[Harvey Specter]

Sorry if it's a repost and wonder if this is a fellow RS member...

Changed oil only, yet my paper says everything was inspected - caught on my dashcam - YouTube!

UPDATE:
Ok, I think I had enough requests about the vid and I am going to release it. In fact, the service manager comment that it was my decision to disclose it or not. My MMI oil level says "Drain Oil" and I see that this mech does not want to work. From my inspection paper, everything was inspected. However, according to this video my car wasn't even raised. Service Manager said they suck out oil and raise the car to inspect everything for 25k Audi Care Service. Service Manager and Floor Manager seemed very real with their apologies. However, I can't believe they are not going to re-do the whole 25K service instead they are only going to raise the car and inspect my car as my mech didn't inspect thoroughly.

The videos were divided in terms of 3 min intervals. I compiled them together from using youtube.

[UPDATE]

So I called the Service Manager at Audi of Richmond today morning. I first asked him what 25k Audi Care covers and how they do service. Told me they suck oil out for A4s and raise the car to check any sign of leak and etc. Then I told him that I was in for 25k service yesterday and have video of what kind of service was provided to my vehicle. He asked me to bring in the video to talk in person. So I showed him the video. He gets very serious. He calls his floor manager over, shows him the video. They both get really serious at this point lol. Starts apologizing for the maintenance service that was provided to my car. Their apologies were serious and they both seemed very disappointed.

Floor manager made a copy of the video. Promised to do a new 25k service on my car again which he will do and keeps apologizing. Service Manager calls their Detailing Department at Cowell Landrover and makes an appointment for full detailing of my vehicle.

Then the service manager calls service advisor over into his office and tells her to take good care of my car when I come in again next week for re-service and that make sure I get a good loaner car.

At the end of the day, Service Manager and Floor Manager at Audi of Richmond apologized and promised to re-inspect my car, but not doing the whole new 25k service.

The funny thing is, this is actually my 2nd time finding a shop/dealership who tried to do a minimal job and was caught on my dash cams.

1st time was when I lowered my car, the guys at the shop did not do alignment check as promised yet told me that they did the alignment. LOL

I will still take my car to Audi of Richmond now that everyone at the service department knows about my case. LOL They are going to be very, very careful. I'd say when you go in, share this story from Audizine. They will take your car very seriously perhaps get any dash cams and hardwire it before going into service lol.



Hi guys,

I want to ask fellow Audi drivers for some advice here.

I booked in for my second 25k Audi Care. The receptionist told me this is going to be a major oil change so expect to take minimum 4 hours.

I arrived today 9AM to the dealership. My service advisor is so chill, lets me take a loaner and left.

Within an hour, I got a call saying that my car is done. I thought it would take min 4 hours?

Anyways, but I was told to come in at the end of the day since they need to wash and vacuum my car. I said ok.

Came to pick up my car, told my advisor I thought it would take min 4 hours for my service today. He said nono its a short one. Then he went over what they did today and how much thread left and pad wear and what not.

So I came home and looked up my videos in my car. I have Blackvue DR400G and Finevu CR300HD facing forward and Blackvue DR380G facing backwards. They are all hardwired.

Surprisingly my car goes into the service bay, my mech gets ready, and starts refilling all the liquids. Obviously, I cant see what exactly he was doing, but I was able to see through gap and see that my car wasnt raised, and my mech was just refilling oil and checking his computer. According to inspection paper from today's service, my mech checked tire wear, break pad wear, all sorts of exterior, suspension and drive components.

On the paper it all checked as "Inspection Result Acceptable"

However, can mechanics check shocks, struts, suspension components, leaks, damages on exhaust system and check break pad wear without lifting the car and not taking out the tires?

As for the oil change, I am quite surprised to see that he doesnt drain old oil and just refills oil. I am really hoping he used some sort of magic to drain that dirty oil. LOL As for the brake pad, can you guys let me know if you could still check break pad wear without taking out the rims?

I looked up what 25k Audi Care covers. It was actually a short one.

According to 25K Audi Care, it even says check spare tire and battery on the paper, but I do not see my trunk ever opening through out the service.

All in all the service took less than 30 min. LOL. At least my Audi Care came with my car. I would not recommend buying this useless package. And if you have been going into the dealership to get an oil change, just go to Mr. Lube or make a mech friend at Audi. I am so disappointed at how they do service at Audi of Richmond.



Here are questions asked, please do not ask me again ;)

Originally Posted by iconoclast
you would see an oil extraction device hooked up to the car...
Originally Posted by a4_bob
I've also heard that Audi techs extract the oil, not drain it - this would be done from an open hood without lifting the car.

Side note on extracting vs draining: after a lot of reading on this I hear extracting can be just as effective as draining, especially if you drain and aren't angled just right. There are also reports of people having the aluminum drain threads stripped from sloppy oil changes.


I don't see any device thats hooked up. Besides, the funny thing is, the S4 next to my car is raised, and one of those big containers that collects old oil from under the car is sitting right next to my car with the raised S4. That makes me really wonder. Im no expert at maintenance so I cant comment on what extraction device look like.


Originally Posted by Cole
I didn't see it posted anywhere. Does the shop have a "pit" for oil changes? (A opening in the floor for someone to work under the car from the basement)


nope, i didnt see anthing like that. I was hoping theres a pit for oil change and tried to look for it.


Originally Posted by iconoclast
one has nothing to do with the other... audicare is sold by aoa and you're having a dealer specific issue... what exactly are you requesting richmond do to rectify/resolve this issue?


I am going to speak to these guys first. I have no time to go see them until tomorrow. Im going to make them do a proper service for my car. I do AutoX and brakes and any under the car needs to be really inspected.

It seems like Audi of Richmond is really cheap on Audi Care customers. I think my window wipers are almost done and according to the online Audi Care guide, wipers are covered. However, Audi of Richmond said one does not cover window wipers no more for Audi Care customers and also was told that I need separate oil change for brake fluids. At least from Audi of Richmond, Audi Care seems pretty useless.


original post: Audi Care is waste of money. My dash cams shows all my mech did was to refill liquids (http://www.audizine.com/forum/showthread.php/502529-Audi-Care-is-waste-of-money-My-dash-cams-shows-all-my-mech-did-was-to-refill-liquids)

[Calbeee]

Jah, you are from the 'zine?

he is also a blackbox reseller, so this probably did good for him sales wise. seems like all the recent viral vids are helping with sales

30:38 , guy thought the car in front of him was a cop haha

[Sky_High]

So I came home and looked up my videos in my car. I have Blackvue DR400G and Finevu CR300HD facing forward and Blackvue DR380G facing backwards. They are all hardwired.

:ahwow: Three dash cams? And two facing forward?

Not familiar with Audi's / Audi Care...but does this service requires a road test?
Or was the tech just taking it out for a joy ride?

[Harvey Specter]

Jah, you are from the 'zine?

he is also a blackbox reseller, so this probably did good for him sales wise. seems like all the recent viral vids are helping with sales

30:38 , guy thought the car in front of him was a cop haha

I'm on there but I read this over on the BMW forums and you're right, these types of videos must be doing wonders for local cash dealers.

[FerrariEnzo]

wow... half the time, that mech was just standing around and he DROPPED the hood down.. haha

[melloman]

This kind of shit is definitely what people need.. and for my new car I'll definitely be getting a dashcam. So many fucking people are just so lazy when doing their jobs.. or just retarded while driving, I've figured it is necessary to have one now.

Thanks given to you Jah.

[GLOW]

richmond audi...does this thread have richmond subaru potential?
:troll:

[FerrariEnzo]

richmond audi...does this thread have richmond subaru potential?
:troll:

maybe same owner :troll:

[asr]

Dealership is just like that. So guys please try to avoid some dealerships in Richmond. Even some technicians are not practical, only good on concepts.

[TOS'd]

Not sure about the finevu, but the blackvue couldn't the tech just unplug it from the powercord even when its hardwired? I usually remove mine anytime I drop my car off to a shop.

[inv4zn]

If I find out any tech unplugs my dashcam while servicing my car I would never go there again.

[freakshow]

lol.. if they purposely went to unplug the dashcam, that would make them look worse.

[smoothie.]

Not sure about the finevu, but the blackvue couldn't the tech just unplug it from the powercord even when its hardwired? I usually remove mine anytime I drop my car off to a shop.

Do you also remove it when you park? :fullofwin:

[TOS'd]

Do you also remove it when you park? :fullofwin:

Depends where I park, since I don't have the power magic pro or w/e, it won't be recording while im parked. This is also why I take it when I bring the car in for a service, since it wont be recording at all. Time to invest in the power magic pro? hmm..

[twitchyzero]

wtf...you'd expect this at your private mechanic...but at stealership prices it must be frustrating

[asr]

^We have private licensed and practical mechanic. Do it in front to your eyes.:)

[604STIG]

So do these devices record to a storage device elsewhere in the car or to the unit itself? I've thought about getting one before but always thought to myself that if someone broke in and jacked it there would be no chance at a video to review. (Sorry for thread jacking)

[Glove]

thats why you DIY

[TypeRNammer]

So do these devices record to a storage device elsewhere in the car or to the unit itself? I've thought about getting one before but always thought to myself that if someone broke in and jacked it there would be no chance at a video to review. (Sorry for thread jacking)

It records to the unit itself.

Rcubed has a blackbox unit where the camera is mounted on the windshield while the blackbox was hidden somewhere in the car.
Posted via RS Mobile

[StylinRed]

when i got my 25k inspection i felt that i may have gotten the same treatment since i saw my car parked outside already about 30mins before i was told they were done

made a point to note that to the service manager but they insisted that everything was done and they were just too busy and wasn't able to tell me i could leave :seriously:

nothing much i could do though except not go back

[Bahhbeehhaaaa]

want your car to last? service it yourself.

[Iceman-19]

At 25k, nothing is worn out. They know this.
Posted via RS Mobile

[dangonay]

At 25k, nothing is worn out. They know this.
Posted via RS Mobile
Unfortunately, that's how a lot of techs look at it. Then you get the car that comes in with a legitimate problem and leaves without it ever getting noticed or fixed.

[rk604]

eh...i would of sent it to the media...

[Sky_High]

Someone go contact them :troll:

Yvonne Eamor
Associate Producer
CBC Television
Go Public
Direct: 604-662-6819
Cell: 604-347-5282
yvonne.eamor@cbc.ca

Mike Clarke
CBC News
Reporter
Vancouver, BC
604-662-6900 mike.clarke@cbc.ca
CBC British Columbia
Cel: 778-822-2871

[mr_chin]

when i bought my car, i also bought that paint sealant package. they said they sprayed the whole car prior to me purchasing it. i inspected it and found that there were still dust on my car, not washed or anything. i was too excited to care at that point.

i feel my 10k maintenance was without inspection too. maintenance involves checking brake pads and my wheel lock were still in the trunk in the unopened package.

I'm already planning on getting a power magic pro and maybe even getting another blackvue to face the back of my car.

now the question is, can one power magic pro be hooked to 2 camera?

[smoothie.]

honestly guys, checking brake pad life can arguably be done with a visual. It depends how they word it: life vs condition

for how much dealerships charge, I always expect a complete job and all, but there's a reason why "stealership" as a word, exists.

Techs only get certain amounts of time for the job too, but I've witnessed first hand at multiple big dealers how some techs actually work hard while others slack or reserve time for other jobs.

[asr]

.

[asr]

.

[Sky_High]

NOT REALLY
Posted via RS Mobile

CALL ASR Welcome to ASR in canada (http://WWW.ARTOFSPEEDRACINGCANADA.COM)
Posted via RS Mobile

:seriously: :gtfo:

[Iceman-19]

Unfortunately, that's how a lot of techs look at it. Then you get the car that comes in with a legitimate problem and leaves without it ever getting noticed or fixed.

Not saying its right, but 99 times out of 100 there will be no issues. Generally people will bitch about new car issues. No issues mentioned, why check?
Posted via RS Mobile

[asr]

:seriously: :gtfo:
I got a pm from a guy here, that's why I leave asr info. :)
Anyways it's changed if you guys feel better this way.

[Calbeee]

I got a pm from a guy here, that's why I leave asr info. :)
Anyways it's changed if you guys feel better this way.

no offence, but if its a pm, shouldnt you reply with a pm? i understand your need to advertise, but come on ..

[dn53]

i feel my 10k maintenance was without inspection too. maintenance involves checking brake pads and my wheel lock were still in the trunk in the unopened package.


Like someone said above, depending on the car the brakepads can often be visually inspected through the rim without taking the wheels off. But anyway also on a note, a ton of dealer techs carry their own lock key sets so they do not have to rummage through the owners stuff, spending precious time just to find out that the owner lost them, or the infamous, 'what's a wheel lock?' Lol
Posted via RS Mobile

[!e.lo_]

Original incident is actually a friend of mine. And yea a lot has happened including Audi of Canada getting involved and Audi Richmond threatening him to remove the video.
Posted via RS Mobile

[MindBomber]

At 25k, nothing is worn out. They know this.
Posted via RS Mobile

At 25k, it is borderline impossible for anything to be worn out.

It is entirely possible for something to break within 25k though; a damaged suspension as a result of hitting a pot hole hard for instance.

NOT REALLY

I've read through the thread twice, and I'm not following.

What was this post directed at?

Not really, what?

[ws6ta]

Original incident is actually a friend of mine. And yea a lot has happened including Audi of Canada getting involved and Audi Richmond threatening him to remove the video.
Posted via RS Mobile

mind pm'ing me the details on what happened?

[TypeRNammer]

Original incident is actually a friend of mine. And yea a lot has happened including Audi of Canada getting involved and Audi Richmond threatening him to remove the video.
Posted via RS Mobile

Why would Audi threaten to remove the video when the tech clearly didn't do a full service on the Audi :fulloffuck:

[parm104]

Saw this on 'Zine...appalling but rather standard practice these days I think. This is really the only reason why I'd want to get a cam in my car is to monitor people who are working on my car and who are expected to provide a certain service...ESPECIALLY people who bill by the hour...

I just left OpenRoad a month ago, brought my car in for maintenance and told them I'm going on a road trip and would like fluids topped off. They told me they did all the work, turns out they never swapped out the defective iPod cable like they claimed, Richmond confirmed that it was my original cable and still defective...my warning lights went off for low oil level and low windshield washer fluid levels...so obviously they didn't top off fluids either...any they left their tools in my back seat lol.

When confronted about the issue, they sort of laughed off and never apologized or owned up to it. Simply said "well we did what we had to do."

It's especially an issue for AudiCare customers because we pay an extra premium so we can receive extended coverage. It's like a contract essentially and I am locked in to receive service from Audi dealerships. If I don't like the service Audi is providing, I can't go elsewhere now because I've already paid for the Care package. On the contrary, if you go to a local shop like RPI and I'm not happy with their service, I can always get different service from another shop around the area.

I do find it somewhat interesting that most of these Blackbox videos that are appearing locally here are generally from reps or friends of reps who work for the company. And they also started to spur up in our local community at the same time ASR and BlackVue did...hmmmm...People have been using goPro's in their cars and other dash cams for years now and we never got this many videos up or these extreme of cases...Usually just a car crash here and there or a douche bag driver. All the BlackVue vids seem to be extreme cases of some sort of car issue...:suspicious:

[inv4zn]

^post gradually went from :accepted: to :drunk:

So you're suggesting that the tons of first-hand user experiences being posted, with video-footage to back it up, is all a ploy by certain companies to sell more dash cameras?

[Iceman-19]

At 25k, it is borderline impossible for anything to be worn out.

It is entirely possible for something to break within 25k though; a damaged suspension as a result of hitting a pot hole hard for instance.

Yes that's understandable, but that would generally result in a complaint from the owner.
Posted via RS Mobile

[sexyaccord]

CTV British Columbia | Steele on Your Side (http://bc.ctvnews.ca/2.1141/steele-on-your-side)

[freakshow]

I do find it somewhat interesting that most of these Blackbox videos that are appearing locally here are generally from reps or friends of reps who work for the company. And they also started to spur up in our local community at the same time ASR and BlackVue did...hmmmm...People have been using goPro's in their cars and other dash cams for years now and we never got this many videos up or these extreme of cases...Usually just a car crash here and there or a douche bag driver. All the BlackVue vids seem to be extreme cases of some sort of car issue...:suspicious:from reps or friends of reps? ASR must have a LOT of friends then..

I'm willing to bet that the number of supposed people who are running GoPros in their cars turned on 24/7 is not as high as you think.

[parm104]

from reps or friends of reps? ASR must have a LOT of friends then..

I'm willing to bet that the number of supposed people who are running GoPros in their cars turned on 24/7 is not as high as you think.

^post gradually went from :accepted: to :drunk:

So you're suggesting that the tons of first-hand user experiences being posted, with video-footage to back it up, is all a ploy by certain companies to sell more dash cameras?

No...I think you guys didn't grasp the point I was trying to make.

There's been debate regarding the usefulness of HD Dash Cams. They're expensive and personally, the only time I thought it would be useful was for helmet mounting when I ride.

The introduction of BlackBox in the last few months had brought up the number of PRACTICAL everyday uses for dashcams........

[Tapioca]

Why would Audi threaten to remove the video when the tech clearly didn't do a full service on the Audi :fulloffuck:

Wouldn't the filming of technicians on private property without prior consent at the very least violate the terms of service of the dealership?

While you can't deny what happened in the video, I would be very surprised if the dealership hasn't gotten their lawyers involved.
Posted via RS Mobile

[spyker]

Wouldn't the filming of technicians on private property without prior consent at the very least violate the terms of service of the dealership?

While you can't deny what happened in the video, I would be very surprised if the dealership hasn't gotten their lawyers involved.
Posted via RS Mobile

Oh I'm pretty sure charging a customer for work on their car and not doing the agreed upon maintenance that was paid for,then claiming they did is alot more serious of a crime.I believe it's called fraud.

[parm104]

Wouldn't the filming of technicians on private property without prior consent at the very least violate the terms of service of the dealership?

While you can't deny what happened in the video, I would be very surprised if the dealership hasn't gotten their lawyers involved.
Posted via RS Mobile

I've been in a legal battle with this exact same dealership before...GM of Cowell Auto Group likes to intimidate his customers by using legal action whether he has reasonable grounds or not.

At my preliminary hearing, the GM waited for me in the lobby so he could get into the elevator with me alone. In the elevator he told me that I was going to lose and that I didn't know what I was getting myself into. He continued to tell me how great his legal team is and how I obviously don't know what I'm doing because I didn't have legal aid with me. He tried to get me to settle in the elevator and continued to tell me that this case was going to ruin my life...

Just so we're clear, this was a small claims issue dealing with about $3000 at most. I had been a customer for 8 years with these guys at this time and had already purchased 2 cars from them. Was in the process to get a third when this situation was raised.

They only care about #1 and that's themselves. Reputation, customer loyalty, consumer ethics are totally irrelevant to them.

[Tapioca]

Oh I'm pretty sure charging a customer for work on their car and not doing the agreed upon maintenance that was paid for,then claiming they did is alot more serious of a crime.I believe it's called fraud.

True, but then it all comes down to who has the better lawyers in a civil suit.

Ultimately Audi Canada will tell the dealership to back down because it looks bad from a corporate perspective, but I wouldn't be surprised if the dealership won in a civil suit if it was allowed to carry on.
Posted via RS Mobile

[parm104]

True, but then it all comes down to who has the better lawyers in a civil suit.

Ultimately Audi Canada will tell the dealership to back down because it looks bad from a corporate perspective, but I wouldn't be surprised if the dealership won in a civil suit if it was allowed to carry on.
Posted via RS Mobile


Audi of Canada very rarely if at all interferes in dealership business. Audi of Richmond is Cowell AutoGroup which is a business simply selling 4 brands of cars. The business practices and decisions made at dealership level relating to customers isn't touched on by Audi of Canada/America. They give their dealerships full control to conduct their business as they see fit. That's the unfortunate part of this situation....

[Eff-1]

I've been in a legal battle with this exact same dealership before...GM of Cowell Auto Group likes to intimidate his customers by using legal action whether he has reasonable grounds or not.

At my preliminary hearing, the GM waited for me in the lobby so he could get into the elevator with me alone. In the elevator he told me that I was going to lose and that I didn't know what I was getting myself into. He continued to tell me how great his legal team is and how I obviously don't know what I'm doing because I didn't have legal aid with me. He tried to get me to settle in the elevator and continued to tell me that this case was going to ruin my life...

Just so we're clear, this was a small claims issue dealing with about $3000 at most. I had been a customer for 8 years with these guys at this time and had already purchased 2 cars from them. Was in the process to get a third when this situation was raised.

They only care about #1 and that's themselves. Reputation, customer loyalty, consumer ethics are totally irrelevant to them.

so did you win the case?

[originalhypa]

so did you win the case?

I just wish that story ended with him karate chopping the prick GM in the throat while the elevator was moving.

That's almost worth $3k in itself.

[hud 91gt]

I think most lawyers will do that to intimidate you. I was in court for a seatbelt ticket, I was approached by their lawyer (Prosecutor maybe?), saying that I have no case, and will loose. I may as well plead guilty and may escape with a reduced fine..

5 hours later, I walk out ticket free, and they wasted their afternoon trying to fry my ass. Assholes.

[ws6ta]

I've been in a legal battle with this exact same dealership before...GM of Cowell Auto Group likes to intimidate his customers by using legal action whether he has reasonable grounds or not.

At my preliminary hearing, the GM waited for me in the lobby so he could get into the elevator with me alone. In the elevator he told me that I was going to lose and that I didn't know what I was getting myself into. He continued to tell me how great his legal team is and how I obviously don't know what I'm doing because I didn't have legal aid with me. He tried to get me to settle in the elevator and continued to tell me that this case was going to ruin my life...

Just so we're clear, this was a small claims issue dealing with about $3000 at most. I had been a customer for 8 years with these guys at this time and had already purchased 2 cars from them. Was in the process to get a third when this situation was raised.

They only care about #1 and that's themselves. Reputation, customer loyalty, consumer ethics are totally irrelevant to them.


who is the gm? what was your 3k claim about?

[GLOW]

At my preliminary hearing, the GM waited for me in the lobby so he could get into the elevator with me alone. In the elevator he told me that I was going to lose and that I didn't know what I was getting myself into. He continued to tell me how great his legal team is and how I obviously don't know what I'm doing because I didn't have legal aid with me. He tried to get me to settle in the elevator and continued to tell me that this case was going to ruin my life...


i seriously hope you won your case and all the while he's talking trash to you..you had a stone cold look on your face like this...

http://cdn3.sbnation.com/fan_shot_images/102892/59ucms_jpg.gif

[spyker]

I've been in a legal battle with this exact same dealership before...GM of Cowell Auto Group likes to intimidate his customers by using legal action whether he has reasonable grounds or not.

At my preliminary hearing, the GM waited for me in the lobby so he could get into the elevator with me alone. In the elevator he told me that I was going to lose and that I didn't know what I was getting myself into. He continued to tell me how great his legal team is and how I obviously don't know what I'm doing because I didn't have legal aid with me. He tried to get me to settle in the elevator and continued to tell me that this case was going to ruin my life...

Just so we're clear, this was a small claims issue dealing with about $3000 at most. I had been a customer for 8 years with these guys at this time and had already purchased 2 cars from them. Was in the process to get a third when this situation was raised.

They only care about #1 and that's themselves. Reputation, customer loyalty, consumer ethics are totally irrelevant to them.
If this happened to me,I would immediately look for a sheriff and tell him/her that I was just threatened and intimidated in the elevator by the person I'm persuing litigation with.He would have been arrested on the spot for that shit.

Why did you not just tell the guy to STFU and don't talk to you.Shit I would have started to scream my head off yelling & running for help the second the elevator door opened just to draw attention from people.

Who's life would be ruined now?

[spyker]

I think most lawyers will do that to intimidate you. I was in court for a seatbelt ticket, I was approached by their lawyer (Prosecutor maybe?), saying that I have no case, and will loose. I may as well plead guilty and may escape with a reduced fine..

5 hours later, I walk out ticket free, and they wasted their afternoon trying to fry my ass. Assholes.

Alot of people don't realize the judge is the one who determines ones fate and has the final say.lawyers,prosecutors & cops will tell you what might happen just to scare you into giving in and make their jobs easier,but it's the judge who makes the final decision,not them.

[Calbeee]

the problem here is that he made a claim that "AudiCare" is useless, and that is not just a dealership issue after that :facepalm:

[ilvtofu]

They can sue for defamation/libel if someone calls their product useless, but only if it isn't true and poster was spreading lies.
IMO the statements made were based on fact and he is legally entitled to an opinion based off of those facts.
It would be a valid claim to say that a product or service is useless/a waste of money if it does not deliver what it's supposed to. If they promise an XXX point inspection and the car isn't even raised to be inspected then they did not deliver on this service. Furthermore the statement is reinforced by the floor manager who agrees that the service was inadequate and tries to make it right.

[parm104]

If this happened to me,I would immediately look for a sheriff and tell him/her that I was just threatened and intimidated in the elevator by the person I'm persuing litigation with.He would have been arrested on the spot for that shit.

Why did you not just tell the guy to STFU and don't talk to you.Shit I would have started to scream my head off yelling & running for help the second the elevator door opened just to draw attention from people.

Who's life would be ruined now?

i seriously hope you won your case and all the while he's talking trash to you..you had a stone cold look on your face like this...

http://cdn3.sbnation.com/fan_shot_images/102892/59ucms_jpg.gif

who is the gm? what was your 3k claim about?

Forgot to check back on this thread...

Anyways, the claim was a damages claim set forth against me. Long story short, I had gone in to do a vehicle trade-in. My salesman and myself went on a test-drive for the vehicle I wanted. About 6 minutes (if that) of the drive, the car started acting up and wouldn't go past 2nd gear. We brought the car back to the dealership and the salesman kept repeating how sorry he was that it happened and that of course they will take care of the problems before selling me that car. I went home and that same weekend I called and told them I wasn't interested in that SPECIFIC car because of the problems we experienced on the test drive.

A few days later, I get a phone call from the GM (his name was Jim) and he said word for word "so when are you coming back in?" I told him I wasn't sure yet, I'm still shopping. He then says "Well whether you're still shopping or not, I need you to come settle this bill and pay for the parts that you damaged."

Of course that conversation didn't get very far and a few weeks later he decided to come to MY HOUSE, IN PERSON and serve with papers.

A year later their case was thrown out of court and I dropped my countersuit.

And the reason why I didn't take action during that elevator scenario was because I was in control of my situation and knew what my outcome was to be. I was already losing money simply by being at that preliminary hearing and wanted to waste no more time that was necessary. I also didn't want to give away my position as I was acting as my own legal aid. He thought I was an amateur rookie kid all the while I was a law student at the time knew EXACTLY what I was doing; more so than he did. In the end, I won but they stuck it to me down the road by making me pay $400 for a bogus warranty claim to erase a check engine light. I'm certain that was retaliation for them losing their case.

[mr_chin]

Wouldn't the filming of technicians on private property without prior consent at the very least violate the terms of service of the dealership?

While you can't deny what happened in the video, I would be very surprised if the dealership hasn't gotten their lawyers involved.
Posted via RS Mobile

I believe a lot of dealership don't have such terms listed on their terms of service. They may refuse future services if they find that your car has a camera rolling, but if filming without consent is not on their terms of service, then they can't take legal actions. Even if it is in the terms of service, they must show you beforehand prior to taking legal actions.

No signs prohibiting filming, or you were not notifying before services were performed, then you have every right to film. There is no law saying that you must notify anyone on private property before filming. If they catch you filming without their consent, the least they can do is force you to leave their property. Unless the dealership has a privacy policy posted in an area accessible by customers to go through, and on it states that filming without consent is not allowed.

[!SG]

paper work. you can always request to see the check sheet of any service done your vehicle. at the same time, the technician is transferring notes over, or writting their notes on the electronic system. then work order has to be finished, service advisor transfer their notes on, and the whole work order has to be gone over to make sure everything is billed out correctly. a service advisor may have up to 50 on going work orders, and anywhere from 10-15 appointments that day. if they cant get to you within 30mins, understand why.

your car may be finished, but your work order/invoice/bill may not.


when i got my 25k inspection i felt that i may have gotten the same treatment since i saw my car parked outside already about 30mins before i was told they were done

made a point to note that to the service manager but they insisted that everything was done and they were just too busy and wasn't able to tell me i could leave :seriously:

nothing much i could do though except not go back

[!SG]

the least they could have done is either redo the service, or offer it at a discounted rate if they didnt do the full service.



Saw this on 'Zine...appalling but rather standard practice these days I think. This is really the only reason why I'd want to get a cam in my car is to monitor people who are working on my car and who are expected to provide a certain service...ESPECIALLY people who bill by the hour...

I just left OpenRoad a month ago, brought my car in for maintenance and told them I'm going on a road trip and would like fluids topped off. They told me they did all the work, turns out they never swapped out the defective iPod cable like they claimed, Richmond confirmed that it was my original cable and still defective...my warning lights went off for low oil level and low windshield washer fluid levels...so obviously they didn't top off fluids either...any they left their tools in my back seat lol.

When confronted about the issue, they sort of laughed off and never apologized or owned up to it. Simply said "well we did what we had to do."

It's especially an issue for AudiCare customers because we pay an extra premium so we can receive extended coverage. It's like a contract essentially and I am locked in to receive service from Audi dealerships. If I don't like the service Audi is providing, I can't go elsewhere now because I've already paid for the Care package. On the contrary, if you go to a local shop like RPI and I'm not happy with their service, I can always get different service from another shop around the area.

I do find it somewhat interesting that most of these Blackbox videos that are appearing locally here are generally from reps or friends of reps who work for the company. And they also started to spur up in our local community at the same time ASR and BlackVue did...hmmmm...People have been using goPro's in their cars and other dash cams for years now and we never got this many videos up or these extreme of cases...Usually just a car crash here and there or a douche bag driver. All the BlackVue vids seem to be extreme cases of some sort of car issue...:suspicious:

[!SG]

request the qc check list. most require numbers and measurements to be written down.

They can sue for defamation/libel if someone calls their product useless, but only if it isn't true and poster was spreading lies.
IMO the statements made were based on fact and he is legally entitled to an opinion based off of those facts.
It would be a valid claim to say that a product or service is useless/a waste of money if it does not deliver what it's supposed to. If they promise an XXX point inspection and the car isn't even raised to be inspected then they did not deliver on this service. Furthermore the statement is reinforced by the floor manager who agrees that the service was inadequate and tries to make it right.

[CTS Turbo]

wtf...you'd expect this at your private mechanic...but at stealership prices it must be frustrating

If a private shop did this then they would most certainly never go back and lose a large number of customers compared to a dealer. If a dealer does this they may lose one customer and gain another 10 that day from new car sales.

Consumers don't realize their new Audi's, VW's, BMW's don't need to be serviced my a dealer. The vast majority of techs at dealers don't even drive the brand they work on. Go out back of BJ BMW and tell me what the techs drive.

As some of you may know dealer mechanics usually are paid on something called "Flat Rate", which means the dealer can actually bill out more time than the job actually takes. For example if the dealer normally charges 2 hours for a service/repair and it only takes 1 hour then guess who's getting paid 2 hours and guess what customer is paying for 2 hours of work that took 1 hour.

Now when you're doing a major service that for the most part only involves checking things that turn out to be fine don't you think that the vast majority of guys at dealers are going to "burn through" a service to get paid, and move onto the next job? Most people would prefer to get paid 14 hours for working 8 hours in actuality. Something to keep in mind when you're taking your car to the dealer for that expensive service....

:ahwow:

[accordpoop]

As some of you may know dealer mechanics usually are paid on something called "Flat Rate", which means the dealer can actually bill out more time than the job actually takes. For example if the dealer normally charges 2 hours for a service/repair and it only takes 1 hour then guess who's getting paid 2 hours and guess what customer is paying for 2 hours of work that took 1 hour.



Most dealers go by what warranty will pay for a certain job. For example...tech gets paid 1.5hrs to change a wheel bearing and some techs will take the full 1.5hrs to finish the job, but some techs will take 1hr to finish the same exact job. Doesn't mean the second tech is ripping off the customer, just means he knows how to do a job faster than others. So if a dealership is charging x amount for a job then there's a reason for it.

Not all dealerships are bad, it just takes 1 bad apple to ruin the bunch.