believe the government itself has a hand in.
Now what really amazes me is the lack of sympathy for this women. The overall crude nature of the RS members... any insight into this?

Sympathy?
RS?




http://i55.tinypic.com/34j413d.png

[Jayhall]

Now what really amazes me is the lack of sympathy for this women. The overall crude nature of the RS members... any insight into this?

if she didnt ask telus to on turn her phone back on and they delivered this bill, I would feel sympathy for her. The fact is they tried to help her by trying to stop this from happening. She didnt listen to them, she decided she wanted the phone on despite the warning they gave her. Shes dumb, she should take responsibility for her stupid choices and pay the bill. Ignorance is not bliss

[Soundy]

http://communities.canada.com/vancouversun/blogs/techsense/archive/2011/03/04/10-ways-to-avoid-a-37-000-cell-phone-bill.aspx


she won, i guess it pays to be clueless sometimes

Not really...

"Telus spokesman Shawn Hall said the company has been calling Fero to try and resolve the situation and the calls haven't been returned."

What's even more idiotic is that Telus WILL unlock phones now - she could have bought a SIM in Egypt and been golden on a local carrier, too.

All ten tips on that page are easily google-able. This bimbo had literally a dozen ways she could have found easily to save herself, including Telus shutting her down BEFORE it got out of hand, and she didn't want to be bothered. She deserves no sympathy.

[LiquidTurbo]

Something tells me she did this on purpose...gotta admit... it's a great way to gain some infamy and get your name out there if you're an attention whore.

[Soundy]

Amazing that she would even WANT this type of publicity, given her sales pitch:
Whether you are looking for coaching or consulting to help launch a new business or grow an existing one; have a special interest in triple bottom line/social venture; would benefit from some support to tap into that sense of direction on your life path; find yourself in the midst of career transition – or a desire to be in transition instead of feeling stuck; are in need of hiring new employees that fit your organization or compassionate and customized approaches to outplacing valued employees you are forced to let go; or you just want an inspiring and engaging speaker on these and related subjects for your event or media outlet, you’ll find that a philosophy and style mixing idealism and pragmatism, equal parts intuition and market knowledge, is what ties it all together.

Okay, yeah... you're exactly the type of idiot I'd want to coach me, consult with me, help start or grow my business, find my "life path", or be otherwise inspired... if I want to be coached and inspired to be a moron, or crave the thought of watching my life and business FAIL.

"Pragmatism". That's rich.

[The7even]

I'm probably one of the most capitalistic people around. That said, I still believe in business integrity in how corporations should treat customers. IMO, Telus is completely out of line.

Unless you are a corporation, no individual whether you are Bill Gates or a high school student signs up for a mobile plan expecting the company is going to give you $37,000 worth of credit. A better procedure in such cases would be to establish a reasonable amount of credit based on the nature of the service provided. Since I estimate that less than 5% of customers run up a tab of $1000 in phone bill each month, lets say the credit limit given to anyone walking off the street and signing up should be $1000. Need more credit? Apply for it, and the corporation can perform a credit check on you.

As soon as that bitch hit the $1000 limit they should have cut her off. If she calls in and wants her plan turned back on, she would be instructed to go online and pay her balance. If she wants to run up a $37K tab, she can do this 37 times. Voila, such a simple procedure would immediately avoid misunderstanding and help companies collect revenue that is FAIRLY earned.

When I lived in the U.S., I was shocked to find so many major corporations that would delight in inventing sleazy ways of extracting additional revenue from their customers through "GOTCHA!" clauses that they bury in the fine print. One of the most egregarious examples are overdraft fees. I was billed over $500 in O/D fees on one of my accounts although I had sufficient funds to cover the balance in another linked account. Bank of America kept approving my transactions at a cost of $25 a pop. Calling customer service is a waste of time, they have a script ready and give you a small reduction hoping you would chalk it up as a lesson learned and pay the rest of the balance. Fortunately, I'm a person of significant resources and ended up suing Bank of America on principle alone. BoA folded and refunded all my money as soon as I took this route.

Very well said.
I'm also happy you sued those faggots.
They're as you said, scripted mother fuckers who will do everything they can to fuck over everyone.

[The_AK]

Something tells me she did this on purpose...gotta admit... it's a great way to gain some infamy and get your name out there if you're an attention whore.

Maybe,
as mentioned before she came off quite full of herself and arrogant when I spoke with her.

