Where is ASR? - Warranty Required on Blackvue [Archive]

iamed

10-21-2013, 08:27 PM

Apologies if this is the wrong forum but need help in locating them for warranty on my Blackvue 380g-HD camera.

I bought the camera via Revscene last year with an install by Will. Back in August I was hit and run in front of Starbucks, my cam was on parking mode and should have caught the incident but unluckily due to my cam overheating the screen was purple and the video was useless. Went through ICBC, forked out the deductible and got my car fixed. After which I remembered the camera should still be under the 1 year warranty so contacted Will. Got a hold of him right before his trip to China - was not able to meet up to pass him my cam as I was also out of town on business. After that, been trying to contact him since but no reply.

- Their website: ASR Canada - Dash Camera| Vicovation | Otosaver (http://www.artofspeedracing.ca/) has no contact information
- Follow up PMs on revscene have been left ignored although his last login was on the 11th
- Messaged ASR on Facebook a couple days ago and have not received a reply

Need to check my receipt for exact dates but I know my 1 year warranty is coming up and if I still can't get this done I'm stuck with a defective product...

Any help is appreciated.
Thanks,
Ed

Tr1ll

10-21-2013, 08:30 PM

If you have instagram try and get a hold of him by commenting on one of his pictures (@artofspeedracingdotca). That's how I was able to get in contact with him cause he didn't reply my FB msg either.
Posted via RS Mobile

Lomac

10-21-2013, 08:32 PM

I need to warranty my 380 as well, but I don't think I even got a receipt. :okay:

My camera's been acting up for a couple months now. :rant:

2damaxmr2

10-22-2013, 05:19 AM

My camera is fucked as well and i cannot get a hold of him.

melloman

10-22-2013, 06:58 AM

thumper

10-22-2013, 07:40 AM

i was at nmotion last week looking at these things... and now i'm reading this. are these units that unreliable? :(

Kalize

10-22-2013, 08:05 AM

they do break/started acting up.
couple of my friends have the save problem; they bought them from ebay though.

Tr1ll

10-22-2013, 08:08 AM

i was at nmotion last week looking at these things... and now i'm reading this. are these units that unreliable? :(
One of the reasons why I chose FineVu over Blackvue is because of all the overheating issues I've heard about.
Posted via RS Mobile

AndroidAAA

10-22-2013, 09:29 AM

One of the reasons why I chose FineVu over Blackvue is because of all the overheating issues I've heard about.
Posted via RS Mobile

Same here, my finevu works great! Never had a problem in the heat, even when it was parked outside all day in the summer.

MG1

10-22-2013, 09:42 AM

I've had a Blackvue 400 for quite a while now and all I can say is, IT SUCKS!!!

I can't even sell it, 'cause people know how unreliable it is. I'm sure the newer models are better, as they have worked out all the kinks, but holy crap.

As for businesses that disappear for weeks and months at a time and don't have legit addresses, I don't know.......... too late for some, I guess. I was going to buy from them because they are RS sponsors, but when I couldn't find the place, I knew right away to stay away.

I think Soundsgood carries Blackvue and Finevue. Gonna get mine from them. You know they are reliable. And they know how to install the damn things. Not sure if any of you remember, but when a dealer starts asking people how to hard wire shit, you know to stay away.

Just saiyan!!

Acura604

10-22-2013, 09:44 AM

inv4zn

10-22-2013, 09:48 AM

I've had my 400-ii for about a year now, installed by ASR, and it's been fine.

Couple SD corruption issues but that's the card, not the camera.

Grim

10-22-2013, 09:59 AM

same....

BlackVUE DG400
mine is fucked and i bought it early 2013

plug into power, unit wont even turn on

b0unce. [?]

10-22-2013, 10:00 AM

I have the tf2+ and haven't had any issues yet. Had it running all day in parking mode in the hot summer and it hasn't overheated yet.

theSpeedSyndicate

10-22-2013, 11:05 AM

I'm surprised so many of you have had problems with the Blackvues.
I've sold so many and never had a comeback

MG1

10-22-2013, 11:13 AM

Check footage from now and compare it to one of the very first you've saved.

