[Ronin]

Now that Telus is charging for cap overages, I'm finally going to discontinue my DSL. Been a customer since 1997 but my house downloads like 500GB a month. 350+ at the least.

Teksavvy has DSL 15MBps or cable 25MBps for $45 a month with no cap. Lightspeed has cable 25MBps for $37 a month with no cap.

Is anyone with either of these ISPs? I did a search and threads are over a year old.

How legit is the "unlimited" bandwidth? Any extra charges?

[91civicZC]

I'm interested in people's experience as well. I have been considering moving to teksavy, but after reading about how hard it is to get proper tech with them (through shaw) it scared me off. I do a lot of work from home, and cannot be without Internet for days at a time.

[AzNightmare]

Good to know. Telus has been testing these overage charges at other places, but I guess they have finally made it a standard now.
My Telus TV and internet bundle is already pretty cheap, so I probably have no other choice but to be more careful with my usage.

Although if I do go over, only $5 for extra 50GB cap isn't too bad of a deal for me personally.

[IMASA]

What's considered cheap for your Telus TV and Internet? I'm paying like $130 a month for TV and Internet with the HD TV channels and the 250gb Internet plan. My contract is up next month so I'm either going to cancel the TV or see what Shaw has to offer.

[carisear]

When everyone cancels, and they ask why, make sure to say the reason is directly because of implementing bandwidth caps. I'm going to do the same.

[willystyle]

To those that are switching from Telus to Shaw, what difference will it make, besides price? You still need to conform to Shaw's bandwidth caps. If you're using lots of bandwidth now (excess of 400GB/month), your only choices are Shaw and Telus resellers that offer unlimited bandwidth.

[JesseBlue]

Been with teksavvy for 6+ years now.. They increased their price once but very reliable connection...i've never seen it go down really.... I download have netflix so never seen issues with caps and such.

I pay for 7.5/0.5 but am almost always at 20mbps/0.5

[Speed2K]

Wow, those prices are a lot cheaper than Telus!

[underscore]

While Shaw technically has caps, you have to consistently go way over them before they start to care.

[twitchyzero]

I pay for 7.5/0.5 but am almost always at 20mbps/0.5

hnnng...which area?

While Shaw technically has caps, you have to consistently go way over them before they start to care.

example?

my household hovers +/- 100GB around the cap which is 400GB

[Verdasco]

fucking shady mother fuckers. my friend's friend recruited my sister to switch our shaw to telus. Our meet up time was this weekend for a full switch. This was before the news about telus charging bandwidth came about all over the media. Dude didn't tell us anything about this "overcharge on data". Said he checked if I was qualified for 25MBPS data and said i was only qualified for 15..... shady recruiters!

it was like $60 for cable, phone, 3-15MBPS (150GB data) internet. My family hovers around 280GB+ per month.... shaw called me because they knew we were cancelling, I knew this was coming when they begged to me on their knees on the other side of the phone trying to get me back. We were originally paying $120 for broadband 50 (was getting between 50-65 MBPS and 3 upload, phone, and HD channels.

Now i reverted back to 30MBPS, same channels, same phone for 6 months no contract all over $60. (no over data charge!)

Could care less if my speed was a bit slower to be honest but half of the original cost, sometimes if you pull the doom switch, they will beg for forgiveness. Will probably try to threaten them again once my 6 months is up

[Verdasco]

hnnng...which area?



example?

my household hovers +/- 100GB around the cap which is 400GB

should be fine

[SoNaRWaVe]

just curious, when you guys first signed up with your current internet plans, was it unlimited data usage?

or was there a cap and they never enforced it and now that they are, you guys are just upset about what you originally agreed to.

[TOPEC]

To my knowledge, there had always been data caps. It's clearly listed when u look at the Internet plans page. It's just never really strictly enforced in the past. With shaw, many many years ago i used up double the amount of bandwidth allowed n their way of enforcing it was cutting my internet off for 5 days. I guess now instead of cutting ur internet they just charge u money for it. So I don't get y r all u ppl so upset abt companies enforcing a rule that's always been there. If ur constantly goin over the data cap then clearly ur on the wrong Internet plan.

[Manic!]

Been with Shaw and Telus and Shaw is way better for internet. There customer service is also better.

[91civicZC]

Been with teksavvy for 6+ years now.. They increased their price once but very reliable connection...i've never seen it go down really.... I download have netflix so never seen issues with caps and such.

I pay for 7.5/0.5 but am almost always at 20mbps/0.5

Have you ever had to have a tech to come to the house? As Teksavvy is buying bandwidth through shaw, I have read its a shaw tech that comes to do the service, and they are extremely unhelpful if you have teksavvy.

Any experience?

Very interested in Teksavvy, as the same package I have with Shaw is about half price with them (25/2.5). I could move to a 50/3 package and be just a bit more than what I pay now.

EDIT: Quick search brings up DSLreports, and reviews like this on teksavvy:

"Update Jan 27 2015: Teksavvy has been pretty good when using DSL reports for customer service. If you can wait for answers, this is the way to go. They've been pretty proactive in trying new options and making it attractive for me to try different things. I still think that the cause of the problem lies with the incumbent, and as such, I can't really falut TSI for poor connection reliabliy. I'll ukp the Value for money up one unit again.

Update Jan 25 2015: A pretty predictable pattern of 9-10pm 15-20% packet loss or ping times from 500-1000ms TSI Support has been good in responding to my forum postings and are limited in the actions they can take with incumbent. I do have a docsis 2.0 modem, so that may be the problem or the node may be oversubscribed. Upped tech support ratings, upped Connection reliablilty (not TSI Fault?), upped value for money (400/gb/month in unlimited periods)

Update Jan 14 2015: I expect that there will be intermittent packet loss at least 2-3 times a month. I can't drop connection reliablilty anymore, so I have to drop services to 3/5. I'm still happy with service overall. I'd switch, but I'm staying with teksavvy mostly to stick it to the incumbents.

Update Dec 09 2014: Terrible ping quality. It's been a continuing intermittent problem. Typically at night. I'm getting really tired of this."

This is what scares me away. As I use my internet to often work from home as well as all of my media options (no cable), I really cant have intermitant issues. Shaw has been pretty rock solid for me for the last year so I guess Ill be sticking with them for now.

[ddr]

Interesting... i'm thinking of switching to telus as I don't really go over the data caps and the promo's up with shaw
60-100mpbs for $55 sounds goods for 6 mos

so i heard there's no more notice needed to be given for cancellation? but if I don't give them notice, how will they have time to call back and match that price =p

[twitchyzero]

Have you ever had to have a tech to come to the house? As Teksavvy is buying bandwidth through shaw, I have read its a shaw tech that comes to do the service, and they are extremely unhelpful if you have teksavvy.


I thought Teksavvy uses Telus lines? Are they switching to Shaw? I like Telus for its better than advertised speeds...my internet does cut out may be a handful of times a year for few minutes but that's not a dealbreaker for me.

[underscore]

example?

my household hovers +/- 100GB around the cap which is 400GB

Personal experience, I've got the 400GB cap but I didn't realize they now count download AND upload together for the 400GB. August somehow I hit ~950GB total, Sept-Oct were ~700 each, Nov was 550, Dec and Jan I got down to just over the 400, the odd thing is I don't actually download much so I think it's online gaming that's killing it, I'll have to see if my router can do some logging.

Regardless, out of all that they've only called once about August. Worst case I can pay the extra $10/month and jump to Broadband 100 with the higher cap.

edit: What the fuck they changed the plans? Damnit I knew I should've just grabbed the B100 plan before. Looks like they're also dropping Speed from TV, good thing I already cancelled my TV since that was half of what I watched.

[91civicZC]

I thought Teksavvy uses Telus lines? Are they switching to Shaw? I like Telus for its better than advertised speeds...my internet does cut out may be a handful of times a year for few minutes but that's not a dealbreaker for me.

I had always read it was using Shaw, but maybe I'm wrong?