[Klobbersaurus]

Not really...

"Telus spokesman Shawn Hall said the company has been calling Fero to try and resolve the situation and the calls haven't been returned."

"It could be hundreds," he said. "We are going to do what we can to make it right.
While Canadian wireless carriers come under heavy criticism for their data rates, Hall points out that Telus is stuck paying the going rate in Egypt. So Telus will end up footing the bill to the Egyptian carrier for whatever amount it rolls back Fero's bill.
"We will take a significant loss," said Hall. "We will have to absorb those charges, we make almost nothing on this; the vast majority of that charge goes back to the carrier in Egypt."

how long of a customer has this broad been a customer of telus for to help her write off tens of thousands

[LiquidTurbo]

Maybe,
as mentioned before she came off quite full of herself and arrogant when I spoke with her.


^ lol wut?

I have friends parents who are so old school they don't have a cellphone nor know how to use a computer.. yet they know to that roaming charges are huge outside of canada.

There is no way this bitch is this stupid. The only possible explanation is to do something SO ridiculous, she can get away with it, but at the same time gain some attention, probably for her stupid business or some shit.

PS. Data in Africa is quite expensive. A person in my company racked it $4,000 cellphone of data in Africa when in Egypt. He was taking plenty of photos and emailing them full size, so the only explanation is that this bitch was watching movies on the tethered iPhone or someting....

[The_AK]

^ lol wut?

I have friends parents who are so old school they don't have a cellphone nor know how to use a computer.. yet they know to that roaming charges are huge outside of canada.

There is no way this bitch is this stupid. The only possible explanation is to do something SO ridiculous, she can get away with it, but at the same time gain some attention, probably for her stupid business or some shit.

PS. Data in Africa is quite expensive. A person in my company racked it $4,000 cellphone of data in Africa when in Egypt. He was taking plenty of photos and emailing them full size, so the only explanation is that this bitch was watching movies on the tethered iPhone or someting....

When I was applying for internships she happened to be organizing one for this particular company. The way she described she was basically trying to hire anyone for the position. Then after meeting with a representative from the company the job description was nothing that she made it out to be. I can't explain it exactly since it was quite some time back but she had this arrogant demeanor coming off of her which you can just tell with some people. Googled her after the interview only find out more about her.

[BrRsn]

To quote biggie smalls,


"The williest, bitches be the silliest"

And also,

"Phone bill about two G's flat
No need to worry, my accountant handles that"


Even biggie smalls didn't spend that much on his phone bill, who the fuck does this bitch think she is!?

[murd0c]

To quote biggie smalls,


"The williest, bitches be the silliest"

And also,

"Phone bill about two G's flat
No need to worry, my accountant handles that"


Even biggie smalls didn't spend that much on his phone bill, who the fuck does this bitch think she is!?

In the future where a cell can fit in your pocket and where movies play on something other then VHS

:troll:

[dangonay]

Someone at Telus needs to "release" the phone conversation to the public anonymously. I REALLY want to know what was said (as I'm sure everyone else does).

Also, do we know when exactly she was in Egypt? Maybe it was when the shit was going down, and she figured she's gonna be like CNN.

[Marco911]

The issue is not what the bitch told Telus. The issue is that Telus has designed a lax billing system that allows small time customers to rack up $37K worth of charges, which will be inevitably difficult if not impossible to collect. I can't go to a bank and tell them to give me a $10,000,000 loan just cause I think I'm good for it. Likewise, this woman doesn't have the authority to approve $37K worth of credit on her account based on a phone conversation with some dumb rep making $10/hr.

Though Telus will likely have to write off this account and destroy this woman's credit (Telus will still have to pay the Egypt carrier the contractually agreed charges), they will continue this practice for the simple reason that for every single idiot running up thousands in charges and don't pay, there are a couple of hundred other people who don't realize how expensive it is to roam and will pay their couple of hundred $ bills when they do. So on the balance, it makes sense for Telus to continue this practice and screw over their customers.

[Marco911]

Very well said.
I'm also happy you sued those faggots.
They're as you said, scripted mother fuckers who will do everything they can to fuck over everyone.

Other dumbass companies I had the pleasure of dealing with in the U.S. AT&T that claimed that my Blackberry belonged to them (when it was an unlocked version that I had bought in another country) and I would have to pay it off if I wanted to cancel my contract.

