[Araaadi]

So I bought my honda civic about 3 weeks ago from carter honda. Car had low mileage and was in amazing shape. Last week my srs light went off, I took it in to openroad honda to check it out. They needed to replace a wireharness. I brought it done today for it to be replaced. I got my car back with dirt all over my back seat.it was w.e I vaccumed it up right away. Then I find two scratches on the interior that pissed me off a little. Then when I got home I checked the outside and my No Fat Chicks N was gone and there is white chips all over my hood. I don't know how to prove it was never there before, but I got this car 3 weeks ago looking mint. So I don't know what to do if they denie fault. What should I do?
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[Araaadi]

They are said they did not damage my paint. They are blaming bird droppings or that edged into the paint. I keep my car indoors and its washed weekly. I have no idea what to do now
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[Jgresch]

what year/how many km

[Araaadi]

07/19k when I got it 3 weeks ago
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[littledog]

Pictures showing the damages?

[Dragon-88]

Was the car left overnight?? Sounds like a service tech drove the car home..

[XplicitLuder]

dam bro sucks to hear that =/

[Funnel]

Was the car left overnight?? Sounds like a service tech drove the car home..

Tech does not allow to drive customer's vehicle home at all, and I don't think 07 civic would really make tech wants to bring it home anyways. If the tech really needs a vehicle home, he can take a demo or even an used vehicle from lot but not customer's vehicle.

[Dragon-88]

I swear I remember seeing a thread where a service tech took a car home. In the long run the car ended up getting damaged..

It also said something about depending on the issue service tech can take the vehicle home as a "test drive"...

I could be completly wrong.. but from what I remember thats what heppened.

[!Yaminashi]

Sounds like you're SOL.. You have no way of proving it wasnt there before, and unless you bring it up BEFORE you drive off the lot they could just make up anything they want.

This is why I ALWAYS give my car a good walk around first. One time my car actually did have some scuffs on it so I brought it up

[lowda9]

you only had the car for 3 weeks so maybe you didnt see those there before?

[lexluthor09]

I swear I remember seeing a thread where a service tech took a car home. In the long run the car ended up getting damaged..

It also said something about depending on the issue service tech can take the vehicle home as a "test drive"...

I could be completly wrong.. but from what I remember thats what heppened.

You are correct. If it's an issue that requires long term monitoring, a tech can take a car home to help further diag if the customer permits it.

[Jgresch]

You are correct. If it's an issue that requires long term monitoring, a tech can take a car home to help further diag if the customer permits it.

To add to this, if it's an intermittent problem, like a random scrapping sound now and then, it woudl be better for a tech to drive it home/back to work than waste a couple hours tryign to listen for it whiel at work.

[chris walter]

White chips all over your hood sounds like rock chips. I wrecked my brothers front bumper in a hour just from rockchips on a road trip
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[Araaadi]

The car was at honda from 7:30am - 2pm
My interior was gutted and wireharness was replaced
My N sign was stolen and they offered to pay for a new No Fat Chicks N.
My interior was scratched and he offered to buy a new piece.
My hood was scratched, told me he doesn't believe it happened there. I took it to their body shop and they said its either someone rubbed something on it to scratch it or its lime from the concrete in my underground. Which makes no sense since I'm the only one out of 50 cars with damage. I called ICBC made a claim and I'm waiting to thursday for an inspection. If they cover it, I'm out the $300 deductable. If they find me at fault, I'm out about $500 for it to be painted. This is such bullshit. I'm only going to carter honda from now on, and I'm taking detailed pictures before service.
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[Spidey]

The car was at honda from 7:30am - 2pm
My interior was gutted and wireharness was replaced
My N sign was stolen and they offered to pay for a new No Fat Chicks N.
My interior was scratched and he offered to buy a new piece.
My hood was scratched, told me he doesn't believe it happened there. I took it to their body shop and they said its either someone rubbed something on it to scratch it or its lime from the concrete in my underground. Which makes no sense since I'm the only one out of 50 cars with damage. I called ICBC made a claim and I'm waiting to thursday for an inspection. If they cover it, I'm out the $300 deductable. If they find me at fault, I'm out about $500 for it to be painted. This is such bullshit. I'm only going to carter honda from now on, and I'm taking detailed pictures before service.
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Honestly, the fact that they are already going to cover all the other things, shows that they are willing to man up when it is something that obviously is, or there is a high chance that it was their fault.

With the paint, it is anyones guess what happened, so you can't really expect them to fully cover it when there is a good chance it could have been done elsewhere. You do know that even with new cars, dealers polish cars that are about to be sold so they look close to pristine, but after a few washes, the polish gets removed and you start to see blemishes, swirls, etc. Also, chips can be done driving short distances.

