[Retrac]

Hey,

So I'm in a difficult situation,

-I ordered a camshaft and valve springs from a company in Germany on March 30 2015.

Being a international shipment I understood that it would require time.

-However on May 6th I checked my tracking number and DHL had delivered it to Canada Post.

-Canada Post claims to have delivered it on May 4th obtaining a signature of a person I have no idea of.

-This person also paid my $100 duties and taxes.

I contacted the seller immediately and they responded with a, "uh-oh, are you sure neighbours didn't take it?"

-I checked with all my immediate neighbours and no one had taken it.

-I've called Canada Post and they, again claim to have delivered to my house and that the duties was paid. When asked if they could have delivered to the wrong house, they told me to tell the seller to start an investigation.

-Communication with the seller has been slow due to the time zone difference and them being busy. But I've been hounding them to start an investigation, when they informed me the investigation has been started they have begun ignoring my emails.

-I've since started a PayPal dispute which they have ignored until I escalated it.

What are my options? I feel like it was a driver error and if Canada Post would just follow up on it, it could be solved easily. Also the guy paid $100+ in duties for a box he didn't order?! What's he going to do with my camshaft?Wouldn't Canada Post have the info for the person who paid?

I'm out on my money and my parts. Sucks pretty bad.

Thanks for any advice.

[Marshall Placid]

# 1 - Ask DHL or CPC what was the address it was delivered to.

They should have a record either from the shipment tracking # or the label on it.

# 2 - Ask for the picture of the signature.

# 3 - If anything, Canada Post or DHL could go to the same address they delivered the item to, and retrieve it back from the recipient.

This is possible, but you have to press your case to DHL (the original shipping company).

# 4 - Your seller in Germany cannot help you, unless they sent it to the wrong address (which is their fault then, so see # 1 note above).

# 5- This is probably what happened:

Sometimes, CPC postal offices are lazy and deliver it to the NEAREST postal outlet nearest to your address instead of directly to your address (so they save on time).

What most people don't know is that (to the best of my knowledge), the postal officers get off work as soon as they finish their planned route, so the quicker they finish their route, the quicker then get to leave work.

It could be there, waiting for you to pick up all along.

Go to the nearest postal outlet, show the CPC person there your tracking # and address, and they will go to the back of the outlet and search for your item.

# 6 - Good luck.

[Retrac]

Thanks Marshall,

I've verified with the Canada Post CS that they 'delivered' it to my house.

I have the signature of the person from the Canada Post email they sent to the seller.

That is what I really hope would happen but every Canada Post person I speak to is telling me only seller can launch investigation. Basically telling me I can't do anything.

I checked my local post office where I usually pick up my parcels but they didn't have it. Again telling me I can't do anything, only seller can launch investigation.

Thanks, I probably do need a change of luck lol

[BrownBear]

Similar thing happened with my tie rod. DHL is complete garbage. Just keep emailing and calling them everyday like I did. Also you can email DHL's president. I got lucky Moog suspension provides such great customer service. It took 3 weeks and I still didn't get anything so they decided to send me a new tie rod and said they'd just deal with DHL. Just keep harassing everyone till you get your part back. My package got signed by some stranger and my duties paid too, they had lost my package though so idk how that happened

[meme405]

Christ. My brakes are coming via DHL. If someone jacks a 4K+ package for the cost of duties cause they are too stupid to realize that person isn't me, I am going to be the most upset individual in the world.

Let us know if you get this resolved, sounds like a complete failure on DHL's part, that's assuming that the seller shipped to the correct address.

[Retrac]

I've tried contacting the local DHL, but they told me I have to deal with the German DHL. Since its not their problem.

DHL Germany delivered it to Canada Post and that's where the problem arose.

I'll keep harassing everyone and hope for some updates.

Thanks for the advices so far!

[Phil@rise]

where do you live? we constantly recieve packages from the next street over on 128a we live on 128. I imagine they get ours as well.

[Retrac]

I live along Westminster Hwy, so I'm not sure where else it could have went.

Been holding out hope that the person who received it would realize the mistake and contact me.

[underscore]

Since there were duties, do they not also have the CC info of the person who paid said duties? PayPal should rule in your favour, so it's really in the best interests of the seller to get it sorted before they do so (although having been in a similar situation I know you'd rather just get the parts).

I'd be pushing CP pretty hard for them to confirm who paid for it and exactly where it was delivered to (at the very least which post office it went through) and go talk to any addresses that may have been miswritten (ie if you live at 691 see if there's a 619 Westminster Hwy).

[Coren]

Thanks Marshall,

I've verified with the Canada Post CS that they 'delivered' it to my house.

I have the signature of the person from the Canada Post email they sent to the seller.

That is what I really hope would happen but every Canada Post person I speak to is telling me only seller can launch investigation. Basically telling me I can't do anything.

I checked my local post office where I usually pick up my parcels but they didn't have it. Again telling me I can't do anything, only seller can launch investigation.

Thanks, I probably do need a change of luck lol

Only the seller can initiate the investigation because they are customer. They are the ones who paid for the shipping. Only thing you can do is keep bugging the sellers to push Canada post to find out what happened.

[jeedee]

Damn that sucks

Had something similar happen to me except the "someone else paid the duties" part (like wtf).

Package said delivered but i never received shit. No notice card nothing. Called Canada Post, went to my post office, went to New West mail center, talked to the supervisor there and they all gave me the "but it says delivered" crap :derp:

Waited a few more days, doorbell rings and the Canada Post mailman delivers it to me... :rukidding:

Hope you get your parts!

[Retrac]

Since there were duties, do they not also have the CC info of the person who paid said duties? PayPal should rule in your favour, so it's really in the best interests of the seller to get it sorted before they do so (although having been in a similar situation I know you'd rather just get the parts).

I'd be pushing CP pretty hard for them to confirm who paid for it and exactly where it was delivered to (at the very least which post office it went through) and go talk to any addresses that may have been miswritten (ie if you live at 691 see if there's a 619 Westminster Hwy).

That's what I've been hoping CP would do for me, but they aren't releasing any information because of privacy.:okay:

[murd0c]

why not ask for a receipt and proof of payment? They say it was delivered to you so there for showing your ID should be enough since you should of signed for it

[Retrac]

I have the digital receipt and signature, no idea who it is though. I told them it wasn't me and at that point they tell me to tell seller to start investigation.

Not sure if bad procedure or bad customer service. Probably a combination.

[smoothie.]

This is gonna be a cluster fuck.

Start PayPal dispute if you haven't already

[Retrac]

Yeah the dispute is started but worried that because it shows up as delivered, PayPal will side with the seller.

[320icar]

Make it clear to pay pal that the seller has to start the dispute with Canada post, and their failure to act (as you describe) will cost you the money plus the part!

[underscore]

Yeah the dispute is started but worried that because it shows up as delivered, PayPal will side with the seller.

If it comes to that, I'd be telling PayPal you want proof that it was delivered to you and the duties paid for with your credit card.

[Retrac]

I haven't been able to submit anything to PayPal yet and the seller hasn't responded to my 3 emails in the past week. Things are looking bad. I'll update if anything happens.

Thanks everyone.

[Retrac]

PayPal has ruled in favour of the seller, I'm trying to appeal the decision.

The seller has informed me the camshaft will have db 2F stamped on it.

:okay:

[320icar]

Horse shit. :( did you get a picture of the signature? Did you get a copy of the receipt from paying duty? If it was REALLY you, no one should have any reason to NOT provide you with the information

[Retrac]

https://www.canadapost.ca/cpotools/servlet/DeliveryConfirmationServlet?trackId=CU648439163CA

The delivery notice, I'll call Canada Post again tomorrow to see if they'll release the information. Slim hope though.

[punkwax]

Fuck paypal.. they've screwed me before too and sided with the seller on undelivered goods. BS

[knight604]

Friend at Canada post , said maybe try calling the HQ in Toronto.

Also says it is Canada Posts' responsibly to deliver it the right address as well.

He will ask his supervisor tonight and see what he says.

PM if you wanna send me more details.

[Retrac]

Is there a specific number for the HQ? I've been calling the 1-800 number but it leads me to customer service.

[knight604]

He works at 5am tomorrow , ill get back to you tomorrow as soon as i get news.

Going to try and escalate this bullshit to the top of the chains for you :)

[meme405]

Wow that's some bullshit. Everyone is just passing the buck. You should post this in the automotive forum so it gets more hits, hopefully someone will catch on.

Or hopefully Knight can hook it up, and help you get this sorted.

[knight604]

Could try to inquire through their twitter as well , to help put some pressure on them.

[Retrac]

Thanks guys, wasn't sure which forum was appropriate for this.

PayPal emailed back denying my appeal. They're still siding with the seller even after I showed them the person who signed for my package was not me.

I've tweeted to @canadaposthelps but they refer to customer service. Lol find it weird to tweet for help.

Going to call Canada post when I'm free later on today.

The seller is responding to every third email with no updates from DHL.

But yeah everyone pointing fingers at each other. I'm stuck in the middle. :okay:

[jeedee]

Still blows my mind that someone else received AND paid the duties for you :fulloffuck:

I mean I understand if they were expecting a package as well...but cmon...atleast give Retrac a call (phone number may be listed on the package) "i have your package"/tell Canada Post "this isn't my package"/personally deliver it to Retrac's address...

Really hope you somehow still get your package man

[Retrac]

Yeah your right, mind boggling. Had that shimmer of hope that the person would contact me but it's been a month...

Maybe they returned it to Canada post and it's heading back to Germany? Most possible outcomes are pretty crazy for me

[underscore]

What the hell is supposed to be the point of someone signing for something if the signature doesn't seem to matter? Your name starts with a D and the fucker signed a B according to that delivery notice.

[Retrac]

Lol name starts with C, the guy signing it starts with D.

But exactly, don't understand the need for signing if anyone can sign for it.

[punkwax]

Sorry if I missed details and am too lazy to read back, but often couriers will deliver pallets of goods to businesses who have accounts. If the receiver doesn't check each box to ensure they belong to them, they could have very well signed for yours by accident if it were missorted and included on the pallet. Said company would have accompanying duty charges billed to their account.

Maybe this is what happened and some kid has been staring at your box in the warehouse, wondering what to do with it?

[knight604]

The driver is responsible for delivering the package to the right address , so according to what ive read in this thread, you have to press hard on Canada post.

When you call into the CSR , try and ask for a manager or someone with more authority to escalate this. Do not take no for answer, tell them they are wrong.

[Retrac]

Just got off phone with Canada Post again. Same outcome, sender has to start investigation. It was sent to right address, signer paid $88.17 for duties and they don't have information on how he paid for it. No supervisor or manager until tomorrow 9am EST.

:fuuuuu:

[underscore]

That's a shit policy given that the sender has zero motivation to start an investigation. Ensure that the manager/supervisor knows of the situation you're in with PayPal and don't give up until they actually do something, saying they don't have info on how he paid for it is b/s.

Who is the seller by the way? If this is how they deal with customers I wouldn't want to buy anything from them.

[jeedee]

The driver is responsible for delivering the package to the right address , so according to what ive read in this thread, you have to press hard on Canada post.

When you call into the CSR , try and ask for a manager or someone with more authority to escalate this. Do not take no for answer, tell them they are wrong.

Honestly, the manager or supervisor won't do jack shit except give the "oh but we delivered it to your address/my driver claims he delivered it to your address" :derp:

Had the exact same thing happen to me when I had a supervisor give me a call regarding to my missing package that said delivered but never was.

[Retrac]

Yeah that's what it seems like Canada post is going to do.

The seller is saying they're busy right now as an excuse why the communication is so slow. I don't want to put them on blast yet, but I'm stuck in between a rock and a hard place. It's been 4 days since they last responded. Feel paranoid and needy lol I just want my camshaft!

[Marshall Placid]

Yeah that's what it seems like Canada post is going to do.

The seller is saying they're busy right now as an excuse why the communication is so slow. I don't want to put them on blast yet, but I'm stuck in between a rock and a hard place. It's been 4 days since they last responded. Feel paranoid and needy lol I just want my camshaft!

I PM'd you.

[Retrac]

Slight update, seller has finally responded after a week. They've told me that DHL is finished their own investigation and will be initiating an investigation with Canada Post!

Hoping for the best and quicker updates from the seller!

[Retrac]

http://magellanverse.com/images/goodnewseveryone.png

The receiver has contacted me! A month late :rukidding: but he told me he's been out of town for the month.

Going to meet up soon and hopefully have my package soon!

[jeedee]

Can you ask him why he paid for your duties :lol

[knight604]

Glad you are getting it sorted out, too bad this week my friend was working at the downtown location, he said he would have looked into it when he's back in richmond.

[meme405]

Lol this entire thing was just ridiculous. Just glad to hear you will finally have your part.

[Retrac]

:sweetjesus: Finally

http://i157.photobucket.com/albums/t73/2doped/IMG_20150614_224415.jpg

http://i157.photobucket.com/albums/t73/2doped/IMG_20150614_224526.jpg

[tonyzoomzoom]

Glad to hear you got your part. I'd still file a complaint with CP - they obviously delivered to the wrong addy but were adamant that they got the right place. Dumb asses.

[Retrac]

For sure going to file a complaint, Canada Post has been ridiculous to deal with. Talking to a wall would have similar results.

The receiver said he was out of town for a month and the package was actually received by the neighbour.

The guy was a cool car guy, had a FD, and receives lots of parts as well. He procrastinated , but did call CP 2-3 times. Luckily CP was too lazy to pick it up right away.

[underscore]

Most importantly, did you have to pay the duties?

[Retrac]

He showed me the receipt so I reimbursed him $90 on the $88.17

[roopi]

So did the recipient live anywhere close to you?

[Retrac]

no, was pretty far away. Canada Post messed up so badly.:rukidding:

[IMASA]

Bumping an old thread for help.

I ordered some car parts from a dealership in the states, it was shipped via UPS ground to Blaine WA. UPS's tracking status never indicated they scanned the package, it just says a slip was created, waiting for pick up.

1 day after the scheduled delivery date, I contact the dealership to ask if they really did ship out the package. They file a Lost Package claim with UPS. UPS tracking now says they're doing an investigation and that the last location was Blaine WA. It's been 2 days since the claim was filed and I haven't heard back from UPS or the dealership.

How long am I supposed to wait for UPS to find the package or declare it lost? I paid with MC via PayPal, can I just do a dispute/chargeback on Paypal?

Thanks for any advice.

[underscore]

PayPal gives you up to 180 days to make a claim now, so you're not in any rush on that front. UPS are a bunch of pricks though so I'd keep calling them every couple days til they can give you an answer.

[IMASA]

PayPal gives you up to 180 days to make a claim now, so you're not in any rush on that front. UPS are a bunch of pricks though so I'd keep calling them every couple days til they can give you an answer.

UPS won't give me any info because I'm the receiver. They told me to contact the shipper. The dealership will only say that UPS is doing an investigation. I figure I'll give them a week before I see if MC or Paypal can reverse the charges.

[bcrdukes]

Did you ever get a tracking number?

[twitchyzero]

I don't think a slip can be created without a tracking #

I wouldn't worry too much about it..paypal sides with buyer easily when packages are missing.

[Retrac]

I had another issue where Canada Post destroyed my tail lights from Japan, it took about a week for Canada Post to do their investigation and another week for the funds to be refunded to seller. Then finally they were able to send a replacement. I'd suspect UPS would take about similar time. And like UPS Canada Post refused to talk to me, luckily the seller was able to keep me up to date.

[jnesss]

back in nov, I was waiting for a package. I was outside when cp pulled up. I waited eagerly for buddy to jump out of his truck with my package in hand. he drove off. 10 minutes later, I got an email saying my package was delivered. WTF. I went back and forth with cp and bestbuy for almost 10 days. bestbuy unexpectedly called me, telling me they had my package. my package was apparently delivered to the wrong place and the recipient had dropped it off at the store.

whatever the case, I got my package. I don't know why somebody would drive their ass all the way down to bestbuy, when my house is probably just down the street from theirs.

I get mail and shit for the same address on the next street and I just go over and drop it off. not a big deal. just wondering how much shit goes missing over the years ��

[underscore]

^ the best for me was when I got the key for the larger shared compartment in my community mailbox, but the package in there wasn't for my address (the street was correct but the number wasn't even close). I had been waiting for a package so I initially assumed they got the keys mixed up but nope, mine showed up 2 days later.

[Marshall Placid]

It's up to 2 to 8 business days for the trace to be completed.

Sometimes, it is at UPS's "lost and found" storage or warehouse hub.

Hopefully, it's there.

However, when you said only a scan that says "slip was created, waiting for pickup", that means UPS never picked up the package.

OR, in the extremely rare instance, UPS did pick up the package but forgot to scan it.

Even then, even if UPS forgot to first scan it into the system during the pickup location, after a day, there definitely should be more scans.

But, there are no scans.

So, either the seller didn't actually ship it, or it is with UPS, but at the originating warehouse near your dealer and not moving (stuck on a warehouse sortation shelf).

In any case, it is 2 to 8 business days for a trace.

I would still bug the seller about updates, because you won't get any updates.

The seller or shipper would get the updates.

Good luck.

[zetazeta]

Talking about UPS, they're the worst. I ordered an expensive guitar that had the additional adult signature required added by the seller. I'm at work tracking it and next thing I know the status changed to 'received' and the signed by field said my name.... It was 1pm and I had been in the office since 8am. I came home to find that they dropped it off outside of my garage door and the truck driver just bullshitted the signed by part. I live in a townhouse complex where every single unit can see each other's garages....