Verizon Communications that thinks it is ok to charge $4.00/min for long distance calls to Hong Kong on a residential landline. Oh but if you subscribe to their monthly long distance plan at a flat rate of $4.99/mo, it's only $0.25/min.

[Oleophobic]

reminds me of this video

http://www.youtube.com/watch?v=Bt1w4iRNWLA

[dangonay]

The issue is not what the bitch told Telus. The issue is that Telus has designed a lax billing system that allows small time customers to rack up $37K worth of charges, which will be inevitably difficult if not impossible to collect. I can't go to a bank and tell them to give me a $10,000,000 loan just cause I think I'm good for it. Likewise, this woman doesn't have the authority to approve $37K worth of credit on her account based on a phone conversation with some dumb rep making $10/hr.

You're making an assumption. Telus was quick to cut off her data when the usage (charges) spiked. I wouldn't call that a lax billing system since they "caught" it right away. Same thing has happened to me when I've gone shopping and ran thousands on a CC in only a few hours - my CC company denied a transaction and contacted me to see if it was really me making the purchases, since the charges were not my usual usage habits.

We also don't know who she talked to. Maybe it was some low-level rep. Or maybe it was a manager/supervisor.

Just because companies like Telus have policies that can allow you to rack up large roaming bills, doesn't mean that every single customer with such a large bill is an innocent victim.

[syee]

I'm with the people who say she should pay the full amount. Especially if Telus is stuck holding the bag for her mistake. I don't think other consumers should have to pay for her mistakes.

For those of you who say that the provider should only charge the amount it actually costs for the bandwidth - how does one begin to even figure out the cost? Sure, that 1MB of bandwidth may only cost 20 cents, but you have to factor in that they have to pay off the millions (if not billions) invested in putting up towers to provide you the service, wages, utilities, etc. The telco providing the roaming service shouldn't have to subsidize anyone who is roaming either so that's why you pay the exorbitant amounts when you roam.

As a consumer, how would you feel if Telus, Rogers, or whoever provides your cell service charged any roaming user the rates you get for your phone service? You're stuck with a 3 year contract, while people on roaming come and go as they please.

Roaming is there for convenience. If you're too lazy to go figure out how to get service locally wherever you are going, they you have to be prepared to pay to play.

I'm with Marco911's suggestion of having them have to pay off their balance when it reaches X dollars. It will make them aware of how much they're racking up and could cut Telus' losses.

Telus did their due diligence by cutting her off the first time. If she said turn it back on, then she's on the hook for the rest of it. A computer will only do what it's programmed to do (which was cut it off the first time). If it's overridden by customer's request then there's nobody else to blame but herself.

[Arash]

Yes the computer is only doing its job... for Telus :)
Dangonay these kind of profit policies to allow racking up of large bills must be the "sheering" phenomenon which your familiar with.

[syee]

Yes the computer is only doing its job... for Telus :)


It did it's job the first time by shutting down service when her bill got too high the first time around. It did the job it was supposed to do which was protect her from the rampant charges that were being racked up. She just decided to call in and override it.

It could also be said that Telus really doesn't have to give any notice at all. Don't you think the onus is on the consumer to be aware of what the charges would be when they're roaming? It's posted up on their website. I found the roaming rate for Africa in under 2 minutes. (2.5c/KB) There should be a sense of personal responsibility here. Did she use the services - yes she did. Don't you think that she should have to pay for it?

[taylor192]

I'm with the people who say she should pay the full amount. Especially if Telus is stuck holding the bag for her mistake. I don't think other consumers should have to pay for her mistakes.

For those of you who say that the provider should only charge the amount it actually costs for the bandwidth - how does one begin to even figure out the cost? Sure, that 1MB of bandwidth may only cost 20 cents, but you have to factor in that they have to pay off the millions (if not billions) invested in putting up towers to provide you the service, wages, utilities, etc. The telco providing the roaming service shouldn't have to subsidize anyone who is roaming either so that's why you pay the exorbitant amounts when you roam.

As a consumer, how would you feel if Telus, Rogers, or whoever provides your cell service charged any roaming user the rates you get for your phone service? You're stuck with a 3 year contract, while people on roaming come and go as they please.

Roaming is there for convenience. If you're too lazy to go figure out how to get service locally wherever you are going, they you have to be prepared to pay to play.
I've already covered this. It costs telecoms 1000ths of a penny after factoring in all the infrastructure investment.

