[ucsmfu]

Some of you guys might have had good experiences with Rise Auto Salon, however, I just want to share with you guys about the experience that I had.

1 week ago, I was booked in for an remote starter/alarm installation with Rise Auto Salon because I had some friends that had their install done there. They recommended me to go their because of their quality work, service, and reasonable pricing.

So, the big day arrived, this Monday October 1st. The appointment was scheduled for 10am. I was 100% sure of this because I wrote it down on the calender as well as on my smartphone.

I got a friend to come with me because he was giving me a lift home and because it would take them most of the day to complete the job. I arrived 10 minutes early, around 9:50am and waited until 10am.

10am rolled along, and I got out of my car to see if the shop is opened yet because my appointment was for 10am and their working hours were from 10am as well to 6pm. To my surprise it was still closed, so I decide to give them a call. The phone just kept ringing, I figured no one was there and went back to wait in my car.

15 minutes later, I tried calling again because my friend had something to do around noon and I didn't want to keep him waiting, he was super patient with me and told me that it's ok and that he will wait for me. Still no one picked up.

At that time, I thought to myself, maybe I mistaken the appointment time and perhaps it was for a later time. So I waited for another 15 minutes and called their number once more, no one answered and so this time I left a voicemail.

30 minutes had gone by and it's nearing 11am, I told myself to be patient and calm and decided to give them until 11am before I would go.

11am came along and still the store was closed, no one picked up the phone. Nobody called me either.

I decided to wait another 10 more minutes before I leave. So I waited and called 2 more times, still no pick up and the store was still closed.

I drove away and felt really bad for my buddy that waited there with me for 1:10

I got home, called them 2 times every hour, all the way to 2:30pm, still no one picked up the phone. I was boiling hot at this moment and told myself, I would never recommend anyone to go here, and thinking about how bad their customer service had been.

Nearing 3pm, one of their guys finally called me, and asked me if I was still coming in to install the remote starter/alarm system. I told them, I was there waiting for over 1 hour, and they told me, my appointment was for 11am. The person I spoke with, told me he had written down my appointment for 11am. In my mind, I was thinking that's total BS, cause I waited there passed 11am, and I didn't see anywhere in the front or the back of the shop.This matter was quickly brushed off with them asking me if I could come back 2 days later for the installation. I told them that it was ok, but they told me that no one will be there in the morning so I can just park my car in the front and slide the keys in their mailbox. I told them ok, and we ended out conversation there.

As Wednesday approached, I was hesitant to drop off my car and slide my keys in their mailbox, because I haven' had time to talk to them, and ask them about some information I wanted to know about the installation. So that day, I decided to wait until 11am, 1 hour pass their store hour opening time. Luckily someone answered, I told them that I was suppose to have my car installed the other day, and ask them if someone was going to be there while I drop off my car.

They said yes, and I quickly drove off to the shop. When I got to the shop, I asked them about Monday, and what happend ?

The guy told me that his car ran out of gas, I was like WTF ? than, he told me, I was right, the appointment was at 10am instead of 11am, so they straight up lied to me the other day. Now I was super pissed. He said that he was sorry, and said that they can get the installation done asap. Even though I was extremely dissapointed, I really just wanted to get the system installed and get it over with, so I let them begin the installation.

Just as I got home, I received a call from them. They told me that they aren't sure if the remote starter will work etc... because it was a push to start button etc... A bunch of weird excuses. So if that's the case, why don't they tell me that in the first place before they agreed to do the installation on the car, and before going through all this trouble. Somehow, it sounded fishy, so I got my buddy to drive my back to the shop, and when I got there I talked to the manager. The manager was easy to talk to, however, he didn't apologize at all for Monday's incident, he than convinced me that they can install the alarm 100% and that they just can't guarantee that the remoter starter will work on my Toyota hybrid car.

I told him, well that's the main point, and the alarm is just like the icing on the cake. He told me that he was sorry and was went on to gather up my parts to return to me. He told me that he called Compustar, idatalink, and a couple other company's and told me that he isn't sure if the remote starter install will work. He told me that his installer had begin the installation, and handed me back my parts with all the wires loose and left hanging, super messy, box opened, and said " I'm sorry for the inconvenience" and that was that, I didn't feel like talking to dealing with them, and I just wanted to leave that place asap cause I felt they wasted soo much of my time already.

All in all, this experience with Rise Auto Salon totally left a sour taste in my mouth. I Feel that they were dishonest, unprofessional, not passionate with their work, and in a way I felt cheated. The customer service was horrible. I called a total of 20 + times and they picked up 2 times. At the end, after all the incident etc.., they tell me BTW, we changed our work number, and gave me a new number to call. Why da heck, didn't you tell me in the first place ><

I found their customer service to be, unacceptable, inadequate,
, deceiving, and a general lack of integrity. The business itself did not meet a normal shop standards.

Luckily, I found a different shop that I can completely trust, and that will do the install for me with 100% guarantee.

Anyways, I just wanted to share with you guys about my horrible experience with Rise Auto Salon.

Feel free to comment

I hope this doesn't happen to any other Revscene members in the future :)

Why have a sign saying that your open, even though you are not ?

http://desmond.imageshack.us/Himg193/scaled.php?server=193&filename=20121001110605.jpg&res=landing

[Eastwood]

Thanks for the info. Its always good to hear personal reviews on RS.

[PJ]

My cousin had the a similar experience there too.

Booked an appointment, arrived, no one there. When he called, no one answered.
When he finally got a hold of someone, they said there was no appointment booked. He was certain he had booked this, he even took a day off work for it.

Not trying to bash, but that's what happened. The whole communication thing here seems really flaky?

[Acura604]

you simply cant trust these 'gypsy kwan-do' fly by night 'holes in the wall' shops... and never schedule an appt first thing in the morning with these types of shops.. they were probably too busy the previous night staying up late. completely unprofessional..


the question remains though.. after the initial disappointment, and i know you said you wanted to just get this over with... but your gut shoulda told you.. 'skip this shop'.

[bluejays]

Isn't Rise an RS Sponsor?
Posted via RS Mobile

[shantz]

I'd hope not...

[spyker]

Isn't Rise an RS Sponsor?
Posted via RS Mobile

Yes they are.

[zx7rrrr]

U shoulda just went to another shop like nmotion or souundsgood
Posted via RS Mobile

[hopalong]

I had a somewhat similar experience a few years bak with my old car. I booked my car for 11am for some work to be done. I arrived 10 mins early and waited until noon. Doors locked and an open sign. I called half a dozen times but no one picked up. I obviously left. At 3pm someone from rise called and asked why I never showed up at 11 am for my appointment. He said he was there at 1030. Lol ok buddy...

[Phil@rise]

Criticize away if you feel its warranted. I am fine with that and encourage people to do so. We as a business get by on only word of mouth. IE referrals from one client to the next. Service records are never %100 and I am fine with that if I stressed about it I'd never get an ounce of sleep and frankly thats hard enough with a new born girl lol.
I'm not sure how everything was explained to you as I didnt have the opportunity to do so. I did explain Mondays situation and did apologize for it as I ran out of gas on the way in. Getting a carb'd 67' Coronet to start after that is quite the ordeal (fuel gauge doesnt work I'm not stupid lol).
Wednesday was a whole new day. Your car was booked for me to do. I was here no fuel issues :). When I pulled your car into the shop I noticed the engine didnt start untill I put it in gear and moved a few feet. I thought interesting. How is a remote start supposed to do anything if the gas engine doesnt start untill the car is moving. I tested this five times, same result. So I figured why take your money for a remote start that isnt going to work. Seemed reasonable to me. I was prepared to instal the drone and alarm function and save you some money on the starter part that I wasnt sure would work properly.
I'm not sure thats how it was explained to you and I'm sorry if it wasnt. They were honest intentions apparently perceived as dishonest.

[kwy]

I gotta say, OP, you're extremely patient. Same thing happened to me with a shop in Abby(which no longer exists btw, I wonder why). Waited half an hour, and that was my limit. That's simply not how you do business. Needless to say I never went back there again.

[Cman333]

Hey Enoch,

There really is no excuse for what happened. Just a string of bad incidents. Monday, completely our fault. Not much I can say about it but sorry, we felt really bad for wasting your time. So I tried to reschedule you asap to not keep you waiting (which would've meant Phil would be staying late that night because I pushed the other jobs back to try and complete yours first). So I did call the Compustar/Datalink Tech (he's actually on RS too), and inquired about the Prius for all the data I needed to do the install. Needless to say, there was not much info on the car. So I tried calling you but your phone went to voicemail (bad coincidence, your phone was out of battery). So a couple hours later I finally get a hold of you on how you want to proceed. You sent me some links verifying someone has put in a Viper before, but really some of them were broken links (priuschat.com/forums/gen-iii...ssion/87367-remote-start-doesnt-keep-car.html). So I had to dig around a bit. But I tried calling you but again your phone was dead. From the info I could find in the links, it all just confirmed what I said before. So here I am, not sure where to proceed. Do I "assume" you just want me to put it in and have it not work the way you want. So I spent more and more time, digging around and calling different friends/companies in the industry for insight. I made the judgement call to pull your car up front and get phil to start on the other cars that were pushed back until I figure out the how to proceed.

Last thing I wanted was to start working on your car, have it in shambles, then find out it's not going to run the way you wanted. Unfortunately for newer cars they're alot more complicated to do remote starts in (more so with hybrids) and we heavily rely on info from manufacturers for wiring schematics. I made the assumption that you did all the homework (since you bought everything on your own on ebay, and seemed very thorough with your purchases) and I would have easy access to all the information.

Either way, you showed up mid way and took your car. Not much we can say other than sorry for disappointing you. We tried, but the sequence of events just worked against us. I'm sorry you felt the need to make a big scene out of this. We didn't damage your car, we didn't take any money, we just wasted each others time trying to figure something complicated out. I'm being told by techs at compustar/idatalink there wasn't a way around the car shutting off when the door opens. You tell me it's been done online, but there's zero detail on how it was done.

My bad. I assumed all the data was available because you said it was done by someone online. Sorry.

Oh and I never book for 10am ever, because sometimes Phil runs 10-20 mins late due to Surrey traffic, last thing I want is someone waiting. On average all appointments are 10:30 or later. I'm sorry if somehow you thought I said 10am, I might've said we open at 10, but after moving cars around and setting up we usually don't start until 10:30ish. That's again, communication error on my behalf. Your wiring for the alarm was being prepped, it's impossible to bag it back up the exactly the way it was. I would've assumed that was obvious if we're doing the installation that the wiring harness was going to be used for the alarm, and wouldn't be bundled up in it's original state.

[Great68]

When I realised that no money was exchanged, I found the OP's rant a bit over the top. From what I gather here, rise did the honest thing.

Hence the fail.

[Redlines_Daily]

Time is worth more than money imo

[freakshow]

It's clear that Rise made some mistakes on the Monday, and unfortunate events escalated the issue into a bad situation for the customer. But knowing that they are willing to confess on a public forum, accept fault, and not attack the OP makes me more willing to go to Rise in the future for their honesty and accessibility.

[TjAlmeida]

When I realised that no money was exchanged, I found the OP's rant a bit over the top. From what I gather here, rise did the honest thing.

Hence the fail.

Not going to pick sides as i have never been to the shop personally. But if you booked an appointment and were certain it was at a specified time, and no one was there to even tell you that they were running behind i believe you would not be impressed either.

Hence the fail.

[guava]

i have never even heard of this shop.

[i-VTEC]

i have never even heard of this shop.

I never heard of you :badpokerface:

[Great68]

Not going to pick sides as i have never been to the shop personally. But if you booked an appointment and were certain it was at a specified time, and no one was there to even tell you that they were running behind i believe you would not be impressed either.

Hence the fail.

Obviously shit happens. It was unintentional and in my opinion not worth the diatribe on the internet.

Especially this part of it: "I found their customer service to be lousy, unacceptable, inadequate, sketchy
, deceiving, repulsive, and despicable, and it did not totally meet the normal shop standards."

Hence the fail

[knight604]

I never heard of you :badpokerface:

because mm fan boys be running about in rs

[tiger_handheld]

Oh and I never book for 10am ever, because sometimes Phil runs 10-20 mins late due to Surrey traffic, last thing I want is someone waiting. On average all appointments are 10:30 or later. I'm sorry if somehow you thought I said 10am, I might've said we open at 10, but after moving cars around and setting up we usually don't start until 10:30ish. That's again, communication error on my behalf. Your wiring for the alarm was being prepped, it's impossible to bag it back up the exactly the way it was. I would've assumed that was obvious if we're doing the installation that the wiring harness was going to be used for the alarm, and wouldn't be bundled up in it's original state.

I think there is a lesson for everyone.

Shop: You guys should consider changing your store hours. Open at 10:30. Better to open early than late :)
OP could've called a few shops and confirmed if remote start will work on a Prius Hybrid before investing time/money into the mod.

side note: OP did you get it installed? Does it work 100%?

[dee242]

why put an alarm in a car nobody wants

[Eff-1]

Of course, there 's no excuse for the shop to screw up the appointments. Give them credit they fessed up to that.

On the other hand, I have always thought you assume the risk when you bring your own parts to be installed. The minute you do bring your own stuff, you're take all responsibility that the parts will work. It's up to the customer to be 100% certain (check packaging, check with manufacturer, etc). If for some reason the shop can't get it to work, that's the risk you take. The customer even said the shop called him as soon as he got home to let him know they didn't think it was going to work. It's unfortunate, but hard to blame the shop for this.

[J89]

Obviously shit happens. It was unintentional and in my opinion not worth the diatribe on the internet.

Especially this part of it: "I found their customer service to be lousy, unacceptable, inadequate, sketchy
, deceiving, repulsive, and despicable, and it did not totally meet the normal shop standards."

Hence the fail

If I have an appointment with you and you are not there on time and lied about the time of appointment that is untrustworthy and unacceptable.
Stop trying to defend the shop. OP had an opinion he thought was important to share to RS and Rise as well said what they had to say. All in all, I agree with OP and had it been me? waiting for an Hour and getting lied too? I would have done something about it cause I'm not that nice of a guy.
But hey I wasn't there so I can't set the mood.

[smoothie.]

It's clear that Rise made some mistakes on the Monday, and unfortunate events escalated the issue into a bad situation for the customer. But knowing that they are willing to confess on a public forum, accept fault, and not attack the OP makes me more willing to go to Rise in the future for their honesty and accessibility.

Being honest about fucking up doesn't mean they didn't fuck up and won't fuck up in the future. We all fuck up, simple as that.

Neither shop nor customer seemed to prepare well enough for the hybrid autostart feature.

Being the RS sponsor they are, they're pretty much obligated to reply here to try and clear things up, or lose a lot of potential customers.

[Phil@rise]

Not going to pick sides as i have never been to the shop personally. But if you booked an appointment and were certain it was at a specified time, and no one was there to even tell you that they were running behind i believe you would not be impressed either.

Hence the fail.

He was stuck on side of highway, trying to get the car running again to get to the shop. Unfortunately for me, I was under assumption everything was normal. Had I known the ordeal, I would've canceled my dr appt, rushed to the shop to at least tell Enoch what was going on.

Like I said, just a string of bad coincidences.

Enoch, I understand your frustrations. No way to justify it on our end. But don't forget I was also trying to help you with your purchases off ebay. Not even from us. So you've only focused on all the negatives to paint us as the villians that screwed you over, but forgot to mention the hours I spent, along with your cell phone having no battery making it impossible to contact you, broken links you sent. Not justifying our actions, I'm just saying you've left out details to purposely paint us even more negatively. I've been on RS 10+ years, and have dealt with TONS of RS members and never once have I been painted a "liar". I'm sorry things didn't go accordingly, but things happen.

EDIT: This is Clarence, Not Phil

[asr]

I have deal with Rise Salon once. Quick order my Compustar case, and best deal I can get in town. I got other price quote way higher than Rise in lower mainland. This is why I think Phil and Clarence are honest because they don't make bullshit price on their products.

That is my personal response.

[TjAlmeida]

He was stuck on side of highway, trying to get the car running again to get to the shop. Unfortunately for me, I was under assumption everything was normal. Had I known the ordeal, I would've canceled my dr appt, rushed to the shop to at least tell Enoch what was going on.

Like I said, just a string of bad coincidences.

Enoch, I understand your frustrations. No way to justify it on our end. But don't forget I was also trying to help you with your purchases off ebay. Not even from us. So you've only focused on all the negatives to paint us as the villians that screwed you over, but forgot to mention the hours I spent, along with your cell phone having no battery making it impossible to contact you, broken links you sent. Not justifying our actions, I'm just saying you've left out details to purposely paint us even more negatively. I've been on RS 10+ years, and have dealt with TONS of RS members and never once have I been painted a "liar". I'm sorry things didn't go accordingly, but things happen.

EDIT: This is Clarence, Not Phil

i was not saying that to point a finger at you, mistakes happen and at least you can come here and apologize for the misunderstanding. My reply was for the other guy, Great68.

[Limitless]

I'm just wondering how come no research was done on the remote start being installed on the Prius beforehand before the appointment was booked if so many words were exchanged?

[Slow63]

I have deal with Rise Salon once. Quick order my Compustar case, and best deal I can get in town. I got other price quote way higher than Rise in lower mainland. This is why I think Phil and Clarence are honest because they don't make bullshit price on their products.

That is my personal response.

+1 with the honesty part

I've been fiddling around with my exhaust mods for many times from shops to shops, but still haven't found the sound I'm looking for.

Rise has been very patient with me and not letting me waste more money on trying different mods; even took the time to find me sound clips to ensure the exhaust note i want. Gave me wise suggestions and advice me to take my time.

They're nice guys; I understand this was a bad experience, but they admit their wrong and apologized. I hope people won't think bad of Rise because of this, their quality of work is great!

[Ikkaku]

Mistakes and coincidences, whether good or bad happen all the time.

This thread is mostly for the OP to vent out his frustrations against Rise. Sure, he can say avoid this place at all cost because of this one instance, but you are the one who chooses how important the expressed opinions are, in your own life.

Both have their points and faults. OP did not do as much research as he could have. Rise had their faults (whether it be by coincidence) as well, but they attempted to own up to it. OP has every right to be angry, but it is just a matter of whether or not the person will continue with life or continue with their grudge.

[Phil@rise]

Thanks for the support guys.
No one was "lied" too matter of factly Clarence was greatly offended by that assertion and myself as well.
That can be chalked up to a miscommunication as I was aiming to be here for 10am (or sooner of course) because I had a very busy day on hand and the sooner the start the sooner the finish. I work 12 hour days almost every day.
For the record I dont feel obligated to apologize or explain myself but I'm a person with at least a little integrity and respect and if either are warranted then I'll deliver.
RS as wonderful and awesome a place it is, isn't our only source of revenue but what we do recieve from the members here we pay it forward with the best price and service we can muster up.
After 16 years in this business I've learned a few things:
1) You cant save all the clunkers, the gf dont approve of all the strays in the yard and the employees dont approve of the strays in the shop.
2) You cant fix all the problems brought to you, theres no shame in sending it elsewhere. It prevents more than a failed attempt fixes.
3) You cant make all your clients happy even if your looking out for their best interests its sometimes not enough.
At the end of my day I'll sleep my night will turn to day and life will go on.
I encourage this type of communication, it might just show me some of my company's short comings and where improvements may need to be made. It may come off as negative to some it may seem pointless by others but to me it helps me feel connected with the community we all enjoy being part of and the community I enjoy serving and will continue to do so for another 16 years........maybe more :)

[MindBomber]

Failed the OP, because the purpose of painting Rise as the worst shop imaginable at the expense of laying out the straight facts is very evident in the post. To the extent that very important details, like that Rise did not charge for the work, and that he picked it up and left while they were still trying to sort the situation out, but used the mid-job state of the car as a strike against the shop. The rambling on using eight different words to describe how poor the service was also excessive and silly.