In the heat, the Blackvue goes all fuzzy.

I've had to clean the sensor and the inside of the lens a few times. It fixes the problem.

Like I've said previously, I'm sure the issues have been addressed since the first few batches.

GC8

10-22-2013, 11:30 AM

I currently have 3 running in 3 different cars of course. Other than having to clean the lens once every 3 months for the heat issue they work great. First one was purchased June 2012

*clean lens because the heat makes it foggy*

ruthless

10-22-2013, 12:21 PM

What are the issues that you Blackvue users are experiencing which may be considered a defect/warranty item?

I've got a 380 as well... been over a year now since ASR installed it and no issues. I don't handle it daily... and will review the SD card maybe once a month to get some footage...and its hooked up to power magic.

+1 My Blackvue DR 380G from ASR has been working great for over a year now. Also the same as you I remove the SD card once a month to check and see if everything is still recording and fine. Haven't had to clean the sensor yet, and no fogginess.

snails

10-22-2013, 12:27 PM

+1 for my blackvue, never noticed an issue yet, and mines hardwired.. pretty much always on unless in parkmode

4444

10-22-2013, 01:02 PM

regardless of the qualities of the blackvue unit, the pressing issue here is the lack of customer service from this ASR fella.

whether he's busy in china or not, he needs to be appeasing customer's - do something, even if it's a "i'm in china right now, but you have my word I will provide you a replacement under warranty upon my return"

clearly this guy is a rookie businessman, and while he may be ok at installing camera units, he does not have appropriate levels of business acumen, namely customer service.

personally, i'd never deal with a company that showcases poor customer service, even if their price is lower. not worth the headaches, such as those encountered by OP.

best of luck OP - and perhaps a warning to all others dealing with ASR

eurochevy

10-22-2013, 01:17 PM

Never had an issue, 380-g or whatever

TOS'd

10-22-2013, 01:38 PM

inv4zn

10-22-2013, 01:46 PM

How to take unit apart?

Pull out the 4 black rubber plugs, remove screws, take apart plastic casing (be careful, just clips).

Take apart lens module from board (2 screws), clean both sides of lens with alcohol. Blow air from sensor; some people have used alcohol on the sensor as well, but i didn't.

It's pretty basic. Just don't lose anything.

It does void your warranty.

iamed

10-22-2013, 02:08 PM

Thanks for the advice guys - I have put a message on their Facebook wall and hoping to get a reply soon. I only added them on FB a couple days ago and they accepted my friend request then (so I'm assuming they have access to Facebook)

I went with ASR as they were a vendor on the forum and there were a ton of great reviews back when there was the ASR product thread on here. I had the same great experience when he did the install, where he explained the product extensively. Therefore I am quite disappointed now that I'm looking for support - on a product they are authorized distributors and having to chase them down for months.

twitchyzero

10-22-2013, 02:13 PM

must suck to have a $200 dashcam die on you because of heat...you'd think in a warm place like Korea they'd make these things to be a bit more weather sensitive. So finevu and Dod are mroe reliable?

cruz-in

10-22-2013, 02:25 PM

+1 My Blackvue DR 380G from ASR has been working great for over a year now. Also the same as you I remove the SD card once a month to check and see if everything is still recording and fine. Haven't had to clean the sensor yet, and no fogginess.

every damn time you post something and i see it ,i stare at your avatar.

perv +1

GLOW

10-22-2013, 02:42 PM

must suck to have a $200 dashcam die on you because of heat...

for the most part my $35 ebay cam has been working good enough. i'd be pretty upset if i paid $200+ and it crapped out on me

- kT

10-22-2013, 04:51 PM

dared3vil0

10-22-2013, 05:23 PM

Both sides have a valid point, he hasn't responded in weeks so that's a bit sketchy, but still he HASN'T responded. Perhaps he'll be 100% willing to replace all. IDK.

Lomac

10-22-2013, 05:34 PM

To be fair, I haven't had the typical hazy footage issue. Mine stems from the fact that it seems to reboot every five or so minutes, regardless of how many different types of miniSD cards I use and how often I format them.

Akinari

10-22-2013, 05:36 PM

;8344360']I have the tf2+ and haven't had any issues yet. Had it running all day in parking mode in the hot summer and it hasn't overheated yet.
TF2+ is awesome. I've dropped it who knows how many times accidentally, sometimes pretty hard and it still works perfectly.

4444

10-22-2013, 05:48 PM

EmperorIS

10-22-2013, 05:57 PM

The 400 had overheating issue and was quickly replaced by the 400II.

Do you people not research on the vendor you pay $300 to? He was just some dude working out of his bedroom with stocks of dashcams.... I'm surpurised you guys are surprised his response are flakey. I once asked him for a quote and the way he replied to me told me to stay away from this guy.

iamed

10-22-2013, 10:26 PM

shame some of you are so quick to fire away before the business in question even has a chance to respond, either in here or to the OP

i have no opinion or side in this at all, but shit - what happened to innocent until proven guilty nowadays?
Posted via RS Mobile

Both sides have a valid point, he hasn't responded in weeks so that's a bit sketchy, but still he HASN'T responded. Perhaps he'll be 100% willing to replace all. IDK.

Wait I think you guys got this wrong - I personally have every expectation that my unit be replaced under warranty. There's no if or buts in this, I bought the product with a 1 year warranty and within that period the product has failed. The reason for this thread is to look for advice in reaching them and based on some replies, I'm not the only one thats having trouble with that. I am personally very dissapointed at their customer service and am still waiting on them to provide a reply to see how we can remedy the issue.

The 400 had overheating issue and was quickly replaced by the 400II.

Do you people not research on the vendor you pay $300 to? He was just some dude working out of his bedroom with stocks of dashcams.... I'm surpurised you guys are surprised his response are flakey. I once asked him for a quote and the way he replied to me told me to stay away from this guy.

I bought this pretty early on when he was still one of the few if not the sole vendor on RS that had dashcams. Regardless, reviews on here were great about him and I had great confidence on all RS vendors

nabs

10-22-2013, 10:36 PM

Hmm... I haven't checked mine in a few months, maybe I should take a look at it.

4444

10-22-2013, 10:36 PM

Can u go direct t manufacturer for warranty resolution?

Our issue is that u may never hear from the dude again

Harvey Specter

10-22-2013, 11:03 PM

Sucks to hear about a site vendor flaking out and ASR seem like a decent vendor, I remember the owner always posting and helping out members. Hopefully there's a valid reason why he hasn't responded and the guys who need warranty work done get everything resolved if this vendor decides to come back.

v_tec

10-22-2013, 11:45 PM

He's been traveling around in China for about 1.5 months now.

Dear customers:

Due to serve you better,we are currently on business trip to Asia.

We will come back shortly. Sorry for the inconvenience. See you later.

Thanks for your support.

Artofspeedracing Canada

Business trip my ass. This guy is just in China spoiling his princess girlfriend on designer brands and luxury vacation trips.

October 5th: Instagram (http://instagram.com/p/fGN4u6SCCI/)
o_li93
Do you know when you're coming back to Vancouver?
artofspeedracingdotca
@o_li93 depends on my gf lol

jpark

10-22-2013, 11:52 PM

^lol just because he is on a business trip, doesn't mean that he is restricted from doing what he wants on his free time. But i doubt hes actually on a business trip. Probably just vacation lol

jing

10-23-2013, 12:03 AM

I've been able to contact him and was able to get a warranty exchange on a product through a third party who I assume is his good friend. Keep trying guys.
Posted via RS Mobile

bing

10-23-2013, 01:15 AM

I was interested in buying two blackvue's but I think I'll hold off for now.
Thanks guys!