A couple US companies offer free roaming in Canada cause they have agreements in place. I have friends with cell phone contracts purchased with addresses in Seattle and they use them here and elsewhere in Canada without any roaming charges.

There's no good reason for roaming to cost so much.

[Soundy]

Someone at Telus needs to "release" the phone conversation to the public anonymously. I REALLY want to know what was said (as I'm sure everyone else does).
Quick, let's get Julian Assange on the case!

[Arash]

Don't you think that she should have to pay for it?Refer to Marco's post, #107. Not even TV personality (Olson on your side) Chris Olsen should be given that kind of credit to start with... I bet the guy drives a cookie cutter worth less then $37grand for god sakes! RS bonus points to who ever finds out what he drives.

[bing]

It did it's job the first time by shutting down service when her bill got too high the first time around. It did the job it was supposed to do which was protect her from the rampant charges that were being racked up. She just decided to call in and override it.

It could also be said that Telus really doesn't have to give any notice at all. Don't you think the onus is on the consumer to be aware of what the charges would be when they're roaming? It's posted up on their website. I found the roaming rate for Africa in under 2 minutes. (2.5c/KB) There should be a sense of personal responsibility here. Did she use the services - yes she did. Don't you think that she should have to pay for it?

i have to disagree. The fact that a 37k bill can be racked up that fast by an individual consumer, there should be better policies in place that, yes protect even the idiot customers. As others have said, being able to rack a bill up that high should require credit approval. Most people here couldn't afford a 37k bill and one mistake like that shouldn't be able to wreck someone financially. I think that when people think the full onus is on the customer, that is a belief you've learned to internalize, partly because of certain ideologies that have been fed to you. I think both parties have responsibilities, not just the consumer. However, she definitely should be liable to pay something adequate to punish her for irresponsible behavior.

[bing]

I'm with the people who say she should pay the full amount. Especially if Telus is stuck holding the bag for her mistake. I don't think other consumers should have to pay for her mistakes.

For those of you who say that the provider should only charge the amount it actually costs for the bandwidth - how does one begin to even figure out the cost? Sure, that 1MB of bandwidth may only cost 20 cents, but you have to factor in that they have to pay off the millions (if not billions) invested in putting up towers to provide you the service, wages, utilities, etc. The telco providing the roaming service shouldn't have to subsidize anyone who is roaming either so that's why you pay the exorbitant amounts when you roam.

As a consumer, how would you feel if Telus, Rogers, or whoever provides your cell service charged any roaming user the rates you get for your phone service? You're stuck with a 3 year contract, while people on roaming come and go as they please.

Roaming is there for convenience. If you're too lazy to go figure out how to get service locally wherever you are going, they you have to be prepared to pay to play.

I'm with Marco911's suggestion of having them have to pay off their balance when it reaches X dollars. It will make them aware of how much they're racking up and could cut Telus' losses.

Telus did their due diligence by cutting her off the first time. If she said turn it back on, then she's on the hook for the rest of it. A computer will only do what it's programmed to do (which was cut it off the first time). If it's overridden by customer's request then there's nobody else to blame but herself.

would your opinion change if companies built their infrastructure with borrowed taxpayer money? i am not referring to these companies as i don't know their history, but asking a general question. also i think your missing the point, the issue isn't one of roaming rates being the same as regular rates. It's the fact that roaming rates are high to the point they are not justified especially as others have said, it can cost a tenth of actual cost. i don't think cutting off a customer once should be recognized as "due diligence" on a companies part, especially as I have previously said it can get someone over their head in debt. you could even argue that because the company wasn't responsible themselves, they should know there is a high unlikelihood of collecting, thus screwing all the customers that have to foot the bill.

[chun]

The debate on the topic is interesting to read and all but noones really offered any suggestions as to how to fairly solve the problem.

I say you split up the 37K over monthly payments over the next 25 years. That way, she doesn't get financially destroyed, nor does she slip away from owning up to her own actions. A big part of me would take great satisfaction from knowing that this bitch is paying an extra $125 per month (and that she'll be thinking "fuck, I'm a dumbass" for the next 25 years.
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[Chronix]

its funny how everyone here calls her "the bitch" now

:fullofwin:

[dangonay]

The debate on the topic is interesting to read and all but noones really offered any suggestions as to how to fairly solve the problem.

