[DanHibiki]

So a sales rep came to my door offering me a promotion for one year. Main selling point was the changes to their telus service and how you get your own dedicated internet line and its not separate from the tv.

I told shaw I was cancelling and they have me am okay counter offer but not as cheap as telus.

Anyone have experience with the new telus services? I really don't want to go through the hassles of switching especially if its not that much better.
Posted via RS Mobile

[nabs]

I've had it for 4 years now and I've had no issues what so ever. It all depends on the installer and how good of a job he does in installing your service to ensure no dropped packets and clean lines straight out of the CO. Telus does have a high standard when it comes to these installs however some slip through the cracks.

Personally I love the UI of the Telus TV system. Sometimes I feel it could be slightly faster, however nothing major. I have Optic 50 internet and its blazing fast... consistent 50mbps all the time at any time of day.

[terkan]

in terms of actual service they are both pretty similar nowadays... the UI on shaw's gateway system is different from their regular boxes it's more similar to telus's optik tv. as for tv. if u ain't running lots of tv with different hd channels at the same time then service is fine.. if you are then it'll affect ur internet coz they are sharing the bandwidth..

[bcrdukes]

Been using Telus TV before it was commercially released. Landline since forever and Internet since forever. No complaints. Pretty happy. Did use Shaw at one point but they kept raising prices and the service (at the time) was terrible. I know lots of people who are happy with Shaw.

All the same shit, just different pile. Pick your poison.

[Ulic Qel-Droma]

it's all the same.

[ScizzMoney]

I have had both, and was happy with both. When I had the choice (at my current place) I did choose shaw though. My reasons aren't very good other than I like the UI with the shaw gateway system or whatever it's called.

[DanHibiki]

I think they said that the tv and Internet no longer share the same connection anymore. And telus does have HD Fairchild which is a kicker.

But on the other hand having the guy come install everything is a pain.
Posted via RS Mobile

[sonick]

I found Telus' HDPVR UI to be better than Shaw's HDPVR, however this was a year ago I am not sure if they have an upgraded one.

Also I rarely had an issue with Telus' customer service over the phone, always very quick to answer and helpful.

Also prices for Telus seem to be usually cheaper than Shaw; currently they have a $15/$15 for TV/Internet for 6 months, and you can always call in and threaten to cancel to have it extended.

[DanHibiki]

So the sales rep lied. Apparently Optik TV and internet still share the same bandwidth.

How is everyone's experience with that? If you're gaming online and someone else is watching HD tv, does it lag?

[bcrdukes]

I have a 15Mb package and it is fine with 2 HD TVs and 3 computers at home. No experience with the gaming aspect. Hopefully somebody can chime in on that.

[twitchyzero]

if it's optik 25 it's fine unless you also have another TV on or few other computers streaming/downloading. An average Full HD stream is about 5-10mbps so you still have 15 for internet/another TV. Keep in mind TV streams are 720p/1080i so that usage is a bit lower.

i dont have optik but i was only on 25 with many heavy users at home and it simply didn't cut it with stock FW QoS...upgraded to 50 last week and the issue went away completely....i get 53mbps down and 11mbps up

ive been with telus DSL since '97 and I recommend them because their speeds are consistent and bandwidth caps are not enforced. I was on shaw briefly for a few years and I'd recall speeds being bogged down during peak hours because of the nature of cable...from another thread that seems to have changed. Only gripe is with Telus their Tech Support treat you like a grandma noob so you have to explain what you've already done to remedy the situation. Long story short just google/ask DSLreports forum for answers instead of calling Telus.

[DanHibiki]

I agreed to internet 15.

What would typical happen at the same time is 1 person playing games online, 1 person watching HD tv while recording another channel, and 1 person streaming videos on a computer.


sounds like a lot for internet 15 to handle eh?

[Inaii]

Landlord is a Telus rep, he has the Optik TV/Internet/Phone package (not sure what speed) it sucked balls. Constantly dropped me off the network because I'm not right under the router (Telus router), downloads took forever, couldn't watch Youtube or play games if they were watching Tv (it was really slow).

We have Shaw now (separate from the landlord) and everything is very smooth, only had the internet go down once and it was back up within 10 minutes. So like everyone has said, it's really just personal preference :)

[nabs]

okay... let me clear this up... if you have optic TV and say you're on 15 meg service, the service to your modem is actually 21 to 23 megs... this is to allocate the extra 6 to 8 megs specifically for TV.

It will not slow down your internet service at all if you have all tv's on using HD.

if you are getting the 25 meg service, the actual train rate is at 31 to 33 megs, and if you are getting the 50 meg service the actual train rate is 60 to 63 megs.

The TV service will never cut into your internet bandwidth. unless!!! and only unless the installer didn't do a proper install and you have faults on ur cable pair lines and crap like that but again, telus has high standards when it comes to customer premises installs.

[ime2006]

I think it really depends on area.

for internet, Now, we are staying with Shaw Broadband 250.......so friggin fast and stable.
Shared to 6 PCs in the house. No any signs of slowing down.

250mbps DL = 31mb per sec DL speed.
15mbps UL = 1.8mb per sec UL speed.

some big ass 40gb iso files only take less than an hour to finish

[vash13]

I think it really depends on area.

for internet, Now, we are staying with Shaw Broadband 250.......so friggin fast and stable.
Shared to 6 PCs in the house. No any signs of slowing down.

250mbps DL = 31mb per sec DL speed.
15mbps UL = 1.8mb per sec UL speed.

some big ass 40gb iso files only take less than an hour to finish

Reminds me. My brother in Hong Kong has 1gbps download speed. 1000mbps.wish we had that here.
Posted via RS Mobile

[ime2006]

Reminds me. My brother in Hong Kong has 1gbps download speed. 1000mbps.wish we had that here.
Posted via RS Mobile

If any Vancouver ISP has 1gbps service with reasonable price, I would jump on it right the way.

[buhdeh]

i think they're about the same nowadays. shaw has been a bit more reliable for me though. but shaw's cable box UI's are downright pathetic. the motorola hd pvr UI looks like complete garbage... shit isn't even 16:9 and it looks like it came out of 1995. my gf has the 3200 with the new HD UI (i love that they just abandoned the old one), and it's laggy as fuck. telus seems more advanced and has apps for you to set recordings.

[BossFrancis]

Landlord is a Telus rep, he has the Optik TV/Internet/Phone package (not sure what speed) it sucked balls. Constantly dropped me off the network because I'm not right under the router (Telus router), downloads took forever, couldn't watch Youtube or play games if they were watching Tv (it was really slow).

We have Shaw now (separate from the landlord) and everything is very smooth, only had the internet go down once and it was back up within 10 minutes. So like everyone has said, it's really just personal preference :)

This. Router is located in the opposite corner of my house, has an unbelievably shitty signal, can't do anything. Otherwise service has been fine for the most part. Too bad you can't just swap your own router in.

[bcrdukes]

The TV service will never cut into your internet bandwidth. unless!!! and only unless the installer didn't do a proper install and you have faults on ur cable pair lines and crap like that but again, telus has high standards when it comes to customer premises installs.

I'm gonna add a bit to this. I speak from my own personal experience only and nobody else.

I mentioned in an earlier post that I had Telus TV prior to commercial launch. I won't go into details but let's just say I've seen it all when it came down to quality of service. nabs is correct - it all comes down to the installer. Some do a better job than others but the same can be said for any company. Afterall, these guys are human and there is a learning curve or they are simply having a shitty day.

HOWEVER - Telus regularly sends out a Quality Assurance manager to follow up on the install. He or she will personally come to your house to assess the install and to ask you questions so really, they want to make sure nothing went wrong. Of all the times they came to my house, they physically inspected the installs and went through everything in some mother fucking deep ass detail, it was some scary shit.

To some people, it's an inconvenience but hey, I am paying $1xx/month for their bundled services and it's nice to have the peace of mind that I'm doing business with a company that is being accountable for their products and services. For those of you who are experiencing problems with their router, either use your own or speak to their customer service to request a new one. Telus customer service has been so far one of the best and most supportive.

Take my personal experience with a grain of salt. Again, I didn't use Shaw at the time due to the circumstances in which they were upgrading their facilities and nobody in my area at the time had Telus. Internet speeds were slow, television quality was poor, support was non-existent, and they constantly kept jacking up their prices. If I absolutely had to switch to Shaw, I wouldn't have a problem doing that.

[gars]

I used to be with Shaw Extreme (their old package), which I believe was 25Mbps, overall it was great, but at times when I was trying to use it at peak hours - the download speeds would drop down to 10Mbps or lower. It didn't happen often, but enough for me to remember.

Switched to Telus a year ago, went with Optik, TV and Internet - 25Mbps, it's great. Consistent speeds. TV takes up a bit, but usually only 5Mbps or so for us.

My buddy lives in a new condo, and he's currently with Telus. He said a few of his neighbours are with Shaw, and they all complain of slowdowns during peak hours because everyone in his building will hammer the bandwidth at the same time.

I guess it really depends on your area.


And btw - to those who complain about the Telus Router, ya, it's terrible - but there's nothing stopping you from hooking up a wireless router next to it and just disable the Wifi on your Telus one. That's what I do here, bought a nice powerful router, no problem accessing it anywhere in the house.

