[kkttsang]

I usually take my car to autowest and they have been great but BJ is just so much closer, does anyone have any experience with them? do they have a pretty good service department?

wanted to ask for advice after reading the X5 post who bought at BJ.
any advice or experience will be appreciated.

Will be bringing my car in for front and back brakes, pretty easy, should be fine right, cant really screw that up. thanks

[supafamous]

Well I used their subsidary, Brian Jessel Autohaus, for to get some winter tires mounted last Dec and it took about twice as long as promised (3 hours instead of 90 minutes) and the car wash they provide ended up scratching up my paint (I had asked if they used bristle brushes or not in advance and they told me that they didn't).

I wrote their service manager and VP and the service manager was very apologetic about the paint damage and comped me the paint correction.

My brother had a similar experience with the timing of their work - takes way longer than promised.

They did a good job resolving the issue but it's not worth the hassle, they gotta get it right the first time.

[Harvey Specter]

I'm torn between BJ and Autowest because I've received great service from both but if you want top notch service the key is make friends with one of the service advisors. From that point on you'll receive a+ service.

And whatever you do, never and I mean NEVER get the free wash or detail dealers offe

[dared3vil0]

And whatever you do, never and I mean NEVER get the free swirl installation dealers offer.

Fixed that for ya brah. :badpokerface:

[Dinan3]

PM Sent!:)

[peazs]

Personally, I wouldn't mind going to the dealership which provides the best service regardless of where they are just so I know the car is in good hands. Auto West should provide mobility services as well so they can pick you/your car up possibly if distance is an issue?

[KO7]

It's a shame that even luxury car brand dealerships don't offer swirl-free washes.

[Ludepower]

what's your definition of a swirl-free wash? because theres no such thing

[supafamous]

A bit more detail on the car wash I got from them. It was a paid car wash from the "detailing" team. I wouldn't otherwise ever get a wash from a shop but it was winter and this was supposed to be a premium service so it made the experience that much worse.
Posted via RS Mobile

[dton13]

I won't slam BJ's service publicly, but I will tell you that we switched to BMW Store and would never ever look back.

We live 5-10 mins away from BJ but without doubt save time overall dealing with the BMW store instead. I'd be more than happy to discuss further details over PM.

[hotong]

Autowest > Brian jesel

I've had the worst service with Brian jesel. I switched to autowest and the service is great.
Posted via RS Mobile

[Domani]

BJ > Autowest > Open Road (Langley).

[knight604]

AW> all

[!SG]

i know no one complained when i was a service advisor at bj or when i was at autohaus.

[dink]

It's a shame that even luxury car brand dealerships don't offer swirl-free washes.

are you refering to the COURTESY wash?

[Kalize]

At BMW Langley the OEM brakes were cheaper for my wife's car compared to AW and BJBMW. Top notch service.

[elwell]

they forgot to reinstall my engine cover at BJ, had to come back to get it a week after

[wstce92]

I've had cars serviced at both BJ and Autohaus.
Service was never exceptional; but members of my family, friends, as well as myself all came across THE most self-righteous, stuck up, condescending, insulting, "know-it-all", "do-no-wrong" advisor. To BJ/BJautohaus' credit, upper management tried to make up for his mistakes and attitude. As well, I've been told this particular individual is no longer with BJ/BJautohaus, but I've already gone over to BMW Store and couldn't be happier.

[!SG]

moi?

[Tillerz]

Had a ton of work done at Brian Jessel and at Autohaus, been good service, only wait times were for parts shipping from Germany since there were none in stock in North America.

BJ also gives a "heritage" discount for cars older than 6 or 7 years. 10% on parts, 15% on labour IF you are getting both parts and labour done by them. Ask them if you qualify.

Only two complaints were:
1. when I brought my new tires to be put on at Autohaus this year in April or so, the tech decided to use hammer weights on the inside rather than sticker weights, doesn't really matter as you never see them.
2. he also placed my rim against a wall or something causing a scratch on the face, but it was curbed to begin with so I didn't really matter, and painted instead of powder so he probably didn't know that as I didn't inform him that it would scratch easily due to paint.

[xpl0sive]

I've used autohaus a few times for service, they did a good job. I didn't get a car wash or anything, but was in and out in less than an hour...

[Dinan3]

Hey guys,

I work at Brian Jessel BMW. If you have any concerns or questions about anything, you can send me a PM. I will attend to it right away. Thank you all.