Post some pics of your hood. That way people on here can see whether the damage is environmental or mechanical.

[Araaadi]

I will tonight, ill take some pics with the gf's camera since my phone can't show the extreme of it. Honestly I know where they are comming from but like I said its been 3 weeks, My first payment came out today , and yesterday my car was looking perfectly fine, but today it is has paintchips and the only place it has been different was Honda. Hopefully ICBC will figure things out, I guess I gotta postpone the tint and HIDs for another month :(
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[Jgresch]

Or don't get hids at all....
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[falcon]

Fat chicks need love too.

[Araaadi]

Or don't get hids at all....
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Why not? If I get them professionally installed and aimed, what is the problem with them?
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[hc529]

Why not? If I get them professionally installed and aimed, what is the problem with them?
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Even if its properly aimed, it will reflect, and blind on coming traffics!
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[Spidey]

Why not? If I get them professionally installed and aimed, what is the problem with them?
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someone correct me if I am wrong, but aren't they illegal regardless if they are aimed properly?

As for the chips, it is merely esthetics... What I finally realized after years of owning a car is that you are going to waste a lot of time energy and money if you try to keep your daily driver flawless.

3 weeks isn't a long time to own a car, and it does suck, but like I said before, it only takes ONE trip to get chips on your hood.

[Jgresch]

Why not? If I get them professionally installed and aimed, what is the problem with them?
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1. There will always be glare even if they are aimed straight at the ground.
2. If you aim them straight at the groudn you won't get the benefits of HIDs and your light output will be even worse than before....

You need projectors to properly use and hid kit...

and yes blueg2, any aftermarket HID kit is illegal.

[TRDood]

Let's not steer the thread to HID debates.

OP is lucky that Honda is paying any charges. From my experience, car shops will only point fingers or outright ignore. Let the excitement pass, rock chips are not worth $300 to fix.
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[Jgresch]

In my experience depending on the extent of damage/the cost, usually we cover it because it isn't worth the hassle to not....
Decent sized scratch a couple weeks ago was $200+
Another customer said we stole her floor matts:s game her brand new ones $250.... etc

[Eff-1]

FYI my car was damaged while at carter honda. I won't go into details but they never agreed to fix anything because, as you know, the minute you leave the lot, you can't prove the damage wasn't pre-existing. Also it was the type of damage that couldn't necessarily be traced to one of their techs (but the point was the car was damaged while they had it).

Anyways I've learned my lesson -- always do a pre-walk with a tech before you drop your car off anywhere.

My advice to you now is wait for the post-service customer survey from Honda to be emailed to you. Or call Honda Canada directly and file a formal complaint. Those complaints are sent to the dealer and are taken seriously (they affect the dealer's rating with Honda Canada). Other than that, you're probably out of luck.

[Jobo]

I used to work at Open Road Honda as a lot associate.
Not being biased or anything, but most of the techs there are good guys.

IIRC, when you bring your car in to that dealership, they park it in the service drivethru until a technician can attend to your car to repair it. For that amount of time that your car was in that spot, anyone is allowed in that area, it is basically out in the open. So it may not even have been a technician.

You're lucky they're even covering whatever damage has been done.

[Araaadi]

http://i101.photobucket.com/albums/m47/a-radi69/DSC00571.jpg
http://i101.photobucket.com/albums/m47/a-radi69/DSC00570.jpg
http://i101.photobucket.com/albums/m47/a-radi69/DSC00564.jpg
http://i101.photobucket.com/albums/m47/a-radi69/DSC00563.jpg
http://i101.photobucket.com/albums/m47/a-radi69/DSC00562.jpg

The scratch inside
http://i101.photobucket.com/albums/m47/a-radi69/DSC00566.jpg

My neighbours car, who parks right beside me
http://i101.photobucket.com/albums/m47/a-radi69/DSC00572.jpg

[Araaadi]

http://i101.photobucket.com/albums/m47/a-radi69/beforedamage.png

my hood a couple weeks ago

[Spidey]

Dude... those pics aren't good.. your car is dirty and the lighting is bad.. also you can't compare to a silver car.. silver hides a lot of blemishes.. the pic of your car when you got it is clean and is under overcast light where it will not show a lot of swirls or marks.. I can't tell what is a blemish and what is dirt.

lastly, you may want to check this out, Cracks in the hood (pics) - 8th Generation Honda Civic Forum (http://www.8thcivic.com/forums/mechanical-problems-technical-chat/45162-cracks-hood-pics.html)

look through the pages and see if those marks are simliar to what you have. I can't really see what you have because the pics aren't good. I have the same Nighthawk black pearl 07 civic and my hood started to have those cracks.. It is a defect, and I gave up getting Honda to fix it under warranty because they dicked me around forever.

as for the interior, you will soon find out that the interior on this generation civic is brutal.. it will scratch VERY easily.. the dor panels are the worst... anyways.. Not saying the tech guys didn't scratch the interior, they probably did, but expect to scratch it up alot yourself while owning this car!