Most people should may already have noticed, but when you come on RS and ask for mechanical advice, you're almost guaranteed to get a response from Phil or Clarence. That's something they aren't being compensated for, you could argue it's marketing, but in the end, they're just helping out the community big time, and that speaks more to the character of the shop and the guys than anything..

Also, a few positive reviews of Rise Auto Salon... just for good measure


any reviews on them? thinking about going to them to get some maintenance done.

Good but don't expect bargain basement prices. Workmanship is excellent though.

had fogs installed by them. they were installed upside down but were happy to fix them for free.

Good guys, great service; bring your weekend wallet.

awesome guys! got all 4 of my fenders rolled and pulled by them and they were happy to pull it out more for me another time for no extra charge... dooo ittt uppp!

Had a custom H pipe made and installed by Rise. Car sounds great now compare to the straight set up I had with no crossover pipe.

**** :thumbsup:

i talked to a guy at speed syndicate and a guy at rise for my flush flush and rise quoted me 100 if i bring my fluids but speed said itd be 200... hmm

How much do they charge for pulling fenders E?
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Phil quoted me a really good price for a ricer ebay muffler install, about half of what I ended up paying at muffler man... :(

I got my fenders rolled there. Service was excellent and the price is fair.

got my rear fenders rolled by phil on saturday, he also test fitted my wheels too to see how much rolling it needs for an awesome price!

He told me to come again if i need more rolling done (just in case i go even lower and need more rolling) and he will do it again for no charge!

Thanks for the love guys!
As for fender rolling I did it for years the old school way how do you think it was done before fender rollers were made.
We have since got a new fender roller and guess what It does the same job its just easier and I no longer break a sweat doing it. Hence I don't mind adding a little pull down the road for customers at no charge.
G-spec if you like come by and I'll see what we can do.

+1, got a tiny job done by them, had to fix the timing on my s14. i think i was dealing with Akira, either way i've spoken to Phil on the phone and they're both very nice and professional.

I don't know what you guys mean by bringing out our wallets, their prices are pretty competitive and you get what you pay for.


anyhow i would recommend, and i would take my car to them for things my friends shop can't take care of, at $50/hr labour i can't pass it up.

sorry Phil!

went in with a buddy the a little while ago. seem like good guys, alot customers rushing in and out. good work.


If I didn't do all my own maintenance, I'd be having Rise do it all.

[Great68]

Sorry, but the OP's post was over the top for what amounted to not much more than an inconvenience.

That screams crybaby to me. Everyone who jumped on the OP's bandwagon is much the same.

If money changed hands, and the shop was screwing the OP out of work performed, then my opinion would be completely different.

[Ronith]

He took off a day to get his alarm installed, the shop lied about his appointment time and failed to give proper and clear communication to him. Not only this, the shop was uncertain if there product even works on his car. That alone would get me deeply concerned, if they second guess their own products and work, who the hell would want to deal with them?

Positive reviews or not, that is irelleavent. There are many shops who are good that turned to dismal.

No customer should be treated like the OP has.

I'd be pretty pissed if I wasted a day and got a runaround.

[GLOW]

i thought OP bought the product off ebay, it wasn't the shop's

[Great68]

He took off a day to get his alarm installed, the shop lied about his appointment time and failed to give proper and clear communication to him.

Sure, I'll give him that. The shop could have done better here. Still not as big of a deal as you wussbags are making it out to be.


Not only this, the shop was uncertain if there product even works on his car. That alone would get me deeply concerned, if they second guess their own products and work, who the hell would want to deal with them?
Positive reviews or not, that is irelleavent. There are many shops who are good that turned to dismal.