Tim

[kkttsang]

I had my brakes changed at BJ this last week, and the work was fine. But there were a couple of things that i thought could be improved. And i have brought this up with Tim, but i thought i would share it with you guys also.

Just want to start off with that the work it self was quality, there hasn't been any problems with the new brakes so that is good.

two major things i thought could be better.

First is that they never did a walk around before and after, luckily it was not needed as i didn't find any scratches or dents, i understand that brakes are a routine job but they still take it out for a test drive after so i find that a walk around before and after will protect not just the customer but the dealer also. Someone correct me if i am wrong that they don't do walk around for express services. I know that autowest does for all.

Second is that when i was talking to the SA, he asked me if anybody given me a quote on the price yet and i said no, then he gave me the price for front brakes and rear brakes at 1011$. I quoted at Autowest that the complete brake package is only 950$. So i asked him is that for separate front and back brake, isn't there a complete package price, and he said oh yes that's right and changed the price to 950$. This could be a genuine mistake, and he didn't know there was a cheaper price for a complete package. But it didn't sit well with me because what if i didn't catch it and i would be over charged or what if this happen in the future services and i would be overcharged without even knowing. Luckily i caught it this time.

So i just thought i would leave my experience here for future customers who is searching for reviews and they can read this and decide by themselve.

But i would like to mention again that the work itself was BMW quality. And it could just be that one SA who's not as experience.


Edit: Tim informs me that a walk around walk around was done, just the SA never told me that it was done and never got me to sign it and The sa apologizes for his mistakes.

[TypeRNammer]

Wasn't too happy when BMW start rolling out the "Mobility Enhance Program" a.k.a bite the shit out of your wallet when getting a courtesy car.

It's 24.95 to borrow a car, plus you have to fill the gas up when returning the car.

[VR6GTI]

Wasn't too happy when BMW start rolling out the "Mobility Enhance Program" a.k.a bite the shit out of your wallet when getting a courtesy car.

It's 24.95 to borrow a car, plus you have to fill the gas up when returning the car.
Is there something im missing?:badpokerface:
Rent car, bring back with gas. Seems about right.

[Harvey Specter]

Is there something im missing?:badpokerface:
Rent car, bring back with gas. Seems about right.

I think he's pointing that out because you didn't have to fill up the gas when you returned a courtesy car and you sure in heck didn't have to pay.

[kkttsang]

Just realized today bj tool my Autowest license plate frame off and put their own frame on there. Didn't even know till now. Sneaky.
Posted via RS Mobile

[bcrdukes]

Not cool.

[DJ Milk]

Just realized today bj tool my Autowest license plate frame off and put their own frame on there. Didn't even know till now. Sneaky.
Posted via RS Mobile

I had a custom made sticker on the trunk tool box saying how to lay down 3 little person in my trunk and they replaced it with a BJ service sticker with contact info. I wasn't too happy about that

Similar to this
http://carphotos.cardomain.com/ride_images/1/827/481/2065240260_large.jpg

[meme405]

I had a custom made sticker on the trunk tool box saying how to lay down 3 little person in my trunk and they replaced it with a BJ service sticker with contact info. I wasn't too happy about that

Similar to this
http://carphotos.cardomain.com/ride_images/1/827/481/2065240260_large.jpg

Lol, at the sticker.

Not cool about them taking it off or covering it up or w/e they did.

I mean would they pull stickers off of my rear window (I dont have any but I know some people do).

Also the license plate frame switching is also wrong, they shouldnt be doing that. I can understand if the frame is damaged or looks bad for any reason but the customer should be consulted.

[kkttsang]

I can't even switch it back because they didn't give the auto west frame back to me. :(

[meme405]

I can't even switch it back because they didn't give the auto west frame back to me. :(

:suspicious:

You really liked autowest that much?

[Alby]

its the principle.

[kkttsang]

no not really, but its the principle of the situation. :)

[kkttsang]

I can't believe they would do that to other people's property without telling them, you don't see me changing all their showroom car plate frames to openroad audi frames, because those cars are their property and i have no right to do that. Obviously Brian jessel thinks that its their right to put their advertisement on other people property.

[AndroidAAA]

I can't believe they would do that to other people's property without telling them, you don't see me changing all their showroom car plate frames to openroad audi frames, because those cars are their property and i have no right to do that. Obviously Brian jessel thinks that its their right to put their advertisement on other people property.

I agree with you they shouldn`t have changed the frame without your consent.