Sure they have. It's been suggested she pay the Egyptian charges (whatever Telus would have to pay out) and Telus makes no profit.

[dangonay]

Yes the computer is only doing its job... for Telus :)
Dangonay these kind of profit policies to allow racking up of large bills must be the "sheering" phenomenon which your familiar with.
Completely forgot there's an ignore list in vBulletin to filter goof trolls like yourself. Added.

[goo3]

"It could be hundreds," he said. "We are going to do what we can to make it right.
While Canadian wireless carriers come under heavy criticism for their data rates, Hall points out that Telus is stuck paying the going rate in Egypt. So Telus will end up footing the bill to the Egyptian carrier for whatever amount it rolls back Fero's bill.
"We will take a significant loss," said Hall. "We will have to absorb those charges, we make almost nothing on this; the vast majority of that charge goes back to the carrier in Egypt."

how long of a customer has this broad been a customer of telus for to help her write off tens of thousands

So even after the writeoff, they make almost nothing :troll:

[Marco911]

You're making an assumption. Telus was quick to cut off her data when the usage (charges) spiked. I wouldn't call that a lax billing system since they "caught" it right away. Same thing has happened to me when I've gone shopping and ran thousands on a CC in only a few hours - my CC company denied a transaction and contacted me to see if it was really me making the purchases, since the charges were not my usual usage habits.

We also don't know who she talked to. Maybe it was some low-level rep. Or maybe it was a manager/supervisor.
.

Nobody that she talked to can approve her additional credit for $37K within a couple of minutes. Your cc company detected possible fraudulent transactions which they wanted to verify. They would still not allow you to exceed your credit limit. Your credit limit has been set based on evaluating your income and your ability to pay based on your credit history. Companies like Telus shouldn't be able to pull a number out of their ass and give any of their customers huge amounts of credit for something as trivial as a phone service.

[Soundy]

Racking up a $37k credit card bill is easy, though... a $37k phone bill takes some serious effort/talent, and if you factor the number of wireless users with the regular monthly bills, probably amounts to a once-in-a-hundred-million event, especially if you figure that 99% of people, when they find out they've hit $1000, would respond with "OMG, I can't believe it! Thanks for stopping me, I must be more careful!"

In other words, a contingency for an idiot like this is probably pretty far down the planning list for most telcos, not just Telus.

[bengy]

I think it's a good thing the woman refused to pay the bill. This shows what a rip off Canadian telecoms are when it comes to data.

This shows that locking cellphones to carrier is a shitty practice. The woman could have used her cell using the local carrier in Egypt if it wasn't locked.

Also, they advertise their phones as "world phones". Clearly, using you Telus phone to roam in another country is a big bag of :failed: They should be sued for false advertising.

Also, :rofl: at all the lemmings asking for the woman to pay Telus. As if it affects you cunts in any way if Telus gets their over inflated charges paid or not. It's actually in our benefit that she doesn't, but you're too dumb to realize that.

[dangonay]

Nobody that she talked to can approve her additional credit for $37K within a couple of minutes. Your cc company detected possible fraudulent transactions which they wanted to verify. They would still not allow you to exceed your credit limit.

Really? I've called my CC company before and got a $5,000 limit increase over the phone in a matter of minutes to buy something. Of course, that's nothing compared to $37,000, but it's not hard to get a limit increase if your credit is good.

Until we know the conversation they had, it's all just speculation.

[Soundy]

I think it's a good thing the woman refused to pay the bill. This shows what a rip off Canadian telecoms are when it comes to data.
Fuck, five pages later and the idiots still don't get it: THE CHARGES ARE ROAMING FEES FROM THE EGYPTIAN CARRIER. Whether the bitch pays Telus or not, TELUS STILL HAS TO PAY THE CARRIER.

This shows that locking cellphones to carrier is a shitty practice. The woman could have used her cell using the local carrier in Egypt if it wasn't locked.
Maybe you missed the part where Telus will unlock customers' phones for a piddly one-time charge of $50? Obviously Bimbo did. Since your math fails, I'll point out for you that $50 is a lot cheaper than $37,000.

Also, they advertise their phones as "world phones". Clearly, using you Telus phone to roam in another country is a big bag of :failed:
Psst... roaming charges are imposed by the carrier you're actually using... they don't care who your home carrier is.

[Manic!]