StylinRed

10-23-2013, 04:29 AM

Can u go direct t manufacturer for warranty resolution?

Our issue is that u may never hear from the dude again

The manufacturer, in Korea, is sketchy as well. I tried discussing with them about importing in the past since there was such interest on RS, before ASR picked them up, and I decided to stay away even made a note about it on RS iirc.

MG1

10-23-2013, 04:48 AM

I was interested in buying two blackvue's but I think I'll hold off for now.
Thanks guys!

There are other vendors on RS that carry dashcams. Some of them have been around for a long time and are very reputable. Some of them are very supportive of our little community called Revscene. They are very active at RS sponsored events.

extracrunchie

10-23-2013, 02:14 PM

Dealing with the authorized user is direct replacement? no?

icemiko

10-23-2013, 02:49 PM

Seems like he's installing dash cams in China, from that Instagram link.

4444

10-23-2013, 05:24 PM

Seems like he's installing dash cams in China, from that Instagram link.

And how does this affect his Canadian customers? You can't just ignore them, unless he plans to stay in china... Maybe that's what's happening

Euro7r

10-23-2013, 05:33 PM

I've dealt with ASR when I got my Finevu dashcam during the summer. English is not his first language; therefore, we should give him the benefit of the doubt in that regards? We may get a different perception based on the tone conveyed in his messages, but I don't believe he has any negative intent.

However, in regards to the OP. I agree with you guys that, for him to not respond to inquires affects his accountability and business reputation.

iamed

10-23-2013, 06:12 PM

Quick Update - followed the advice of one of the members on here and was able to reach him after posting a message on his instagram. Ive been sent instructions to pack up my dashcam and since Blackvue requires the cigar lighter cable (power) to be included in the exchange (mines hardwared in my car), I asked if I may borrow a set and he was helpful in connecting me to a friend which can lend me one.

Thanks fellow RSers, just crossing my fingers this "new"/fixed Blackvue will not act up in a year..

4444

10-23-2013, 06:23 PM

Great that this is being finally dealt with, but this kid should know how badly this thread has hurt his reputation (due to his actions)

Business is all about a great product and great customer service - both have been shown to be in question here

lemon4

10-23-2013, 06:47 PM

you're right about the reputation being ruined. I have two co-workers who bought dashcams from ASR and I would be looking to buy one before the snowfall from ASR. But due to this thread, I would be looking other vendors:)

dared3vil0

10-23-2013, 06:52 PM

It's great to hear he's taking care of it, but i have a sneaking suspicion his dash cam business won't be what it used to be IF he comes back to Vancouver... Ignoring your customers for two weeks is no way to run a business.

Cman333

10-26-2013, 03:39 PM

I've installed quite a few of these. All of them have had overheating issues.

Considering how popular these were, I'm surprised at the poor quality control of the product.

meme405

10-26-2013, 11:52 PM

Anyone looking for a blackvue, I bought mine from Soundsgood. Was a smooth and pleasant transaction, and they have a brick and mortar facility. They are not some kid selling cameras in his spare time.

dared3vil0

10-26-2013, 11:57 PM

Sneaking suspicion he's in China for good at this point...

Gh0stRider

10-27-2013, 12:18 AM

Last Activity: 10-11-2013 09:28 AM

yray

10-29-2013, 11:31 AM

http://www.revscene.net/forums/654752-shitty-dangerous-drivers-thread-277.html#post8349323

Acura604

10-29-2013, 12:06 PM

^^ lol...that's hilarious... come on ASR/Will ..respond to this thread.

in any case, as stated earlier ... my DR380G still going strong and its been over a year now anyways so if it craps out... it'd be a case of 'tough shit' for me.

But over a year now and not one speck of dust in the lens. Never had to clean it.
http://imageshack.us/a/img22/1135/d7ex.jpg

jpark

10-29-2013, 12:10 PM

someone message him this thread

GLOW

10-29-2013, 12:40 PM

i'm sure he knows about it if he got in contact with OP, and that this thread with his userID on it is near the top of the automotive forum

dared3vil0

11-01-2013, 09:54 PM

OP, any updates?

Marco911

11-04-2013, 02:43 PM

He's been traveling around in China for about 1.5 months now. Best way to get ahold of him is through FB. (I suggest posting on his wall instead of messaging him)

https://www.facebook.com/artofspeedracingcanada?fref=ts

You know FB is blocked in China right? Unless he has a VPN he may not have access to those messages.

Acura604

11-18-2013, 02:46 PM

Authorized Blackvue Distributors

*Vancouver location below..don't know how competitive they are but may be able to offer advice on warranty.

BlackboxMyCar
Contact details
972 West 54th Ave. Vancouver, B.C V6P 1M9, Canada
TEL: +1-604-440-4830
E-mail : info@blackboxmycar.com
BlackboxMyCar.com- Canada/USA Best Quality Dashcam Store (http://www.blackboxmycar.com)

Blackvue (http://www.blackvue.com/en/contents/sub5_1.asp)

asr

11-30-2013, 07:37 AM

No doubt this is my fault. I sincerely apologized to you guys that I did miss this thread since I barely log on fb with VPN. I will log on RS one day once later on to catch up the aftersales service for Canadian customers.
Iamed contact me through fb and I got the information from there. I replied with my wechat account number and get the warranty done through Email. The best way to reach us is sending email. Iamed got his dashcam fixed already from the manufacture. I will check the forum 1 day once later on. So please PM me if you camera need to fix.

Iamed has been gone through these steps by himself.

I need to warranty my 380 as well, but I don't think I even got a receipt. :okay:

My camera's been acting up for a couple months now. :rant:

Since you purchase the camera on Feb 6th 2013, so we can do the manufacture warranty for you. Please read the following steps at the bottom for the manufacture warranty.

Your camera serial number is D38xxxxxxxx194. I have the pdf receipt in my computer and I am pretty sure I did the receipt for you. Please check your power magic box or the camera box. If you coulnd't find it, I can send it to you though email. Please let me know.

If you have instagram try and get a hold of him by commenting on one of his pictures (@artofspeedracingdotca). That's how I was able to get in contact with him cause he didn't reply my FB msg either.
Posted via RS Mobile

The warranty repair is free within a year. Valid date start from the receipt date.

1. Please sending a email to Blackvue Sales Manager Joey Won and telling him what is the issue of your camera.
his email is Wonyi@pittasoft.com and copy one to our email s23union@hotmail.com

2. pack up everything from original box with ASR receipt with serial number(very important).

3. Sending the parcel to TNT express depot close to YVR.

Warranty exchange airway bill format:

Making sure that you write the Harmonized code and tick NO Battery Column. The Value of the product please make $1.
***Please write down "defective unit for warranty repair/exchange.***

http://farm4.staticflickr.com/3828/11135200266_4db0e6ac4a_b.jpg

asr

11-30-2013, 09:56 AM

So I WOULD LIKE TO STEP UP from now to make it better.
This is what I am doing in Shanghai.

straight line speed is up to 250+km.

http://youtu.be/ev8X-zc8K-8

http://farm4.staticflickr.com/3782/11133569754_ff39a46df1_o.jpg

http://farm6.staticflickr.com/5495/11137549833_c9e6839cea_c.jpg

http://farm3.staticflickr.com/2831/11137363423_b34b6ced22_c.jpg

http://farm4.staticflickr.com/3820/11137363893_793939bb36_c.jpg

http://farm4.staticflickr.com/3682/11137364723_ca80f125d7_o.jpg

http://farm4.staticflickr.com/3817/11137363703_82ac424599_b.jpg

http://farm4.staticflickr.com/3665/11137382783_9134c90afe_c.jpg

http://farm3.staticflickr.com/2863/11137364853_e8a2c043ed_o.jpg

Grim

11-30-2013, 10:48 AM

Hey Will ^^
my dad's ML350 camera wont turn on :(
i purchased the blackvue earlier this year

asr

11-30-2013, 11:50 AM

Hey Will ^^
my dad's ML350 camera wont turn on :(
i purchased the blackvue earlier this year

Hi, William.
4 possibilities from this case

1. fuse burnt out
2. cigar charger is broken down.
3. Power Magic Pro might need a reset. Unplug the harness and plug back in.
4. camera is something wrong.

Let's start from the easiest step.

Using any cigar charger to test if the car cigar charger socket works properly or not. If you can charge your phone through that socket, then it means the cigar socket fuse working fine. If the cigar outlet can not supply any power to charge your cellphone or other devices, then go to step 2 to see both fuses on fuse adaptors works well or not. You should not be that lucky tho.

1. If the cigar charger outlet working well, then please go to my buddy's place to get a new cigar charger for your Blackvue. I pm'd you his number already. Plugging in the new charger to the cigar socket to test the camera is doing well or not. If that works, then the old cigar charger is gone.

2. If that way does not help, please check the fuse from the fusebox which is under the rear left/right floor mat. Unplugging the fuse adaptor to see the right side fuse is broken or not. If it is, swapping in a 2-3A fuse.

3. If the fuse seems fine, then unplug the power magic pro harness and plug back in. Start the car to see if it works well. Also please read the power magic pro manual to set the timer to any time you prefer. But do that when the ignition is off.

4. If 1-3 all not working well, then follow these steps to get the manufacture warranty done.

The warranty is free within a year. Valid date start from the receipt date.

1. Please sending an email to Blackvue Sales Manager Joey Won and telling him what is the issue of your camera.
his email is Wonyi@pittasoft.com and copy one to our email s23union@hotmail.com

2. pack up everything from original box with ASR receipt with serial number(very important).

3. Drop off the parcel to TNT express depot close to YVR.

Warranty exchange airway bill format:
http://farm4.staticflickr.com/3828/11135200266_4db0e6ac4a_b.jpg

To all ASR Blackvue customers:
Even though I am oversea right now, we have gone through some Blackvue warranty repair already. So please feel free that your defective Blackvue cameras will be fixed for sure by Blackvue.

thumper

11-30-2013, 12:26 PM

what is reliability/warranty like on this new version?

asr

11-30-2013, 11:33 PM

what is reliability/warranty like on this new version?

VICO wf1 use Amberella A5 chip which is same as go pro hero 2. It made by a f2.2 6 pieces glass lens. If you have a 4 core cellphone or tablet, the wifi runs like a rocket.
To be honest, the night time quality needs to improve a little bit more.
I am using vico wf1 for almost a year. It runs fine and it can turn off automatically when the operating temperature up to 70°c

dared3vil0

12-02-2013, 08:22 PM

ASR, are you still running asr.ca?... Went on your website to see what pricing was like for blackvue:

ASR Canada - Dash Camera| Vicovation | Otosaver (http://artofspeedracing.ca/)

Website is essentially gone. Been on this "trip" for months.

inv4zn

12-03-2013, 09:47 PM

^Two other vendors have been actively advertising the Blackvue cameras.

But you probably already knew that, and have no actual interest in getting blackvues, and are just trying to prove some twisted agenda.

dared3vil0

12-03-2013, 09:50 PM

Actually i've been looking on and off for over a year now, ASR quoted me a good price when i said something along the lines of "I need a dashcam... ASR Blackvue group buy :fullofwin:" and i was going to get myself one, and was going to get my parents one for Christmas... No twisted agenda here...

inv4zn

12-03-2013, 09:52 PM

If that's really the case, then I apologize for my snideness. However, he has been on this trip for a while as you said, and if you really want them both speed syndicate and soundsgood offer these as well as alternatives.

You really should get some regardless of who is selling, as it's essentially essential now-a-days.

dared3vil0

12-03-2013, 09:54 PM

It's all good, and there honestly was no agenda or anything, I wouldn't gain anything from tarnishing Will's reputation other than not a good deal on a dash cam... Anyway, i know i need to get one. :okay:

DaJo

01-06-2014, 05:36 PM

Tried contacting him today regarding a BlackVue problem. His phone is not on. :(

Acura604

01-13-2014, 01:12 PM

meme405

01-13-2014, 02:05 PM

on another note, how easy or hard would it be to disconnect a hardwired install of a 380 with the power magic? I know it involves removing some panels and stuff to get to the wiring but at the fusebox, can I simply just pull out the 'add a fuse' or whatever was used?

It depends on how and who installed it. If it was installed by a good installer it should be as easy as pulling the two piggyback fuses, re-intalling the fuses in their location, and then pulling all the wires out from wherever they were tucked to get them to the camera mounting point.

LP700-4

01-13-2014, 02:18 PM

on another note, how easy or hard would it be to disconnect a hardwired install of a 380 with the power magic? I know it involves removing some panels and stuff to get to the wiring but at the fusebox, can I simply just pull out the 'add a fuse' or whatever was used?

Yup should be just remove lower dash panel for fusebox, pull out the 2 add-a-fuses, put back required fuses then remove rest of wiring.

I went through the a-pillar which pops out with a flathead.

sonick

01-13-2014, 02:20 PM

Acura604

01-22-2014, 01:02 PM

It depends on how and who installed it. If it was installed by a good installer it should be as easy as pulling the two piggyback fuses, re-intalling the fuses in their location, and then pulling all the wires out from wherever they were tucked to get them to the camera mounting point.

was installed by ASR. but he no longer lives here lol. anyways, was just asking in the event I decide to sell the car but keep the dashcam.

pocari123

01-29-2014, 05:48 PM

Having a little trouble with mine lately...Seems like parking mode no longer functions. I have the Blackvue 380G and the Power Magic Pro. The camera seems to turn off immediately after turning the car off. I've already set the Power Magic Pro to 11.8v. Any ideas?

ruthless

02-09-2014, 10:35 PM

godwin

02-09-2014, 10:59 PM

The IC that senses the voltage is probably dead. The easiest is just get warranty service on it.

I am having difficulty with the power magic pro as well..

A couple of days ago one of the fuses blew. I replaced it and now the dash camera won't turn off, even when the power magic pro switch is off and the LED is not on...the camera stays on.
The camera itself records fine, just won't turn off when the car is off.

I've tried swapping out the fuse location its plugged into on the fuse box but still the same issue. Swapped the fuses around as well.

Anyone have any ideas to its cause?
is the power magic pro broken?

ruthless

02-09-2014, 11:03 PM

The IC that senses the voltage is probably dead. The easiest is just get warranty service on it.

whats an IC?

I assume this is something internal to the power magic pro?
Also the camera stays on though, and works fine, so if there was a voltage issue, would it not turn on at all?

Its been over 1 year, so don't think it can be warrantied.

thanks

E-SPEC

02-10-2014, 07:35 AM

Ride

02-10-2014, 09:01 AM

So whats the best one out there in most peoples opinions?? I have a another question also, can you can like a black strip sort of thing on your windshield to conceal your camera somewhat from the front of your vehicle? I noticed a few BMW's that have it.

I haven't got one yet but I was thinking the same thing, if I was to tint a strip at top of the windshield for a cam to be concealed how much many inches is allowed to be tinted?
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asr

02-10-2014, 10:45 AM

Tried contacting him today regarding a BlackVue problem. His phone is not on. :(

The warranty repair is free within a year by Blackvue. Valid date start from the receipt date.

1. Please sending a email to Blackvue Sales Manager Joey Won and telling him what is the issue of your camera.
his email is Wonyi@pittasoft.com and copy one to our email s23union@hotmail.com

2. pack up everything from original box with ASR receipt with serial number(very important).

3. Sending the parcel to TNT express depot close to YVR.

Warranty exchange airway bill format:

Making sure that you write the Harmonized code and tick NO Battery Column. The Value of the product please make $1.
***Please write down "defective unit for warranty repair/exchange.***
The format of TNT logistic is on the #75 reply message on the 3rd page.

asr

02-10-2014, 11:11 AM

Vicovation New series Dashcam: FUll HD, XFHD, Dual Full HD. All of 3 dashcams can use CPL lens and GPS. Marcus 1 and 3 will be launch at the end of Febuary 2014. I love the Marcus 3 most because of the sharp and amazing day/night footage. However, Marcus 3 do have some requirements to computer video card and monitor. If you do have a 4k2k monitor, you can try the footages on the monitor. It is so smooth.

Marcus 1 Full HD with GPS and little LCD screen without internal battery.
It is a micro size Vico-tf2/sf2
VicoVation??? (http://www.vicovation.com/product.asp?IDno=20&lang=cht)
http://farm3.staticflickr.com/2893/12442078164_37900edc4e_o.jpg

XFHD Marcus 3: 2304x 1296P resolution. I saw the sample extreme quality video footage already. The camera suppports 1296 @ 30 fps, 1080 @ 60 fps. It is just amazing feature on Vico-Marcus 3.
VicoVation??? (http://www.vicovation.com/product.asp?IDno=21&lang=cht)

Marcus 5 dual FHD cams will be launch at the end of March 2014.

asr

02-10-2014, 11:27 AM

I am having difficulty with the power magic pro as well..

A couple of days ago one of the fuses blew. I replaced it and now the dash camera won't turn off, even when the power magic pro switch is off and the LED is not on...the camera stays on.
The camera itself records fine, just won't turn off when the car is off.

I've tried swapping out the fuse location its plugged into on the fuse box but still the same issue. Swapped the fuses around as well.

Anyone have any ideas to its cause?
is the power magic pro broken?
From the meesage, I can tell the coneection of yellow and red wire are connected properly. Also the camera is running well. Resetting the power magic pro is unplug the white cable at the back of PMP.
Please try that and see what is going on.

Seems the switch is something wrong or the connection of the switch joint is always connected.

1. Please sending a email to Blackvue Sales Manager Joey Won and telling him what is the issue of your power magic pro. He can help you out and he will quote you the charge.
his email is Wonyi@pittasoft.com

Since your power magic pro is expired on the warranty, I recommend just buy a new one from Lukas to replace the power magic pro because the shipping fee is not worth to fix the pmp.

ruthless

02-10-2014, 11:59 AM

From the meesage, I can tell the coneection of yellow and red wire are connected properly. Also the camera is running well. Resetting the power magic pro is unplug the white cable at the back of PMP.
Please try that and see what is going on.

Seems the switch is something wrong or the connection of the switch joint is always connected.

1. Please sending a email to Blackvue Sales Manager Joey Won and telling him what is the issue of your power magic pro. He can help you out and he will quote you the charge.
his email is Wonyi@pittasoft.com

Since your power magic pro is expired on the warranty, I recommend just buy a new one from Lukas to replace the power magic pro because the shipping fee is not worth to fix the pmp.

I've tried unplugging the white wire, and the fuses, but still to no success.
I think you are correct in assuming that there is a problem with the PMP switch.

I emailed Joey won and will see what he says.

Also can you PM me a link to buy a new PMP from lukas

thanks

asr

02-10-2014, 12:00 PM

I've tried unplugging the white wire, and the fuses, but still to no success.
I think you are correct in assuming that there is a problem with the PMP switch.

I emailed Joey won and will see what he says.

Also can you PM me a link to buy a new PMP from lukas

thanks
Here is the Lukas power magic cable which is same DC 3.5mm 12v plug. It looks smaller than power magic pro. Or you can try LukasHD.com official store for more.

lukas cable | eBay (http://www.ebay.com/sch/i.html?_odkw=lukas&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR3.TRC1.A0.Xlukas+cab le&_nkw=lukas+cable&_sacat=0)