[punkwax]

Should've dealt with the chips before you drove off the lot. I had the same issue once and wouldn't leave until they agreed to repair it. Brutal that you cant trust repair shops to confess when they damage your vehicle. Whatever happened, I'm sure it wasn't on purpose, just fess up and fix the damage. The repair shop I had an issue with actually tried to use touch up paint on 40+ rock chips all over the side of my car like I wouldn't notice. Assholes.

[Araaadi]

The pics are horrible but I don't want to wash the car before bringing it to ICBC, I will try taking better pictures in the sunlight. I just never received this horrible service before, if I took it to a noname back alley mechanic , I would expect this, but I took it to freaking Honda and they are trying to blame me, If I did this myself I'd gladly own up and pay for a fix.
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[Spidey]

The pics are horrible but I don't want to wash the car before bringing it to ICBC, I will try taking better pictures in the sunlight. I just never received this horrible service before, if I took it to a noname back alley mechanic , I would expect this, but I took it to freaking Honda and they are trying to blame me, If I did this myself I'd gladly own up and pay for a fix.
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Should've dealt with the chips before you drove off the lot. I had the same issue once and wouldn't leave until they agreed to repair it. Brutal that you cant trust repair shops to confess when they damage your vehicle. Whatever happened, I'm sure it wasn't on purpose, just fess up and fix the damage. The repair shop I had an issue with actually tried to use touch up paint on 40+ rock chips all over the side of my car like I wouldn't notice. Assholes.

You guys are saying as if it is 100% the dealer's fault. You still have no proof that it was them and it still coudl have happened anywhere!

[Energy]

as for the interior, you will soon find out that the interior on this generation civic is brutal.. it will scratch VERY easily.. the dor panels are the worst... anyways.. Not saying the tech guys didn't scratch the interior, they probably did, but expect to scratch it up alot yourself while owning this car!

So true. If you don't want scratches in that civic's interior then its no touchy for you.

[matrixfwd]

where you can buy that cool N sign? is there a parady one for the L sign too?

[Araaadi]

You guys are saying as if it is 100% the dealer's fault. You still have no proof that it was them and it still coudl have happened anywhere!
From what I understand, when a car comes in for service they are suppose to write down damages on the work order so situations like this won't happen. It could of happened anywhere but the thing is the morning of my car was perfectly fine, and after honda had it , it is now scrtached. He is also trying to blame carter honda for selling me a car that was damaged and covered in black wax and just so happens I never noticed the chips until yesterday.
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[Araaadi]

where you can buy that cool N sign? is there a parady one for the L sign too?

Metrotown, the auto store near T&T and below the belt, I had my N custom made to be the new one, they made a bunch of newer ones when they made mine but I'm not sure if there is any left. They should have a few older ones left, and you can request a L made, its the same price as a pre-made one.

[Spidey]

From what I understand, when a car comes in for service they are suppose to write down damages on the work order so situations like this won't happen. It could of happened anywhere but the thing is the morning of my car was perfectly fine, and after honda had it , it is now scrtached. He is also trying to blame carter honda for selling me a car that was damaged and covered in black wax and just so happens I never noticed the chips until yesterday.
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What do you suspect happened that could have caused so much damage to your hood while it was in the shop? if you think it is rock chips, then you are assuming they must have driven it on a highway somewhere for this to happen.

You do realize, he has a point when he says that dealers cover up paint blemishes with temp fixes when they sell used cars. It is a fact.

[falcon]

Let's not steer the thread to HID debates.



It's not a debate. HID on non projector cars = retarded and I want to murder you every time you're driving towards me or behind me. :stfu:

[i-vtecyo]

What do you suspect happened that could have caused so much damage to your hood while it was in the shop? if you think it is rock chips, then you are assuming they must have driven it on a highway somewhere for this to happen.

You do realize, he has a point when he says that dealers cover up paint blemishes with temp fixes when they sell used cars. It is a fact.