[twitchyzero]

cause Telus installed their shitty firmware on the gateway and won't let you put it in bridge mode unless you have root login.

double routing makes it a PITA to port forward.

[nabs]

I used to be with Shaw Extreme (their old package), which I believe was 25Mbps, overall it was great, but at times when I was trying to use it at peak hours - the download speeds would drop down to 10Mbps or lower. It didn't happen often, but enough for me to remember.

Switched to Telus a year ago, went with Optik, TV and Internet - 25Mbps, it's great. Consistent speeds. TV takes up a bit, but usually only 5Mbps or so for us.

My buddy lives in a new condo, and he's currently with Telus. He said a few of his neighbours are with Shaw, and they all complain of slowdowns during peak hours because everyone in his building will hammer the bandwidth at the same time.

I guess it really depends on your area.


And btw - to those who complain about the Telus Router, ya, it's terrible - but there's nothing stopping you from hooking up a wireless router next to it and just disable the Wifi on your Telus one. That's what I do here, bought a nice powerful router, no problem accessing it anywhere in the house.

THIS!

Also I know the Telus WiFi routers are shit, Telus knows this as well. Unfortunately there is nothing a Tech can really do in this situation except ask you to buy a third party WiFi router as Telus does not guarentee the range of the WiFi signal.

[bcrdukes]

I've found the WiFi on my Telus router is too good. I can walk away almost a half block away, go into the garage, be in the basement and it's still connected. God damn it!

#FirstWorldProblems

[gars]

cause Telus installed their shitty firmware on the gateway and won't let you put it in bridge mode unless you have root login.

double routing makes it a PITA to port forward.

yeah, that makes sense - but for the vast majority of the people here - they don't need to port forward and all that good stuff. Most people just don't know that they can double route - not the best route, but works just fine for me.

[Razor Ramon HG]

Ultrafast internet service launched by Vancouver start-up - British Columbia - CBC News (http://www.cbc.ca/news/canada/british-columbia/story/2013/07/03/technology-one-gigabit-internet.html)

[FRStan]

I've found the WiFi on my Telus router is too good. I can walk away almost a half block away, go into the garage, be in the basement and it's still connected. God damn it!

#FirstWorldProblems

Just curious, which model are you using?
Posted via RS Mobile

[Akinari]

I've used Shaw for several years before switching over to Telus, and I must say their internet service is significantly more reliable than Shaw in my opinion. I remember I'd have to call them up at least twice a month for them to reset my internet this and that, it was quite a nightmare. Paid for 35mbps was barely getting 20mbps via ethernet.

Switched to Telus internet and TV bundle with 25mbps internet, have only once had to call Telus ever in the last year or so and I get a solid 22-25mbps via ethernet and 18-20mbps via wifi. Very satisfied.

[sevewone]

Optic was cutting out bad a few days ago when the weather got hot here in Calgary because their systems were over heating. Shaw? Mint. :)

[nabs]

Just curious, which model are you using?
Posted via RS Mobile

If he's running Telus TV he's most likely on the Actiontec V1000 (Dual Antenna)... unless he hasn't had a service call in a while to upgrade he's on the Dlink + Alcatel (Cellpipe) combo setup.

[DanHibiki]

Thanks for all the input everyone. I bit the bullet and made the switch. At worse it'll only be a year. Hope it turns out okay!
Posted via RS Mobile

[Ikkaku]

shaw also has the built in router on their modem, and I had to call in to get them to disable the routing option before using our own routers

[bcrdukes]

Just curious, which model are you using?
Posted via RS Mobile
If he's running Telus TV he's most likely on the Actiontec V1000 (Dual Antenna)

Correct. I'm using the Actiontec V1000H using firmware version 31.30L.57.

One major tip - Ensure the connections at the router or whatever you want to call it is TIGHT. Tighter than a Catholic nun. I'm serious. If it's loose in any way, you end up dropping packets and then everything goes to shit, you come back on and swear your head off blaming Revscene. Take a wrench and tighten that shit up like no tomorrow to ensure seamless quality of TV and Interwebz.

[nabs]

^^^
Normally installers use a 20lb torque crescent wrench to tighten these, if they are hand tight then packets are more likely to be lost. You should not be able to untighten it with your hand after the install.

[bcrdukes]

Looks like I got some shitty installers. :troll:

[quasi]

So a sales rep came to my door offering me a promotion for one year. Main selling point was the changes to their telus service and how you get your own dedicated internet line and its not separate from the tv.

I told shaw I was cancelling and they have me am okay counter offer but not as cheap as telus.

Anyone have experience with the new telus services? I really don't want to go through the hassles of switching especially if its not that much better.
Posted via RS Mobile

You mind sharing what they offered? They came by my place but I told them no without even listening to what they had to offer, after they left I kind of regretted it.

[nns]

Correct. I'm using the Actiontec V1000H using firmware version 31.30L.57.

One major tip - Ensure the connections at the router or whatever you want to call it is TIGHT. Tighter than a Catholic nun. I'm serious. If it's loose in any way, you end up dropping packets and then everything goes to shit, you come back on and swear your head off blaming Revscene. Take a wrench and tighten that shit up like no tomorrow to ensure seamless quality of TV and Interwebz.
Wrong. Torqueing it too much could cause degradation as well.

Nabs suggestion of using a torque wrench is correct; torque till it clicks, and not any further.

This: http://www.megalinsource.com/images/upfile/20081226143823.jpg

[bcrdukes]

Okay. I exaggerated. :D

[DanHibiki]

You mind sharing what they offered? They came by my place but I told them no without even listening to what they had to offer, after they left I kind of regretted it.

It was the 15/15/15 deal
Posted via RS Mobile

[the_law82]

Correct. I'm using the Actiontec V1000H using firmware version 31.30L.57.

One major tip - Ensure the connections at the router or whatever you want to call it is TIGHT. Tighter than a Catholic nun. I'm serious. If it's loose in any way, you end up dropping packets and then everything goes to shit, you come back on and swear your head off blaming Revscene. Take a wrench and tighten that shit up like no tomorrow to ensure seamless quality of TV and Interwebz.

Thanks for this tip! I think I moved the router a bit and one of the antennas came lose and my laptop kept dropping the connection and reconnecting. I couldn't figure it out for days until I read this. Tightened it up and it's back to being rock solid.

Weird thing is that my work laptop was fine, guess it has a better wireless card.

[Zordon]

Has anyone every experienced with shaw a constant signal drop on their Cisco modem? I'm on the 25 plan and my modem restarts every 1-2 hours. I googled it and it seems like a common problem with no solution.

[TOPEC]

Has anyone every experienced with shaw a constant signal drop on their Cisco modem? I'm on the 25 plan and my modem restarts every 1-2 hours. I googled it and it seems like a common problem with no solution.

complain to shaw and ask for another modem, im using the cisco modem on shaw bb50 no drops

[nabs]

Wrong. Torqueing it too much could cause degradation as well.

Nabs suggestion of using a torque wrench is correct; torque till it clicks, and not any further.

This: http://www.megalinsource.com/images/upfile/20081226143823.jpg

thats the exact same one they use.

[Szeto]

is the telus 15/15 deal still going on? My shaw student discount ended... sadness. 50 bucks for 2 shaw extreme lines was sweet though.

[nabs]

So what do you think? Have you gotten it installed yet?

[willystyle]

So is it true that Telus would NOT allow you to put your Telus modem into bridge mode? I ask because I run a separate router and I do port forward.

[Araaadi]

either of the two offering any student promotions again?

[jjson]

switched from shaw to telus optik near the end of may just before their promotion ended.
installed since 2 weeks ago and no problems yet. paying $68/month now vs shaw's well over $100/month for pretty much the same internet/tv/telephone service.
15mbps connection now and speedtest sometimes show around 16mbps.
Also fairchild will be going HD in August!

[Xu.Vi]

my experience with shaw internet for the past few years varied... I did have to call them MONTHLY to fix frequent modem disconnections. Other than one or two phone calls a month to shaw, I was pleased with the speed I got for what I paid.

a year in telus optik (now) and I am certainly impressed as I've only called them once about "lag". ONLY thing is....when ever my microwave is on it completely disconnects the wifi signal.

[nabs]

This is true, in order for the TelusTV to work, the modem has to be switched off bridge mode (I believe the second mode is call Routed mode iirc)

So is it true that Telus would NOT allow you to put your Telus modem into bridge mode? I ask because I run a separate router and I do port forward.

[AzNightmare]

I'm leaning toward the current Telus deal where I get the 42" TV for 3 year term.
Internet + TV bundle, but I only want to get the TV essential + sports theme pack.

But it seems like the site is advertising TV essential or "medium" choice which lets me choose 6 theme packs of channels, making the price difference of $79 - $118.

Is it possible to just add on one theme if I'm going with the 3 yr term deal?
Or is it a "take basic or take all 6 themes" with no in between kind of deal?
Site doesn't seem to let me just add on one theme.

[DanHibiki]

Tells guys at my house installing as we speak.
Posted via RS Mobile

[Mr.Jay]

Yea you can always add packages afterwards. There are special deals were you can't tho like the free asian channels for the year deal but that's not activate anymore.
Posted via RS Mobile

[nabs]

I'm leaning toward the current Telus deal where I get the 42" TV for 3 year term.
Internet + TV bundle, but I only want to get the TV essential + sports theme pack.

But it seems like the site is advertising TV essential or "medium" choice which lets me choose 6 theme packs of channels, making the price difference of $79 - $118.

Is it possible to just add on one theme if I'm going with the 3 yr term deal?
Or is it a "take basic or take all 6 themes" with no in between kind of deal?
Site doesn't seem to let me just add on one theme.


You can add the packages by itself afterwards. I believe its $6 for sports then an extra $2 for sports HD.

[way2quik]

I'm considering switching over to Telus Optik TV and internet; already on Telus grandfathered telephone.

I've only ever used Shaw and I've configured my WRT54GL router by enabling QoS making sure video streaming, a bit of http downloads, minor minor torrenting, do not disrupt my gaming experience.

I'm on Shaw High speed 10 I believe and every time my parents video stream, and I'm not talking HD streaming, my internet is "not as fast".

To those on Telus using the provided modem/router, any problems with that combination?
I just haven't been doing my research because I never had intentions to go to Telus. lol.

I figure buying a 3rd party router and configuring it, port forwarding, was all in the past now that service providers provide their own modems/router for us.

[AzNightmare]

So I had put this off for the side since I've been busy with moving and all that.
But the promo for the free TV is ending soon.

Do I call Telus rentention if I want to negotiate or is that only for cellphone plans?

(I've been with Telus for like 9 years for my phone, hope that can help me somehow).

Does anyone use Internet 15? I know it's advertised as one of the slower packages.
I like to watch stuff on YouTube and transfer files a lot.

Typically... if I were to file transfer like 2gb of data... :badpokerface:
Would I be able to reach speeds to do it less than an hour?

[davy]

My girlfriend is using Internet 15. We stream Chinese dramas and movies while there are 3 other wireless device connected via WIFI and the TV is on. We are getting 13-14 Mbps consistently.

[DanHibiki]

I have Internet 15 and it doesn't seem all that great. It's more or less like my shaw 10.
Posted via RS Mobile

[bakasam]

My agreement doesn't end until November. Is it possible to sign up for a new service agreement on telus early?

[jjson]

I have Internet 15 and it doesn't seem all that great. It's more or less like my shaw 10.
Posted via RS Mobile

It's possible with the area that you live in. My cousin said he gets a bunch of disconnects per day and he has called to complain but they can't seem to fix it for him.

[AzNightmare]

Last weekend, I bumped into these Telus promo guys standing outside of London Drugs,
and they offered a pretty decent internet+cable package.

So I signed up, but still waiting for them to call me to set up an appointment to install.

How long did you guys have to wait??
Or am I supposed to call them and bug them about this?

[nabs]

It's possible with the area that you live in. My cousin said he gets a bunch of disconnects per day and he has called to complain but they can't seem to fix it for him.

The area doesn't matter for TELUS services. Unless he's way out in the boonies. The only scenario I could think of where this makes sense is if all the individual lines/spare lines are defective on the strand on the pole by his house OR if he has underground service and it has to be replaced or it's not installed properly. OR he has a problem with the internal wiring that was already installed in his house.


BTW. TELUS lets you bundle you cell phone plans with your internet and tv as well... just an FYI. for those that are asking.

[nabs]

Last weekend, I bumped into these Telus promo guys standing outside of London Drugs,
and they offered a pretty decent internet+cable package.

So I signed up, but still waiting for them to call me to set up an appointment to install.

How long did you guys have to wait??
Or am I supposed to call them and bug them about this?

If they want their commission they should have put you through to the PRESTO/REFERRAL team. I guess just call TELUS and tell them what happened, if the sales person did put it through but the REFFERAL team just couldn't get to you yet, it will refer back to them for their commission and hopefully the put in detailed notes of what they offered you.

[AzNightmare]

The top of the form has the sales represenative's contact number.
I guess I'll give him a call. I just wasn't sure was this 4 day wait normal or what.

[nabs]

They are usually really quick to return calls. Maybe just call the rep for a nudge.

[AzNightmare]

well, I gave Telus a call.
Told me earliest installation date they can offer is September 07. :pokerface:

Kind of pissed cause I have a potential tenant, but only if I can get my internet set up by Sept 01.

Almost makes me want to switch to Shaw if they can give me faster installation service..
Is it normal to sign up and wait 3 weeks for them to get their shit together?

[nabs]

TELUS is really growing so sometimes it takes a while, however if you call them and explain your situation and tell them that you would have to cancel your appointment because SHAW offered you install within this week... it will be enough motivation for them to fit you in ;)

[AzNightmare]

TELUS is really growing so sometimes it takes a while, however if you call them and explain your situation and tell them that you would have to cancel your appointment because SHAW offered you install within this week... it will be enough motivation for them to fit you in ;)

After I hung up, I thought about that... lol
Would it work every time? Cause they might actually say Sorry, it's the best we can do...
And then I'll look stupid by saying, nevermind. keep the appointment :badpokerface:

btw, I signed a 12 month contract.
Hypothetically, if I were to cancel right now, am I able to do so without any cancellation fees?

[BossFrancis]

:fuuuuu: took me a while to load this page
fuckn shaw
http://www.speedtest.net/result/2932820849.png

[nabs]

After I hung up, I thought about that... lol
Would it work every time? Cause they might actually say Sorry, it's the best we can do...
And then I'll look stupid by saying, nevermind. keep the appointment :badpokerface:

btw, I signed a 12 month contract.
Hypothetically, if I were to cancel right now, am I able to do so without any cancellation fees?

contract not valid until the install is done fully and properly.

[Gh0stRider]

we switching to telus this week.....hope it doesn't suck

[way2quik]

Installation is in a week's time. I'm more worried about the internet speeds than the tv viewing quality.

[bcrdukes]

I think you guys are going to be disappointed.

[nabs]

:troll:

Troll level = 100

You're all locked into TELUS contracts now that you can't get out of, TELUS internet sucks.

jk, the internet is fast

[socialenemy69]

Moved into New Condo in July and I had the choice of Getting Free Telus or Shaw for my first year. Opted to go with Telus as it came with a faster internet connection Telus 15 Vs Shaw 10. Also came with better channel choices.

So far Im very pleased with my choice. Also the installer was a nice looking lady ;) My place was prewired so all that needed to be down was the modem and router to be installed in my closet and the HDPVR box to be plugged into the wall and tv.

[Gh0stRider]

telus is up and running now. gotta play around with it.

[nabs]

there's so much to play around with and do on there lol. it's a never ending learning process because they keep adding more things to it.

[DanHibiki]

Anyone on Internet 15 for telus? If so what's your experience with online gaming?
Posted via RS Mobile

[willystyle]

Does Telus monitor bandwidth usage now?

[Koflach]

i haven't had an issue with bandwidth (I've been with them for about 3 years now) and I download a lot of tv shows/movies.

[Koflach]

Anyone on Internet 15 for telus? If so what's your experience with online gaming?
Posted via RS Mobile

i've primarily played Diablo 3 and have not seen any performance issues due to the internet connection.

[way2quik]

Telus install took about 5 hours. Lol. Overall, I'm quite happy how professional the installer was because it was quite a bitch with the old wiring around the house and everything had to be done from scratch. With the provided modem/router, I can say I'm pretty much done with configuring routers. The one Telus provides works right out of the box.
Posted via RS Mobile

[DanHibiki]

K something's wrong. Wifi signal is nonexistent at times in the kitchen.
Posted via RS Mobile

[Mr.Jay]

Does Telus monitor bandwidth usage now?

Yes, monitored but you won't get a letter unless you are crazy crazy over the limit.

K something's wrong. Wifi signal is nonexistent at times in the kitchen.
Posted via RS Mobile

How long ago did you get your stuff installed? There is a issue with refurbished modems lately.

[DanHibiki]

Yes, monitored but you won't get a letter unless you are crazy crazy over the limit.



How long ago did you get your stuff installed? There is a issue with refurbished modems lately.

Like 2-3 weeks ago
Posted via RS Mobile

[Mr.Jay]

Like 2-3 weeks ago
Posted via RS Mobile

there is like a 300% chance thats your problem.

Does it just effect wireless or do you notice issues with wired as well?

I would deff go about getting another modem.

I'll PM you some more info

[Lomac]

:fuuuuu: took me a while to load this page
fuckn shaw
http://www.speedtest.net/result/2932820849.png

lol

Well, at least I've got you beat for upload speeds...

http://www.speedtest.net/result/2958328460.png

Fucking Telus satellite internet. Worst. Shit. Ever.

[willystyle]

Yes, monitored but you won't get a letter unless you are crazy crazy over the limit.



How long ago did you get your stuff installed? There is a issue with refurbished modems lately.
What is crazy crazy over the limit?

[bcrdukes]

What is crazy crazy over the limit?

I know someone who went above and beyond 250GB in a month and nothing happened. But this was almost 8 years ago haha

(Then again, that's probably peanuts to some of you guys.)

[Mr.Jay]

What is crazy crazy over the limit?

I've only seen 2 guys get letters before

both guys said they downloads about 500+gb a month which is a lot

lol

Well, at least I've got you beat for upload speeds...

http://www.speedtest.net/result/2958328460.png

Fucking Telus satellite internet. Worst. Shit. Ever.

highly agree. Satellite internet I would say only get if you have no choice

[therubberguard]

Anyone know of any good Telus or Shaw deals going on right now? Looking for TV and Internet service.

[way2quik]

anyone have issues with their Optik TV?
It's been raining the whole day and since, my phone line is static with a busy signal and the TV signal is skipping every or so second.

[BrRsn]

shaw student plan is available -- just need proof of enrollment and you can get high speed internet/cable for something ridiculously cheap like >$60/month

[nabs]

shaw student plan is available -- just need proof of enrollment and you can get high speed internet/cable for something ridiculously cheap like <$60/month


Fixed... hehe... :pokerface:

> is greater than < is less than

[DanHibiki]

So I called and they sent a technician over who said they are out of stock on the wireless extenders. He also said it may be difficult to install in my house and that it would cost another $100.

He gave me a new router to try but in still having the same wifi problems.

I wanna try using my own router but the process seems too complicated.

Anyone got any other ideas or do I need to swap back to shaw?

[silva95teg]

So I called and they sent a technician over who said they are out of stock on the wireless extenders. He also said it may be difficult to install in my house and that it would cost another $100.

He gave me a new router to try but in still having the same wifi problems.

I wanna try using my own router but the process seems too complicated.

Anyone got any other ideas or do I need to swap back to shaw?

It shouldn't be too complicated to plug in yours behind the actiontec. There are lots of guides on it.

[Harvey Specter]

I have both Shaw and Telus (work related) and I love Telus Optik TV especially with the new channel realignment but you can't compare Telus internet vs Shaw internet...

http://www.speedtest.net/result/2978528345.png

[DanHibiki]

It shouldn't be too complicated to plug in yours behind the actiontec. There are lots of guides on it.

Ya I saw the guide and it seemed very complicated especially since I have to do things that involve my tv as well.
Posted via RS Mobile

[way2quik]

For those who are curious, Telus rolled out FTV II HD and TTV II HD channels. Free preview till the end of the month I heard.

Now I don't have to download 720p HK drama anymore day after day. lol.
It was a total PITA that FTV airs HK drama one year after.

I do feel jipped knowing Telus will be charging $5 for each HD channel.

[Verdasco]

how do ppl get better plans? currently paying 125 for cable, internet and phone. Where is the student plan on the site? I was a student :pokerface: ..... maybe telus is cheaper?

[jjson]

For those who are curious, Telus rolled out FTV II HD and TTV II HD channels. Free preview till the end of the month I heard.

Now I don't have to download 720p HK drama anymore day after day. lol.
It was a total PITA that FTV airs HK drama one year after.

I do feel jipped knowing Telus will be charging $5 for each HD channel.

Whats the channel number? Changed from shaw to telus back in July and they said there will be FTV2 in August fffuuuu

[trd2343]

The new Fairchild HD channel is 2803 on Telus for those who are wondering.

[way2quik]

And 2832 for talentvision 2 hd ;)

[umpadupa]

with shaw. fast and stable. bonus ShawOpen wifi, basically everywhere... i down graded my phone plan cuz im only at work or school, both have ShawOpen networks.

[Xu.Vi]

Does anyone's wifi get cut off during the time a microwave is on? Lol............

[bcrdukes]

If that's happening to you, your microwave has a serious leak. Replace it.

[Xu.Vi]

If that's happening to you, your microwave has a serious leak. Replace it.

That's what I thought too. But after replacing my old microwave the problem was still there. Though it could be the one I bought also had a leak problem?

-To add on, my old DIR655 router never had this problem. Would it be because Telus' modem is just extra weak? (Given that microwaves are suppose to leak regardless [am I even right?:suspicious:]).

[bcrdukes]

lol maybe your router is the problem

[Atsui]

That's what I thought too. But after replacing my old microwave the problem was still there. Though it could be the one I bought also had a leak problem?

-To add on, my old DIR655 router never had this problem. Would it be because Telus' modem is just extra weak? (Given that microwaves are suppose to leak regardless [am I even right?:suspicious:]).

i have the same problem lol

using telus' actiontec V1000H, pretty shitty modem/router

[lilaznviper]

telus modem/router is horrible for wireless

[bcrdukes]

i have the same problem lol

using telus' actiontec V1000H, pretty shitty modem/router

I have the same one but have yet to experience any issues. I've had it for close to 2 years too.

[DanHibiki]

Their router is ASS

Wireless extender doesn't help much either.

What worked was connecting my own router to it and now it's awesome.

I used this guide.
How to Connect Your Own Router to Telus Optik TV Actiontec Router | www.prayforsnow.com (http://www.prayforsnow.com/2011/08/how-to-connect-your-own-router-to-telus-optik-tv-actiontec-router/)

However I didn't need to set a new ip for my router like the step says. Also they didn't mention that you should turn off dchp which I had to do otherwise my internet would cut off for hard wired devices all the time.
Posted via RS Mobile

[Osse]

I signed up with Shaw last week. It was $29.95 for 6 months for the High Speed 20 (20 mbs down), no contract. Ping rates were pretty bad and upload capped at 0.5 mbs. Called in and complained and they bumped me up to High Speed 25 (25 mbs down, 2.5mbs up) at no charge. Strangely, ping rates are much better now.

I just moved from Toronto where I was using Bell Fibe. I miss those speeds - 25 mbs down/ 25 mbs up...really responsive. Not sure if Shaw is capping torrent speeds, but not as quick as Bell for me.

[twitchyzero]

Does anyone's wifi get cut off during the time a microwave is on? Lol............

TinkerTry IT @ home | How to prevent microwave cooking from slowing down your entire home?s WiFi, using 802.11n 5GHz WiFi (http://www.tinkertry.com/2-4-ghz-versus-5-ghz-wifi-with-microwave-interference/)

[Not really racist!]

anybody's Telus TV pausing every couple mins for recordings? its so fucking annoying g
Posted via RS Mobile

[way2quik]

Agreed with above posters. The wireless on the actiontec v1000h is garbage.
No matter how many configurations I've tried, the wireless range only got worse.
The PS3, and any other wireless devices located in the basement, only a couple of feet away from the Telus router and I get disconnects every couple minutes. The signal is a constant 30%, no higher.

[knight604]

Thats why i gave up with wireless and bought powerlines.

[milkStar]

Are you guys paying $20 for the HD Chinese channels?
Posted via RS Mobile

[areyez]

i have broadband 50 and im rarely getting the usual speeds (usually ~25mbps).any ideas what could be wrong?using linksys router ea6400 if that helps.

[trip]

BB50

http://www.speedtest.net/result/3203958999.png

[TOPEC]

i have broadband 50 and im rarely getting the usual speeds (usually ~25mbps).any ideas what could be wrong?using linksys router ea6400 if that helps.

really? do some simple troublshooting ur self first before asking for help. have u tried doin the speedtest without the router? that'll narrow it down if the issue is with ur router or with ur ISP.

[Manic!]

Telus is crap.

About 4 months ago got us to switch our phone internet from show to telus. Use Bell for TV. They gave us Telus TV for one of our TV's too. This is a vacation rental house that we only use a few times a month. I go there one night to relax and catch up on some TV. I notice there is no internet. I Try everything I can then I call them.

Trying to find a contact number was a pain in the ass. After multiple tries i finally get to someone. and they tell me we have not paid our bill in 4 months. I tell them we have never received a bill and with show it was automatic payment via CC. I tell him tho take my CC and he says he can't and it has to be done by another department but that department is only open till 5 P.M. Now I am pissed because i have wasted over an hour.

Next day I call and the guy on the phone is a ahole so I threaten to cancel. He tells me I can't because of a 1 year contract he is going to get a collection agency after me. Know one told me about a 1 year contract. I told him I want to talk to his boss bu he says he is the only one i can talk to. I know he can't hang up on me so I put him on speaker phone turn on some music and start to do some work on the computer. Then I decide to go to Costco while he is still on the phone.

At Costco I get a call on the cell with someone else from Telus. After some digging they find out the service address was right but the billing address had 2 numbers switched and it was there fault. They gave me a free month for wasting over 2 hours of my time.

[knight604]

They should have gave you more than a month in my opinion , no one deserves to be treated poorly.

I'm going on optik tv and telus 50 by the end of the month, so far telus has been great to me (only have telus 15 all these years). Barely any downs maybe like once every year. No slow downs either with 2 wired and about 10 wifi on their actiontec router which i configured for about a month to perfect settings.

[Manic!]

They should have gave you more than a month in my opinion , no one deserves to be treated poorly.

I'm going on optik tv and telus 50 by the end of the month, so far telus has been great to me (only have telus 15 all these years). Barely any downs maybe like once every year. No slow downs either with 2 wired and about 10 wifi on their actiontec router which i configured for about a month to perfect settings.

Should have just stayed with Shaw. Got high speed right when it came out and I never had a problem.

[Koflach]

i've had Telus Optik TV for 3 years now and have yet to experience any outages. It's been extremely reliable.

[cdizzle_996]

i've had Telus Optik TV for 3 years now and have yet to experience any outages. It's been extremely reliable.


So have I. Aside from install issues with the installer no showing on me twice, two Saturdays in a row. Once everything was installed I called and politely asked to speak to retentions. I told him how I wasted two Saturdays waiting around. I ended up getting the first 3 months free, the Center ice package free for a year, movie channels free for a year, all my extra packages free for a year.

Cable basically cost me $30 for the first year...which definitely made up for their mistakes

[ImportPsycho]

Just moveD and had to sign up with shaw cuz wait time for installation at telus is more than a week vs couple of day for shaw. Cant be without internet for more than a week.... shouldve pre-booked with telus before moving... hope shaw is ok..
Posted via RS Mobile

[BIG]

I'm thinking of switching from Shaw to Telus... In-laws live with us, so no chance of cutting cable as he isn't really computer savvy...

It seems that you get more for your money in terms of the number of channels with Telus.

I know that they are offering a free 42" smart tv when you sign up for 3 years at regular pricing. We would also get 1 pvr and 2 extra digital boxes. For what we want in terms of channels and internet, works out to be $118 plus tax, whereas with shaw we currently pay $118 tax included, but fewer channels than we would get with Telus.

Is it worth it to switch?

Anyone have any ideas or tricks of how to get better value than these offers?

[EndLeSS8]

Which one has consistently lower ping?
Thanks in advance

[Mr.Jay]

depends on area and installer more than anything else. shitty install/area = shitty service.

[slicrick]

I had Telus optik TV and internet where I used to live and loved it, so when I moved I was going to get it again where I am living now the only problem was there couldn't be any modifications to the house as I am not the owner and am just living here.


An installer came to see if there would be any modifications or anything done to make it work, they would have to do a bunch of stuff so I declined and cancelled everything. Than 3 months later I got a letter from Telus saying they are going to send collection agencies after me because of unpaid bills and that they want their equipment that I never even got in the first place back for a service I didn't have :fuckthatshit: It took hours of being on hold with Telus on the phone to sort it out but when I got through to a person and not an answering machine they sorted it out quickly.


I would definitely get it again when I move out as the TV and internet awesome and never had any problems was much better than Shaw that I currently have, I'm not sure where the mix up happened maybe the installer could have said it was installed when it was not

[TRU3R3LIGI0N]

Telus Optik TV HD is the way to go. Beautiful and sleek UI Menu and very great channel selections.

[trd2343]

Offtopic: Shaw and Telus have these 6-month promotions all the time for new customers. Is there anything stopping people from jumping between the 2 companies every 6 months?

[quasi]

Nope, which is why the industry is retarded. IMO it should reward long term customers with better deals and new customers should pay out the ass. It's the exact opposite because generally speaking the most loyal customers pay the most well people who flip flop are rewarded. I say fuck em, switch as often as possible. I understand there are reasons this will never happen the main one being your always trying to lure new customers so you're charging them more then they are paying elsewhere isn't going to help that cause.

[trd2343]

Yea, which is what I thought too. There aren't any rules stating that you can't, UNLESS they put you on a blacklist or something lol

[FRStan]

Technically it's up to the rep's discretion, but you can always put the account holder under a different name (I.e "Chinese" English name) or a roommate.
Posted via RS Mobile

[way2quik]

ANyone's Telus Optik TV crapping out on them lately?
Every minute the TV pops up the Troubleshoot message. Flipping the channel gets rid of the message. A minute later again, same troubleshoot message.

[Groot]

Do you guys notice any change on the speed of your internet? I've been getting lag spikes and really high ping
Posted via RS Mobile

[TypeRNammer]

Internet is down around the Kingsway and Joyce area.

EDIT: Telus Internet

[way2quik]

Telus Internet is down for me right now. Ugh.
Posted via RS Mobile

[Groot]

Ok good it's not just me LOL
Posted via RS Mobile

edit: works for me now

[jjson]

telus back up now! was down for me as well

[bcrdukes]

Was down earlier for me but only a short while.

[knight604]

was down for me too but all good now.

[quasi]

Telus has some really good introductory rates right now. I was going to switch but Shaw offered me a price that wasn't that bad, knocked $65 off my bill for the next 6 months, $15 after that plus knocked $70 off Sunday Ticket. I'm going to stay the 6 months and then see what Telus is offering and do the dance again.

Telus is offering 50 internet and Optik TV with 6 theme packs for $75 (6 months) plus 1/2 price Sunday ticket for new subscribers so it's only $100. Install Tues-Thurs they give you a $50 credit which wipes out the install fee, switch within 7 days they'll give you another $100 credit and this is all with no contract. Future Shop has refurbished PVR's for $100 and the HD Set top boxes for $50, so if you have 3 tv's like me you can buy your own equipment for $200+tax. Probably going to buy the equipment again even though I have no plans to switch right now.

[Mr.HappySilp]

Can't believe my dad sign a contract with Shaw -_- He got the gateway and 2 DCX 3200, Interent 25, Basic cable with Chinese channel (Regular Fairchild, talentvision, LHS times, a few few more chinese ones), Shaw home phone (first 3 months unlimited HK and China) for $100 plus tax........

[fsy82]

Can't believe my dad sign a contract with Shaw -_- He got the gateway and 2 DCX 3200, Interent 25, Basic cable with Chinese channel (Regular Fairchild, talentvision, LHS times, a few few more chinese ones), Shaw home phone (first 3 months unlimited HK and China) for $100 plus tax........

thats cheap considering what i pay for shaw. I have extreme internet, the gateway pvr with 4 portals and the home phone. mind you i have almost all the hd channels as well. paying close to 180 per month

[gurdeep007]

I just called Shaw, I got $30 knocked off for 1 year and free Canada and USA Calling for 1year along with Free HD Box rental.

I have High Speed Internet, South Asian Bundle, HD Channels, I currently have over 150 channels plus basic HD Channels.

$129 a month for a year plus tax. Not too bad

[knight604]

I'm using telus student pricing for internet, telus 50 for 40 bucks a month before tax.

saves me 20 bucks each month for a year.

[tool001]

telus all the way.. got only basic tv with telus, told them i dont need it, as i can get same channels using antenna, they knocked down the price. not even worth listening to shaw telemarkets trying to give me promotional pricing..

[terkan]

Can't believe my dad sign a contract with Shaw -_- He got the gateway and 2 DCX 3200, Interent 25, Basic cable with Chinese channel (Regular Fairchild, talentvision, LHS times, a few few more chinese ones), Shaw home phone (first 3 months unlimited HK and China) for $100 plus tax........

dunno why you are complaining lol i'm paying $135 for bb50 and basic tv with chinese and no phone

[knight604]

since the upgrade.

http://www.speedtest.net/result/3689722200.png

[AzNightmare]

I need some advice:

My 1 year term is about to end with Optik cable + Internet.
I had a promo for my first 12 months as a new customer, paying around $40.

Chances are, I won't be able to get another deal with similar pricing, but I need some "damage control".

100% happy with the service, nothing ever messed up in the 12 months, and would settle with exactly what I have now.

Any tips on how to go about when I call them to renew?

I've heard some people suggest to just go month to month and wait for a deal, but is this more trouble than to just try to negotiate something for another short term? If the price is good, I wouldn't mind locking in 3 years either.

[Koflach]

do what I do, call them up and tell them how happy you are as a telus customer and that you want to stay a telus customer but you are very concerned about the upcoming price increase. tell them shaw is offering you BLANK but you don't want to go to shaw.

I have found this method works every time and it works far better than calling them up to bitch and moan.

[AzNightmare]

Offer 1:
My bundle at reg price is $93. They offered me a deal of $66 for the next 6 months, not locked in.

Offer 2:
Or lock in 3 years, keep my same rate ($40~) for 12 months, then pay reg price in last 24 months.


Not sure if I can still budge that $66 price, but would it be better to take the first offer and hope I can get another promo in 6 months time? Locking in 2 years at full price doesn't look fun.
:heckno:

I assume I was speaking with loyalty or retention agent, as I pushed the numbers for plan cancellation.

[etodac]

Bump

Has anyone looked into the student deals for internet right now? I don't need cable, just internet service, and all the deals are quite similar. But I'm not sure the quality of service, actual bandwidth provided, etc each operator (shaw, telus, bell) provides. Looking for some advice!

[knight604]

For telus the student pricing is basically half off regular price for a year.

I have telus 50 for 40 a month locked in for a year.

Telus has been great to me , i get advertised speeds and zero downtime which is make factor.

[tiger_handheld]

shaw student is internet only and i've seen telus student is internet only... conspiracy?

[AzNightmare]

I've been with Telus for a year. No issues with their internet, speeds were consistent as advertised when I checked on various internet speed tests.

Service has been pretty good when you call them.
I had to call them when I wanted to cancel my box rental after I bought a PVR unit.

Their initial installation took a long time though. As in I had to book an appointment and their next available time slot was almost 3 weeks later.

[dinfung]

going to move into my new place in Nov, need internet only, but building only support Telus internet 6, i guess i have no choice but to use shaw for something faster?

or going with stable telus internet 6 still better than shaw highspeed 25?

[Akinari]

Have an issue I can't seem to solve with my Telus internet.

I get the advertised speeds with ethernet, even faster sometimes averaging 26-27mbps (paying for 25mbps), however it's as if my WiFi speeds are capped at 15mbps. Doesn't matter how close or how far I take my MacBook, my iPad, my iPhone, and my desktop gaming PC which I also use a WiFi USB stick with, I can never get above 15mbps.

I've had Telus replace numerous faulty router/modems before, 3 times actually, just had the new model Actiontec installed today after I specifically requested for them not to give me the old model anymore because of its poor reliability, however I just ran a speed test after coming home from work and found that I am still maxing out at 15mbps on all my WiFi devices.

Does Telus cap their WiFi at 15mbps? When the installer came he simply said that there's too much interference in my apartment with all the various networks that it's impossible to get the advertised 25mbps as far as WiFi connections go. He said as long as I'm getting 25mbps on wired speed tests, which I am, there's nothing to be concerned about.

Is this true?

*update* ran a couple more speed tests on both my desktop and my MacBook, strange thing is the more speed tests I run, the better the results I achieve. Managed to get 24mbps on my MacBook after 3 runs and 21mbps on my desktop after 3 runs as well.

[silva95teg]

There may be congestion especially in the 2.4ghz range. If your devices all support wireless n 5ghz then moving to a router/extender that has 5g could improve your throughput.

[willystyle]

Check out CIK Tel, been using them for about 6 months now. They are a Shaw reseller. I am paying $29.99/month for the first year, then $39.99 thereafter (25mbps/2.5mbps). Unlimited downloads, No contracts, Non-throttling. Local company, it was a bit of a hassle to set up at first, but it was worth it after. I'm saving about $40 per month right now, most importantly, it's UNLIMITED download.

[Xul]

There is also the option of Novus.. if it's available in your region. Fiber optic, and since they're the underdog ISP, they're prices are usually much better.

[Hondaracer]

Check out CIK Tel, been using them for about 6 months now. They are a Shaw reseller. I am paying $29.99/month for the first year, then $39.99 thereafter (25mbps/2.5mbps). Unlimited downloads, No contracts, Non-throttling. Local company, it was a bit of a hassle to set up at first, but it was worth it after. I'm saving about $40 per month right now, most importantly, it's UNLIMITED download.

Any issues with downtime etc?

What was the head ache with the initial instal?

[willystyle]

Any issues with downtime etc?

What was the head ache with the initial instal?
None.

The only time I will experience downtime is if Shaw is down too.

EDIT: I wanted to keep my existing line with Shaw while getting a new installation from CIK, so there were some communication issues relayed from within their company, so I kept getting different answers from them, but in the end it worked out.

[knight604]

That means quite frequent cause telus has zero practically

[willystyle]

That means quite frequent cause telus has zero practically
I rarely ever get downtime from Shaw. Maybe once a year?

[willystyle]

So I just spoke with a Customer Service reps of CIK Tel, and they said the promotion is back again for new members/activation. This is for their 25mbps/2.5mbps package, and they are a reseller of Shaw, so if you're using Shaw now, why pay more for the same service?

$29.99/month for the first year then it's
$39.99/month after the first 12 months

There's no contracts, no obligations, completely unlimited downloads. Let me know if anyone's interested, I will refer you and you will get $10 off on your first month of service.

For more info: CIK TELECOM INC (http://ciktel.com/ecm/Eng/index.asp)

[Alby]

There is also the option of Novus.. if it's available in your region. Fiber optic, and since they're the underdog ISP, they're prices are usually much better.

i thought novus was only for condos and not available for houses?

[Hondaracer]

Cik tel's whole BC site is in chinese..somewhat disconcerning to me in signing up lol

[willystyle]

Cik tel's whole BC site is in chinese..somewhat disconcerning to me in signing up lol
There's an English version.

[Hondaracer]

Hmm can't find a button for English on my phone at all?

[Lude2000]

If you go with Shaw, do not get the Motorola DCX3510-M PVR. Worse PVR ever. Recordings get messed up all the time.
PVR loses the Resume function on previously watched recordings
Can't rewind on live tv frequently
Channels freezes

Shaw's response..."have tried rebooting?"

[Jas29]

If you go with Shaw, do not get the Motorola DCX3510-M PVR. Worse PVR ever. Recordings get messed up all the time.
PVR loses the Resume function on previously watched recordings
Can't rewind on live tv frequently
Channels freezes

Shaw's response..."have tried rebooting?"

That pvr box is the biggest piece of crap ever. Mine seems to lag a lot too when doing anything with it

[MadMax]

Just moved to a new place, a condo near Westminster Hwy and Garden City in Richmond. Opted to get Novus with 50down/10up at 54.00 per month for first twelve months. Then it goes to 63.00 month to month after first 12 months. No contract with a fiber optic connection. Every place I called had about a ten day wait for installation. Novus was at my place in two days and there is no modem, they just modify a jack. So far my uploads are 10mb minimum and my wired downloads are at or near 50. Wireless is about half that.

[StylinRed]

If you go with Shaw, do not get the Motorola DCX3510-M PVR. Worse PVR ever. Recordings get messed up all the time.
PVR loses the Resume function on previously watched recordings
Can't rewind on live tv frequently
Channels freezes

Shaw's response..."have tried rebooting?"

have the same issues with their PACE box as well

Im really getting tired of Shaws equipment and service and paying over $220 a month for tv and internet but i'm also hesitant to go with Telus because it sounds like it's the same :/

[kuvg]

have the same issues with their PACE box as well

Im really getting tired of Shaws equipment and service and paying over $220 a month for tv and internet but i'm also hesitant to go with Telus because it sounds like it's the same :/


This is why shaw stopped using pace, they suck. If you call in and complain that it does not work you will likely get a motorolla replacement.

[Koflach]

have the same issues with their PACE box as well

Im really getting tired of Shaws equipment and service and paying over $220 a month for tv and internet but i'm also hesitant to go with Telus because it sounds like it's the same :/

I was in the same boat as you when I was with shaw. I decided to just jump in with both feet and have been very happy with Telus. I ended up buying my equipment and they have been working with very little issues for 4 years.

The only unresolved issue i've had is about once a month a channel i'm watching will start getting an echo with the audio. This can be resolved by switching the channel and then going back to the original.

[Mr.HappySilp]

Also shaw have the Go Shaw wifi/hotspot and Telus doesn't. As long as you are within Shaw's hotspot you can logon to it and use it for free.

[Mr.HappySilp]

have the same issues with their PACE box as well

Im really getting tired of Shaws equipment and service and paying over $220 a month for tv and internet but i'm also hesitant to go with Telus because it sounds like it's the same :/

The best PVRs are the DCT 3416. The newer PVRs tend to not last very long. Usually about 1 to 1.5years they start acting up. I deal with this PVRs everyday.

[TOPEC]

The best PVRs are the DCT 3416. The newer PVRs tend to not last very long. Usually about 1 to 1.5years they start acting up. I deal with this PVRs everyday.

i "think" the Motorola DCT series don't support mpeg HD steams? for example my grey DCT-3416 cannot watch the BC1 news HD channel 216, where as my DCX-3400 works, but then my DCX has that god awful hdd grinding noise if the room is very quiet.

[Hondaracer]

Telus's hardware sucks.

[silva95teg]

Also shaw have the Go Shaw wifi/hotspot and Telus doesn't. As long as you are within Shaw's hotspot you can logon to it and use it for free.

Telus actually has quite a lot of these too, it is just not advertised.

[lilaznviper]

i "think" the Motorola DCT series don't support mpeg HD steams? for example my grey DCT-3416 cannot watch the BC1 news HD channel 216, where as my DCX-3400 works, but then my DCX has that god awful hdd grinding noise if the room is very quiet.

The motortola dct don't support the newer hd channels which suck but still the best box to date. the newer boxes have so much delay when changing channels or using the menu

[AzNightmare]

When I switched to Telus, I thought I was going to be missing the Go Shaw wifi feature.
But with a lot of people having data plan, it somewhat seems redundant, unless your purpose is to prolong battery life by using wifi instead.

I only have 1GB data per month, and I know for today's standard, that's very little. But I barely crack 500mb.
But then again, I have friends who are trying to keep their usage from going over when they have 5GB.
Not sure what you guys do with your phones, but I don't download porn or watch a lot of YouTube on my phone.

[DavidNguyen]

a month ago renewed with shaw for 2 years and got the Shaw Internet 25. oh man, its so slow
i speedtest it and im getting 1-3 mb download speeds. getting fed up. might cancel and go with Telus promotion

[Verdasco]

whats the difference between down and up for internet speed? i plan to stream on twitch.tv so which one should I care for?? and downloading movies

[m3thods]

whats the difference between down and up for internet speed? i plan to stream on twitch.tv so which one should I care for?? and downloading movies

down == the speed at which you're downloading from the internet

up == the speed at which you'll be uploading content to the internet.

For your particular usage, you'll be worrying about down speeds for the most part. If you're creating content for twitch and streaming (as opposed to watching streams), then you'll need to worry about upload speeds.

[Raid3n]

if you need upload (streaming to twitch) i would go with telus or novus if you can get it. shaw is still playing catchup with upload speed...

[knight604]

Telus all the way , the only set back is the hardware , who cares when you can bridge it .

[TOPEC]

a month ago renewed with shaw for 2 years and got the Shaw Internet 25. oh man, its so slow
i speedtest it and im getting 1-3 mb download speeds. getting fed up. might cancel and go with Telus promotion

umm if u "renew with shaw for 2 years" i assume u signed a contract? how r u able to get off? and if ur getting shitty speeds yd u continue with shaw? if ur using a router have u tried plugging straight up to the modem and test the speeds? maybe its ur settings with ur router?

[Ch28]

a month ago renewed with shaw for 2 years and got the Shaw Internet 25. oh man, its so slow
i speedtest it and im getting 1-3 mb download speeds. getting fed up. might cancel and go with Telus promotion

Sounds like you're stuck on a 2 year contract, so the best thing you can really do is to get your internet bumped up to broadband 50. I'm on bb50 right now and the speeds are excellent.

[DavidNguyen]

umm if u "renew with shaw for 2 years" i assume u signed a contract? how r u able to get off? and if ur getting shitty speeds yd u continue with shaw? if ur using a router have u tried plugging straight up to the modem and test the speeds? maybe its ur settings with ur router?

oh before i had shaw extreme internet. it was awesome. i went to the website and checked out shaw 25 internet. seemed to meet my needs. so i went ahead and sign up for 2 years and got HD cable. the penalty is 15 bucks a month times by how many months you have left.

as for the router settings. i have no clue. not familiar with routers

[DavidNguyen]

Sounds like you're stuck on a 2 year contract, so the best thing you can really do is to get your internet bumped up to broadband 50. I'm on bb50 right now and the speeds are excellent.

yah i asked to get bumped up to BB50 but its another 50 bucks per month.
not interested in the price bump ATM

[TOPEC]

ur high speed 25 is the same speed as extreme from way back, 25Mbps down. there shouldnt be a difference in speed, i suspect it has something to do with ur router acting up causing the slow downs and not with actual shaw. easiest way to diagnose the issue is plug something like a laptop or computer straight to the modem bypassing the router and do a speed test. if speedtest comes back at 25mbps then the issue lies within ur router.

[guurl]

shaw go wifi comes in handy when you don't want to go over wifi
but telus internet is better. depends what area you're in though. whether you're close to those boxes. youd be getting suuuuper fast internet.

[knight604]

Im on telus 50, i get like 5.3 or 6.

[nabs]

Im on telus 50, i get like 5.3 or 6.

50mbps = 6.25MBPs so you're pretty much maxing out which is awesome.

[knight604]

Yeah love the new fibre optics.

[StylinRed]

there's a telus 50? hmmm now im going to really have to consider switching...i thought they were forever stuck at 15/20

[knight604]

Yeah , there is even telus 100 if you have fiber hooked up in your area.

[nabs]

It all depends on your area, if you're near a SAC box with the appropriate RDAC installed in it, you can get 50/100mbps.

Call and find out for sure though. Sometimes even if you don't qualify they can test your circuit to find out if its good enough for a week or so then if it all pans out they will keep you at that rate.

[DavidNguyen]

ur high speed 25 is the same speed as extreme from way back, 25Mbps down. there shouldnt be a difference in speed, i suspect it has something to do with ur router acting up causing the slow downs and not with actual shaw. easiest way to diagnose the issue is plug something like a laptop or computer straight to the modem bypassing the router and do a speed test. if speedtest comes back at 25mbps then the issue lies within ur router.

so i finally had a chance to test the router with the Ethernet Cord, I plugged it in and got 26MB download. I tested the speed over WiFi and also got 26MB.
weird why i got 1-3mb the other day.

[StylinRed]

It all depends on your area, if you're near a SAC box with the appropriate RDAC installed in it, you can get 50/100mbps.

Call and find out for sure though. Sometimes even if you don't qualify they can test your circuit to find out if its good enough for a week or so then if it all pans out they will keep you at that rate.

ohhh the box for our area is 210m away according to google maps, I hope that isn't too far

am definitely looking into this now


thanks

[Hondaracer]

Is there a best time to sign up for Shaw BB50?

Think there will be deals during the holidays better than 80/month?

[Alby]

Yeah , there is even telus 100 if you have fiber hooked up in your area.

any links to find out which areas have telus 100 available?

[guurl]

there's a telus 50? hmmm now im going to really have to consider switching...i thought they were forever stuck at 15/20

vancouver areas are slowly updating. most areas in surrey should go up to 50 now a days! even like 100 but they cap it of course

[knight604]

any links to find out which areas have telus 100 available?

Best to look on the telus website or call in.

[Alby]

just spoke to a live agent on telus website. said i had to do a portability check to find out if im good for telus 100.

Telus 100 is $93/month non-bundled
The download speed is up to 100mbps, upload speed up to 20mbps, 10 email accounts that can be created for free with webspace of 100MBP each. Data usage up to 500GB, free TELUS security and free modem rental.

Shaw BB100 is similar only difference is BB100 upload speed is 10mbps. but at $90/month.

which to pick if both is available in the area???

[silva95teg]

just spoke to a live agent on telus website. said i had to do a portability check to find out if im good for telus 100.

Telus 100 is $93/month non-bundled
The download speed is up to 100mbps, upload speed up to 20mbps, 10 email accounts that can be created for free with webspace of 100MBP each. Data usage up to 500GB, free TELUS security and free modem rental.

Shaw BB100 is similar only difference is BB100 upload speed is 10mbps. but at $90/month.

which to pick if both is available in the area???

I believe all of shaws internet prices will increase in January so it will probably be more than 90 then.

[rsx10]

Someone told me that Telus 25 equals to BB50. Are these claims true or a bunch of bs. Something about not having to share a connection which Shaw uses compared to Telus which is individual.

[DavidNguyen]

I've got to mention that. Shaws customer service/support is probably the best out there. So friendly and patient etc..

[Ch28]

I've got to mention that. Shaws customer service/support is probably the best out there. So friendly and patient etc..

http://i.imgur.com/sWUhZn0.gif

[Hondaracer]

I've basicalky only has good experiances with Shaw in the 10+ years we've been with them

[Hondaracer]

Anyone have any experience with the new Shaw wifi dual band modem?

Motorola SBG6782

[gurdeep007]

Last night I was getting 2.56 download speed and time out error on the upload with SHAW. I called their technical support line they said my saturation was 93% the rep was shocked, rarely seen it so bad.

He hooked me up with a free 5G wireless modem, picked it up and im getting 25 download with a 23 upload speed now.

[DavidNguyen]

Doh. I should have done that.
Other week I was getting 3 mb download

[H.Specter]

currently on telus hs15 for $43/month + taxes

called in to discontinue and was going to jump to shaw for their hs25 at $30/month for 6 months, no contract

telus was happy to match it, i was getting 15mbps download so hopefully this lives up to 25!

[Verdasco]

I've got to mention that. Shaws customer service/support is probably the best out there. So friendly and patient etc..

got hung up by a rep a few days ago when she didn't know shit and was out of answers 20+ minutes in the conversation. Worst customer experience ever... and the wait times...

My family was using 7.5 mbps download speed for 60$/month over the past few years :heckno: no wonder i lagged and shit. 500k upload speed as well ha!

Broadband 50 with 3.5 upload was only 5$ more and i got more channels on my box with this new bundle :fuckyea:

[TOPEC]

Doh. I should have done that.
Other week I was getting 3 mb download

so theres nth wrong with their services, the problem lies within ur equipment, do u really think they'll do something abt it?

[Hondaracer]

so shaw came to apartment today and setup the Shaw25 with the new dual band router/modem from Motorola as well as their basic $14.90 a month for the first 6 cable package + 1 additional package

Tech was great, i know a decent amount about networking and wiring but when i explained what i wanted in terms of where to hookup what, what my plans were he pulled the outlet covers and had to rewire the coaxial inside the wall because the previous owner had basically jumped it from the main to the living room with eletrical tape, super hack job.

he fixed it up got me all set answered all my questions in about 30 minutes from arrival to leaving. Getting consistant 24-26mb/s on the download. Streaming HD netflix, 1080 video, ipad streaming music, and iphone streaming radio no drops, seemless for once unlike the BS telus before.

[Ch28]

Switched back from Shaw BB50 back to Telus 25 because our promo plan ran out. Hopefully it won't be too huge of a downgrade.

[604778]

Has anyone seen this?
Shaw Cutting Internet Speeds? Wrong, Telecom Says, But Prices Are Rising (http://www.huffingtonpost.ca/2014/12/16/shaw-internet-speed-prices_n_6336514.html)

[TOPEC]

yes, all existing plans will be grandfathered in with an increase in price, starting jan shaw will introduce new plans which r at a slower speed and slightly more expensive, i think at 5,30,and 60mbps, no more 50 and 100mbps.

[willystyle]

So glad I've switched to CIK Tel (Shaw reseller).

[Hondaracer]

We were gonna go with CIKTel but the reviews are just terrible.

I can live with 25mb/s for $30 first 6 months then $60 after that. Sounded like nothing but headaches with ciktel for a minor savings and the hardware Shaw is giving away to new customers is worth $300 alone with no contract.

[twitchyzero]

I love telus 25 $30/mo student plan
I get a solid 2-3Mbps better speed than advertised and it's pretty much 24/7 consistent...then again i'm within 1km of BC-Tel tower.
I had the 50... while 1MB/s upload was nice I was content saving 10 measely bucks a month :woot:

[willystyle]

We were gonna go with CIKTel but the reviews are just terrible.

I can live with 25mb/s for $30 first 6 months then $60 after that. Sounded like nothing but headaches with ciktel for a minor savings and the hardware Shaw is giving away to new customers is worth $300 alone with no contract.
I've been with them for 6 months now. No headaches at all. No downtime. Service is the same as Shaw (speed-wise). Reviews aren't always accurate. It's $30 for the first 12 months then $40/month thereafter.

[sonick]

Have to move my Telus internet service and just wanted to comment on the simple and easy service I received from them.

The service times were exactly when I needed even on weekends, and even offered to nearly double my internet speed to 25mbps for $5 more and extended my current discounted service rate for 6 months.

Have always had great service with them, and still no complaints.

[Hondaracer]

I've been with them for 6 months now. No headaches at all. No downtime. Service is the same as Shaw (speed-wise). Reviews aren't always accurate. It's $30 for the first 12 months then $40/month thereafter.

If that was the norm I would have really considered them but I probably read 100 reviews and I say at least 80 of them were negative or had negative aspects about them. Not to say that Shaw or Telus are perfect but just didn't feel comfortable going with a company like that to save $20 a month

As for telus/Shaw they seem to provide excellent service to "new customers" while treating the existing customers like shit

GF tried to return her modem/cable box to telus to get the refund and three seperate times now she's phoned in to request the box to send it all back in and all three times they CSR said there was no record of a box needing to be, or has been sent out :/

[TOPEC]

https://www.reddit.com/r/canada/comments/2pgb3w/shaw_starting_january_6th_all_new_internet_is_40/

[TOPEC]

If that was the norm I would have really considered them but I probably read 100 reviews and I say at least 80 of them were negative or had negative aspects about them. Not to say that Shaw or Telus are perfect but just didn't feel comfortable going with a company like that to save $20 a month

As for telus/Shaw they seem to provide excellent service to "new customers" while treating the existing customers like shit

GF tried to return her modem/cable box to telus to get the refund and three seperate times now she's phoned in to request the box to send it all back in and all three times they CSR said there was no record of a box needing to be, or has been sent out :/

the csr who cxled her acc prob just closed it without leaving notes regarding the equipment needing to be returned. i'd pwn off the equipment on craigslist for some money, but make sure u have confirmation saying it doesnt need to be returned.

[Verdasco]

lmao get your internet now before jan 6th im guessing. fuck signing up with shaw in the future though. monopoly

[Mr.HappySilp]

Shaw is increasing their rate:
January 2015 Internet Rate Adjustment

Effective January 1, 2015, Shaw is increasing regular monthly rates on all Internet plans to support continued investment in building and supporting the Internet experience you need now and in the future.

Canadians use the Internet more than anyone else in the world. We are doing more than just browsing the web and checking email – we’re conducting business, watching videos and movies, streaming TV shows and talking to our loved ones with video chat. Today the average home has 10 WiFi devices with modern appliances, tablets, phones, and home security all increasing traffic on the network. By 2018, Internet traffic is estimated to triple*.

We’re committed to delivering you the best Internet experience as we grow our hybrid fibre-optic network, in and out of the home, to keep up with your online activities. At Shaw, we love the Internet as much as you do and we know the best is yet to come.

Please know that we are committed to providing you with services and plans that fit your needs and welcome any questions you may have. You will be notified on your invoice of your new monthly rate, 30 days in advance of any changes. If you continue to have any questions, please check your bill online through My Account or connect with our Shaw representatives online through live chat or the Shaw Support Community or by phone at 1-888-279-9114.

*Source: Cisco Systems, “VNI Forecast – Canada Internet Traffic"

2014 International Long Distance Rate Adjustments - Shaw.ca (http://www.shaw.ca/Customer-Bulletins/January-2015-Internet-Rate-Adjustment/)

LOOKS like price is going up by $5 to $10 depending your depending your service. Better call now and ask for a promo or at least make sure your rate don't go up.

[flagella]

Saw someone saying on RFD forum talking about how CIK is the only provider that checks your torrent downloads, but note Telus or Shaw. No idea where the source is.

[Splmash]

Anyone know of any cool deals out there for internet/cable (maybe home phone too)?

TELUS just sent us a letter after 4 years with them stating that they're going to charge us for going over our data limit (we're averaging 300 GBs/month and the limit is 150GBs/month).

We were never notified there was a limit when we signed up. None at all.

[Alby]

^ there was always a limit. they probably never verbally told you, but it is in the fine prints of the contract you signed up for. it was just never really reinforced till now.

[Moneyteam]

My Personal Experience with Telus:

3 years ago, I switched from Shaw to Telus to take advantage of the offer that Telus was offering at the time. Part of this was that I would get a "FREE" tablet for signing on to a 3 year agreement. For the first 3 or 4 months, the bill was always wrong and strangely, the errors were always in Telus's favor. After about a year, I moved to a new apartment, a location that the telus website said their services were available. When I called in to move my services, initially, I was told that everything was fine but I then got a call back saying that they were out of ports (or something like that) in the area. They said this would be not be a problem, since they were not able to provide the service to me, they would waive the cancelation fee... only thing was, they wanted me to pay for the "free" tablet they offered as incentive for signing the 3 yr contract. And not only did they want me to pay for it, they wanted me to pay the original "fair market value" of about $500 and not even discounting for any portion the contract that had expired. Fortunately, things didn't escalate as a friend who worked for telus somehow managed to help them find a "port" in the area. That being said, my 3 yrs are up and it's cancelation time. I know things have changed at Shaw as well but I'm willing to give them a shot and even pay a bit more than have my money go to a company that would treat their customers like this.

[RickyTan3]

LOL your going to have a worst time at shaw, all these companies have shit cs

[Lamboda]

Had a Telus rep come in just now. Said $78 for phone, TV (PVR) and 25MB/s internet. Currently with Shaw with student plan and stuff. Should I switch to Telus? What's the pros and cons for both?

[ImportPsycho]

Just got a email from Telus saying Im at 75% of my monthly allowance.
Starting June, they'll charge $5 for first 50GB over my cap and $10 after that...

Never gotten this kind of email before...
Shaw is doing same thing?

[Koflach]

Just got a email from Telus saying Im at 75% of my monthly allowance.
Starting June, they'll charge $5 for first 50GB over my cap and $10 after that...

Never gotten this kind of email before...
Shaw is doing same thing?

I actually went to Shaw in Guildford to talk with them about this and was told that Shaw's $60 internet plan has a 250gb cap on it but does not charge for overage. However, if you are consistently going over your cap they may contact you to remind you that you do have a cap but still not charge you for it.

I did notice that telus has an option to pay an additional $15 per month for no cap. Basic, it sounds like a cash grab.

[hchang]

I actually went to Shaw in Guildford to talk with them about this and was told that Shaw's $60 internet plan has a 250gb cap on it but does not charge for overage. However, if you are consistently going over your cap they may contact you to remind you that you do have a cap but still not charge you for it.

I did notice that telus has an option to pay an additional $15 per month for no cap. Basic, it sounds like a cash grab.

FYI It's only $15 more if you have a bundle with Telus otherwise it's $30 for no cap if you have Internet only

Anybody have any personal experiences with Delta Cable?

I'm slightly disappointed at this Telus over usage money grab but the only other provider Im able to use is Delta Cable.... So I dunno they might have me by the balls

[Koflach]

I just called Telus and was able to get their Internet 25 for $40/mo for 6 months (regular $63) and $10 off my Optik TV. The internet 25 has a 250gb monthly limit and 5-25 mbps download speed. This will resolve my issues with their data cap as I am usually in the 150-200 gb/mo in data.

I find the best way to talk to them is tell them what their competition is offering and ask them if they are able to help keep you as a happy Telus customer. If you simply call them up threatening to leave you are most likely going to find they are very unhelpful. Good luck.

[quasi]

My Personal Experience with Telus:

3 years ago, I switched from Shaw to Telus to take advantage of the offer that Telus was offering at the time. Part of this was that I would get a "FREE" tablet for signing on to a 3 year agreement. For the first 3 or 4 months, the bill was always wrong and strangely, the errors were always in Telus's favor. After about a year, I moved to a new apartment, a location that the telus website said their services were available. When I called in to move my services, initially, I was told that everything was fine but I then got a call back saying that they were out of ports (or something like that) in the area. They said this would be not be a problem, since they were not able to provide the service to me, they would waive the cancelation fee... only thing was, they wanted me to pay for the "free" tablet they offered as incentive for signing the 3 yr contract. And not only did they want me to pay for it, they wanted me to pay the original "fair market value" of about $500 and not even discounting for any portion the contract that had expired. Fortunately, things didn't escalate as a friend who worked for telus somehow managed to help them find a "port" in the area. That being said, my 3 yrs are up and it's cancelation time. I know things have changed at Shaw as well but I'm willing to give them a shot and even pay a bit more than have my money go to a company that would treat their customers like this.

This right here is why I would NEVER do a contract for TV, internet or even cell phones. I like having the ability to leave whenever the hell I want, gives you the most negotiating power for negotiating rates. I'd much rather buy all my own equipment, pay for my own cellphones and if they fuck me around I'll leave.