[i-vtecyo]

Just need to get this off my chest. So here it goes.. Feel free to state any opinion, questions or if something doesn't make sense, I can clarify.

My girlfriend bought me a Ducky Shine 3 DK 9008 keyboard on December 14th 2013 as a Christmas present; however two months later there was a mechanical failure with the space bar LED. Knowing NCIX warranty ends after 30 days of electronic purchase, I still had 10 months warranty left with the manufacture. I left Ducky Channel in Taiwan an email and they told me to drop it off at NCIX and that they will send it to their RMA in California. So on Feb 7th, 2014, I dropped the keyboard off and waited patiently.

One month and 26 days later and there was still no reply, so I emailed Ducky Channel again. They informed me that after RMA receives the keyboard, they usually send it back in less than a week, so the next morning I called NCIX and they told me they have not received any updates from the RMA. To clear things up, I visited the NCIX located in Aberdeen and requested to see a manager. A service technician who went by Yui told me that the manager has left for the day. However, right before I was about to leave a sales associate told me that the manager was actually in. This was definitely poor customer service on the part of the service technician. I finally spoke with the manager, yet it didn’t seem like I accomplished anything, so I went home.

The next step I took was to directly contact the Ducky Channel RMA repair center located in the U.S. I called the technician this morning (March 28th, 2014) and he confirmed that he received the keyboard on Feb. 11th, 2014; however he also confirmed that NCIX received the keyboard back and signed for it on February 18, 2014. After my phone call with the RMA, I called NCIX and spoke with Yui again; however he claims that NCIX HQ received the keyboard THIS MORNING and that I will have it back by Monday afternoon. I requested to speak with a manager, but again giving me the “screw off attitude”, he said it’s pointless because it’s up to NCIX HQ to plan some sort of compensation which later I learned was false. After a few hours, I couldn’t sit around anymore and decided to call NCIX HQ to check the status of my repair item. After giving them my RMA number, the keyboard SHOULD be at Aberdeen.

With my girlfriend’s $149.99 keyboard held in their possession for a month and a half and without my Christmas present AKA my keyboard for about two months, I’m sure you can tell how frustrating this is for me and my girlfriend. As far as warranty goes, Yui keep giving me the run around saying he will email NCIX HQ and discuss about some sort of compensation, however I can guarantee that Ducky channel isn’t going to extend or pro rate my warranty from NCIX's careless and lack of service. Till this moment I am still waiting for a call back from NCIX with some sort of settlement.

[trollface]

I can't offer any specific advice for NCIX. When I had a bone to pick with Cowell VW, I just kept notes of who I talked to , when, what they said, and when promises were broken, I kept going up in management. You'll eventually find someone that will give a shit. Do some Googleing for head office numbers. Keep your cool and keep going up. Don't be greedy, but ask for what you think you deserve.

Also, paragraphs! No one is going to read that wall of fuck.

[Harvey Specter]

http://purduecco.files.wordpress.com/2013/09/reading-same-paragraph.gif

[ree666]

https://www.youtube.com/watch?v=dU4lYcN6zEY

[i-vtecyo]

http://purduecco.files.wordpress.com/2013/09/reading-same-paragraph.gif

:badpokerface:
Sry about that lol

[freakshow]

With Memory Express's price beat, and, IMO, better customer service, I've seldom had a reason to go back to NCIX. Occasionally they stock a product that ME doesn't, but that isn't very often for me.

[haymura]

https://lh4.googleusercontent.com/-_aVyGSFYvEE/TnvDzufegeI/AAAAAAAAAH8/-X5dC-ZZzKk/w800-h800/IMG_0057s.jpg


how can you get mad at that?:lawl:

[ImpactZ]

NEVER go to NCIX. I've learned the hard way as well.

Horrible customer service especially with faulty products. I was in a similiar situation as OP

-Graphic card was faulty
-Tech held the card saying it was going through RMA but to find out he never actually send it off, but held it at the store because he believed i cause the problem
-Told me to contact supplier myself if i want to do something about it.

I have boycotted NCIX since.

[i-vtecyo]

Just received an update from NCIX Support.

Dated Mar 28, 2014 at 05:13 PM composed by Ncix Support
Hi Raymond,

Thank you for calling us regarding your concern, I have been notified that your keyboard is with us and we'll be trying to transfer it over to aberdeen as soon as possible and they will call you when it's ready for pickup. Yu Li should also be calling you as well and updating you regarding your situation.

[Verdasco]

so you post online forums to get what you want ? :lawl:

nice tits + scarf tho

[Xu.Vi]

Bought a headset from them and 2 days after, the left side was faulty. Brought it in and only after long argument of them forcing me to RMA it, they decided to give me a new one ONLY under the circumstance that the new set wont be under the NCIX 30 day warranty.

[thumper]

is this just the aberdeen store? i've dealt with both the vancouver and burnaby locations and haven't had any issues...

[Purely]

With Memory Express's price beat, and, IMO, better customer service, I've seldom had a reason to go back to NCIX. Occasionally they stock a product that ME doesn't, but that isn't very often for me.

Also NCIX charges a "15% restocking fee" while Memory Express doesn't.

I returned faulty 5.1 speakers at Memory Express with the box, shrink wraps, etc, ripped/bad condition, and was still able to get full refund without a hassle.

[Great68]

I have bought thousands of dollars of product from NCIX over the years, and have never once had a bad experience.

One thanksgiving weekend when I was on the mainland and had an order to pick up at the Kingsway store but couldn't through no fault of theirs (because some stupid woman drove into the power pole behind their building), they shipped it over to me on the Island free of charge.

Just wanted to throw a good experience with them out there. I'm sure many others agree.

[OGCStrike]

bought headphones online from ncix , turns out the left side didnt work. brought it back to coq store and the exchanged it for a new one with no hassles whatsover.

[i-vtecyo]

is this just the aberdeen store? i've dealt with both the vancouver and burnaby locations and haven't had any issues...

from my experience yes, but i would like to hear which stores other customers or RS'ers had negative experiences with as well.

[KingKaze]

The only thing Memory Express is good for is price matching them with NCIX for that discount.:thumbs:

[kkthind]

My laptop was not working properly after I bought it, went back two weeks after, they said we will try to fix it, weren't able to fix it, so they gave me a new laptop :fullofwin:
Posted via RS Mobile

[godwin]

Never had a problem, but I have been dealing with NCIX since Steve was working at Frontier more than 20 years ago.

[i-vtecyo]

Meh, heres a final update. I know i shouldnt have proposed two options but i specifically said "to my preference" depending on what i would want to do..

So I talked to Yui who's actually spelt Yu Li, and he said to compensate for the unnecessary warranty time I've lost during the repair for my keyboard, would be an extended warranty. Frankly, I believe the option for extended warranty shouldn't have even been a question. It is the fact that I've wasted so much time trying to locate the keyboard when it is not even my job and the stress plus lack of customer service I've dealt with. Worst of all, Yu Li wouldn't put the store manager on the phone even after several request.. So I proposed two types of settlement TO MY preference. 1) Full refund 2) Exchange with a renewal of both manufacture & NCIX warranty. Eventually, Yu Li placed me on hold and spoke with the manager. They're agreement was an in-store credit. Knowing their lack of customer service and them narrowing down MY two options to one, I've accepted and will be picking up another keyboard tonight with my in store credit. My overall experience with NCIX was unpleasant and I do hope that in the near future, Yu Li's customer service will improve.

[Jmac]

I never really had much of an issue with NCIX on Kingsway in Burnaby when I took shit in with issues (mainly piece of shit OCZ memory, which prompted me to stop buying that shit).

I haven't dealt with them since I moved out of the lower mainland in 2010, though.

[Hondaracer]

bought 15+ computers from NCIX, never had a problem once

[i-vtecyo]

bought 15+ computers from NCIX, never had a problem once

wow, from which NCIX was this?

[Hondaracer]

mostly langley

any issues i've ever had were resolved quickly, and most of my gripes were with things not in stock etc. but other than that, it's been very smooth

[punkwax]

With RMA, NCIX should have been able to do an over-the-counter exchange unless its manufacturer policy to inspect first. In that case, 4-6 week turnaround sadly isn't uncommon. Reason for extra delay could be that NCIX waits for x amount of product before paying to ship returns... not sure this is the case, but hopefully the info helps.

[BrRsn]

I used to go to NCIX back when the only options in Vancouver for brick-and-mortar computer store was Anitec, A-power, and NCIX.

To be honest, in terms of customer service Memory Express blows NCIX away. I went into NCIX looking for a crossfire cable, one person I talked to didn't even know what it was. Talked to a Memory Express dude on the phone and he searched their entire inventory for me, and when he couldn't find it, he asked what motherboard I had and even researched that to see if I even needed a crossfire cable.

Another time I needed a printer, not really caring I just walked into Memory Express and picked one I liked. As I'm checking out the dude takes a few minutes to research if Memory Express has the best price -- they didn't so he price matched and beat their cheapest competitor by 10% of the difference (or whatever it is) -- without me even asking. That's customer service IMO.

Oh, not to mention every single NCIX location has shit parking that's either pay parking, or inside a mall where the signs aren't even in english (i.e. Aberdeen -- Either park underground there, or park on the street and pay)

[Harvey Specter]

I've had personal and work computers built by NCIX and never had a issue with their customer support or workmanship, in fact all the components for my computers were deeply discounted and no other competitor could come close to the prices NCIX offered so my experience with NCIX has been very positive.

[v_tec]

Never deal with Kenny at NCIX Aberdeen. That guy's a complete ass.

[bcrdukes]

I recall going to the Burnaby store a while back to pick up a wireless mouse I had ordered online. I got to the store after the confirmation e-mail, only for them to give me the wrong one. I asked for them to give me the correct one.

You know what they made me do?

They insisted I return the mouse and order it again with one of their computers.

:fulloffuck: x100000000

I got my refund and left and went back to a wired mouse. Fucking wireless is so uncool anyway.

[tomatogunk]

I've had personal and work computers built by NCIX and never had a issue with their customer support or workmanship, in fact all the components for my computers were deeply discounted and no other competitor could come close to the prices NCIX offered so my experience with NCIX has been very positive.

from the sounds of it, it looks like you've dealt with someone at their corporate office. i personally haven't been buying at their retail location since a friend works at corporate and gets me stuff at near cost prices

[Ball.J.Inder]

I was once molested at the Aberdeen NCIX.

[vafanculo]

ME is amazing. I wanted the no name aux cable compared to the branded price. Guy searched the back room for 10 minutes and came out empty handed. Gave me 30% discount on the branded version.
Posted via RS Mobile

[StylinRed]

I've always had great service at NCIX (never dealt with richmond though)

I however had atrocious service @ memoryexpress richmond though from selling me a defective mb, neglecting to keep me informed, and straight up lying so I've never given them my business again.

maybe its a Richmond thing ;)

prior to that bad experience though i had great service it all depends on who you deal with specifically

anyway i know how angry you must be over ncix best thing to do is just go up the chain and complain as has already been suggested

[twitchyzero]

only gripe with NCIX is their rigid pricematching policy and their restock always seems to take weeks, if not months. Obvs not always their fault but it just seems unbearably long when compared to its competitiors

Memory Express would be perfect if they had better selection...their CS is clearly miles ahead of NCIX. Would also be nice if they finally open shop in Vancouver/Bby

all in all i'd say NCIX is pretty decent for a Canadian retailer

[MelonBoy]

NCIX is horrible.. Last time I tried shopping with them I called in for a price check/match. The manager said he would be able to match it, so I drove to the Richmond location to pick up a few things. Once I got there they denied me and wouldn't give me the discount because its to "low"... I was so choked. (An yes the manager I TALKED to was there!)

I'v been going to Memory Express for the past 2 years. They know how to run a business. GREAT customer service and they follow through with what they say. Honestly, they are one of the few companies that has won my customer loyalty. I'm willing to spend a bit more if it means not buying it from NCIX. (But ill never have to since they ALWAYS price beat)

[EuterVanWasser]

Call me a fanboi but I've been buying PC components for 15+ years and NCIX is fine in my books. I'll take the spotty CS for the money I've saved buying from them compared to what you used to have to pay for components.

[multicartual]

http://i.imgur.com/qKSTUKm.jpg


I just finished building a new video rendering machine for work


NCIX Broadway location has always been A+ 10/10 top notch. The manager even let me buy an old MX518 demo mouse they had left over. Mint condition vintage gaming mouse, one of the best mice ever made.

[Alby]

bought my parts from NCIX in aberdeen. built it. SSD was fucked. went right back and they did the test on the spot and replaced one for me. no hassle.

[korroke]

Recently bought a mouse from NCIX aberdeen. Waited nearly a month.

[PiuYi]

memory express service is A HUNDRED TIMES better than NCIX, i buy everything from ME, only problem is alot of the time they don't have stock


for those who go to NCIX for the "better prices" why not try price match at ME?

[trd2343]

For those who had positive experience with NCIX, where was its location? I feel a part of it has to do more with a certain location, not NCIX as a whole.

[HonestTea]

I buy all of my computer stuff from ME now. They usually have the highest price but that's a good thing, since you can price match it and it becomes lower than the competitors. If it's "under-priced" they'll still honor it, while NCIX will just make an excuse saying it's under-priced and deny the PM.

Great CS and great prices(especially with PM). A++++ 10/10 for Memory Express AND no restocking fee!

[Vansterdam]

Aberdeen NCIX FTW

only cause I rather go to that location so I can hit up the food court afterwards :troll:

[mb_]

Never had a problem with the countless times I've been to NCIX. Mostly Langley location though. Have been to the Broadway location a few times with no issues.

[jakers]

Whenever I go into the Coquitlam store I never get helped.

You all know why.

[EvoFire]

I think with these stores, you will always get the best service when you get into good terms with one or two of the sales people.

I've never had any problems with NCIX service, I've been buying from them for the last 10 years. But I do agree their price-match kind of sucks.

[RickyTan3]

I used to shop at ncix because it was the only place I could find with good inventory and price.

Their service is fucking horse shit. Let me rephrase that. Their after service is horse shit.
I went into ncix knowing what I needed, some type of ram. The sales associate wasted my time and told me to get this ram because its better blah blah. I listened to him and made the purchase. I went home low and behold it didn't work because the voltage was off or something.

I went back to EXCHANGE, not a return and they passed me on to a technician and long story short they will charge me a 15% restocking fee because their sales associate sold me a wrong product.

I returned entire thing and wanted 100% refund, after argueing for a while they gave it to me. I have to mention the whole time I was not being a prick or douche, I was extremely nice.

I have not shopped at NCIX since.

I recently had to build a new computer and I researched what I needed and called Memory Express because their good reviews. Let me saw from start to finish and after service the level they offer is a+++++.

I gave them the list they found the lowest price for me over the phone and had everything on hold. Saved me a lot of money and time. The only problem I had was they didn't sell me more shit. I forgot a few things they could of mentioned.

[Majestic12]

I've been a customer of Memory Express since around 1996 or so when they were based out of a small closet/office in Calgary. They've always been really really good for customer service. Their stock is smaller than NCIX's, but they generally have all the important/popular things that most people would want, and they are more than willing to do special orders as well.

Also, they have the best price matching policy around. I've seen (and gotten) price matches on items when they probably lost money on the sale because the price match was so freaking huge, but they did it anyway. As far as I can tell, they value their customers' loyalty more than the few extra bucks they'd make from higher prices or a more stringent price match policy.

[ImpactZ]

If a customer purchases a product which happens to be faulty, it should not be the customer who has to go through their ridiculous RMA process. Instead, they should just replace it with a working one, and have themselves deal with the faulty product. THATS customer service. NCIX fail.

[Fappin]

Used to shop at NCIX until I had to buy something at ME because NCIX was out of stock. Never switched back since

[mr_chin]

If a customer purchases a product which happens to be faulty, it should not be the customer who has to go through their ridiculous RMA process. Instead, they should just replace it with a working one, and have themselves deal with the faulty product. THATS customer service. NCIX fail.

The product is over the 30 day retailer warranty, that is why it has to go through RMA process.

One thing I don't understand is, why go to NCIX to do the RMA? Usually when I RMA my shit, I just go to the website or call the manufacturer and process RMA and ship it myself. I don't see the necessity of a middle person doing it.

Regarding customer service, I've never had more than one. When I meet one, I never go back to that one again, which in OP's case, should have dealt with someone else at the store.

[Bonka]

I've dealt with NCIX at Broadway, Metrotown, Aberdeen and Capstan for in person purchases, online orders, exchanges, refunds and RMAs and I've yet to have one bad experience notwithstanding the slow ticket queue system at the Metrotown location. Haven't had issues with PM either.

ME does have noticeably better service (above what is required) but until they can match the inventory selection of NCIX it's hard to rule them out.

Man, you're spoiled if you think that is bad service. Try going to Atic.

[jakers]

I've dealt with NCIX at Broadway, Metrotown, Aberdeen and Capstan for in person purchases, online orders, exchanges, refunds and RMAs and I've yet to have one bad experience notwithstanding the slow ticket queue system at the Metrotown location. Haven't had issues with PM either.

ME does have noticeably better service (above what is required) but until they can match the inventory selection of NCIX it's hard to rule them out.

Man, you're spoiled if you think that is bad service. Try going to Atic.

What makes someone spoiled by choosing a company to do business with?

[quasi]

NEVER go to NCIX. I've learned the hard way as well.

Horrible customer service especially with faulty products. I was in a similiar situation as OP

-Graphic card was faulty
-Tech held the card saying it was going through RMA but to find out he never actually send it off, but held it at the store because he believed i cause the problem
-Told me to contact supplier myself if i want to do something about it.

I have boycotted NCIX since.

I had the complete opposite experience. I bought a new computer and I may or may not have had a surge protector and fried my motherboard, graphics card and processor within less then a week of purchase. It was around Christmas so it took about 2 weeks but they fixed everything under warranty and were great to deal with. I would and have gone back plenty of times and will continue to do so, I wouldn't go anywhere else.

I shop at the Langley Store.

[Stormspirit]

A-power > Memoryexpress > NCIX.

[aalex]

ncix is own by Chinese (Chinese don't usually offer warranty of good customer service, (btw I m from hk))
they usually get rid of their employee that worked for few years
so they can hire new staff for less wage (I used work at their warehouse and got fired for no reason)

[winson604]

Only had 1 experience with NCIX. Ordered a SD card for a camera to be picked up in store, it arrived, took almost 45mins of lining up to get it lol. It wasn't even boxing day or anything. It was just a random weekend afternoon when I went. Never went back ever again.

[bcrdukes]

Man, you're spoiled if you think that is bad service. Try going to Atic.

How ATIC is still in business is beyond me.

Their website - so hipster. ATIC Computers (http://www.atic.ca)

[godwin]

Simple, ATIC owns the buildings around them. Old school CBCs. It is just a "hobby" for them at this point. NCIX was smart to build their own inventory system basically the whole stack from suppliers to stores.. that's why they are able to scale so well. Great business comparison case for MBA types.

I have a feeling the OP had problems with an individual rep not the NCIX system as a whole. I might be biased but I always find certain new techs (most of them are Asian) are afraid of RMA because it "might" affect their job performance. I also thought NCIX had express RMA option?

Most people wont have any problems if they don't need RMA.

As for Parking, Langley, Coq even the Ontario Markham and TO stores are fine. The Kingsway one is good if you go during business hours like M-F 8-5.

How ATIC is still in business is beyond me.

Their website - so hipster. ATIC Computers (http://www.atic.ca)

[twitchyzero]

hard for me to judge ATIC's CS...my family was shopping there since the 90's. NCIX/Anitec/ATIC were all on equal footing around that time

I remember Anitec was pretty good in the 2000's...it was like ME which had showcased a lot of products unlike NCIX...but NCIX pretty much decimated them slowly.

[belaud]

Lol. NCIX.

Low pay, huge workload, and overall, pretty shitty management.

MEMEX service is better in general because the people there give a shit, their paycheques reflect that.

[trancehead]

How ATIC is still in business is beyond me.

Their website - so hipster. ATIC Computers (http://www.atic.ca)

LOL blast from the past. 2004? i dont even know where to put my thumb on it exactly

and i thought ncix's site was bad enough

[Kisame]

ive never had any problems with the kingsway NCIX. Bought a mouse and the scroll wheel didn't work. Brought it back the next day and they gave me a new one without any hassle.

They do take forever to restock though. I bought a Ducky DK2108 zero brown switch keyboard which was out of stock at the time. I eventually gave up after three months and they gave me a full refund.

[Aria]

deleted

[Lomac]

If a customer purchases a product which happens to be faulty, it should not be the customer who has to go through their ridiculous RMA process. Instead, they should just replace it with a working one, and have themselves deal with the faulty product. THATS customer service. NCIX fail.

Standard return policy for most companies is 30 days. Issues after that point is usually up to the customer to deal with the manufacturer directly.

One of the things I hate most about my time working in retail is when a customer would come in six months after buying something and complain that it stopped working, and then genuinely expect us to return it and replace it with whatever new version is out at the time.

I'm all for customer service and going above and beyond for the people who help pay your salary, but there's a certain line you just don't cross as a customer.


FWIW, I've dealt with the Langley location dozens of times and have never had an issue.

[i-vtecyo]

One thing I don't understand is, why go to NCIX to do the RMA? Usually when I RMA my shit, I just go to the website or call the manufacturer and process RMA and ship it myself. I don't see the necessity of a middle person doing it.

You are right. However I spoke with Ducky about my warranty claim and I simply followed their instructions. Quoted from my email.

"NCIX handles our RMA. They will return the board to our service center then return it. "


I have a feeling the OP had problems with an individual rep not the NCIX system as a whole. I might be biased but I always find certain new techs (most of them are Asian) are afraid of RMA because it "might" affect their job performance. I also thought NCIX had express RMA option?

Correct, Yu Li kept refusing to put the in store manager on the line with me, instead he wanted to be the messenger. He also gave me attitude and stated that HQ will extend my warranty, but frankly, I believe it shouldn't even be a question because they've had my keyboard in their possession since Feb 18th and wasted unnecessary lost warranty time. I would also like to add that AFTER my complaint, the next morning Yu Li received an update that my keyboard had "arrived" at NCIX HQ.


Now with a new update and problem, I have learned that i will NEVER be purchasing a Ducky Channel keyboard EVER again. Here's a quote from my email to Ducky as I'm too exhausted to retype it for the forums.

EDIT* Yay, another LED malfunctioned as i was typing!

"So after two long months and frustration, I proposed two request to my preference with NCIX. My decision of a full refund or an exchange with renewal warranty; however NCIX said they can only give me an in-store credit. Without escalating the situation to worst than what it already is, I've decided to exchange my keyboard for another one. As soon as I arrived home, I was in for a surprise. After plugging the keyboard in, several LED's didn't light up and I do have the latest firmware update in case you are wondering. Now I am stuck in a dilemma and I do NOT wish to go through this whole process again. I am writing this letter to inform you that I am really disappointed in this product and I will be switching to a different keyboard brand. Below I have attached several pictures of the LED's not functioning properly."

http://i65.photobucket.com/albums/h213/69xchange/key7_zpsd0a9e027.jpg
http://i65.photobucket.com/albums/h213/69xchange/key7ampm_zps477897e4.jpg
http://i65.photobucket.com/albums/h213/69xchange/keydamp7_zps8eae3998.jpg
http://i65.photobucket.com/albums/h213/69xchange/keyD_zps1ce2c00c.jpg


So I am going to be making my THIRD trip to Richmond and I will be demand a full refund and no in-store credit bullshit. I know this time, this problem is not NCIX's fault; however they SHOULD know how much trouble I've been thru already and time I've wasted. I really hope that they've improved in their customer service and interaction skills over night..

[Mr.Money]

i've only dealt with them online,they were quick to repair a faulty hard drive that burnt out in under 24hrs & send my a brand new one while i was sending the broken one in,

[Aria]

deleted

[i-vtecyo]

So you're going to demand an OUT OF WARRANTY item's cost is fully absorbed by the retailer because
1) [you claim] NCIX took their sweet ass time with their return as Ducky requires this as an RMA path
2) NCIX already provided exchange (as per your original settlement)

Sounds like you understood fully that a settlement means you no longer have any real right to complain in that manner. Also there's no concrete proof that this isn't all Ducky's issue w/ shipping and logistics. IMO, Ducky should be shouldering this one.

Also, as a bit of 'insider info', Ducky and other cheap manufacturers usually lose their 'repair' boards when shipped back. We're talking more than 50% of the time. Oh, and before you say it, I'm not on NCIX's side, just taking the behind the counter approach to what seems like an issue with Ducky and your shitty xmas gift.
[i]Posted via RS Mobile

First of all, I've spoke with the RMA center in Cali yesterday morning and he solidly stated that the keyboard was RECEIVED and SIGNED for on Feb 18th by NCIX. I am not sure if i've mentioned this as well but i also did call HQ to request a report of a status repaired item. HQ then told me that my keyboard SHOULD be at Aberdeen but after our conversation on the phone, HQ tech support emailed me and informed me that the keyboard is still their possession. So isn't it clear on who i point fingers to at this point?

Second, yes they did provide an "exchange" but seriously, I do not deserve to go thru this bullshit again. Honestly, I would much rather take the full refund IF it was an option to my preference. I know its a loss for the retailer, but think about the TIME i've been "playing" detective, searching for my keyboard while it was in HQ's possession since Feb 18th. As far as im concerned, time is money and the time i've lost and the stress i've dealt with plus the trips i've made is far greater than a simple refund compensation. If worse comes to worst, i will get NCIX to call the RMA center and speak with the tech directly if PROOF is required.

I like to add that the only thing that made my x-mas gift "shitty" was the product itself by Ducky and the lack of customer service from NCIX. However, the idea of a mechanical keyboard to her gaming boyfriend was thoughtful.

[flagella]

I usually find NCIX service to be a joke with fking highschool dropouts or university grads who can't find a decent job working there basically. Sure doesn't help when they have a bigass ego too :rofl:

[Presto]

Langley NCIX is decent. Plenty of free parking, and the liquor store is across the street. Turn over of people near the bottom of the totem pole is normal for any retail space. However, I do see the occasional old-school NCIX employee that I recognize from the original store circa 1996.

[trollface]

What does Kenny drive?

[dangonay]

I have literally spent 10's of thousands at NCIX on hardware over many years and have never had an issue. I've had to RMA a motherboard once and an SSD and both times service was prompt. I've also returned a motherboard and graphics card (a $600 Radeon) that failed shortly after purchase and both were replaced in-store after a short wait while they checked the board out.

Never had any issues with NCIX, which is why I keep buying from them (going on 10 years now).

[Matlock]

I've dealt with the Burnaby location since it came into existence with no problems and I've always liked how they do free computer troubleshooting if it's something easy under 20 minutes. (Otherwise they charge by the hour) The only weird thing was that this was the only place in the world where I have signed my receipt and was told that my signature does not look the one on my card and they made me redo it.

Lately I've been going to the Broadway location just because it's been more convenient for me.

I did do one quick transaction through the Aberdeen location in the past and dealing with them did feel kind of different/weird from the locations. Maybe it's the feng shui.

[Aria]

What does Kenny drive?

Magical shopping cart
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[Expresso]

Magical shopping cart
Posted via RS Mobile

Pictures with CF wing on please.

[knight604]

Good thing about ME is that there is no restocking fee..

15% if its open Lawl

[Anjew]

NCIX SUCKS! The only thing going for it is the selection.

[Hondaracer]

It's like anything, you deal with enough volume and customers are going to have a bad experience once in a while

Also I'm sure some of the people who bitch about the price matching policy are trying so hard so either save very little, or they are just crying about being unrealistic in their expectations
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[Aria]

deleted

[Aria]

deleted

[meowjinboo]

I've never had a bad xp at NCIX. YMMV

[twitchyzero]

i've had many PMs approved at FS/BB and ME over the years that were 'below cost'..because their fineprint are clear cut and not ambiguous.
Obviously I can understand why they're denied, and some products don't have huge margins, but they often counter with something measely like a 5% discount.

[CharlesInCharge]

I once drove from downtown to the Aberdeen location for a hard drive they had in stock and on sale... by the time I got there, the price had changed... I asked to see the manager and they just offered me another brand HD but still at a cheap price.

[CRS]

Although I haven't had "bad service" at NCIX, it has never been particularly good either.

ME, however, has been excellent in terms of customer service and they'll PM just about anything.

[AzNightmare]

Have you made rants on the NCIX forums?
I find it helps when you stir up complaints there, as I think staff or mods roam around the forums. Maybe it can help speed up the process.

As for my experience, I have been shopping at NCIX for almost a decade now.
No real problems, but at the same time, I never dealt with RMA before.

MemoryExpress's staff seem more eager to help when you ask.
And their PriceMatch is their policy, with no questions asked.
While NCIX can be more anal about it, or they'll look at the PM, and then maybe give you a midway deal and tell you "this is the best we can offer."

I don't hold any loyalties, so I just go wherever I can find my product the cheapest.

[cooke24]

Remember guys by entering Aberdeen mall you are officially intruding their space. Sometimes they even look at you wondering who told you about their secret mall.
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[Razor Ramon HG]

Never had a bad experience at NCIX, but the dudes at ME are way nicer.

[Taxmonkey]

Customer service has kind of been a hit or miss at both NCIX and ME, though I generally do agree that Memory Express has better customer service - There was a time or two where a ME Sales gave me the worst attitude and provided such a disgusting lack of knowledge.

NCIX Aberdeen is such a hassle to park at. Had a hit & run there once and it's just awful the amount of help the mall was able to provide, but that's off topic.

[dL]

What's NCIX? Oh that website I use to check if I can use them for uber price beat.

dL

[i-vtecyo]

Haha ^

So last night i dropped by NCIX and spoke with the manager. He agreed on the full refund and apologized without any hesitation. At that moment i realized that Yu Li's attitude was the problem. Everything went much smoother on his day off. So to summarize my experience with Aberdeen NCIX, i am disappointed that Yu Li provided me false information, showed lack of customer care and refused to connect me with the manager after many requests.

[aalex]

Haha ^

So last night i dropped by NCIX and spoke with the manager. He agreed on the full refund and apologized without any hesitation. At that moment i realized that Yu Li's attitude was the problem. Everything went much smoother on his day off. So to summarize my experience with Aberdeen NCIX, i am disappointed that Yu Li provided me false information, showed lack of customer care and refused to connect me with the manager after many requests.

the tradition Chinese way to do business.
they make money from you then you can :gtfo:

[bcrdukes]

In the grand scheme of things, I'm not sure how race or culture has anything to do with it.

The guy was a fucking retard and didn't know when to back down and stop waving his massive 24" cock. All he could have done was tell the OP, "Hey, listen. I screwed up and I'm sorry.. Let me make it up to you. I'll speak to my manager and work something out with you."

Plain and simple.

[Harvey Specter]

from the sounds of it, it looks like you've dealt with someone at their corporate office. i personally haven't been buying at their retail location since a friend works at corporate and gets me stuff at near cost prices

Nope, I deal with the Aberdeen store. I dealt with Kenneth Cheung for my latest computer build and he was very helpful.

[Verdasco]

Nope, I deal with the Aberdeen store. I dealt with Kenneth Cheung for my latest computer build and he was very helpful.

dealth with him too, honest and super nice / cool guy.

[ae101]

NCIX i remember going to the richmond location to check out stuff before they open aberdeen

back it could be nice as my family would have dim sum there on the weekends (so i just walk across), use to be ok but after they open to aberdeen things just started to go downhill

met a korean guy that works at ME when they just open in richmond, ask him a few questions (he was nice), & then BAM on boxing day told my dad to check out ME for laptops (since the one at BB was got)

stand in line waiting, but once we walked in it was nice, non-crowded & my dad picked up a acer laptop from them & we didnt we have to wait in line to pay, he even told us if u want to get a cheap mouse we should just go to the store beside the dollar store (thats good CS)

i go to ME now if i need to pick up anything rather then going to NCIX (unless its for selection), PLUS espot is just behind lol

[underscore]

I've never been to the brick and mortars but I order from NCIX online all the time, mainly because their shipping is always much faster than it's supposed to be. 2-5 day ends up being next day almost every time.

ME shipping is slow as fuck, to the point where I could bike to Van, busk for the money to buy the parts, then personally buy it from the shop and bike back home to the Okanagan before it's even left them. Newegg is just retarded (OOS in Canada, in stock in the US, yet most of their .ca stuff ships from the states?) and TigerDirect customer service policy when it comes to DOA is apparently to bullshit you until it's outside of their timeframe then tell you that you have to go direct to the mfr.

TL;DR: NCIX is fast, ME is slow as fuck, Newegg is weird and TigerDirect are shitheads.

[Ronin]

With Memory Express's price beat, and, IMO, better customer service, I've seldom had a reason to go back to NCIX. Occasionally they stock a product that ME doesn't, but that isn't very often for me.

This.

I'll take the extra couple bucks off, smaller lineups and NOT HAVING TO PARK AT ABERDEEN any day.

But honestly, I do most of my shopping on Amazon now except for the small stuff. The best service is not having to deal with people at all.

[Ronin]

Standard return policy for most companies is 30 days. Issues after that point is usually up to the customer to deal with the manufacturer directly.

One of the things I hate most about my time working in retail is when a customer would come in six months after buying something and complain that it stopped working, and then genuinely expect us to return it and replace it with whatever new version is out at the time.

I used to work retail.

When that would happen, I just turn their receipt over and point to the 14-day return policy. Whatever they'd say, I'd just tell them to read the back of their receipt.

It's that simple. They can yell and complain all they want but all they'd get is me with an asshole smirk on my face and a finger on the 14-day return policy. If I felt nice, grab the warranty card out of the box and point to the appropriate phone number or site address as well.

[Aria]

Haha ^

So last night i dropped by NCIX and spoke with the manager. He agreed on the full refund and apologized without any hesitation. At that moment i realized that Yu Li's attitude was the problem. Everything went much smoother on his day off. So to summarize my experience with Aberdeen NCIX, i am disappointed that Yu Li provided me false information, showed lack of customer care and refused to connect me with the manager after many requests.

They should let me fire that guy.

Then again, it would have been more fun to fire that irresponsible HR guy that creeped on female employees and then deleted the gChat logs. Whoops, I seem to have said too much. /s

[Verdasco]

They should let me fire that guy.

Then again, it would have been more fun to fire that irresponsible HR guy that creeped on female employees and then deleted the gChat logs. Whoops, I seem to have said too much. /s

http://replygif.net/thumbnail/163.gif

[FB6]

Used to shop at NCIX, now I just go to ME.