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MR_BIGGS · 09-06-2011, 11:46 AM

Rogers applies to open bank | FP Street | Financial Post

Quote:

Telecom giant Rogers Communications Inc. has applied to form a bank under terms of the federal Bank Act.

The financial institution, to be known as Rogers Bank, would be primarily focused on credit, payment and charge card services, according to a filing with the government published over the weekend.

Kaan Yigit, president of media consultancy Solutions Research Group, called Rogers’ banking plans an “inspired move.” He said mobile banking “is taking off via smart phones” and Rogers is poised to capitalize on this through its seven million billing “relationships” with mobile telecom customers.

If the Minister of Finance grants an application, Rogers Bank will be headquartered in Toronto and will operate as Banque Rogers in parts of the country.

Objections to the application must be submitted in writing to the Office of the Superintendent of Financial Institutions by Oct. 24.

tool001 · 09-06-2011, 01:56 PM

fuck ... first get the wireless service going without problems.... focus on banking later..

6insomnia9 · 09-06-2011, 01:57 PM

lolwhat.

Bring 4G first.

Santofu · 09-06-2011, 01:58 PM

Rogers, you piece of shit.

!Shuya80 · 09-06-2011, 02:29 PM

coming from an employee of rogers...fix the cs line first. Some of the people there are absolute morons.

sonick · 09-06-2011, 02:38 PM

It's just credit card and financing services like the Canadian Tire, Sears, HBC, etc. credit cards.

They're not going to to be a full-fledge bank with chequing and savings accounts.

Vette Dood · 09-06-2011, 06:13 PM

Ground work for NFC chipped cell phones and in house credit system?

My theory is your Rogers account will contain a level of purchasing credit similar to that of your credit card, pay with your phone through your Rogers 'credit card' NFC embedded phones. Hmmmmm

Anjew · 09-06-2011, 06:22 PM

^^^^ if thats true then that is bad news for us.... there is no way i'm going to deal with rogers with my other money matters......

CP.AR · 09-06-2011, 06:30 PM

I wonder how long I'll stand in line with someone telling me "our agents are with another client at the moment".....

or can I go and whine to a special "customer care" counter and get better interest rates?

oh so many questions

tiger_handheld · 09-06-2011, 06:42 PM

they need the interest income to fund the wireless upgrades.
i heard there will be a min 1.50 Government Regulatory Fee

twitchyzero · 09-06-2011, 06:54 PM

Robbers starting up a bank?

Alatar · 09-06-2011, 07:30 PM

q0192837465 · 09-06-2011, 08:03 PM

Great, now instead of charging late payment fees, they can charge 20+% interest.

FOREVER · 09-06-2011, 08:50 PM

bad idea incoming

anti_rice · 09-06-2011, 09:03 PM

If Rogers customer service can't even figure out a simple billing mistake I would hate to wonder how long it'll take them to figure out a mistake on a credit card

FerrariEnzo · 09-07-2011, 12:25 AM

FIRST this lock in people with their exspensive cell service..

NOW they want to lock in people with what? HIGH interest rates... lol

The first 30 days are interest free, then after that it goes up by 1% each day after up to a maximum of 100%... LMAO.. they be RICH!

optiblue · 09-07-2011, 06:48 AM

As soon as those cheap companies with $40 unlimited everything has iPhones and a stable data network, I'm ditching Rogers. They're lucky that their network is not crap like my friends el cheapo plans.
Posted via RS Mobile

CP.AR · 09-07-2011, 07:56 AM

maybe they'll make you pay to use another branch's services with a service plan like they do for adding a 3G device

tubbyboi · 09-07-2011, 08:21 AM

Honestly i use to be like all of you guys complaining about the call center and the rates that we offer and everything. This is my take on it as i am personally one of those reps at a call center now.

Being a CSR at a cellphone call center is a very stressful job. I know that everyone i know at my call center will always try to give you the best solution possible with the tools we are given. It's just that as a employee we get sick of people asking us for stuff they don't even need.

When someone gets transferred to me saying "wind is offering unlimited everything for $30 a month" my first initial reaction is looking at you're bill and seeing if you really need unlimited everything. more then 90% of the time they don't. Even if they do i'll admit there is no way we can match that rate. Companies like wind give u unlimited everything with poor coverage and as for the unlimited data, you're internet will slow down after u hit a certain amount of MB's.

As for the hold time, As reps we can never hang up on our customers. So while you're waiting in line....SORRY I FEEL SORRY FOR YOU THAT YOU HAD TO WAIT 20mins, well guess what? during that 20mins i was getting screamed at by a customer like your self that could easily log onto their online billing or dialing *28 on you're cellphone to pay for the bill. Or try to explain to someone why they have a cancellation fee or for a matter of fact, people screaming at me when they want free call display cause their friend got it a yr ago. Guess what, what i tell you for the 10th time we dont have that option, trust me if thats what you wanted and i could do it for you, i would. We do not want to spend 30mins with you explaining to you that at this time we actually CANT.

Last but not least, as for "locking yourself onto a contract". Simple, don't sign one? and buy yourself a damn phone outright! "ohh no its too expensive?" well suck it up cause if you were running a company and it cost you 800bucks to buy an iphone, i highly doubt you'd want to give out the phone for 160 knowing the customers you can leave at any time. You would never walk into apple and say "hey give me that macbook air for $500".

Vette Dood · 09-07-2011, 08:34 AM

I can see it now -

If you spent $1 over your limit, they will charge you 100% interest. There will be nothing place to stop you from going over your limit either. You will just see the charges on your bill.

If you use the credit card abroad, all transactions will incur a 100% interest rate.

3 year contracts if you want a low regular interest or good perks program.

tubbyboi · 09-07-2011, 08:36 AM

oh yeah and for one more reference to people who call in quite often.

There are some people who call the call center once a week and drag the phone conversations for an 30mins to an hour. Depending on the rep your talking to, he could be getting paid lets just say 15-20bucks/hr. So if u call in once a week to take up 1 hour, u basically took up $780-$1040 a yr. Im not saying that all you guys do it, but put that into consideration the next time you guys call in for a discount, cause everytime you call in for that $5discount, in the long run you're gonna be losing more as what we can offer you down the road will be less.

Do i agree with everything? no. But thats how the companies have taught us how to think when helping you guys as customers. I'd be the first to say we pay too much for our services but that's just the way it is.

Thank you for choosing rogers and have yourself a nice day.

dbaz · 09-07-2011, 10:02 AM

Hey tubbyboi what can i complain about when rogers reupped
my contract without notifying me or having me agree to it. Fucking rogers
Posted via RS Mobile

tubbyboi · 09-07-2011, 10:08 AM

The only way that u can be reupped a contract is if a rep say accidentally put it on. How does that happen you may ask? We use several programs to help cx's so sometimes they forget to refresh the screen and they are actually working on you're account rather then the person who just called in.

Saying that if the case is true, simply call the rep back, we can see when you're commitment was added and if we see that is true (if a commitment was added without you having reoccurring credits on you're account or without you renewing for a new phone, it can be reversed. I don't work for rogers myself but i am familiar with systems as i believe most call centers use the same programs.

Trust me when i say that a lot of reps are total garbage, simply because we hire third party companies over in the East that always give out wrong information.

If you have any other questions, feel free to PM me

MelonBoy · 09-07-2011, 05:01 PM

Quote:

Originally Posted by 6insomnia9

lolwhat.

Bring 4G first.

Why bring 4G out so fast, when they can milk the shit out of 3G first?

Quote:

Originally Posted by tubbyboi

Honestly i use to be like all of you guys complaining about the call center and the rates that we offer and everything. This is my take on it as i am personally one of those reps at a call center now.

Being a CSR at a cellphone call center is a very stressful job. I know that everyone i know at my call center will always try to give you the best solution possible with the tools we are given. It's just that as a employee we get sick of people asking us for stuff they don't even need.

When someone gets transferred to me saying "wind is offering unlimited everything for $30 a month" my first initial reaction is looking at you're bill and seeing if you really need unlimited everything. more then 90% of the time they don't. Even if they do i'll admit there is no way we can match that rate. Companies like wind give u unlimited everything with poor coverage and as for the unlimited data, you're internet will slow down after u hit a certain amount of MB's.

As for the hold time, As reps we can never hang up on our customers. So while you're waiting in line....SORRY I FEEL SORRY FOR YOU THAT YOU HAD TO WAIT 20mins, well guess what? during that 20mins i was getting screamed at by a customer like your self that could easily log onto their online billing or dialing *28 on you're cellphone to pay for the bill. Or try to explain to someone why they have a cancellation fee or for a matter of fact, people screaming at me when they want free call display cause their friend got it a yr ago. Guess what, what i tell you for the 10th time we dont have that option, trust me if thats what you wanted and i could do it for you, i would. We do not want to spend 30mins with you explaining to you that at this time we actually CANT.

Last but not least, as for "locking yourself onto a contract". Simple, don't sign one? and buy yourself a damn phone outright! "ohh no its too expensive?" well suck it up cause if you were running a company and it cost you 800bucks to buy an iphone, i highly doubt you'd want to give out the phone for 160 knowing the customers you can leave at any time. You would never walk into apple and say "hey give me that macbook air for $500".

Id like to just point out Rogers CAN give us lower rates but wont because they are still dominating the market here.. So essentially they want to make as much money as possible. (Please dont make it sound like there cost of running a phone is high.. cause really it isnt.)

Btw rogers service reps (not sure if all) dont allow you to have certian plans if you dont LOCK in with them for 2-3years... Yes I have asked about certian plans and was pointed out that I had to sign a contract.

tubbyboi · 09-07-2011, 10:55 PM

yes, ROGERS can give "us" lower rates, but i am not ROGERS. I even went as far into saying i dont agree with the rates itself. I was only replying to the people who were hating on the representatives that work FOR ROGERS. IE: Call Center.

Yes and i do know that certain plans you have to be put into a contract but its really only just the odd one. Saying again though, WE that take the calls does not make the rules......WE follow the guidelines in which rogers laid out for us. The only time when "some reps let you, and some reps don't scenario's happen is when rogers or whatever company u wanna talk about...changes their policy.