[i-vtecyo]

So my oil change was due and usually I would do my own oil changes, however my dad bought the lube for life package for this car. So why not, free oil changes right? I am going to leave this dealership as anonymous unless they back out on our deal or do a poor job on the repair.

Anyways usually when I drop off my vehicle, I would do a walk around inspection for damages so I know what should and shouldn't be there when I receive my car. After the oil change was done, I did another walk around inspection and notice a faint scuff mark and a hairline crack on my front bumper. Instantly it caught my eyes but I thought maybe I missed it while I was doing my pre-inspection.

Anyways I have a dash cam installed onto my car and figured it wouldn't hurt to check the video clips at home. So I watched the videos and found out while the technician was driving my car into the lot, some one had reversed into my car. I was pretty pissed that they did not mention any of this to me while i was receiving my keys. So I picked up the phone and called the service manager. He was pretty friendly and told me to bring the car in. He looked at the damage and said it is really minor but wanted to see the clip to confirm that it happened in their lot. So on to the good news: they offered to repair my bumper for me next Monday and I'm expecting the whole bumper to be repainted. I do not want a half ass job where they only repair the damaged area.

I will update this thread next Monday and let you guys know if it went smoothly or not. Also if you guys recognize this dealership, please do not post the name or location. Reason being is I have nothing against them right now as it seems like theyre doing their best to resolve this.

Some or most of you might say "it doesnt look that bad" or "thats nothing", but to me its something. Especially if the damage was not caused by me, I would not want to be paying out of my own pockets.

PICTURE
http://i65.photobucket.com/albums/h213/69xchange/damage.jpg

VIDEO *FAST FORWARD TO 6:05*
car damaged at dealer - YouTube
In this video you can see the technician in my car throwing it into reverse to avoid a collision, but unfortunately it was too late.


*UPDATE*

Dropped off the car at KINGSWAY HONDA at 9am and received a call at 4pm saying my car is ready. I went over to KINGSWAY HONDA to pick up my car around 4:45 because i did not have a ride. When i got there, i was really disappointed. They only resprayed the small area and not the whole bumper.. There was a crazy amount of over spray, poor prep with masking tape and they didnt even fix the dent!! I was expecting them to repaint the whole bumper, not just the damaged area. The service manager had already left and i could not tell him what i had to say but i am going to give him a call tomorrow.

in these "After" pictures you can still see a dent in the bumper from previous accident. colorworks only resprayed it.

BEFORE:
http://i65.photobucket.com/albums/h213/69xchange/damage.jpg

AFTER:
http://i65.photobucket.com/albums/h213/69xchange/07302012049.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012050.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012051.jpg

more pictures.. you can see the overspray and poor masking tape job..

http://i65.photobucket.com/albums/h213/69xchange/07302012052.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012055.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012053.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012054.jpg

[AVS_Racing]

+1 for dash cams

[jaemc]

^ the other civic didnt stop or pull over either :fulloffuck:

[Mr.C]

Oooh, so close. Another half second and he would have managed to avoid the hit.

[Bahhbeehhaaaa]

was it a technician or a customer that was driving the civic?

[i-vtecyo]

^ the other civic didnt stop or pull over either :fulloffuck:

Yea, im more :fulloffuck: that they did not tell me anything or the tech did not tell the manager.

was it a technician or a customer that was driving the civic?

If you watch till the end, the tech in my car yells "the customer needs to back out, gotta move your car". So maybe the customer was driving? But theres a sign that says "Residental and Autherized personnel only beyond this point" @ 5:12. So it could be a tech bringing it up after a wash.

[will068]

Which Honda dealership branch is this ?

[swfk]

I will update this thread next Monday and let you guys know if it went smoothly or not. Also if you guys recognize this dealership, please do not post the name or location. Reason being is I have nothing against them right now as it seems like theyre doing their best to resolve this.



Which Honda dealership branch is this ?

OP would like to keep it undisclosed

[firebird79_00]

I recognize the location, and sadly its not the first time something like that has happened. But at the same time i understand stuff happens, it just sucks when it happens to you. And if they send the car where i think they will, you shouldnt worry about them doing a cheap job.

[jackal]

not calling you a liar or anything but from the picture all i see is someone slipped a screwdriver and scratched the paint? which would have nothing to do with what happened in the clip. i'm just trying to put the two together and to me it doesn't make sense.

[AW607]

At least the tech made a decent effort to avoid the hit, rather than not giving any fucks

[mb_]

not calling you a liar or anything but from the picture all i see is someone slipped a screwdriver and scratched the paint? which would have nothing to do with what happened in the clip. i'm just trying to put the two together and to me it doesn't make sense.

