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: eBay Sellers, How to Protect Yourself?


twitchyzero
02-21-2012, 02:54 PM
I just started getting into the world of buying shit off ebay and I'm interested to start selling a few things myself.

I know Paypal seems to side with buyers more easily and you hear many elaborate stories of buyers trying to con the sellers.

I am curious to find out what the experienced ebay sellers on RS takes for precaution. I have read through all the tips and selling info off ebay so any info is appreciated.

thanks.

PJ
02-21-2012, 03:02 PM
Depends what you're selling..
I've never encountered any problems. I've sold things from $10 to $500. Just check the buyer's feedback and you should be okay.
If it's like a $5 iPhone case, no one's going to bother scamming you out of that.
If it's a more expensive item, then opt for a shipping method with tracking number and info.
If you plan on opening an eBay store or something, then another option is to open another bank account and Paypal so you have all your records from day 1 to give you more credibility if a problem was to come up.
But I think for the most part, you should be safe.

Ronith
02-21-2012, 03:10 PM
Include this in your invoice to them:

(Subject)
TERMS OF SERVICE
(Message, Optional)
By accepting the payment for $XXX.XX (type of currency here; e.g USD, CAN) you have agreed to the following terms of service:
1. You have received ALL services and goods in question, and the sale is FINAL.
2. There are NO refunds, returns, or chargebacks.
3. You will not create false paypal disputes regarding this transaction.

StylinRed
02-21-2012, 03:17 PM
i got screwed a few times early on when i offered the cheapest shipping option (no tracking)

got taken advantage of through claims on paypal i kept my receipts with canada post (that showed who and where i was shipping to + the customs form) but paypal still ruled in the buyers favour :fulloffuck:

and because of these 3 incidents (2 were for the same buyer) paypal always holds my funds now until the buyers confirm or the tracking confirms that the items were delivered

since then if i ever sell anything i only offer tracked shipping

had a shady russian guy act very shady even with a tracked item (the item was sent to his local post office and he wouldnt pick it up for weeks and paypal wouldnt release his payment to me because it wasnt officially delivered, the buyer claims its not at the post office, i ended up telling him i was getting canada post to investigate as well as the US Postal office and that very afternoon he picked it up... wtf???)



anyway i suggest only offering tracked shipping and when placing an auction ebay has implemented an option for you to set bidder requirements (the options are few but you can ensure the really shady individuals wont even be able to bid)

and including a line in your listings that stipulate no refunds sale final and (what i include) seller holds no responsibility to claims of damages, such claims will be dealt with between buyer and shipping courier or, at the behest of the buyer, between seller and shipping courier

InvisibleSoul
02-21-2012, 03:19 PM
If you're selling higher value goods (I say more than $100), then along with some of the suggestions above such as only shipping with tracking, I might also consider restricting who can bid/purchase the items to only those with good feedback, not n00bs.

marksport
02-21-2012, 07:07 PM
Nearly everything I sell is sold as is no warranty as most of the items are used. I normally describe the condition of the item. I normally ship with either UPS or US Postal so tracking is included or costs about $1.00

hypediss
02-21-2012, 07:46 PM
Whenever I sell I would go for tracking, signature upon delivery, and insurance
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

jeedee
02-21-2012, 07:50 PM
Sorry for the thread hijack, but anyone know how long/how many transactions does it take till Paypal/eBay stops holding my funds for 21 days?


Also, is it better to print the shipping label from eBay or get everything done at the post office? I don't have a weighing scale so I'm not sure what the weight of some items are :fuckthatshit:

ilvtofu
02-21-2012, 09:05 PM
I tried to sell a $600 lens on ebay once, what a hassle... Paypal is fine but I had many buyers try to go private with me on paypal and skip ebay to save a few bucks. :fuckthatshit:

Ended up selling on craigslist for a better price/smoother transanction, lady from quebec tried to flake with her offer of $580 on ebay and I filed a complaint against her.

Selling an expensive item on ebay is not something I want to do again... :/

mickz
02-21-2012, 09:18 PM
Sorry for the thread hijack, but anyone know how long/how many transactions does it take till Paypal/eBay stops holding my funds for 21 days?


Also, is it better to print the shipping label from eBay or get everything done at the post office? I don't have a weighing scale so I'm not sure what the weight of some items are :fuckthatshit:

You usually get better rates through eBay. It's also more convenient just to print all of your labels at home and then simply drop the packages off at the post office or mail box.

If you do enough shipping to justify it and you only deal with lighter items (under 5kg), a kitchen scale comes in pretty handy. You can get one for $25-40 at London Drugs.

jeedee
02-21-2012, 09:44 PM
You usually get better rates through eBay. It's also more convenient just to print all of your labels at home and then simply drop the packages off at the post office or mail box.

Yeah that's what PayPal claims aswell, but I'm cautious of them since eBay takes a fee from my sale AND PayPal takes a fee aswell when they're owned by the same "company" :fulloffuck:

Plus my printer hasn't been working so printing labels is a hassle lol

Preemo
02-21-2012, 09:52 PM
From experience, I've done a shit ton of eBay and Craigslist sales.

With eBay, you might run into some headaches. For instance, for higher priced items, I was at the total mercy of the buyer. I had to wait an extra two weeks for him to confirm that he received the package before I even got the funds. You could either make money or lose money through the exchange rate, shipping and eBay seller fees. It all adds up. If you don't plan on selling a lot through eBay, Craigslist is by far the best place to sell locally.

Just be careful with the buyers. Do your research. Google their email address, whatever it takes. Document everything in your ad and make sure all your messages go through eBay just in case they need to do an investigation.

With local selling you are in complete control of the transaction. Of course, it all depends on how diligent you are when it comes to scams and getting ripped off.

Autorice
02-22-2012, 01:09 AM
no matter what you write in terms and conditions, paypal will immediately favour the buyer whether it be $2 screen protector to a $20,000 rolex watch. if you pay with credit card/bank account you're protected with them too but you have to contact them within 30 days of the charge/transfer.

the only ways to protect yourself is noted above. if you put buy it now with immediate payment, it eliminates the hassle of flakers but then it sometimes brings customers who don't read the item description/terms and conditions. you have to give them full refund and pay to ship it back to you and even if you do that, you are at their mercy if they decide to give you negative feedback. I have had many instances where the customer insists for extra items or else they will give me negative feedback. I ask for photos of the 'damaged' items and they will stop replying but leave negative anyways. if the customer claims their purchase is missing pieces, again you are at their mercy and you need to ship them everything they request.

it sucks and a few renegade customers have succesfully gotten extra or completely free items from me but ebay doesn't care and still charges 8-12% plus 4% for paypal.

sign up for an american bank account to save on the currency exchange rate. also ship out of USA to save "some" money...

twitchyzero
02-22-2012, 11:15 AM
wow thanks for all the great responses
hmm looks like so much hassle

Autorice
02-22-2012, 01:20 PM
99% of transactions are fine but only.... 25% leave positive feedback.
but that 1% of bad transactions/scammers always leave negative feedback.

punkwax
02-22-2012, 04:15 PM
PayPal doesnt always side with buyers. I got scammed by some dude, paid for 3 nights in a Vegas hotel, got there and my reservation was only 2 nights. Explained the situation to the front desk and they knew about the guy who ripped me off and gave a good deal on the 3rd night. Explain all this to PayPal in an attempt to get my out-of-pocket funds back and they somehow side with the seller. No explanation at all, just dismissed my dispute.

Fuck PayPal.

Limitless
02-23-2012, 02:10 AM
From experience, Paypal usually sides with buyers. As a buyer I was able to file a lot of complaints and get my money back with very little effort. Even though they were all legit, it didn't require much evidence if any at all to have Paypal rule in my favour. I've only sold a few things on eBay before, and one time I sold a mint condition phone on there and shipped it out to them. About a month later the guy makes a claim on Paypal saying that the phone came all scratched up, and even though he had the phone for a month and it only took a few business days to ship there, Paypal ruled it in his favour. The money was taken from my account and then he shipped it back to me. Came in the mail in horrible condition, and it was obvious the phone had been dropped a couple of times. Tried calling Paypal and emailing them but no luck :/ Wasted a LNIB phone and lost the money I paid for shipping.
Never had any other trouble selling some other things on eBay though. Guess it kind of depends on your luck on what kind of buyer you come across

Autorice
02-23-2012, 11:44 PM
just fyi, BANKS won't side with you for a reversal so CREDIT CARDS ONLY when buying stuff. just found out the hard way.

twitchyzero
03-02-2012, 05:01 PM
i just have two more general questions about selling

1. if i'm selling in multiple ads (let's say CL + eBay) and if I sell the same item on CL but someone ends up bidding for it before i delete the ebay ad...what happens? Would I get penalized?

2. You guys talked about avoiding people with shitty feedback, but I thought when the have the winning bid you have to follow through on their transaction no matter what? Similarly what if the winner bidder does not have a confirmed address for paypal? I can refuse the sale?

SkinnyPupp
03-02-2012, 05:14 PM
As a seller, always ALWAYS use tracking. And ONLY send to CONFIRMED paypal addresses. And if it's on ebay, ONLY if the name to the ebay account matches the paypal account.

Autorice
03-02-2012, 08:14 PM
if you sell locally and don't cancel on ebay on time, it is up to the buyer's discretion about leaving negative feedback. but more often than not, they will leave negative feedback.

twitchyzero
03-03-2012, 01:43 PM
how about my 2nd question...if a buyer with unconfirmed address or terrible feedback has the winning bid...there's no way out?

Harvey Specter
03-03-2012, 02:20 PM
how about my 2nd question...if a buyer with unconfirmed address or terrible feedback has the winning bid...there's no way out?

Well you should be putting "shipping to confirmed Paypal accounts only" in your auctions so you have a way out if you don't want to ship to a buyer.

I've been selling on Ebay for years, have almost 900+ positive feedback. Like already mentioned in this tread I've always stuck with two golden rules when it comes to selling on eBay;

1. Only ship to CONFIRMED Paypal addresses no matter what. Even if the person is willing to pay extra never ever ship to unconfirmed addresses.
2. Always ship using tracking + signature. Never forget to get the signature option because a buyer can file a dispute even if the item was tracked but because it was never signed for he/she can claim it was not delivered.

Autorice
03-03-2012, 09:41 PM
if shipping with usps with a commercial account, tracking is included. signature is like $2 extra so it depends on the price of your item.

canada post shipping with tracking number to usa starts at $15 a parcel...

Vansterdam
03-04-2012, 12:37 AM
is there any way to avoid the hidden brokerage fees or hidden shipping fees after you buy an item from ebay?

i had a few times where they state shipping was free but i still get charged/pay on the spot when i have to sign for my package

jeedee
03-04-2012, 12:42 AM
is there any way to avoid the hidden brokerage fees or hidden shipping fees after you buy an item from ebay?

i had a few times where they state shipping was free but i still get charged/pay on the spot when i have to sign for my package

-Ask the seller to ship with USPS (I've had hundreds of packages shipped to me and like 3/100 get fees)
- ask to have the package marked as a gift
- ask to have the package valued at 40$
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

SkinnyPupp
03-04-2012, 12:43 AM
Yeah, use full service courier instead of economy. Or regular post. That will avoid brokerage fees. There's no way to avoid customs, since that is based on the government, not the seller or shipper. The shipper could declare a lower value if you ask them. But if they use insurance, they won't want to do this.

Also, you could do the brokerage yourself. When the courier presents you with the package and/or bill, decline it. Get the paperwork from them, and take it to Canada Customs yourself. It is right where all the couriers are, by the airport, and just takes a few minnutes. Kind of a pain in the ass, but if you want to save $ there you go.

InvisibleSoul
03-05-2012, 09:27 AM
i just have two more general questions about selling

1. if i'm selling in multiple ads (let's say CL + eBay) and if I sell the same item on CL but someone ends up bidding for it before i delete the ebay ad...what happens? Would I get penalized?

2. You guys talked about avoiding people with shitty feedback, but I thought when the have the winning bid you have to follow through on their transaction no matter what? Similarly what if the winner bidder does not have a confirmed address for paypal? I can refuse the sale?

1.) You can cancel the bids and end the auction. There isn't any penalty for doing this. In the past, you would lose the fees for listing the auction, but now since it's free to list, that doesn't really apply anymore.

2.) It's been awhile, but there should be some built-in functionality to only allow certain users to bid on your auction. At the very least you can state in your auction that you will only sell to people that meet a certain criteria. If they don't, you should have grounds to not complete the transaction...

InvisibleSoul
03-05-2012, 09:29 AM
is there any way to avoid the hidden brokerage fees or hidden shipping fees after you buy an item from ebay?

i had a few times where they state shipping was free but i still get charged/pay on the spot when i have to sign for my package

As jeedee said, ask the seller to use US Postal Service instead of UPS or FedEx.

If they don't ship by USPS and you have to use UPS or FedEx, don't get the Ground service. Unless something has changed recently, if you use UPS Expedited or higher service, they don't charge brokerage fees.

NLY
07-19-2012, 02:47 PM
I've just started selling on ebay. It's an awesome platform to liquidate used goods just collecting dust in the closet. Some problem I'm having at the moment are with the international buyers. I've sold close to 40 items in the past two months, about 35 have been US buyers with 5 being international. I have been using Canada Post as my shipping service, and all my US buyers have received their products, as well as leaving feedback. All the international buyers (fine not all, but 3/5) have filed disputes with items not received.

I shipped the items through Canada Post (small packet international - 4 to 6 weeks for delivery) and now all my funds are "temporary on hold." I called paypal, ebay and Canada Post about the situation and because Canada Post doesn't offer tracking ID for international packets, I think I'm screwed.. (buyers get their money refunded through paypal and KEEP my item)

Canada Post's solution was to file a claim 75 days after delivery and they will reimburse me shipping + the product but I find that unlikely (it seemed like the person just wanted to get me off the phone.)

Have you guys encountered a similar scenario and resulted with a positive outcome?

godwin
07-19-2012, 02:50 PM
Simple: don't use ground service.. even if it is free.

is there any way to avoid the hidden brokerage fees or hidden shipping fees after you buy an item from ebay?

i had a few times where they state shipping was free but i still get charged/pay on the spot when i have to sign for my package

SkinnyPupp
07-19-2012, 02:51 PM
That's why you ALWAYS use tracking. Canada Post has it, should be normal First Class Airmail with Registration. If not, use Xpresspost or something.

godwin
07-19-2012, 02:55 PM
Just switch to UPS / Fedex etc and charge accordingly. Once they won the bid they have to pay anyhow.


Have you guys encountered a similar scenario and resulted with a positive outcome?

NLY
07-19-2012, 03:01 PM
That's why you ALWAYS use tracking. Canada Post has it, should be normal First Class Airmail with Registration. If not, use Xpresspost or something.

Some of the items sent $50-$60

I think the shipping charges would exceed the actual amount by a substantial amount.

Just switch to UPS / Fedex etc and charge accordingly. Once they won the bid they have to pay anyhow.

Lesson learnt. I'm definitely going to switch shipping services if I end up getting bent over by the buyer/paypal/ebay

azncreationz
07-19-2012, 03:04 PM
I've just started selling on ebay. It's an awesome platform to liquidate used goods just collecting dust in the closet. Some problem I'm having at the moment are with the international buyers. I've sold close to 40 items in the past two months, about 35 have been US buyers with 5 being international. I have been using Canada Post as my shipping service, and all my US buyers have received their products, as well as leaving feedback. All the international buyers (fine not all, but 3/5) have filed disputes with items not received.

I shipped the items through Canada Post (small packet international - 4 to 6 weeks for delivery) and now all my funds are "temporary on hold." I called paypal, ebay and Canada Post about the situation and because Canada Post doesn't offer tracking ID for international packets, I think I'm screwed.. (buyers get their money refunded through paypal and KEEP my item)

Canada Post's solution was to file a claim 75 days after delivery and they will reimburse me shipping + the product but I find that unlikely (it seemed like the person just wanted to get me off the phone.)

Have you guys encountered a similar scenario and resulted with a positive outcome?

I've had similiar issues with Canada Post. That is why I now refused to ship Internationally. Yes, it sucks, but majority of buyers are from the US anyways. And if you do use tracking with Canada Post, shipping costs go up a significant amount, and that will deter some buyers anyways.
Good luck with your claim with Canada Post.

Harvey Specter
07-19-2012, 03:11 PM
I've just started selling on ebay. It's an awesome platform to liquidate used goods just collecting dust in the closet. Some problem I'm having at the moment are with the international buyers. I've sold close to 40 items in the past two months, about 35 have been US buyers with 5 being international. I have been using Canada Post as my shipping service, and all my US buyers have received their products, as well as leaving feedback. All the international buyers (fine not all, but 3/5) have filed disputes with items not received.

I shipped the items through Canada Post (small packet international - 4 to 6 weeks for delivery) and now all my funds are "temporary on hold." I called paypal, ebay and Canada Post about the situation and because Canada Post doesn't offer tracking ID for international packets, I think I'm screwed.. (buyers get their money refunded through paypal and KEEP my item)

Canada Post's solution was to file a claim 75 days after delivery and they will reimburse me shipping + the product but I find that unlikely (it seemed like the person just wanted to get me off the phone.)

Have you guys encountered a similar scenario and resulted with a positive outcome?


You will get your money back from Canadapost but it takes time and the max they'll refund is $100. And don't call Canadapost, email them and they'll give you one contact person that will open a case file. If you purchased additional insurance you will get reimbursed for the full amount.

And you're basically screwed when it comes to the international buyers because there's no way to track the items. You'll have to refund the money.

NLY
07-19-2012, 03:17 PM
I've had similiar issues with Canada Post. That is why I now refused to ship Internationally. Yes, it sucks, but majority of buyers are from the US anyways. And if you do use tracking with Canada Post, shipping costs go up a significant amount, and that will deter some buyers anyways.
Good luck with your claim with Canada Post.

I think that's the smartest solution, to exclude international buyers because it's far too much of a hassle, especially the one's that will take advantage of the "no tracking ID" policy.

You will get your money back from Canadapost but it takes time and the max they'll refund is $100. And don't call Canadapost, email them and they'll give you one contact person that will open a case file. If you purchased additional insurance you will get reimbursed for the full amount.

And you're basically screwed when it comes to the international buyers because there's no way to track the items. You'll have to refund the money.

I didn't purchase any additional coverage, just the standard $100 for international deliveries. Thankfully, most of the packages to the international buyers were under $100. It's not so much the fact my money is being held that I'm frustrated about, it's the fact some buyers can get away with such actions.

Thanks for the heads up guys

Harvey Specter
07-19-2012, 03:18 PM
I think that's the smartest solution, to exclude international buyers because it's far too much of a hassle, especially the one's that will take advantage of the "no tracking ID" policy.



I didn't purchase any additional coverage, just the standard $100 for international deliveries. Thankfully, most of the packages to the international buyers were under $100. It's not so much the fact my money is being held that I'm frustrated about, it's the fact some buyers can get away with such actions.

Thanks for the heads up guys

It sucks man, I've been selling on eBay for years, have almost 1000+ feedback and you always get buyers who pull scams like this.

NLY
07-19-2012, 03:22 PM
It sucks man, I've been selling on eBay for years, have almost 1000+ feedback and you always get buyers who pull scams like this.

I've got a mere 40 transaction under my belt so I'm still a newb lol

The only reason why I enjoyed using ebay to sell is the how little work it requires. Pull something out of the closet, snap a couple pictures, construct a brief description and wait. The convenience is what sold me to the online auction concept despite the high service fees from ebay/paypal.

I mean, the stuff I was selling wasn't being used anymore so in my mind, it's 100% profit!

There are scammers everywhere..that's why I'm resorting to selling my macbook on revscene/craigslist - but even then they are the lowballers/scammers.

Autorice
07-19-2012, 04:48 PM
I've had similar scenarios but not positive outcomes. I sold a lot to australia and shipped out of USA (because it was cheaper) but without a tracking number, you are responsible.

6thGear.
07-20-2012, 12:23 PM
That's why you ALWAYS use tracking. Canada Post has it, should be normal First Class Airmail with Registration. If not, use Xpresspost or something.

Canada Post does not track any international product. Doesn't matter what service you use from them. I've had an issue with CP already and I filed a claim, still haven't got my money back yet. I had to use USPS as they will track all the way to the destination country.

CP is barely passable for domestic shipping. They are slow and not really all that cheap.

NLY
07-20-2012, 12:30 PM
Canada Post does not track any international product. Doesn't matter what service you use from them. I've had an issue with CP already and I filed a claim, still haven't got my money back yet. I had to use USPS as they will track all the way to the destination country.

CP is barely passable for domestic shipping. They are slow and not really all that cheap.

If you don't mind me asking, how long have you been waited already?

Verdasco
07-20-2012, 12:34 PM
hmmm interesting information here guys. Jah and skinny giving same stuff with signature and tracking hahaha

I am planning to start a business soon with computer parts and cables. Looks promising.

edit: any tips? :)

6thGear.
07-20-2012, 12:35 PM
Umm...I don't remember. At least a couple months now. I must've argued with 4-5 operators(which don't know shit, so don't bother with them), filed a claim which they were suppose to email me but sent me a letter instead? Had to provide original shipping labels, reciept, etc and I mailed it back and haven't heard from them since. I've been so busy lately I completely forgot till I saw this thread, lol.

NLY
07-20-2012, 12:40 PM
Umm...I don't remember. At least a couple months now. I must've argued with 4-5 operators(which don't know shit, so don't bother with them), filed a claim which they were suppose to email me but sent me a letter instead? Had to provide original shipping labels, reciept, etc and I mailed it back and haven't heard from them since. I've been so busy lately I completely forgot till I saw this thread, lol.

That's a brutal wait time.

The representative on the phone told me it would take 5-10 business days, 15 days maximum for the claim to be settled. He explained the process as 1)claim filed 2) CP calls the receiving post office 3) receiving post office confirms package never arrived 4) you give paypal transaction total or ebay listing to CP for proof of value 5) CP reimburses you with the total (under $100 unless you paid for extra coverage)

What I find puzzling is how retarded Canada Post has to be to not address the "no tracking" policy for international deliveries. They shouldn't even offer a worldwide service if they can't guarantee proper delivery.

6thGear.
07-20-2012, 12:53 PM
Forget about worldwide guarantee, they don't even know if the delivery even leaves Canada !!

Szeto
07-20-2012, 01:02 PM
I think you could put in your auction that Bidders with less than 50 feedback are required to contact the seller before bidding otherwise bids will be cancelled or something like that.

Like others have mentioned, make it mandatory to have confirmed address and only ship to the address attached to their ebay/paypal. You will probably lose couple customers but it saves you the hassle down the road going through dispute process.

Not to thread jack, when you guys sell expensive items on CL, how does the payment work? Do you ask for a bank draft or something? Eg, a set of rims for $2000

NLY
07-20-2012, 01:08 PM
I think you could put in your auction that Bidders with less than 50 feedback are required to contact the seller before bidding otherwise bids will be cancelled or something like that.

Like others have mentioned, make it mandatory to have confirmed address and only ship to the address attached to their ebay/paypal. You will probably lose couple customers but it saves you the hassle down the road going through dispute process.

Not to thread jack, when you guys sell expensive items on CL, how does the payment work? Do you ask for a bank draft or something? Eg, a set of rims for $2000

I have no issues with shipping products to the USA using Canada Post, it's worldwide that provides a problem.

In terms of craigslist, I usually just ask for cash because of convenience. For something $2000, I will request new $100/$50 bills only for security. Another thing to do is meet somewhere public ie. tim hortons/mall parking lot during the day. It's even better if you can bring a friend or two.

I recently sold a set of MartinLogan speakers on craigslist, the guy came up into my apartment so I could demo them. He handed me the cash after and I helped load them in his truck.

Autorice
07-20-2012, 04:02 PM
if $2000 just ask for cash. never trust a money order only if you go to the bank with them and see the teller create it on the spot.

canada post has flat rate envelopes that have some tracking features but in general just go to pt roberts. flat rate box was around $15 up to 4 lbs. comes with priority tracking number.

Harvey Specter
07-20-2012, 04:13 PM
Also make sure you only accept confirmed payments from Paypal, never ever accept unconfirmed payments because you're not covered. One known scam is the buyer files a charge back with his/her credit card company, Paypal removes the money out of your account and if you didn't accept payment from a confirmed account you're out of luck. There's a lot of things you have to be careful of when selling online and using services like Paypal.

finbar
07-20-2012, 04:19 PM
I ship to Canada and the US only, for tracking reasons.

I list auction style so below are my preferences.
A Buy it Now with Immediate Payment is worth considering for certain categories. Amazon is a good alternative for this selling format.

Paypal confirmed address only. Pay for and print the shipping label through payal with delivery confirmation, this eliminates many scams. It also gets you a discount with Canada post.

Accept returns. Scammers look for listings that specify no returns accepted.

Set your selling preferences,
Log on to ebay> My ebay > account > site preferences >

Payments from buyers;
Use checkout ............. yes
Offer paypal ............... yes
Accept credit/debit cards . no

Promote similar items;
Select no or ebay advertises other auctions on your listing.

This one is a biggo,
Buyer requirements (http://pages.ebay.ca/help/sell/buyer-requirements.html);
Block buyers who don't have a PayPal account
Block bidders and buyers who have received 2 Unpaid Item strike(s) within 12 month(s)
Block buyers whose primary shipping address is in a location I don't ship to.
Block buyers who have 4 Policy violation report(s) within 6 month(s)
Block buyers who have a feedback score of -1 or lower.

Unpaid Item Assistant;
Select yes, 4 days
After UIA kicks in deadbeat bidders cannot leave neg feedback.

Per ebay (http://pages.ebay.ca/help/pay/ship-internationally.html)
Costs can be considerably higher for international destinations.

Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance.

Make sure that your listing clearly specifies who is responsible for paying these additional fees. You can cut and paste this directly into your listing:

International Buyers - Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.



Use toolhaus (http://toolhaus.org/cgi-bin/negs?User=&Dirn=Left+by) to see what kind of feedback your bidders have left in the past. Add the undesirables to your Blocked Bidder list and cancel their bids.

Here (http://forums.ebay.com/db2/forum/Part-Time-Ebay/1000000013) and here (http://community.ebay.ca/forum/Seller-Central/13?) are some helpful types.
Avoid the feedback forum.

That's a bit to chew on, it's really not that bad selling online. Just keep it simple and honest, most folks are fair minded.
Enjoy!

Szeto
07-20-2012, 05:12 PM
^thx for sharing! Will change my settings.

godwin
07-20-2012, 09:13 PM
Setup a warehouse in HK to ship out.. shipping from Asia is much cheaper than in North America.. for generic cables you can never beat the price and their shipping in Canada.

hmmm interesting information here guys. Jah and skinny giving same stuff with signature and tracking hahaha

I am planning to start a business soon with computer parts and cables. Looks promising.

edit: any tips? :)

InvisibleSoul
07-23-2012, 09:11 AM
Use toolhaus (http://toolhaus.org/cgi-bin/negs?User=&Dirn=Left+by) to see what kind of feedback your bidders have left in the past. Add the undesirables to your Blocked Bidder list and cancel their bids.

Cool tool... looked up my own profile, and can't remember some of the stuff I bought in the past. LoL

finbar
07-23-2012, 11:46 AM
Toolhaus is a seller's secret weapon against the bums but discretion is required.
Rubbing a deadbeat's face in toolhaus will bring it down. Do not want.
Happy ebaying :)

NLY
07-23-2012, 12:22 PM
Forget about worldwide guarantee, they don't even know if the delivery even leaves Canada !!

One of my worldwide buyers finally received the package after 1.5 months.

Hopefully this trend follows! :woot2:

finbar
07-23-2012, 01:45 PM
Forget about worldwide guarantee, they don't even know if the delivery even leaves Canada !!

Canada Post tracks with delivery confirmation to the US.

Autorice
07-23-2012, 03:52 PM
only expediated parcels. small packets to USA don't have any delivery confirmation. expediated parcels are quite expensive, much cheaper if you ship out of point roberts

finbar
07-23-2012, 05:43 PM
Quicker too, the border typically adds a day to everything I send to the US.