^ What he said

No car is 100% scratch/swirl free. I use to work at a private car dealership as a lot attendent and every new car that comes in, we would have to make it clean and perfect. That includes hiding/polishing the scratches/blemishes. You would be amaze how wax could hide most of your imperfection for a couple of days to weeks depending on brand name. Juding by the pictures above, it looks like a clear coat failure.

[Jgresch]

Dude I'm not saying that it wasn't them, or it wasn't you, but how can you be so sure the scratches weren't there in the morning? Your hood is pretty filthy, did you go a thorough walk around in the morning before driving?

[Lomac]

From what I understand, when a car comes in for service they are suppose to write down damages on the work order so situations like this won't happen. It could of happened anywhere but the thing is the morning of my car was perfectly fine, and after honda had it , it is now scrtached. He is also trying to blame carter honda for selling me a car that was damaged and covered in black wax and just so happens I never noticed the chips until yesterday.
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Hey, it's possible. I've had my 7G for a couple years now and I'm still noticing new problems with it that the previous owner did to it (shitty respray getting into random nooks and crannys on the body/frame).

[punkwax]

You guys are saying as if it is 100% the dealer's fault. You still have no proof that it was them and it still coudl have happened anywhere!

What do you expect a guy to do? Take interior / exterior pics from every angle and get the repair shop to sign off that you brought the car in that condition? Thats ridiculous and a total cop out.

In my case, it was 100% the repair shops fault. Went in with mint paint, came out with touch up paint everywhere. I wasn't asked to prove anything, which means management likely knew one of their guys fucked up beforehand and were hoping I would drive away without noticing. Total fucking garbage.

[Araaadi]

My hood is just very dusty, and no its not just clearcoat, its finernail deep and verynoticable, and its not rockchips, I've brought it to two body shops already, they both say its fresh damage to the paint and it seems like it was wiped with a dirty cloth causing damage. I called honda and told them about the opinions I got and that I made a claim, I told him we would let ICBC decide who's at fault as their opinion is least biased.
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[nosaj]

Metrotown, the auto store near T&T and below the belt, I had my N custom made to be the new one, they made a bunch of newer ones when they made mine but I'm not sure if there is any left. They should have a few older ones left, and you can request a L made, its the same price as a pre-made one.

...custom made N and L signs?? wha???

[cowboyj]

It's hit and miss with dealerships. I've taken my current car there for a small job and it was fine when I got it back. However, when I took my previous car there, it came back with a broken interior door handle and some other broken trimming inside. Now that I think about it, if I had remembered what happened last time, I wouldn't have taken my car there. Damn now I'm getting angry again. A good buddy of mine used to work there and said although the mechanics were fine, some of the other people were a gong show and "didn't know what they were doing". It's possible that somewhere along the way, one of those gong show people got their hands on it and messed it up. Of course, the rest of the people won't know it happened because the damage wouldn't have been there while in their possession.

[Spidey]

What do you expect a guy to do? Take interior / exterior pics from every angle and get the repair shop to sign off that you brought the car in that condition? Thats ridiculous and a total cop out.

In my case, it was 100% the repair shops fault. Went in with mint paint, came out with touch up paint everywhere. I wasn't asked to prove anything, which means management likely knew one of their guys fucked up beforehand and were hoping I would drive away without noticing. Total fucking garbage.

His case isn't your case. The fact that your car had touch up paint all over your car, proves they shop tried to hide something.

[em1.ac]

Any updates ? :D

[Araaadi]

We'll Honda has told me to wait to see what ICBC says and we'll go from there.

My mom on the other hand is pissed because she thinks they are doing this to me because im young and they don't believe I would fight back. She wants to complain that no damage was declared on my work order, meaning the car was perfectly fine before entering the shop.

I am at the moment trying to call the sales manager at Carter Honda, to explain how OpenRoad Honda are blaming them for selling me a scratched up car. I am hoping to get a written statement from Carter proving that my hood was never damaged upon purchase. I am also taking pictures of the other black cars in my parking lot to prove, it is not the garage's fault my paint is damage because there is atleast 10 more black cars parked here and not one has this lime damage. The only bad part is the only picture I have of my car's hood is a few weeks old but in the picture its clear to see it was perfectly fine.

[jpark]

Even if its properly aimed, it will reflect, and blind on coming traffics!
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oh really? what did you have before your retrofits? :troll:

[hc529]

oh really? what did you have before your retrofits? :troll:

That's why I upgraded :fuuuuu:
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[Araaadi]

That's why I upgraded :fuuuuu:
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How much does it cost to retrofit projectors? I only want the best for my car :D
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