Check the footage

[mafiakid]

i also recognize the dealership and this dealer has damaged paint on my car twice now. I always do a walk around before and after.

Both times they have confirm and fixed it with no additional charge.

[dhari]

honestly it seems like having a dash cam is a necessity these days eh.

[Redlines_Daily]

Um..why are we leaving the dealer anonymous? Sure they are fixing it now, but only because you phoned them about it! Bottom line is the dealership damaged the car and failed to tell the customer about it! IMO, someone should out the dealership. Or did I misinterpret the original post?

[kwy]

You'd be amazed at the types of people dealerships will hand your keys over to. 17 year old wash boys, etc. I know because I was one of them, but I always treated customer cars with respect and parked them very carefully..

[LP700-4]

Um..why are we leaving the dealer anonymous? Sure they are fixing it now, but only because you phoned them about it! Bottom line is the dealership damaged the car and failed to tell the customer about it! IMO, someone should out the dealership. Or did I misinterpret the original post?

+1.

Although there are only a few Honda dealerships locally and i think only one has an underground parking area. Just sayin...

[tseman]

kingsway

[Nvasion]

ding ding ding!

[FN-2199]

I need to get a damn dash cam.

[i-vtecyo]

not calling you a liar or anything but from the picture all i see is someone slipped a screwdriver and scratched the paint? which would have nothing to do with what happened in the clip. i'm just trying to put the two together and to me it doesn't make sense.

i understand your theory, however it is my car and that screw was placed in there by me. Considering that i am anal about imperfections, i am always careful around my own car and i did NOT create that mark there. If i did, i would NOT blame anyone else but me.

i also recognize the dealership and this dealer has damaged paint on my car twice now. I always do a walk around before and after.

Both times they have confirm and fixed it with no additional charge.

That really sucks, but atleast they took responsibility. Just wondering, did they tell you about the damage or did you find out yourself?

Um..why are we leaving the dealer anonymous? Sure they are fixing it now, but only because you phoned them about it! Bottom line is the dealership damaged the car and failed to tell the customer about it! IMO, someone should out the dealership. Or did I misinterpret the original post?

Everything you said is true, but i had many good experience with that dealership in the past up until yesterday. I would blame the tech and not the dealership unless the manager knew about it.

[TOPEC]

Ud be amazed what they do to ur car while it's in for service... Just sayin

[TRDood]

Ud be amazed what they do to ur car while it's in for service... Just sayin

Yup. I took my car to service last Friday in the pissing rain.

I witnessed 4 techs drove a Rav4, which appears to be a customer's car, out to lunch. Each of them came back with a fountain drink in their hands. :fulloffuck:

[Sky_High]

Yup. I took my car to service last Friday in the pissing rain.

I witnessed 4 techs drove a Rav4, which appears to be a customer's car, out to lunch. Each of them came back with a fountain drink in their hands. :fulloffuck:

Same dealership as OP's video?

[yray]

I saw a open road brand new venza being redlined from autowest holding lot to automall and I was already over the limit and it just kept going and going.

[bing]

Um..why are we leaving the dealer anonymous? Sure they are fixing it now, but only because you phoned them about it! Bottom line is the dealership damaged the car and failed to tell the customer about it! IMO, someone should out the dealership. Or did I misinterpret the original post?

Agreed. I am surprised the tech did not get out of the car at that instant, I would have and I am sure most people would if it was their own car. The tech should have stopped the car that backed into him, checked the car for damages, and gotten the plate and DL for good measure.

Should not be up to the customer to "catch" what occurred. Luckily the OP had a cam setup, without it, could have been a 'he said', 'she said' situation.

[seph]

Thanks for sharing. Now I know...going forward I'll always check when dropping off and picking up the car...

[Eff-1]

Screw them. Once the collision occurred, we can either assume that a) the tech chose not to tell the service advisor or b) the service advisor knew but chose not to tell you.

Either way, both are completely inexcusable. Who cares if they agree to fix your car only after you showed them video footage which you were lucky to have. That's the least they could do.

Kingsway Honda. Poor show.

[Supafly]

Ud be amazed what they do to ur car while it's in for service... Just sayin


Yup. I took my car to service last Friday in the pissing rain.

I witnessed 4 techs drove a Rav4, which appears to be a customer's car, out to lunch. Each of them came back with a fountain drink in their hands. :fulloffuck:

you can rest assure that if that happened at our dealership, those guys would be toast within the hour of the offense.:)
We take our customer service very seriously. :)

[dachinesedude]

been a lot boy in my teens, most of us wouldnt fuck around with customer's car, but brand new cars? let the fun begin

[LP700-4]

been a lot boy in my teens, most of us wouldnt fuck around with customer's car, but brand new cars? let the fun begin

And what do brand new cars become?

Thats right. Customer's cars. :rukidding:

[KO7]

Wow that's the closest Honda dealership to my home, thankfully I've never brought my current Honda nor my previous two Honda/Acuras there.

[TRDood]

Same dealership as OP's video?

Openroad Toyota Richmond. I saw that last Friday around 12:15pm

[1mcoupe]

not calling you a liar or anything but from the picture all i see is someone slipped a screwdriver and scratched the paint? which would have nothing to do with what happened in the clip. i'm just trying to put the two together and to me it doesn't make sense.

:suspicious:

i agree

little hairline scratch like that would not be caused by a bump, though there is a possibility the tech had cleaned up/polished the possible scrape..

imo, OP should post pictures of the "crack".

i work at a dealer myself and if anybody nudged me like so it seemed in the video i'd react like any other person would in that situation, be it a customer car, inventory car or even my own car : stop the car and look at the damage ON BOTH CARS, and report it even if there was any damage at all.

An incident like that would cost somebody their job at a dealership. It's general dealership etiquette, especially being a technician.. it is better safe than sorry. In other words : Own up to your shit!

[jackal]

:suspicious:

i agree

little hairline scratch like that would not be caused by a bump, though there is a possibility the tech had cleaned up/polished the possible scrape..

imo, OP should post pictures of the "crack".

i work at a dealer myself and if anybody nudged me like so it seemed in the video i'd react like any other person would in that situation, be it a customer car, inventory car or even my own car : stop the car and look at the damage ON BOTH CARS, and report it even if there was any damage at all.

An incident like that would cost somebody their job at a dealership. It's general dealership etiquette, especially being a technician.. it is better safe than sorry. In other words : Own up to your shit!

thank god someone else sees what i see. in the video it's pretty inconclusive if there was ever even impact and who in their right mind would just let the guy drive off?

[Roach]

Openroad Toyota Richmond. I saw that last Friday around 12:15pm

It's a demonstrator.

Kev

[Sky_High]

Yup. I took my car to service last Friday in the pissing rain.

I witnessed 4 techs drove a Rav4, which appears to be a customer's car, out to lunch. Each of them came back with a fountain drink in their hands. :fulloffuck:

Openroad Toyota Richmond. I saw that last Friday around 12:15pm

It's a demonstrator.

Kev

:suspicious:

[i-vtecyo]

:suspicious:

i agree

little hairline scratch like that would not be caused by a bump, though there is a possibility the tech had cleaned up/polished the possible scrape..

imo, OP should post pictures of the "crack".

i work at a dealer myself and if anybody nudged me like so it seemed in the video i'd react like any other person would in that situation, be it a customer car, inventory car or even my own car : stop the car and look at the damage ON BOTH CARS, and report it even if there was any damage at all.

An incident like that would cost somebody their job at a dealership. It's general dealership etiquette, especially being a technician.. it is better safe than sorry. In other words : Own up to your shit!

There is a faint silver scuff mark caused by the other civic, however it blends in a bit considering that both cars are silver. Dont know if the tech had tried cleaning it up. Depending on the lighting, it can be really noticeable. I would get a better pic but its hard because i only have a nokia camera phone with 5 megapixels.

In that picture, thats the "crack" in the paint and not a "scratch". If for whatever reason you still dont believe me, i can show anyone my bumper in person before Monday. I also work at a dealership and i totally agree with you.

[SpeedStars]

That silver civic...:rukidding:

I believe that may be the paint cracking due to the bending of the front bumper? It looks like a scratch in the picture though, but I doubt it would be since your car did get bumped pretty hard. If they agree to buff it out for you and own up to it, it'll be all good.

[lowside67]

Are there really a lot of Honda dealerships with residential apartments on top of them!?! Lol... clearly it is Kingsway Honda. If you didn't want to bring any attention to them, you wouldn't have posted this thread in the first place...

Mark

[Harvey Specter]

Just wondering but doesn't the Honda dealerships have a rep walk around your car and mark any existing damage and make you sign a form acknowledging you did a walk around before taking your car in for servicing?

[Energy]

Don't think Honda dealerships do that...

[JSALES]

I thought all techs do a walk around of the customer's vehicle just in case the customer tries to put shit on them

[i-vtecyo]

That silver civic...:rukidding:

I believe that may be the paint cracking due to the bending of the front bumper? It looks like a scratch in the picture though, but I doubt it would be since your car did get bumped pretty hard. If they agree to buff it out for you and own up to it, it'll be all good.

Yup thats a paint crack from the nudge. To be honest, i wouldnt be satisfied if theyre "buffing" it out. I doubt you can even buff out a paint crack? I'll only be satisfied if its fixed properly.

I thought all techs do a walk around of the customer's vehicle just in case the customer tries to put shit on them

Correct me if im wrong, but most dealerships dont do that, unless their a private one. The dealership i work at, we only report big/medium damages that catches our eyes on fairly new cars while on the hoist or being washed.

[i-vtecyo]

oops double post.

[Harvey Specter]

All BMW dealerships do it.

[AW607]

I used to work at an Audi dealership as a lot guy, the service advisors always do walk-arounds before the car gets handed over

[Energy]

All BMW dealerships do it.

Yup. But Honda =/= BMW. All places should do this to avoid he said she said situations.

[alex.w *//]

that seriously looks like someone try to remove or install the screw and the screwdriver slipped and scratched the paint.

no joke.

[Lomac]

All BMW dealerships do it.

I've never been to a Honda dealership that does it. Rental companies, yes. But not Honda...

[i-vtecyo]

that seriously looks like someone try to remove or install the screw and the screwdriver slipped and scratched the paint.

no joke.

Yea, it might seem like a scratch to a few people, however like i said before, its not. Its a crack in the paint.

[SpeedStars]

that seriously looks like someone try to remove or install the screw and the screwdriver slipped and scratched the paint.

no joke.

It isn't a scratch. Like OP said it's a crack in the paint and I know why (well anyone that has bumped into anyone else would also know). The paint cracked because of this: in the video, OP's car was nudged from the car in front. The nudge wasn't all too bad but the front bumper of OP's car needs to flex just like anyone elses car so that it can absorb the impact. While the bumper is flexible, the paint is not, thus, the result.

[i-vtecyo]

Dropped off the car at KINGSWAY HONDA at 9am and received a call at 4pm saying my car is ready. I went over to KINGSWAY HONDA to pick up my car around 4:45 because i did not have a ride. When i got there, i was really disappointed. They only resprayed the small area and not the whole bumper.. There was a crazy amount of over spray, poor prep with masking tape and they didnt even fix the dent!! I was expecting them to repaint the whole bumper, not just the damaged area. The service manager had already left and i could not tell him what i had to say but i am going to give him a call tomorrow.

[Sky_High]

^ pictures of the repair?

You're better off claiming it with ICBC. I find it very hard to believe and unlikely that Kingsway Honda will be willing to pay $900 retail (probably ~$500 to them) to repaint the whole bumper.

[Energy]

Hmm repainting a bumper should come to around $300.

[i-vtecyo]

in these "After" pictures you can still see a dent in the bumper from previous accident. colorworks only resprayed it. im going to try making an icbc claim right now.

BEFORE:
http://i65.photobucket.com/albums/h213/69xchange/damage.jpg

AFTER:
http://i65.photobucket.com/albums/h213/69xchange/07302012049.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012050.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012051.jpg

[Suprarz666]

lol a colorworks job....terrible. Go back and get it done right.

[Energy]

Did they just paint over the screw?

[AVS_Racing]

looks like they did^^ :lawl:

[i-vtecyo]

more pictures.. you can see the overspray and poor masking tape job..

http://i65.photobucket.com/albums/h213/69xchange/07302012052.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012055.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012053.jpg
http://i65.photobucket.com/albums/h213/69xchange/07302012054.jpg

[nabs]

thats freaking disgusting! get it done properly, or threaten to take it to ICBC.

[Energy]

Just call ICBC. I wouldn't let them redo anything.

[i-vtecyo]

already called icbc. lets hope it goes well. as for kingsway honda, really disappointed in them. Never going back there again.

[VR6GTI]

Colorworks LOL, that company is a joke. I bet they got overspray on the vehicle not just the bumper.

[Iceman_2K]

You know, you coulda gone to the media with the video and all your pictures and really screw the company over....just sayin....

[SupraMan604]

I would have went straight to ICBC in the first place since they didnt even tell you. They did not care about the customer''s car why should you care about there reputation. Your lucky you had a video cam or you would have been like the other stories here on Revscene where its he said she said. Also that repair job is a joke I could have got a spray can at Canadian tire and done it for $10 =P Really sad how they handled this I would bring it up to the media or Honda Canada. Threaten to go to the media if they dont give you a new ride. :accepted:

I'll take the black CRZ in the corner!

[Vulgate]

Kingsway Honda sucks big time. They scratched our new car when it was in for a headlight replacement. They fixed it but it was not a good job so we got them to pay another paint job at a location of our choice plus free foglights. Never went back there afterwards.

[i-vtecyo]

*UPDATE*

Went to Icbc today and they told me that the whole bumper does not have to be repainted as long as the new damage was repaired... I told the claim representative that i was unhappy about the poor quality of the repair but it seems to them that they dont care as long as its fixed.. i pointed out the area of the overspray and line mark from masking tape but they didnt look or even feel the overspray..later she asks me "where was the overspray?".. in my head i was like are you serious?? i just pointed it out 10 mins ago!! i put in my time and gas to go over there and get it inspected but doesnt seem like they care about my complaint.. and for respray, its gonna flake off in a year..Anyways, I've already sent them the video and pictures and right now its under investigation. They said they'll get back to me in a couple of weeks. What should be the next step to take if they decide to not cover me?

[VR6GTI]

My guess is icbc doesn't care because the damage has been tampered with. There wrong the over spray won't flake off I would go back to the dealership and demand it be fixed correctly. If you had proof that someone backed into your car you should have dealt with icbc right away. The dealership tried a patch job and now it's there problem. They should have never got involved in the first place

[i-vtecyo]

yea, i totally screwed up thinking that dealing with honda would be easier.. lesson learned.

[duy-]

That's really bs, the fact they hid it from you is bs. You have a dash cam, the driver and the damn license plate of the other vehicle dude. I know you were trying to be nice but sometimes you gotta be a dick especially if they're dishonest. Next time tell them to fuck off, take it to icbc, make the hit and run claim, fix it at your shop of choice, demand for the refund for the life time oil change. Or if you wanna be a dick, demand for the oil and filter every 8000 and do it yourself

[TRDood]

I might be mistaken.

Why would OP take it to ICBC and pay the deductible? Kingsway Honda should foot the bill for a reasonable repair with OP paying $0. Obviously, for a job like that... ICBC will not waste time with the OP.

[duy-]

He's not at fault nor is the driver who was driving his car.

[smarv]

That underground parking lot is a nightmare i always worry when taking my families accord to be serviced there but in the 4 years with them i don’t really have anything bad to say about them it seems to me like you had a case of bad luck, i hope they take another look at it and try to make it right.

[TRDood]

He's not at fault nor is the driver who was driving his car.

There's always a party at fault. Even if ICBC chalks it up to hit n run, OP still needs to pay the deductible.

[duy-]

The guy who backed up into him is at fault, deductible waved. Treat it like any other accident and disregard the dealer for a sec. Someone hit his car, that someone is at fault. Now if the tech who had driven his car hit someone else, that's a different story

Also the dealer might try to weisel their way out of it saying they have no liability what so ever. I worked at one dealer who will remain nameless... A customer came in, swiped the bumper off a car that came in for service. They just sent the car to icbc and made the owner of the damage car pay a 700$ deductible. Said "an accident is an accident whether or not it's on our lot, someone could have easily hit him on the road and there's nothing we can do to stop that"
At the time I was sure that they had private insurance for private property or at least buck up and pay it. They didn't

[i-vtecyo]

That's really bs, the fact they hid it from you is bs. You have a dash cam, the driver and the damn license plate of the other vehicle dude. I know you were trying to be nice but sometimes you gotta be a dick especially if they're dishonest. Next time tell them to fuck off, take it to icbc, make the hit and run claim, fix it at your shop of choice, demand for the refund for the life time oil change. Or if you wanna be a dick, demand for the oil and filter every 8000 and do it yourself

yea, i regret not taking it to icbc in the first place. i just made things more complicated. Really hope ICBC sorts it out. If not, i'll just settle in with the crappy paint job. Either way, ive learned my lesson and know what to do if it ever happens again.

[TRDood]

This is interesting. ICBC has to bill accordingly to a policy or an account for the loss claim. Where would ICBC recover the deductible?

What did ICBC tell you OP? who pays the $300 or whatever deductible you have?

[mr_chin]

Just report it a hit and run since you got the guy who backed into your car on video.

[Sushi604]

It isn't a scratch. Like OP said it's a crack in the paint and I know why (well anyone that has bumped into anyone else would also know). The paint cracked because of this: in the video, OP's car was nudged from the car in front. The nudge wasn't all too bad but the front bumper of OP's car needs to flex just like anyone elses car so that it can absorb the impact. While the bumper is flexible, the paint is not, thus, the result.

Actually, automotive paint is very flexible (to a degree).