No customer should be treated like the OP has.

I'd be pretty pissed if I wasted a day and got a runaround.

Did you even read the fucking post by the shop's reps?

THE OP BROUGHT THEM THE PRODUCT. THEN THEY FESSED UP AND SAID THEY WEREN'T COMFORTABLE WITH INSTALLING IT. THEN THEY DIDN'T CHARGE HIM ANYTHING.

I don't know about you guys, but that to me is HONESTY. I'd rather a shop that didn't know 100% what they were doing not fuck up my car.

[terryjai]

OP wouldn't run into this situation if he bought the alarm from Rise A/S instead of EBay

Also...to call Rise A/S liars and etc...COME ON OP....if they are like that i don't think they will still be a part of sponsorship on RS....and how long has Rise A/S been with RS???

and shit happends in life everyday OP...suck it up and move on and quit bitching about it....don't need to lose sleep over this.....you ranting on RS about this probably took longer than your 1.2 hour that you waited at Rise.

[Cman333]

I'm just wondering how come no research was done on the remote start being installed on the Prius beforehand before the appointment was booked if so many words were exchanged?

Like I said. Oversight on my side. I took the call, Enoch seemed to have done his research. He was very organized, and said it had seen on the forums it had been done before. So i assumed he had researched alot and knew the work around for it. He has ordered the stuff online already and called me to setup a time for installation. I didn't sell him anything, he called to setup an appointment. Much like if someone went to ebay a stereo, called me to help them with installation. I assume people that already bought their stuff did their research.


We're all human things happen. I'll be first to admit we're not perfect. But which shop is. We've dealt with many customers that were unhappy with other sponsors, as I'm certain many other sponsors have dealt with some of our unhappy customers. Ultimately, no shop is perfect. All we can do is strive to keep you guys (customers) content.


Anyways, this is kind of going in circles. We both wasted a bit of time. We've apologized. Not much else we can do. I'm sorry OP felt the need to publicly display his displeasure. I'd understand if we'd damaged his car and didn't take own up to it, or took money for a job that was done poorly. But that wasn't the case.

Thanks for that people that are a little more understanding. Sorry Enoch for the time wasted. I appreciate the fact you gave us a shot. Anyways, I'm done with this cuz it's going in circles.

Time for TWANGER, HONGER, ASIAN THREAd. ;)


PS: Those that have dealt with me the last 10 years from Boyz Audio days until now know I'm straight up. I'm sorry if OP got the time mixed up. But I'm almost certain i wouldn't have said 10am. Those of you that have had morning appointments should be able to confirm it's 1030am-11am if I'm booking it. Either way, that day we were late. Still no excuse. But to call me a liar for you mishearing me seems overboard, cuz I can just say the same back. Ultimately, who can prove what you and I said.

[VR6GTI]

If I have an appointment with you and you are not there on time and lied about the time of appointment that is untrustworthy and unacceptable.
Stop trying to defend the shop. OP had an opinion he thought was important to share to RS and Rise as well said what they had to say. All in all, I agree with OP and had it been me? waiting for an Hour and getting lied too? I would have done something about it cause I'm not that nice of a guy.
But hey I wasn't there so I can't set the mood.
What would you have done? :badpokerface:

[Great68]

What would you have done? :badpokerface:

He would have huffed, and puffed, and blown the shop down.

[TjAlmeida]

the guy was posting his point of the story and rise replied, whats the need to call people wuss's? how old are you to call a people wuss's.

Op explained his story, obviously there are two sides to every story. I am sure this thread was not created to compare good reviews to bad reviews. People read his story, saw where the mistakes were made and commented on it. There are obvious people including OP's friends who value the quality of work that Rise brings to the community. Different people have different values in their time. Maybe taking a day off work is not as valuable as you, Great68.

Everything after the Monday seemed ok to me. Customer brought in product that he purchased and the installer was not comfortable installing it. Customer should know you bring a product that was not purchased through the installer then it could go any which way. Op should not have gone back after monday, he already had a sour taste from the shop so its even harder for them to earn a positive remark.

A mistake was made, and i am sure Rise will still have all their same customer base and still have new people dropping by.

Tyler.

[Great68]

the guy was posting his point of the story and rise replied, whats the need to call people wuss's? how old are you to call a people wuss's.

Op explained his story, obviously there are two sides to every story. I am sure this thread was not created to compare good reviews to bad reviews. People read his story, saw where the mistakes were made and commented on it. There are obvious people including OP's friends who value the quality of work that Rise brings to the community. Different people have different values in their time. Maybe taking a day off work is not as valuable as you, Great68.

Everything after the Monday seemed ok to me. Customer brought in product that he purchased and the installer was not comfortable installing it. Customer should know you bring a product that was not purchased through the installer then it could go any which way. Op should not have gone back after monday, he already had a sour taste from the shop so its even harder for them to earn a positive remark.

A mistake was made, and i am sure Rise will still have all their same customer base and still have new people dropping by.

Tyler.

Let me go back to this again, because you missed it the first time:

Originally posted by ucsmfu
"I found their customer service to be lousy, unacceptable, inadequate, sketchy
, deceiving, repulsive, and despicable, and it did not totally meet the normal shop standards."

After the shop reps came into the thread and explained their side of the story, I see none of the above to be true.

Hence why I believe the OP was totally over the top with his little story.


As for calling you wussbag, sorry I hurt your feewings.

I miss the old RS where people here could cope with a little jab every now and then. Fuck.

[Redlines_Daily]

Says OP is making a big deal over nothing. Says OP is a cry baby. Says OP is over the top.

Makes 6 posts to reiterate this sentiment.

[Great68]

Says OP is making a big deal over nothing. Says OP is a cry baby. Says OP is over the top.

Makes 6 posts to reiterate this sentiment.

:troll:

:fuckyea:

[dvst8]

I am sure Rise will learn from this experience and move on. This is just part of business. Too bad the OP had to go through that. Kudos to Rise for not denying the facts and being honest. It would be a different story if the car went to the dealerships.

[beproud]

Forgive and forget eh. I'm pretty sure they are truly sorry, and will do their best to prevent it from happening again. Unfortunately shit happens. Mistakes will happen one way or another eh.

[westopher]

One thing I gotta say is, its nice to come on a local car forum that doesn't just delete threads if a sponsors work is criticized like some forums. Sucks that it happened, but take what you will from it, each party has said their part. In all honesty though, as said, Rise has been supporting the local community for a long time, and those that understand business, know that you can't please everyone. No one should take it personally other than the OP or Rise, and even they don't need to.

[GG]

Let me go back to this again, because you missed it the first time:


After the shop reps came into the thread and explained their side of the story, I see none of the above to be true.

Hence why I believe the OP was totally over the top with his little story.


As for calling you wussbag, sorry I hurt your feewings.

I miss the old RS where people here could cope with a little jab every now and then. Fuck.


AMen to that, i miss the old RS a lot, instead now its filled with whole bunch of whinnying little bitches complaining the smallest shit. Better yet asking some retarded questions, without search. WHat should i buy this week, what happens if i can only afford $5000, has anyone seen this car. Better yet posting some random one sided story making a huge deal out of it.


face palm
:drunk:
:nicethread:

:stfu:

[i-VTEC]

AMen to that, i miss the old RS a lot, instead now its filled with whole bunch of whinnying little bitches complaining the smallest shit. Better yet asking some retarded questions, without search. WHat should i buy this week, what happens if i can only afford $5000, has anyone seen this car. Better yet posting some random one sided story making a huge deal out of it.


face palm
:drunk:
:nicethread:

:stfu:

you joined RS year 2008 yet you said you missed the old RS

are you saying you have another account? :considered:

[GG]

HAD different account in 02

[ilvtofu]

lol this "I saw it work on the forums" reminds me of something vinny ten said in that video

[extracrunchie]

This should be taken with a grain of salt. Typically this is a review of a shop and like most places there are awesome and poor reviews. As long as the awesome outweigh the poor then its all good!