[Groot]

Hey Guys, Im quite shitty with computers and yes I tried googling but it didnt help. My moms laptop cannot connect to the internet but is connected to the router and the IPv4 connectivity thing just says Local Only and not Internet. I tried disconnecting the router and plugging it back in and the laptop would connect to the internet but there would be 2 networks popped up with the second network saying "internet 2" and the first network saying "internet". Once the computer is turned off/on there would be no internet again and only "Local Only". Heres my IP config if it helps

Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FA-99-03-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::49c3:3680:f9b2:561a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.7.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : February-06-13 4:58:34 PM
Lease Expires . . . . . . . . . . : February-07-13 5:24:29 PM
Default Gateway . . . . . . . . . : 192.168.7.1
DHCP Server . . . . . . . . . . . : 192.168.7.1
DHCPv6 IAID . . . . . . . . . . . : 268444410
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-66-2D-B0-00-23-8B-A4-56-0F
DNS Servers . . . . . . . . . . . : 192.168.1.254
75.153.176.9
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-23-8B-A4-56-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2E49773F-C814-4194-82DA-CFBC3774BA01}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{7E429383-017E-48EB-8EAF-6B375DF25882}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

All the other computers/laptops/iphones all can connect to the internet. Please help me as I'm literally about to rage and smash this laptop lol. Thanks in advance.

[Presto]

What are the IP addresses of other devices on the network? Are they 192.168.1.x addresses, or 192.168.7.x addresses? It's uncommon for the DHCP server and DNS server to be different addresses, as they're usually on the same device.



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FA-99-03-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::49c3:3680:f9b2:561a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.7.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : February-06-13 4:58:34 PM
Lease Expires . . . . . . . . . . : February-07-13 5:24:29 PM
Default Gateway . . . . . . . . . : 192.168.7.1
DHCP Server . . . . . . . . . . . : 192.168.7.1
DHCPv6 IAID . . . . . . . . . . . : 268444410
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-66-2D-B0-00-23-8B-A4-56-0F
DNS Servers . . . . . . . . . . . : 192.168.1.254
75.153.176.9
NetBIOS over Tcpip. . . . . . . . : Enabled

[lilaznviper]

check your DNS settings. usually in a home network, the dhcp server is the same as the dns server.
check the network adapter to see if it was ever configured with static dns settings.

[JesseBlue]

What are the IP addresses of other devices on the network? Are they 192.168.1.x addresses, or 192.168.7.x addresses? It's uncommon for the DHCP server and DNS server to be different addresses, as they're usually on the same device.
i would agree with this...

[Groot]

What are the IP addresses of other devices on the network? Are they 192.168.1.x addresses, or 192.168.7.x addresses? It's uncommon for the DHCP server and DNS server to be different addresses, as they're usually on the same device.

Thanks for the replies guys. On my computer the IP address is 192.168.1.x and I see that the DHCP server and DNS server both have matching addresses.

check your DNS settings. usually in a home network, the dhcp server is the same as the dns server.
check the network adapter to see if it was ever configured with static dns settings.

Thanks. How would I check to see if it was configured with static dns settings?

[Presto]

check your DNS settings. usually in a home network, the dhcp server is the same as the dns server.
check the network adapter to see if it was ever configured with static dns settings.

It's weird. It shows that DHCP enabled.

Sorry for the dumb question, but is that laptop connecting to the same access point as other devices?

Anyways, you can check your DNS and the rest of the settings (assuming win 7), by:
1. Press the windows button/key
2. type view network
3. click on network connections
4. right click on the wireless connection and click properties
5. in the list of items, double click on the one that has "internet protocol ipv4"
6. if everything is normal, everything is set to automatic.

[Groot]

It's weird. It shows that DHCP enabled.

Sorry for the dumb question, but is that laptop connecting to the same access point as other devices?

Anyways, you can check your DNS and the rest of the settings (assuming win 7), by:
1. Press the windows button/key
2. type view network
3. click on network connections
4. right click on the wireless connection and click properties
5. in the list of items, double click on the one that has "internet protocol ipv4"
6. if everything is normal, everything is set to automatic.

Yeah pretty sure it is connecting to same access point. Iunno if this helps but my dad was screwing around with the router cause he got some chinese tv box and it needs to be connected to the router but I've already disconnected that so it shouldn't have any effect...

the laptop is on windows vista :badpokerface: but so basically it should show the Wireless Network Connection Status which shows the IPv4 Connectivity, IPv6 Connectivity, Media State, SSID etc right? Media State and SSID are the same as my computer but the IPv4 and IPv6 both say Local Only where as on my computer it says (IPv4)Internet and (IPv6)No Internet Access. Earlier on my computer it had 2 Network connections aswell but the second connection was named "Unidentified Network" but everything was connected to the same access point but I somehow got rid of that...

[ph0]

You can try disabling TCP/Ipv6 and just using TCP/Ipv4 which is what I did. So it should look like this

http://img835.imageshack.us/img835/3747/computerk.png (http://imageshack.us/photo/my-images/835/computerk.png/)

[lilaznviper]

^doesn't have anything to do with ipv6

what you can try is change the dns to 8.8.8.8 like this

http://i.imgur.com/wEv03KD.png

if your internet works then something is wrong with your dhcp server settings (router)

[MarcusLaw]

@Kushy

Note: I put it in each uh set of procedures in spoilers as it was a bit long aha, best of luck!

Hey,

Before I start, can you make sure that the settings you put into your wireless is correct. Just incase your mom somehow pressed "forget wireless settings" and you input it back with like a WAP2 when the password is WEP because that will make it so its local only. [learned from experience... my mom did this some how LOL]
To do this:
-> start
-> control panel
-> network and sharing center
-> on the left hand side select 'manage wireless networks'
-> Then delete the ones in your house.
-> (i'm assuming you have a password) now bottom right icon click your network icon and select the wifi in your house, it'll prompt you for the password (if it doesn't, you did it wrong and do the steps again). make sure the password is correct, you can make sure by checking off the "show characters" in the box.
-> check if internet is working

This is an alternate way to fix your problem, assuming the problem is on the routers end.

This doesn't fix your current issue, all this does is "starts you from fresh".

Imo, if it's an issue at home, it's easier to do than to resolve a problem than to try to spend hours figuring out that one issue.

Also before I get into that I'm going to list a few things for you to try before you do it. I am assuming your just a regular home user, that doesn't tamper with any of the settings (numbers and stuff).

1.) Check that your ipv4 and ipv6 are all on automatic. To do this....
2.) start -> control panel -> network and sharing centre -> change adapter settings
3.) right click your wifi and local ethernet and click properties and make sure they are both set on 'Obtain an IP address automatically' and 'obtain DNS server address automatically'

Next thing to do is:
1.) start -> run -> cmd
2.) type in 'ipconfig /release' and let it do its thing
3.) once its done (when you can type again), type in 'ipconfig /renew'
4.) once its done test your internet connection.

if it doesn't work still try this

-> start
-> right click computer (or right click my computer on your desktop if its there)
-> select manage
-> on the left hand side select 'Device manager' http://puu.sh/1YJnJ
-> on the right hand side select your 'Network Adapters" http://puu.sh/1YJoD
-> then on the drop down, you should have 1 wifi (most likely called Intel(R) WiFi Link 5100 AGN) and 1 Ethernet (probably some realtek blah blah blah) [every computer is different].
-> right click them one at a time and disable both of them. (your computer might freeze for like 1 or 2 seconds) http://puu.sh/1YJrH when its disabled it'll have an x or some icon on it like so (im using windows 7) http://puu.sh/1YJsW NOTE: it will prompt you if you want to disable it or not Yes or no, select yes.
-> Now re enable it by right clicking it again and selecting enable http://puu.sh/1YJu8
make sure you enable both! now don't close that screen, minimize it and test your internet. (Some odd reason, some brands like asus motherboards and I think it was Dell laptops had this problem)

if still doesn't work... try this:

Back onto the Computer Management screen from above that I told you to minimize, go back to your wireless router and right click the wireless one, select properties, in the new window select the 'Drivers' tab, and select update driver. Test it, still doesn't work and you have a roll back option, roll it back and try it again. http://puu.sh/1YJAP

also try this from google: worked for some people http://puu.sh/1YJCK

if it still doesn't work... this is the actual router reset I mentioned earlier... basically what you can do is a full reset, meaning it will be like when you got your router brand new (meaning your wifi password will be gone too). Go up to your router and modem, disconnect all the wires. On the back of your router, there's a tiny hole tht you can put like a toothpick and and press down on it (usually has in small words reset). Press it and hold it down for 10-15 seconds. Then reconnect everything and try your internet again.

edit1: i also forgot to mention, if your using like a wpa2 password, idk why some computers.... (ones running windows) hate WPA and stuff and just stops all of a sudden, and changing the security protocol to WEP will resolve the issue. Its weird but it works O_O

[Groot]

^thanks man I didn't try any of those yet, was planning on trying today but for some reason it started working again... everything seems correct saying "Local Only and Internet Access". Weird...

[Jeremy617]

192.168.7.0 is used by d-link devices for their 'guest' wifi network.

i'd assume the dns is correct at 192.168.1.1, and the reason why windows says local only is because you need to open a browser and put in the guest wifi password.