Is this common practice for dealerships? Would Autowest change the frame to theirs if say you were to bring your vehicle with Brian and Jessel frames?

[Timpo]

who is brian jessel?

[Timpo]

ok never mind i found him on BC Business website.

http://www.bcbusiness.ca/sites/default/files/styles/slideshow_full_mobile/public/garry-zlotnik_(zlc-financial)_brian-jessel_(bmw)_0.jpg

[mb_]

I agree with you they shouldn`t have changed the frame without your consent.

Is this common practice for dealerships? Would Autowest change the frame to theirs if say you were to bring your vehicle with Brian and Jessel frames?

The current dealer I work at doesn't do that but the previous dealer I worked for did it
Posted via RS Mobile

[RicePanda]

I agree with you they shouldn`t have changed the frame without your consent.

Is this common practice for dealerships? Would Autowest change the frame to theirs if say you were to bring your vehicle with Brian and Jessel frames?

While I think it is a pretty shitty thing to do (especially if you have your own plate frames, not some other dealership's), it's basically free marketing for them aside from the cost of the plate frame, plus they're replacing a competing brand with their brand. It definitely would be nice if they at least asked first, though.

From what I understand, dealers (at least BMW for sure) can't advertise within the area of a competing dealership under the same manufacturer. Plate frames are one of very few ways a dealership can advertise inside a competing dealership's area.

The service stickers they tack on inside is for when you might sell your car (and for some reason don't have service records for the next owner), the next owner will (hopefully) see it and go back for repeat business.

[melloman]

I had a custom made sticker on the trunk tool box saying how to lay down 3 little person in my trunk and they replaced it with a BJ service sticker with contact info. I wasn't too happy about that

Similar to this
http://carphotos.cardomain.com/ride_images/1/827/481/2065240260_large.jpg

If they did this to me.. I would've gone back and asked for the sticker to be placed back on.. If they said they threw it out, I'd demand a new sticker be produced of what was originally there.

I run tons of stickers on my rear windshield. If they took them off, they'd be getting a nice $30+ bill for the price of the stickers + shipping.

[AeroK]

I am the service advisor over at Brian Jessel Autohaus...shoot me a PM with what you are looking to get done and i'll do my best to beat any price out there!

Raffi

[dared3vil0]

I am the service advisor over at Brian Jessel Autohaus...shoot me a PM with what you are looking to get done and i'll do my best to beat any price out there!

Raffi

Care to PUBLICLY (No PM) address the license plate swapping...?

[endless402]

yup...I've also experience this license plate frame swapping...

[dared3vil0]

Oh, just thought i would ad; AeroK is the genius who posted this beauty:

just have one of your friends say they were in the car with you when it happened....BOOM there is your witness!

[kkttsang]

So another bad experience with bj service this time at their new pre own service centre.
Read my story and let me know if I am an impatient asshole, or if their custOmer service was unprofessional. Here's the story.

So I came home from the hospital after 5 days after my wife gave birth. Thank you. When I got home my instrument cluster was not working everything else works. So I call made an appointment for Wednesday 930.

So I show up Wednesday 930, saw the sa at 1000. He ask me to authorize the 1 hour of diagnostic which I said of course, he said he would call me and let me know what the problem is. So I went home.

Day1
At 1330 no call, so I called him left him a message. He didn't call back.
At 1530 still no call, so call him again to leave a message. He didn't call back.
At 1700 I call and ask the girl on the phone not to transfer me because I don't think he's checking his messages, and they are closing at 1800 so I ask if she can tell me if they looked at my car yet, she said there's no notes on the computer so she doesn't know and will have my sa call me back, I said I left 2 messages already, she said she will email him.
At 1730ish he calls back, said the technician was pull away to do another job so it won't be diagnosed today, ok I said ok call me tmw then when they finish the diagnosis.

Day 2
So I waited over the morning didn't want to call right the way and give them some time, so at 1130 I called, no answer left message. He called back 20 minutes after, which was surprising, and he told me that they looked at it and just need to reprogramming which was good news, only charge another 1.5hr labour flat rate. So I am happy and said awesome call me back when it's done so I can pick up my car.
The day goes by, no call, then at 1700 I called them and no one picked up the phone, so I thought I live 5 minutes away I'll go down and see what's going on.
So I went in he said yea it's not ready, I would have called you if it was, it would be ready tmw. I said fine.

Day 3 he called at 1130 cars ready, went pick up my car and left right the way.