Fuck, five pages later and the idiots still don't get it: THE CHARGES ARE ROAMING FEES FROM THE EGYPTIAN CARRIER. Whether the bitch pays Telus or not, TELUS STILL HAS TO PAY THE CARRIER.




What are TELUS' international roaming rates?

TELUS' international roaming rates are the per-minute costs associated with using your wireless phone to make and receive calls while outside of Canada. You will incur a flat per-minute roaming airtime charge for calls placed and received while traveling abroad. Additional charges may apply for emergency or directory assistance calls.

To view TELUS' international roaming rates and packages, please visit international roaming.

http://www.telusmobility.com/en/BC/hspa/intrates.shtml

Telus is making money anywhere in the world you use there phone.

[cho]

^
they're and there

learn the fucking difference

[sonick]

^
they're and there

learn the fucking difference

:facepalm:

their and they're

learn the fucking difference

[The_AK]

:facepalm:

they're and their

learn the fucking difference
Lololol I hope skinnypup reads this because I think we need the thank button on rs mobile
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Gumby]

^
they're and there

learn the fucking difference
:lol

there, their, and they're.

[cho]

Oops I'll fail myself when I get home
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[Mr.HappySilp]

not even considering roaming charges, robellus rapes you in the ass for tethering charges and ppu data charges if your plan isn't compatible. Yes people should be punished, but how about capping the charges at a reasonable amount? How about calling their customers the second they notice unusual activity on their account based on their usage history?

There have been many stories about idiots getting 30k, 50k, even 80k phone bills just for tethering when they weren't supposed to. That's fucked up when a phone bill costs more than a fuckin car.

The telcos are so inhuman that they are willing to ruin people's lives over a ridiculous phone bill where the costs for the service they provide is a fraction of the bill? That's just sickening. Then they try to act like they're the nice guys and "negotiate" the price from $50k down to $3k. What a joke. Why it's legal to charge rates like this beyond me.


Telus shut off her phone and call her about the chargers she is racking up. Stupid woman demanded to have her data turn back on. 100% her fault.

[jmvdesign]

Telus is just as stupid as the woman thinking that anyone will submit to them and pay their ridiculous $37K roaming charge.

[Oleophobic]

Telus shut off her phone and call her about the chargers she is racking up. Stupid woman demanded to have her data turn back on. 100% her fault.

umm I was not talking bout this incident specifically, hence the part where I said "not even considering roaming charges, robellus rapes you in the ass for tethering charges and ppu data charges if your plan isn't compatible. "

There are many other stories out there of people getting billed 30-80k for tethering when they weren't supposed to.

Marco911 pretty much hit the nail on the head with his posts. 100% agree.

[flagella]

^
they're and there

learn the fucking difference

ROFL

[dark0821]

^
lol cant blame telus for tryin..
i mean its like DPS trying to make you pay for their parking tickets

[Mr.HappySilp]

The debate on the topic is interesting to read and all but noones really offered any suggestions as to how to fairly solve the problem.

I say you split up the 37K over monthly payments over the next 25 years. That way, she doesn't get financially destroyed, nor does she slip away from owning up to her own actions. A big part of me would take great satisfaction from knowing that this bitch is paying an extra $125 per month (and that she'll be thinking "fuck, I'm a dumbass" for the next 25 years.
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If that were to happen Telus will need to put high Interest as 37k now is not equal to 37k in the future lol. IF They ere to do that at least make a 15 to 20% interest rate on it.

[Mr.HappySilp]

umm I was not talking bout this incident specifically, hence the part where I said "not even considering roaming charges, robellus rapes you in the ass for tethering charges and ppu data charges if your plan isn't compatible. "

There are many other stories out there of people getting billed 30-80k for tethering when they weren't supposed to.

Marco911 pretty much it the nail on the head with his posts. 100% agree.

I still think most of the time is the customer's fault (working as a techs upport so yea I know most of the stories). I am not a person who checks his bill every other day but I do know what services I got myself into. Haven't got screw once by any cell phone providers, ISP, cable, banks ........ because I make sure everything is set on my part.

A golden rule I go by is Never trust the CSR you speak to unless you ask them the same question 3 times and have them confirm it.

As far as the tethering charges it is advice on all cell phone providers not to use it. It also stats in your contracts in fine prints as well. THere are alos instructions in your phone manuals to teach you how to turn off your 3G if you need to. If people are too dumb and stupid to read and do some reserach then I am sorry but that's what people should do.

There are people who call for tech support for the most stupid reason (they would rather wait on the phone for 20 to 30mins than to do some simple trouble shooting). i have people calling in because their remote would not work (o yea coz your battery died), router won't work yet nothing is connected to it and all kinds of issue that could be fix if people only be a little smarter. But I guess people these days are just not as smart or willing to do the work as it was before.

[Oleophobic]

^
I've never had issues with any cell providers either. But then again I probably know more about their service than their reps :lol thanks to Howardforums.

I agree people are dumb, don't get me wrong. Refer to Marco's posts about customers even being able to run up thousands of dollars worth of cell phone charges. I just do not like the fact that they don't just cap it at a certain number, then cut off service until the bill is paid in full. In the end, they have to go through all this hassle with the customer and receive all this negative publicity (referring to previous articles about tethering charges) and it's not like they are gonna get the full amount from the customer anyway, whether it's 10k or 37k.

[Soundy]

What are TELUS' international roaming rates?

TELUS' international roaming rates are the per-minute costs associated with using your wireless phone to make and receive calls while outside of Canada. You will incur a flat per-minute roaming airtime charge for calls placed and received while traveling abroad. Additional charges may apply for emergency or directory assistance calls.

To view TELUS' international roaming rates and packages, please visit international roaming.

http://www.telusmobility.com/en/BC/hspa/intrates.shtml

Telus is making money anywhere in the world you use there phone.

Very good... now do the math:

Roaming data rate = $0.025/kB (per the link) = $25/MB.

From the article, she used on the nearly 1.6GB, or 1600MB.

$25 * 1600MB = $40,000.

[Oleophobic]

Thought I'd post this video up as it sorta pertains to the discussion.

Canada's Worst Cellphone Bill: The Sequel

Marketplace is once again on a mission to find Canada's Worst Cellphone Bill. We revist Canada's cellphone industry and uncover more horror stories.

Co-host Tom Harrington looks into some incredible cases, including a woman being asked to pay a cancellation fee even though she's being deported, and an octogenarian war veteran who's out of pocket because his minutes expired.

Also, Harrington asks Industry Minister Tony Clement what the federal government is doing to protect Canadians with respect to the telecommunications industry.


http://www.cbc.ca/marketplace/2011/canadasworstcellphonebill/

[TouringTeg]

Watched it the other day and thought of this bill! It's all about the $$$$$$$$.

[Anjew]

When I went to California last summer, I switched my 500mb data from Canada data to Canada + US Data. Cost me $10 more/month. Rogers had this option in the past, not sure if they still do... but anyways, gave me access to all 500mb of my data, and only cost $10 more to do it. Not a bad idea if you know you'll be there for 2-3 weeks, anyway.
.

i called rogers for this before i went on vacation and they said they only have blocks of US data for a set price, $20 $30 etc.... none of the add-on for existing data. voice is extra too

[fs604]

I liked the part when she said "turn the data back on". Oh man what a dipshit; whatever happened to wifi.

[underscore]

this isnt what Im trying to get at. That is stupid. What Im wondering is, if providing her this service cost telus say $1000 out of their pocket, does making $36,000 profit really seem reasonable. I have no doubt that this bitch is completly retarded and she has done this to herself. BUT, Telus is also the biggest bunch of cock suckers I have dealt with in my life. Ok maybe they are second to ICBC

Wrong, most of the cost comes from accessing towers that aren't owned by Telus.

My brothers friend went overseas for a month or something and racked up a 19k bill by forgetting to take out his SIM card/enable airplane mode and just connecting to towers, not even from any use. Virgin greatly reduced his bill because it was at least an accident (but he was still dumb as fuck), this bitch is just plain dumb, they ut her off and warned her but she told them to put it back. Fail.

[Jayhall]

Wrong, most of the cost comes from accessing towers that aren't owned by Telus.

My brothers friend went overseas for a month or something and racked up a 19k bill by forgetting to take out his SIM card/enable airplane mode and just connecting to towers, not even from any use. Virgin greatly reduced his bill because it was at least an accident (but he was still dumb as fuck), this bitch is just plain dumb, they ut her off and warned her but she told them to put it back. Fail.

wow, thanks for being the 10th dipshit to explain something to me that A: I already know and B: that Ive stated I already know. :gtfo: