dark0821
03-03-2012, 10:51 AM
First I would like to say, I am not saying SouthSide Nissan (Marinedrive) is horrible or unreasonable, but just unprofessional in some cases.
Its a long story LOL...
I just want to share my first dealership experience. My family bought cars before, but we never bought new. So last winter my parents were shopping for a new CUV, and at the end of the day, Nissan Rogue had the best bang for the buck. And we ended up signing with Southside Nissan out of all the dealerships because they were able to offer the best price.
We originally put $10,000 down, and the rest on Finance. (At the time of the deal it was 1.9% for the duration of 48month). The time of the dealing was after business hours on a Saturday, and they said we can pick up the car on Monday.
Monday comes, and the sales informs us that the policy of Nissan Canada changed over the weekend, right now their promotion states that financing is @ 4.25% but there is no payment for the first 90 days. Off course I was upset, because they have to "scrap" the bill of sale. After some haggling, they were about to return our deposit on the car, but since they beat out every other dealership by more than a $1000, we took their offer and the delivery of the vehicle even though the terms of sale was changed after all signatures were signed on Saturday.
During the 3 month, my mom thought it over and was willing to pay out the rest of the car using her saving and a little bit from her line of credit, since her line of credit was only @ 2.7%, we made several phone calls with the sales asking him about the details, and he even made sure with us that no Interest will be charged until the first payment is due.
So the first payment is due on March 7th (next Tuesday), we went in today to pay off the car with a combination of a Bank Draft and Cash. The residue amount has since changed because interest was charged from the last 30 days before the 7th of march. (an extra $6X.xx) Telling us now that the interest free period was only for the 60 out of the 90 days. The Sales acted all surprised, and told us he wasn't aware of the policy since the business department was responsible for the payments. We weren't happy but we realized we only had our word from the sales on telephone and we never recorded any of the conversations, so we know we are screwed and its $6X.xx so whatever....
The Bank Draft was made payable to Nissan Canada, and not the dealership. So the business manager comes out and tells us that we can only provide the receipt for the cash and not the Bank Draft. A receipt will be mailed to you by Nissan Canada when we fwd your draft. I was like okay ??? After the amount were counted for and the dealership acknowledges that the full amount of the car has been received. They said they couldn't give us a bill of release because Nissan Canada hasn't gotten the payment yet... and the bill of release will also be mailed to us by Nissan Canada. At this point my dad was like WTF -.- but again the manager assured my dad that this was the "proper" procedure. The manager also informed my dad that he should go to his bank and tell the bank to make a "stop payment" to Nissan Canada, since the timeline is tight, and the mailed bank draft will only be received by Monday. Again, the sales told us over the phone that as long as we paid in full before the due date of the first payment, we were fine =.= but no big deal right? we just have to go to the bank and let them know of the situation.
At the bank, the teller informs us that A) there is a service charge of $20 for "stop payment" B)they must know the exact amount and the exact date that Nissan Canada will withdraw from my dad's account. And if the amount of time differs, its up to the customer to monitor his account and the payment might still go thru, but the manager of the bank assures us that even if the money was deducted we were protected and will get the money refunded. At this point my dad was like... then WTF does the $20 service charge do? "try" and stop a payment but might still go thru?!?! Again in the light of wanting to avoid trouble, we swallowed the pill and went home.
We called the dealership when we got home, informed them of what the bank told us. I also asked for a "reference/transaction" number of today's payment since I was planning to call Nissan Canada on Monday to make sure they don't withdraw from my dad's account on Tuesday. The dealership manager was like, reference/transaction number? we don't keep this kind of record, you can tell Nissan Canada to call me on Monday and I will tell them over the phone that we received your full payment. I was like can you email/fax Nissan Canada to let them know? He was like, there is no way to speed up the process, but if i must, I have to call Nissan Canada On Monday, tell them about our situation AND tell them to call their dealership to CONFIRM of the payment.
I just think that this is ridiculous, and the way they acted was unprofessional to a point. They almost take no responsibility and want us, the customer to do all the work and STILL have no confirmation that the issue can be resolved. Its "always" oh, I am not sure, we never encountered this problem before, calling them should resolve your issue.
I just wanted to share this experience with you guys. My parents don't like to shout or fight, and they always wanted to avoid as much confrontation as possible, and since it was us who went from finance to full payout, we wont blame the dealership 100% of the developments of events.
Share your experience with car dealerships, and let me know what you guys think?
added photos of new car
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0258a.jpg
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0280.JPG
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0289.JPG
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0329.JPG
Its a long story LOL...
I just want to share my first dealership experience. My family bought cars before, but we never bought new. So last winter my parents were shopping for a new CUV, and at the end of the day, Nissan Rogue had the best bang for the buck. And we ended up signing with Southside Nissan out of all the dealerships because they were able to offer the best price.
We originally put $10,000 down, and the rest on Finance. (At the time of the deal it was 1.9% for the duration of 48month). The time of the dealing was after business hours on a Saturday, and they said we can pick up the car on Monday.
Monday comes, and the sales informs us that the policy of Nissan Canada changed over the weekend, right now their promotion states that financing is @ 4.25% but there is no payment for the first 90 days. Off course I was upset, because they have to "scrap" the bill of sale. After some haggling, they were about to return our deposit on the car, but since they beat out every other dealership by more than a $1000, we took their offer and the delivery of the vehicle even though the terms of sale was changed after all signatures were signed on Saturday.
During the 3 month, my mom thought it over and was willing to pay out the rest of the car using her saving and a little bit from her line of credit, since her line of credit was only @ 2.7%, we made several phone calls with the sales asking him about the details, and he even made sure with us that no Interest will be charged until the first payment is due.
So the first payment is due on March 7th (next Tuesday), we went in today to pay off the car with a combination of a Bank Draft and Cash. The residue amount has since changed because interest was charged from the last 30 days before the 7th of march. (an extra $6X.xx) Telling us now that the interest free period was only for the 60 out of the 90 days. The Sales acted all surprised, and told us he wasn't aware of the policy since the business department was responsible for the payments. We weren't happy but we realized we only had our word from the sales on telephone and we never recorded any of the conversations, so we know we are screwed and its $6X.xx so whatever....
The Bank Draft was made payable to Nissan Canada, and not the dealership. So the business manager comes out and tells us that we can only provide the receipt for the cash and not the Bank Draft. A receipt will be mailed to you by Nissan Canada when we fwd your draft. I was like okay ??? After the amount were counted for and the dealership acknowledges that the full amount of the car has been received. They said they couldn't give us a bill of release because Nissan Canada hasn't gotten the payment yet... and the bill of release will also be mailed to us by Nissan Canada. At this point my dad was like WTF -.- but again the manager assured my dad that this was the "proper" procedure. The manager also informed my dad that he should go to his bank and tell the bank to make a "stop payment" to Nissan Canada, since the timeline is tight, and the mailed bank draft will only be received by Monday. Again, the sales told us over the phone that as long as we paid in full before the due date of the first payment, we were fine =.= but no big deal right? we just have to go to the bank and let them know of the situation.
At the bank, the teller informs us that A) there is a service charge of $20 for "stop payment" B)they must know the exact amount and the exact date that Nissan Canada will withdraw from my dad's account. And if the amount of time differs, its up to the customer to monitor his account and the payment might still go thru, but the manager of the bank assures us that even if the money was deducted we were protected and will get the money refunded. At this point my dad was like... then WTF does the $20 service charge do? "try" and stop a payment but might still go thru?!?! Again in the light of wanting to avoid trouble, we swallowed the pill and went home.
We called the dealership when we got home, informed them of what the bank told us. I also asked for a "reference/transaction" number of today's payment since I was planning to call Nissan Canada on Monday to make sure they don't withdraw from my dad's account on Tuesday. The dealership manager was like, reference/transaction number? we don't keep this kind of record, you can tell Nissan Canada to call me on Monday and I will tell them over the phone that we received your full payment. I was like can you email/fax Nissan Canada to let them know? He was like, there is no way to speed up the process, but if i must, I have to call Nissan Canada On Monday, tell them about our situation AND tell them to call their dealership to CONFIRM of the payment.
I just think that this is ridiculous, and the way they acted was unprofessional to a point. They almost take no responsibility and want us, the customer to do all the work and STILL have no confirmation that the issue can be resolved. Its "always" oh, I am not sure, we never encountered this problem before, calling them should resolve your issue.
I just wanted to share this experience with you guys. My parents don't like to shout or fight, and they always wanted to avoid as much confrontation as possible, and since it was us who went from finance to full payout, we wont blame the dealership 100% of the developments of events.
Share your experience with car dealerships, and let me know what you guys think?
added photos of new car
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0258a.jpg
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0280.JPG
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0289.JPG
http://www.sfu.ca/~cjs9/Pictures/Spotted/Rogue/Rev/DSC_0329.JPG