Bought a PS3 game at Best Buy, its empty.. [Archive]

iwantaskyline

01-08-2012, 05:13 PM

Ok..So I just bought a ps3 game at best buy, go home, open it and its empty. When I go exchange it tomorrow are they going to be dicks and say I'm lying? :pokerface:

DanHibiki

01-08-2012, 05:14 PM

i always fear such situations

RevYouUp

01-08-2012, 05:16 PM

wow that sucks...gonna be hard for them to believe you

iwantaskyline

01-08-2012, 05:16 PM

^was so stoked to play some NHL 12..

NLY

01-08-2012, 05:22 PM

I would say go back to the store ASAP or at least give them a call and fill them in.

If you wait a day they will probably give you a hard time. Put yourself in their shoes, a guy comes back the next day and says his game is empty.

Good luck op!

Gridlock

01-08-2012, 05:23 PM

Shitty.

I get weird looks sometimes when I have to return renovation stuff. Open it up and its cracked, or chipped, or parts missing.

My first thought walking in is "they are going to think I did it."

My second thought is, "try something. See the stink I'll make."

iwantaskyline

01-08-2012, 05:24 PM

NLY

01-08-2012, 05:26 PM

^they closed at 6.

tried calling but no go. The package was slightly opened already so I'm guessing an employee stole the disc. I never held it cause it was from the cage and the front desk just grabbed it and put it in the bag and off I went..

Ah that sucks. Give them a call in the morning and let them know the packaging was open. Internal theft isn't uncommon so hopefully the manager sides with you

rJZx

01-08-2012, 05:28 PM

Just go there on your smartphone and show them this thread

DanHibiki

01-08-2012, 05:29 PM

^Luckily for you it's bestbuy and they are lenient on such things especially for something as small as a videogame.

I'd probably start off with, "I kno how this looks but I swear on...."?

blee123

01-08-2012, 05:30 PM

Scammers probably brought the game home, took out the disc, sealed it back up with shrink wrap and then returned it to the store. They then prob sold just the disc on craiqslist or kept the game themselves.
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Valour

01-08-2012, 05:37 PM

If you bought it on a credit card, the card may have theft insurance. This may be covered under that policy

Mr.HappySilp

01-08-2012, 05:48 PM

Digital copy! But then I only play computer games.......

LP700-4

01-08-2012, 07:23 PM

Hmmm, they even give me a hard time when exchanging a game WITH the disc inside. I sure hope the best of luck to you.

sindragon

01-08-2012, 07:27 PM

damn... if it was future shop i would of helped you OP... best of luck

Not really racist!

01-08-2012, 07:41 PM

man that must suck...

TheKingdom2000

01-08-2012, 08:12 PM

^they closed at 6.

tried calling but no go. The package was slightly opened already so I'm guessing an employee stole the disc. I never held it cause it was from the cage and the front desk just grabbed it and put it in the bag and off I went..

not the employee.
a thief. My buddy who works at FS told me guys do this all the time.
They'll buy the game (to get it out of the protective box) and then make a slit and return it. They'll put the game back on the shelve and sell it.

TRDood

01-08-2012, 08:15 PM

Are the rest of the manuals/codes in there? Not sure how that would come into play...

Keep us updated!

LiquidTurbo

01-08-2012, 08:17 PM

Call BB, ask to speak to store manager, explain exactly what happened and ask him/her to advise on the situation. Put the ball in their court.

InvisibleSoul

01-08-2012, 09:13 PM

Sucks for you... most likely not going to be a fun time with Best Buy.

The7even

01-08-2012, 09:40 PM

Digital copy! But then I only play computer games.......

PC Master Race

OP, that's what you get for being a console peasant.

jeedee

01-08-2012, 09:43 PM

^they closed at 6.

tried calling but no go. The package was slightly opened already so I'm guessing an employee stole the disc. I never held it cause it was from the cage and the front desk just grabbed it and put it in the bag and off I went..

:seriously:

I lol'd. Did the game not come in the plastic covering? :suspicious:

The FS I work at has some games in the "security" box, but all other games are always covered in plastic and lying on the shelves :lol

Not really racist!

01-08-2012, 09:47 PM

Don't you guys grab a card.. then go pay? Then they grab you a fresh copy with the wrapper? Rarely do I see the protective box casing anymore.

jerche

01-08-2012, 09:53 PM

it would be less suspicious if you exchanging it for the same game...if you refund, then they may have a harder time believing you

best of luck OP!

Mr.HappySilp

01-08-2012, 10:03 PM

Don't you guys grab a card.. then go pay? Then they grab you a fresh copy with the wrapper? Rarely do I see the protective box casing anymore.

That's what EB does. You bring the box of the game you want to buy to the cashier and they find the game and put it in the box, seal it for you.

Ch28

01-08-2012, 10:20 PM

PC Master Race

OP, that's what you get for being a console peasant.

http://i.imgur.com/kouna.jpg

yot065

01-08-2012, 10:40 PM

hopefully you get a good person person that can help you out, tho i'd be rather suspicious over a empty box too

dinosaur

01-09-2012, 12:37 AM

They may be more inclined to believe you if just want a new copy. If you are asking for your money back...you may be fucked.

If you just want a new copy and they are giving you a hard time, ask them what they think you are getting out of the deal.

Phone or go in first thing...be honest and sincere.
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iwantaskyline

01-09-2012, 12:50 AM

^I want a copy of course. Going tomorrow with a buddy who use to work at that best buy so hopefully I'm ok. If not I will raise a shit storm on that manager.

shawn79

01-09-2012, 01:08 AM

tell them that it didnt have a disk inside if they being dicks then... say

"you wanna play smart? ill call the cops. i want my money back"

LsquareD

01-09-2012, 01:51 AM

Damn that's a rough situationl. Best of luck to you!

StaxBundlez

01-09-2012, 01:58 AM

it's happened to me before..
I bought a game at EB in Vernon.. drove back to Vancouver and opened it and it was empty.. right before that one of my buddies was like.. "wouldn't it be funny if there was no game inside?". Turns out there wasn't a game inside.. I called the EB and told them what happened and they checked and realised that they had forgot to put the game inside the case.. They just told me to go pick it up at the closest EB.. they would call and straighten it out with them...

It was a PC game.. not a PS3 game.. so I could see how they would make that mistake since they don't keep the game inside the boxes..
Might be a little tougher with PS3 games since they're sealed..
best of luck to you..

JF.

01-09-2012, 03:35 AM

Lol goodluck
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parm104

01-09-2012, 04:32 AM

van_city23

01-09-2012, 12:08 PM

Our local Best Buys have experienced this same issue a few times this New Year already. Hopefully they're equipped to protect the honest, paying customer by this point. Some thieves had been buying iPad's and taking them out, filling the boxes up with cement and then shrink wrapping them up again. Now, every iPad that gets returned brand new, has to be opened to make sure it's in there; basically making it an open box...

thats some crazy stuff, filling it with cement!
Anyways, this situation really does suck and I've never heard of it before but am very curious to hear how it ends up. Hopefully it all works out.

seakrait

01-09-2012, 12:24 PM

Our local Best Buys have experienced this same issue a few times this New Year already. Hopefully they're equipped to protect the honest, paying customer by this point. Some thieves had been buying iPad's and taking them out, filling the boxes up with cement and then shrink wrapping them up again. Now, every iPad that gets returned brand new, has to be opened to make sure it's in there; basically making it an open box...

Yup. This happened to me. Bought an ipad2 online from Staples with stackable coupons (thanks RS!) but decided to return it and buy a used one from Senna. I never opened the package/cut the shrink wrap. At the return counter, the manager told the clerk to open the box to check. I was like wtf but okay sure. You do what you need to do to give me my refund.
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Pooface55

01-09-2012, 01:46 PM

Yup. This happened to me. Bought an ipad2 online from Staples with stackable coupons (thanks RS!) but decided to return it and buy a used one from Senna. I never opened the package/cut the shrink wrap. At the return counter, the manager told the clerk to open the box to check. I was like wtf but okay sure. You do what you need to do to give me my refund.
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I was returning a playbook and they opened it as well. I was like WTF??!! You guys are gonna lose out because you have to sell it as an opened box item. Now I understand why. But what would of happened if your/my box was empty? And by no fault of our own. :suspicious:

seakrait

01-09-2012, 01:55 PM

I was returning a playbook and they opened it as well. I was like WTF??!! You guys are gonna lose out because you have to sell it as an opened box item. Now I understand why. But what would of happened if your/my box was empty? And by no fault of our own. :suspicious:

I guess we have to open it on the spot at the point of purchase if that's what we're afraid of. Of course, I'm sure that affects future return of the item somehow. Especially in the OP's case.
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tool001

01-09-2012, 02:15 PM

I always open package now to check (specially used disk, check for scratches).
Bought a ipad2 for a buddy from states bb. He opened and won't boot up & it was scratched. He took it in to apple , they told him best buy repackages used stuff (specially ipads) and sells them as new!
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iwantaskyline

01-09-2012, 06:09 PM

Got FULL store credit from them, since they didn't have any NHL12 copies left. :fuckyea:

DanHibiki

01-09-2012, 06:10 PM

^ good stuff op

details on how it went down?

iwantaskyline

01-09-2012, 06:33 PM

^Just told them exactly what happened, said I would have came back right away but it was past their closing time. Spotted the girl who actually grabbed the game for me from the cage and told her what happened. Was really nice and she told the customer service girl to give me a refund.

LSF22

01-09-2012, 07:03 PM

Which location was this at?

InvisibleSoul

01-10-2012, 08:26 AM

smoothie.

01-10-2012, 08:40 AM

aw I was about to make popcorn.

glad to hear it worked out though, OP.

hotjoint

01-10-2012, 09:43 AM

good to hear that everything worked out

fliptuner

01-10-2012, 09:49 AM

Glad to hear everything went well for you. I'm actually surprised it turned out this way and the process was quite painless (no need to raise a stink, argue with CSR's, etc.).

Don't worry, if it didn't and you got screwed, I was ready to give you my copy anways.

dinamix

01-10-2012, 11:05 AM

oldest trick in the book. buy game. use a razor to make small incision at the bottom. pry game out. re seal with heat shrinker wrapper machine.

http://www.audion.com/system/public/products/216/images/I-sealer-160B.jpg

Vansterdam

01-10-2012, 12:19 PM

i bought a new sealed xbox 360 game years back that was on craigslist

only to find that the owner took the DLC code out and repackaged everything :fuuuuu:

theres also been 3 occasions on craigslist where i meet with the person to buy the game only to find the disc isnt inside the case ( all 3 cases were by accident supposely and i did get the disc after just time+hassle)

Cartier Wearer.

01-10-2012, 12:26 PM

PS3 Needs to get their shit together. First the playstation network is hacked by anonymous and now they cant at least make sure to make game packages tranlusent so people can see if theyre is a cd inside. It wouldnt be hard to impliment

FerrariEnzo

01-10-2012, 12:29 PM

WOW.. nice OP... good they were so nice...

did it take long?

iwantaskyline

01-10-2012, 01:31 PM

WOW.. nice OP... good they were so nice...

did it take long?

About ten mins. I'm quite sure this has happened to them before. Internal theft at Best Buy's is not uncommon from what I've heard. But props to them, they didn't even ask their manager lol.