Now I think as a service advisor he would keep me updated on the first day he could have call me and tell me they are too busy to look at it. On the second day he could have call and told me it won't be ready that day.

I usually go ro autowest and this would not happen there. I only went to bj was because newborn and it's so closed. I can't wait for the bmw email on how my experience was.

But let me know guys if I'm over reacting and impatient and that this is how it suppose to be.

[XplicitLuder]

i mean they DID say they would call you when its ready... :troll:


but they should have told you it might not be that same day

[teggy604]

I can't even switch it back because they didn't give the auto west frame back to me. :(

Go to Autowest and ask the sales staff / lot attendant for a plate frame. I am sure they have no problem giving it to you for free, because to them its free marketing/advertisement.

[!e.lo_]

Go to Autowest and ask the sales staff / lot attendant for a plate frame. I am sure they have no problem giving it to you for free, because to them its free marketing/advertisement.

it's free. but to reasonable quantity. Not gonna hand out a box of frames lol.

Autowest doesn't change plate frames unless customer requested. They will note it on the comp inspection if the frame is damaged.
I see BJ, Bmw store, Park Shore, Langley, hell even a BMW of Honolulu plate frames.

[Eff-1]

So another bad experience with bj service this time at their new pre own service centre.
Read my story and let me know if I am an impatient asshole, or if their custOmer service was unprofessional. Here's the story.

So I came home from the hospital after 5 days after my wife gave birth. Thank you. When I got home my instrument cluster was not working everything else works. So I call made an appointment for Wednesday 930.

So I show up Wednesday 930, saw the sa at 1000. He ask me to authorize the 1 hour of diagnostic which I said of course, he said he would call me and let me know what the problem is. So I went home.

Day1
At 1330 no call, so I called him left him a message. He didn't call back.
At 1530 still no call, so call him again to leave a message. He didn't call back.
At 1700 I call and ask the girl on the phone not to transfer me because I don't think he's checking his messages, and they are closing at 1800 so I ask if she can tell me if they looked at my car yet, she said there's no notes on the computer so she doesn't know and will have my sa call me back, I said I left 2 messages already, she said she will email him.
At 1730ish he calls back, said the technician was pull away to do another job so it won't be diagnosed today, ok I said ok call me tmw then when they finish the diagnosis.

Day 2
So I waited over the morning didn't want to call right the way and give them some time, so at 1130 I called, no answer left message. He called back 20 minutes after, which was surprising, and he told me that they looked at it and just need to reprogramming which was good news, only charge another 1.5hr labour flat rate. So I am happy and said awesome call me back when it's done so I can pick up my car.
The day goes by, no call, then at 1700 I called them and no one picked up the phone, so I thought I live 5 minutes away I'll go down and see what's going on.
So I went in he said yea it's not ready, I would have called you if it was, it would be ready tmw. I said fine.

Day 3 he called at 1130 cars ready, went pick up my car and left right the way.

Now I think as a service advisor he would keep me updated on the first day he could have call me and tell me they are too busy to look at it. On the second day he could have call and told me it won't be ready that day.

I usually go ro autowest and this would not happen there. I only went to bj was because newborn and it's so closed. I can't wait for the bmw email on how my experience was.

But let me know guys if I'm over reacting and impatient and that this is how it suppose to be.

Poor service on their part for not giving you up front a proper time estimate on when your car will be ready.

At the same time, you could have asked them "when will my car be ready" or told them "I need my car ready by____" .

That way there are no missed expectations by either party.

[maxx]

it depends who you know there, my car's there now and im actually getting the work done for the same money as CG would charge me, plus i get a courtesy bmw to drive.

[Tone Loc]

Like Maxx said above, it depends on who you know. Every workplace has its share of passionate people, good people, "okay" people, and people who shouldn't be allowed to hold a job, ever.

I have a fair amount of friends who work/worked at BJBMW, and if you're looking for a good service advisor talk to Jordan who works at the main dealer. Super polite, knowledgeable, no pressure and is generally nice as long as you're not ridiculously unreasonable or come in there acting as though the dealer is to blame because you can't afford to maintain a luxury European car...

Just remember, you gotta pay to play. Don't bother asking for a $20 oil change, cuz that's not happening. Likewise, the sheer amount of electronic/mechanical/servotronic/black magic wizardry in newer vehicles means that proper diagnosis won't happen as fast it it does on your '00 Civic.

That's why I drive older Japanese cars :troll: