fatpanda
06-28-2013, 01:19 AM
To anyone who has recently returned items to Hollister (at Pacific Centre), CHECK YOUR RECEIPTS. I ordered online a month before HST was removed and was charged for the HST (obviously), and then I had some stuff to return after the HST has been removed. When I got back home, I checked my receipt and was only refunded PST (5%) and not the other (7%) that adds up to the HST (12%). I had to go back to get my 7% tax back and they refunded it to me as its true, that they only refunded one tax back to me when they should have refunded both, their fault.
I ordered again two months later from the site as they were having a good sale online. Then I had to return a few items again this time, few items from my latest order and then another order which I have ordered over 2 months ago (2 days past their 60 day refund policy so they should be issuing me "merchandise credit") Again, there was the same freaking issue. They only refunded me the GST tax for both orders and I had to tell them if they made the same mistake again. The manager and the employee was quite confused with what I was talking about and I had to explain. Then the manager told me there is a problem processing refunds from online orders, they can't change the system to refund GST and PST separately. If she knew she can't change the system, shouldn't she have tried to just tell me "oh, btw, we only refunded you one tax, I'll refund the other one on the side though so you don't have to find out at home, rage, and come back again." LIKE SERIOUSLY, THEY STILL HAVEN'T FIXED THE PROBLEM YET? I raised the issue to the other manager a month ago, and nothing has been fixed. And clearly, the employee and the manager that dealt with my refund today doesn't seem to be aware of the issue until I had to point it out. Manager however did end up refunding me PST in the form of cash (told me its a one time thing though)
With my other order, they issued store credit for the item's value and the GST, so I asked them .. what about the PST? The manager said, with that order, we have to give you another store credit on a separate card. I asked why can't it be on the same card, just add on the value, and they said just can't do that, unless its a gift card. This is freaking ridiculous, if you ordered online and paid with store credit, you would know they only allow you to use ONE store credit card per order, meaning I would have to order AGAIN from them if I wanted to use the other store credit. Pretty much told them that's not what I wanted to do, and the dumb blonde sales associate decided to tell me, yenno you can use the store credit in store right? And what's the goddamn difference? It's impossible to find sizes or the style in store especially at PC -_-" freaking busy and everything is everywhere while online has everything. Anyways, I managed to argue to the manager that this isn't even my issue, clearly your store, I've been here quite awhile now and I'm not dealing with your BS about not being able to add on to the store credit or issuing me a second store credit card. She ended up having to give me it in cash again.
Seriously, its like the store is scamming the customer's money. They should have been aware of the 5% that they only refund out but not the 7%. The only reason why I even bother to order online is their refund policy, you can return in stores, money back if anything is wrong versus other online orders where you have to ship it back somewhere in order to get your money back, or pay for shipping yourself to return. If it weren't for the refund policy, never ordering from this store again -_-" freaking issues and terrible customer service.
I ordered again two months later from the site as they were having a good sale online. Then I had to return a few items again this time, few items from my latest order and then another order which I have ordered over 2 months ago (2 days past their 60 day refund policy so they should be issuing me "merchandise credit") Again, there was the same freaking issue. They only refunded me the GST tax for both orders and I had to tell them if they made the same mistake again. The manager and the employee was quite confused with what I was talking about and I had to explain. Then the manager told me there is a problem processing refunds from online orders, they can't change the system to refund GST and PST separately. If she knew she can't change the system, shouldn't she have tried to just tell me "oh, btw, we only refunded you one tax, I'll refund the other one on the side though so you don't have to find out at home, rage, and come back again." LIKE SERIOUSLY, THEY STILL HAVEN'T FIXED THE PROBLEM YET? I raised the issue to the other manager a month ago, and nothing has been fixed. And clearly, the employee and the manager that dealt with my refund today doesn't seem to be aware of the issue until I had to point it out. Manager however did end up refunding me PST in the form of cash (told me its a one time thing though)
With my other order, they issued store credit for the item's value and the GST, so I asked them .. what about the PST? The manager said, with that order, we have to give you another store credit on a separate card. I asked why can't it be on the same card, just add on the value, and they said just can't do that, unless its a gift card. This is freaking ridiculous, if you ordered online and paid with store credit, you would know they only allow you to use ONE store credit card per order, meaning I would have to order AGAIN from them if I wanted to use the other store credit. Pretty much told them that's not what I wanted to do, and the dumb blonde sales associate decided to tell me, yenno you can use the store credit in store right? And what's the goddamn difference? It's impossible to find sizes or the style in store especially at PC -_-" freaking busy and everything is everywhere while online has everything. Anyways, I managed to argue to the manager that this isn't even my issue, clearly your store, I've been here quite awhile now and I'm not dealing with your BS about not being able to add on to the store credit or issuing me a second store credit card. She ended up having to give me it in cash again.
Seriously, its like the store is scamming the customer's money. They should have been aware of the 5% that they only refund out but not the 7%. The only reason why I even bother to order online is their refund policy, you can return in stores, money back if anything is wrong versus other online orders where you have to ship it back somewhere in order to get your money back, or pay for shipping yourself to return. If it weren't for the refund policy, never ordering from this store again -_-" freaking issues and terrible customer service.