[Manic!]

just curious, when you guys first signed up with your current internet plans, was it unlimited data usage?

or was there a cap and they never enforced it and now that they are, you guys are just upset about what you originally agreed to.

I signed up with Shaw when they first came to town. I was a day one install. At the open house they had the rep said it was unlimited internet. People thought it meant unlimited data but later Shaw said it was a unlimited connection not unlimited data.


Anyone thinking of changing to Telus don't do it. There service is crap.

[MikeyStyle]

I thought Teksavvy uses Telus lines? Are they switching to Shaw? I like Telus for its better than advertised speeds...my internet does cut out may be a handful of times a year for few minutes but that's not a dealbreaker for me.

I had always read it was using Shaw, but maybe I'm wrong?
i believe they piggyback from both

[TOPEC]

Personal experience, I've got the 400GB cap but I didn't realize they now count download AND upload together for the 400GB. August somehow I hit ~950GB total, Sept-Oct were ~700 each, Nov was 550, Dec and Jan I got down to just over the 400, the odd thing is I don't actually download much so I think it's online gaming that's killing it, I'll have to see if my router can do some logging.

Regardless, out of all that they've only called once about August. Worst case I can pay the extra $10/month and jump to Broadband 100 with the higher cap.

edit: What the fuck they changed the plans? Damnit I knew I should've just grabbed the B100 plan before. Looks like they're also dropping Speed from TV, good thing I already cancelled my TV since that was half of what I watched.

The bandwidth cap goes both ways, weather it be upload or downloads, as long as there's traffic it's counted. Do u download a lot of torrents? Most ppl don't realize that torrents keep on uploading when it's done downloading so they end up uploading a lot causing high bandwidth usage.

[Ronin]

https://twitter.com/TELUSsupport/status/570399002962702336

Tweeted out that I'm leaving Telus after being a customer for 17 years. Telus had this to say.

Well, they're not wrong.

[MikeyStyle]

that's such a pathetic response from them

debating to switch from them too.. but loving the fibre connection too much

[underscore]

The bandwidth cap goes both ways, weather it be upload or downloads, as long as there's traffic it's counted. Do u download a lot of torrents? Most ppl don't realize that torrents keep on uploading when it's done downloading so they end up uploading a lot causing high bandwidth usage.

I download some, but not many, and I have upload caps setup for all torrenting anyways. I think the culprit might be all the Netflix and MMO's we watch/play.

[twitchyzero]

https://twitter.com/TELUSsupport/status/570399002962702336

Tweeted out that I'm leaving Telus after being a customer for 17 years. Telus had this to say.

Well, they're not wrong.

lol ouch!

you did come off a bit sounding a bit salty though

in their defense, they are just enforcing what's in the contract/plan all along.

[Ronin]

Yep. They're not wrong. They're just wrong for me.

[Hondaracer]

For me, I can't stand Telus's hardware whether it be their PVR or modems.

My family signed up back when the ISP was rogers and ever since then we've been with rogers/Shaw. My GF was with telus and as soon as I moved in we switched over to Shaw and never looked back.

We got the promo price of 6 months of BB25 for $30 a month then it goes up to $60 which I'm fine with. I may even consider upping it to the BB80 as I think we will be cancelling the discounted cable package after the 6 months are up or after the NHL playoffs. Never really watch anything on TV anymore besides sports center

[Verdasco]

Yep. They're not wrong. They're just wrong for me.

please bring this attention to the social media / media.... globalTV would love to see this :heckno:

[Hondaracer]

So you're blatently violating the policy they put in place and global TV etc is suppose to have your back on whay could most likely be presumed as illegal downloads? Lol yea right

[Mr.HappySilp]

please bring this attention to the social media / media.... globalTV would love to see this :heckno:

What are they going to do? Every major provider have a bandwidth cap, Shaw, Telus Novus. Your only option is techsavy which is a lot slower.

Is your choice really pay for higher speeds with a limited bandwidth or go with a slower speed with unlimited bandwidth.

What ppl needs to realize is what they are doing online. Before ppl use torrnets maybe they should read about how it works instead of complaining when thier ISP cuts them off coz they uploaded 1TB in 2 weeks or use 750GB of download when their package only have allow 200GB of usage. Don't just assume is unlimited bandwidth. Just because your ISP don't charge you before doesn't mean they have to keep doing it.

Also ppl are more than happy to pay for extra usage if they go over the usage cap on their cell phones but not for their home internet not sure what ppl are thinking.

[Verdasco]

bring attention about the twitter post. Not the whole ordeal itself... just unprofessional

[JesseBlue]

hnnng...which area?



example?

my household hovers +/- 100GB around the cap which is 400GB
good ol' surrey :smug:

http://www.speedtest.net/result/4171811696.png

Edit: check that...it is actually 10Mbps now...oh man..i used to remember going for the 5Mbps DSL, then 7.5...oh well..less dramatic now

[knight604]

you wot m8

http://www.speedtest.net/result/4171824583.png

[SoNaRWaVe]

http://www.speedtest.net/result/4171866159.png

:derp:

[MikeyStyle]

you wot m8

http://www.speedtest.net/result/4171824583.png
wotwot

http://speedtest.net/result/4171993557.png

[Mr.HappySilp]

http://www.speedtest.net/result/4172121198.png

[SoNaRWaVe]

interesting. i am with novus on the internet 25 plan. it says the usage is 250GB. i was always under the assumption that it was download and upload combined of 250GB.

i went to actually check this for the first time ever and i found this:

Current Month

Upload Limit: 250 GB
Upload Used: 16.265 GB
Upload Remaining: 233.735 GB

Download Limit: 250 GB
Download Used: 131.470 GB
Download Remaining: 118.530 GB

:fuckyea:

further digging:


http://support.novuscom.net/images/blue_nav_closed.gif Why does Novus separate the traffic limit for upload and download?

Novus limits upload and download traffic separately as a benefit to our customers. Most companies combine these totals, and as a result, users reach their limit faster. Novus separates upload and download traffic limits and in essence, doubles your traffic limit. For example, with a Net10 package, instead of the traffic limit being a combined 110 GB, you can use up to 110 GB for both uploading and downloading, as long as you don't exceed the usage for either.

[Akinari]

In a remote old classroom at UBC

http://www.speedtest.net/result/4175997516.png

In most of the newer main large buildings, DL is over 200Mbps and upload is well over 100Mbps

Crazy how quick the internet is here.

[Ronin]

Internet is 100/100 at the BCIT Aerospace campus.

[Akinari]

Did another test in a newer building at UBC

http://www.speedtest.net/result/4176301626.png

Torrent everything on campus :troll:

[sonick]

Torrent everything on campus :troll:

Pretty sure IT can trace that, especially if you have a unique login to access campus internet.

[Ronin]

They can.

I don't go to school there anymore though so TROLOLOLOLOLOLOL

[91civicZC]

bring attention about the twitter post. Not the whole ordeal itself... just unprofessional

What Am I missing? How is that unprofessional?

He said he’s leaving Telus because they are charging for overages. He didn't say HE had been charged etc.

They came back with sorry to see you go, but huge majority of their customers won’t be affected by the change.

They didn't say “Good luck, LOLZ” or anything else considered rude, they spouted facts.

It’s charging those who DO go over so those who don’t won’t have to pay more to support the system. Seems fair to me. Meaning that unless he IS going over, it won’t affect him either.

Why does this upset people?

Side note, Canadian internet is too damn expensive and our service/quality/speed of intent is terrible compared to the world in general. That’s not what I’m defending in this post. I'm also not a Telus or Shaw fan, so yeah.

[AzNightmare]

https://twitter.com/TELUSsupport/status/570399002962702336

Tweeted out that I'm leaving Telus after being a customer for 17 years. Telus had this to say.

Well, they're not wrong.

Don't waste your time tweeting a threat.
Call Telus, listen to the automated system and push the numbers that lead to cancellation. It's the quickest way to get to someone that actually has authority to give you deals.

If you don't like what you hear, tell them you'll think about it and call back another day.



What's considered cheap for your Telus TV and Internet? I'm paying like $130 a month for TV and Internet with the HD TV channels and the 250gb Internet plan. My contract is up next month so I'm either going to cancel the TV or see what Shaw has to offer.

Oops, I forgot about this thread.
I'm paying $46 for "Internet 15" + Optik TV and HD Sports package.
Internet 15 is fast enough for what I need, speed is consistent with what's advertised. 150gb bandwidth is enough for my needs.

I initially locked in for 12 months back in 2013. When it came to renewal, I just called them and went directly to cancellation. The first rep didn't give me much of a discount. So I called again a week later, and another rep gave me pretty much the exact contract I had, for another 12 months.

[JesseBlue]

just leave already... :D and don't look back.

[TOPEC]

the bad thing about telus is that, yes telus does run fiber optic from the pole to the house, BUT, that optic cable bandwidth is shared with both TV AND internet. so if ur watching TV and using the internet at the same time, ull experience slow downs. each TV with a HD stream playing will take around 5mbps from ur internet bandwidth, so if u have 15mbps for internet, and is watching 1 HD channel, ur really only getting 10mbps, if u have 50mbps internet and is watching 2 HD channel on 2 different TVs and using the internet, ur real internet speed is 40mbps. this was quite some time ago tho so not sure if telus has improved things now.

[knight604]

It is shared but optic TV has its own reserved internet bandwidth ontop of what you have, so it doesn't matter.

[Mikoyan]

the bad thing about telus is that, yes telus does run fiber optic from the pole to the house, BUT, that optic cable bandwidth is shared with both TV AND internet. so if ur watching TV and using the internet at the same time, ull experience slow downs. each TV with a HD stream playing will take around 5mbps from ur internet bandwidth, so if u have 15mbps for internet, and is watching 1 HD channel, ur really only getting 10mbps, if u have 50mbps internet and is watching 2 HD channel on 2 different TVs and using the internet, ur real internet speed is 40mbps. this was quite some time ago tho so not sure if telus has improved things now.

I used to work as a Home Services CSR at TELUS.

Fibre to the home/condo only is there if you happen to live in a brand new subdivision/building built in the last few years. Otherwise the fibre is only going to the SAC boxes in your neighborhood, the last leg is still over the copper pair to your house.

The shared bandwidth between the Optik service and DSL is shared there's no getting around the technical limitations, you've got the basics correct, but most metro areas have had improvements to the bandwidth.

If you had the 15 Mbps internet, and Optik, your profile on the system was at least 19 Mbps. Your ADSL speed was capped at 15, but the TV 5 Mbps per HD channel would subtract from your 19 Mbps profile.

Generally most areas in the LM are 25-35 Mbps capable now. I know from friends that still work there that they're testing out pair bonding where you get 2x the bandwidth by running your internet line via 2 lines to your house.

[carisear]

^^ Do you still have any contacts there that could hook us up, so that we don't have to go through the whole threaten-to-cancel-unless-you-get-a-better-deal, and if you don't get a deal, call back to a different agent?

[Nismo200SX]

Anyone Looking at CIK's Promo of $29.99 for Cable 25M ?

[JesseBlue]

I used to work as a Home Services CSR at TELUS.

Fibre to the home/condo only is there if you happen to live in a brand new subdivision/building built in the last few years. Otherwise the fibre is only going to the SAC boxes in your neighborhood, the last leg is still over the copper pair to your house.

The shared bandwidth between the Optik service and DSL is shared there's no getting around the technical limitations, you've got the basics correct, but most metro areas have had improvements to the bandwidth.

If you had the 15 Mbps internet, and Optik, your profile on the system was at least 19 Mbps. Your ADSL speed was capped at 15, but the TV 5 Mbps per HD channel would subtract from your 19 Mbps profile.

Generally most areas in the LM are 25-35 Mbps capable now. I know from friends that still work there that they're testing out pair bonding where you get 2x the bandwidth by running your internet line via 2 lines to your house.
line powering at its best. so re-using existing copper to power ONTs and laying new foundation of fiber...

[tiger_handheld]

Anyone using Lightspeed?

Called shaw asked if they could match Lightspeed and they said they'd give me $15 off my bill for the next 12 months :|

Also anyone know if I can keep my @shaw.ca email address if I have TV and Phone with them? the account is still active so I should technically be able to right?

[Mikoyan]

^^ Do you still have any contacts there that could hook us up, so that we don't have to go through the whole threaten-to-cancel-unless-you-get-a-better-deal, and if you don't get a deal, call back to a different agent?

I wish. Even current employees can't get personal contacts in other depts (with manager approval) to do that anymore.

line powering at its best. so re-using existing copper to power ONTs and laying new foundation of fiber...

No last leg from the SAC is still copper, no ONT at the demarc.

[TOPEC]

Anyone using Lightspeed?

Called shaw asked if they could match Lightspeed and they said they'd give me $15 off my bill for the next 12 months :|

Also anyone know if I can keep my @shaw.ca email address if I have TV and Phone with them? the account is still active so I should technically be able to right?

email accounts are associated with internet packages only so no

[lilaznviper]

Anyone using Lightspeed?

Called shaw asked if they could match Lightspeed and they said they'd give me $15 off my bill for the next 12 months :|

Also anyone know if I can keep my @shaw.ca email address if I have TV and Phone with them? the account is still active so I should technically be able to right?

knew a business using lightspeed and it was horrible. tech support sucked and speeds where never where it is suppose to be.

[clevernickname]

damn i shouldn't have made another topic. didn't see this -.-

glad to know im not the only person annoyed by telus.

[clevernickname]

Anyone Looking at CIK's Promo of $29.99 for Cable 25M ?

CIK Telecom Inc. - Toronto, ON | Yelp (http://www.yelp.ca/biz/cik-telecom-inc-toronto)

looks like it's a chinese company with decent speeds/price and terrible customer support. sounds like a chinese company alright.

but i'm curious if it really is unlimited or not.

[Culverin]

So out of the 3rd party ISP, it seems like the consensus is TekSavvy is the least worst?

I'm looking to move to their Cable 25 package.

They seem to have a modem purchase/rent-to-own option.
Except there is only 1 modem option.
And it doesn't include wireless capabilities.

Are there any other supported modems you guys would suggest?
Or just stick with the one they offer?

[Ulic Qel-Droma]

i'm on telus 50 speed for discount for the next 6 months.

ugh. i really wish novus or teksavvy was at my place... or they might be i just gotta check.

or ill call back to telus and bitch. been with them 7 years, hopefully that's enough bargaining power.

[Hondaracer]

Before you go with cik make sure you read some reviews. 90% of what I saw was negative. For the $10 a month diff I'll stick with Shaw

[SoNaRWaVe]

So out of the 3rd party ISP, it seems like the consensus is TekSavvy is the least worst?

I'm looking to move to their Cable 25 package.

They seem to have a modem purchase/rent-to-own option.
Except there is only 1 modem option.
And it doesn't include wireless capabilities.

Are there any other supported modems you guys would suggest?
Or just stick with the one they offer?

is modem without wireless capability really a killer? you can always just buy a router.

[willystyle]

90% of the reviews online about CIK are from Ontario where they piggyback off of Rogers/Bell.

And yes! It really is unlimited. I haven't had any problems with bandwidth usage.

[twitchyzero]

am i missing something or does Teksavvy not enforce caps?
I put in my vancouver proper postal code and 25 service is capped at 300GB
you also have to get a modem, then pay dry loop fee? I only have Telus Internet, no TV nor active landline.
ultd usage during early mornings are meh for seeding

[lilaznviper]

teksavvt have unlimited plans as well as unlimited times from 2am to 8am as stated on their website

[Ronin]

I'm pretty much decided on a $45 a month, 25MBps plan from Teksaavy. What's CiK?

[Gilgamesh]

I'm pretty much decided on a $45 a month, 25MBps plan from Teksaavy. What's CiK?

Personal Experience (I am not technologically inclined): I have heard mixed reviews from CIK so I am surprised people have found ways to work with it. CIK leeches internet from Shaw and while download speeds are great for torrents and perhaps video games, CIK is awful for youtubing and streaming. Their customer service is relatively clueless when it comes to troubleshooting issues. CIK also makes you pay upfront for a year's worth of access.

[willystyle]

while download speeds are great for torrents and perhaps video games, CIK is awful for youtubing and streaming.
Pretty contradicting statement. CIK speed is great for all applications, similar to what you will get with Shaw. It's even fine during peak hours.

Their customer service is relatively clueless when it comes to troubleshooting issues.
I will give you this one.

CIK also makes you pay upfront for a year's worth of access.
I'm paying monthly.

[Culverin]

am i missing something or does Teksavvy not enforce caps?
I put in my vancouver proper postal code and 25 service is capped at 300GB
you also have to get a modem, then pay dry loop fee? I only have Telus Internet, no TV nor active landline.
ultd usage during early mornings are meh for seeding

The standard package is 300gb, but for $5 more, it's unlimited, no cap.


I'm not concerned about lacking wireless. My experience is that whatever you get "free" or "included" by companies is far from the fastest and most reliable.
Just wondering if their default (and only) option is the best way for me to spend $100 on a high speed modem.

[Gilgamesh]

Pretty contradicting statement. CIK speed is great for all applications, similar to what you will get with Shaw. It's even fine during peak hours.



Streaming seems to be an issue for me. But like I said, this is my experience using CIK. Streaming was fine when I was with Telus.

[JesseBlue]

try changing your DNS or as a test, install hola if you have chrome and see if that helps.

[B!tch]

.

[John]

^troll^

[B!tch]

.

[MTV Cribs]

Bumping an old thread but did anyone actually joined teksavvy? I'm ready to leave shaw after this month price increase. Seems like Shaw likes to increase the price every 3-6 months and it never seems to stop. My Shaw internet bill went from $40, $45, $50, $55, $60, $67, and now $70 with most of the increase with in the last year.

[ImportPsycho]

You have to buy or rent to own their modem?
$75 activation fee?

what about their monthly? does it go up after 6 months?
contract?

[MTV Cribs]

You have to buy their modem if you don't have a compatible modem. I paid $167cdn for the modem, shipping, one months service, and taxes. The price stays the same forever and no contract. So now instead of $78/month with Shaw, I'll be paying $45 with TekSavvy.

I didn't want any down time so I signed up without cancelling my Shaw and a few hours later, TekSavvy said Shaw won't let them put the order through without a cancellation date. So I had to call Shaw and cancel on a certain date and then call TekSavvy to let them know of the date.

[moomooCow]

I just moved recently and decided to jump ship and change from Shaw to Teksavvy. It's been great so far. The only thing was installation took a while (they have to sent out a Shaw tech.) Iirc it took just under two weeks from when I scheduled it to when they actually got a technician out.

[MTV Cribs]

My Shaw's cancellation date is coming up and TekSavvy still has not got back a response from Shaw about the provisioning date. Shaw is purposely not responding to 3rd party's tickets hoping you will stay with them. And Shaw has been calling everyday trying to keep me from cancelling. Their offer is $35/month for 6 months. I said do $35/month forever and I'll stay. Their response was to call back every 6 months and cancel and get a new deal :rukidding:

[MTV Cribs]

Here's an update about my switch. Turns out Shaw provisioned the TekSavvy modem maybe more then a week before my Shaw cancellation date and never communicated that to TekSavvy. I actually tested the modem about a week before and it was working fine. So I actually got a few days of free internet but I was also using Shaw up to the cancellation date at the same time. The upload speed was too slow so I decided to change to a faster speed and put in a request to TekSavvy to increase the speed. Shaw did the speed change in 5 business days. So not bad and kudos to Shaw for doing everything in a timely matter :bigthumb:

Speedtest done at 3pm today
http://www.speedtest.net/result/4656303862.png