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03-17-2011, 04:27 PM
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#1 | | RS.net, helping ugly ppl have sex since 2001
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| Being on time for your shift
Just wanted some opinions on what people define as being on time for work. Let's say in this case you work in a call centre and your shift is 8-5.
A) You walk in the office at 8 and by the time you are fully logged in and actually ready to work it's 8:05 or later. However, because you were at your desk by 8:00am you don't see anything wrong with this.
B) You walk in at 7:55am, log in and you're ready to take your first call by 8:00am. You consider this to be the only right way to do it.
If anybody answers "A" would you mind sharing your thought process on why it's ok. If anybody doesn't feel "A" is the correct answer by all means please play the devils advocate here and give some legit reasons on why "A" might be correct.
Personally I think you are paid to work from 8-5 not to be here at 8 and to work from 8:05-5. Just like if you were at a Bank waiting for it to open you would expect that the employees have already got there early and setup everything so when they open the door they can serve you right away rather than them walking through the door with you and asking you to wait 5 mins before they setup.
Thanks
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03-17-2011, 04:35 PM
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#2 | | In RS I Trust
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I'm the A type of person. But I'm the first to get to the office and unlock the sales doors tho. When I get in I answer the phone right away even if my computer isn't booted up.
I also don't really take lunch just eat at my desk while working(and surf RS of course)
I think it really depends on what you do its slow for me in the morning so I don't really care but when I worked at a call center I was always at work 15min early. Posted via RS Mobile | |
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03-17-2011, 04:39 PM
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#3 | | Zombie Mod
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It's 'B'. It's 'B' for most jobs. Encore performances of 'A' will get your ass fired. Especially, if you're in the probationary period. I've worked those gigs. Now, I get in at 8-ish, and leave a bit early, if i can. 
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03-17-2011, 04:41 PM
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#4 | | Oh goodie, 5 posts already!
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B is proper ..A is for part time
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03-17-2011, 04:41 PM
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#5 | | I have named my kids VIC and VLS
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A usually leads to being late more often than not
used to be A, in any future professions i'll commit myself to be B
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03-17-2011, 04:42 PM
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#6 | | I have named my kids VIC and VLS
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A usually leads to being late more often than not
used to be A, in any future professions i'll commit myself to be B
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03-17-2011, 04:43 PM
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#7 | | What hasn't Killed me, has made me more tolerant of RS!
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B is more correct. I worked at a bank doing opening shifts. Last thing you want are your managers and customer all over your ass for not being ready to help clients when the doors open.
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03-17-2011, 04:44 PM
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#8 | | Banned (ABWS)
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A gets your ass on thin ice, B keeps your job and your employer happy.
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03-17-2011, 04:47 PM
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#9 | | VLS Moderator
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'B' for sure - why do you even have to ask? If your shift starts at 8am, you need to close your Facebook and RS browser pages at 7:59 and be ready to start work at 8am. If you are the boss, how would you feel if people didn't have the discipline to start their shifts on time? Over time, that is potentially lots of lost revenue.
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03-17-2011, 04:47 PM
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#10 | | Official Texas Ambassador
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Originally Posted by winson604  A) You walk in the office at 8 and by the time you are fully logged in and actually ready to work it's 8:05 or later. However, because you were at your desk by 8:00am you don't see anything wrong with this. |
I used to supervise a team at a call centre and if any of my employees did this their ass would be written up.
The expectation is that you are ready to work when your shift begins and there are complicated pieces of software that schedule and route calls based on the expectation that you can manage to get your ass in a chair and headset on your skull for 8:00, not 8:01 and not 7:59.
This isn't McDonalds. You can't just walk in late and tell the customer that they need to wait an extra couple of minutes for their burger and expect them to put up with it because you've given them their fries to snack on in the mean time.
The customer is on the phone, waiting to speak with someone, taking time out of their day which you are wasting because you can't be bothered to roll your lazy ass out of bed just a couple of minutes earlier.
It isn't a tough job. Its not like you're carrying rebar or tacking up drywall for 8 hours a day. You're inside, out of the weather, and sitting down. Make an effort because there are literally hundreds of people looking for work after all of the call centres that have closed here in the last three or so years. Do you think you're somehow special? You're not. You're a number. You're a statistic tied to to your quality scores, call handle time, and adherence to schedule. Clearly adherence is an issue for you so why don't we look at your other numbers because if this is how you treat your scheduled shifts I'd like to know about your other numbers. If your numbers can't manage to right themselves I'll give you the number of the welfare office.
Your number needs to be in it's seat on time, after learning another number. 8. not 8:05 but 8.
[/boss]
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03-17-2011, 04:56 PM
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#11 | | Rs has made me the woman i am today!
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both seem to be penny pinching and won't lead to better productivity. you're missing the other parts like:
1) what if its your break time, but you're too busy to take breaks?
2) what if you're still working when its time to go home?
3) what if you're asked to do some stuff out of your scope of work?
4) and many others..
this is why a lot of company empowers the employee to make menial decisions like that...
value of work =/= time you start
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03-17-2011, 04:57 PM
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#12 | | Rs has made me the woman i am today!
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of course some shift work requires you to be on time and i get that...
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03-17-2011, 05:03 PM
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#13 | | My dinner reheated before my turbo spooled
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A is for trolls
B is for winners
That's it really.
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03-17-2011, 05:07 PM
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#14 | | Willing to sell body for a few minutes on RS
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Most places has a grace period.
"B" is more appropriate for the work place.
But i can totally understand "A"
Depends how the work environment and culture are. I know people that go to work late and it is normal.
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03-17-2011, 05:09 PM
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#15 | | Rs has made me the woman i am today!
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Rather be a bit early than cutting it close by being on the dot and starting.
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03-17-2011, 05:10 PM
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#16 | | Willing to sell body for a few minutes on RS
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I would mostly agree with "B" but sometimes it's not so clear cut, it depends on the job.
I know from my Crappy tire days that managers told the cashiers they were expected to be in the store 15 minutes before the start of their shift so they could count their float (their cash on hand) and put it in the till.
They were not paid for the 15 minutes they were required to be early. I thought this was wrong, as they were doing WORK (Counting the float) that 15 minutes they were required to be there before their shift.
Once a manager gave a cashier shit for not being there that 15 minutes early, I heard this and threatened to give labour relations a call. I never heard the manager complain about it again.
That being said, I haven't worked a clear "Shift" job in 10 years, my current job I'm free to come and go as I please as long as I put in a full day's work.
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03-17-2011, 05:12 PM
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#17 | Ebisu Boss
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I work in the restaurant industry and I firmly believe in B.
Type A people won't get very far in life if that's their attitude towards everything.
I'll take your example up a notch, I've had waitresses that are suppose to start at 6:00pm but they come strolling through the door at 5:58 and clock-in, and then go to the back and proceed to change their clothes, tie their hair and apply make-up only to come out of the change room and get on the floor sometime between 6:10 to 6:20, depending on if they were having a bad hair day or not. Once of twice is "ok", but almost constantly every shift? Needless to say those people no longer work for me. 
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03-17-2011, 05:13 PM
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#18 | | ESKETIT
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I show up to work 30 mins early everyday lol Posted via RS Mobile | |
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03-17-2011, 05:17 PM
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#19 | | Say! Say! Say!
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B is the norm. But if your boss loves you, they probably don't mind you pulling an A.
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03-17-2011, 05:18 PM
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#20 | | RS.net, where our google ads make absolutely no sense!
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I was supposed to start at 8 am and I always arrived 10 minutes before 830 sharp!! I got fired... :'( and I was the supervisor... :''(. But I drove a better car than the VP and GM!!!
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03-17-2011, 05:19 PM
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#21 | | SFICC-03*
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depends on the job. im technically late every day but i also stay late on days where my projects take more time, and i dont get paid OT. my boss couldnt be happier with my performance.
in a call center scenario then B, but in a lot of work places A can be acceptable.
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03-17-2011, 05:19 PM
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#22 | | I answer every Emotion with an emoticon
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I usually walk in between 5 and 15 min late
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Originally Posted by MajinHurricane who would ban me? lol. Look at my post count. | | |
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03-17-2011, 05:20 PM
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#23 | | I answer every Emotion with an emoticon
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Originally Posted by unit depends on the job. im technically late every day but i also stay late on days where my projects take more time, and i dont get paid OT. my boss couldnt be happier with my performance. | Same here, I actually earned a free day off due to pulling 11 hour days the last week.
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Originally Posted by MajinHurricane who would ban me? lol. Look at my post count. | | |
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03-17-2011, 05:21 PM
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#24 | | Rs has made me the man i am today!
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Depends on the job, if you do shift work of course you're expected to prepare everything before the doors open (and often not get paid for it)
I work in a research lab, safety checklists and changing into lab clothing is considered work and the time at the beginning and end are considered flexible since it's salary work. I'd often go in early or stay late, sometimes get off early depending on how much work there is to do.
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03-17-2011, 05:21 PM
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#25 | | I contribute to threads in the offtopic forum
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Originally Posted by unit depends on the job. im technically late every day but i also stay late on days where my projects take more time, and i dont get paid OT. my boss couldnt be happier with my performance. | Sounds like you work @ EA lol.
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